Samsung Idcs 500 System Administration And Special Features Guide

SYSTEM
ADMINISTRATION AND
SPECIAL FEATURES GUIDEiDCS 500
DIGITAL COMMUNICATIONS SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to rev\
ise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of eq\
uipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the...

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access  .................................................................. 10
Change Feature Passcode ................................................................10
Set Date and Time Display .............................................................. 11
Reset Station Passcodes to Default ................................................ 12
Program Station Names ..............................................................13–15
Program Trunk Names...

1
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be
trained on only the items that apply to them. This procedure will help control
costs and telephone abuse.
Several of the features listed in this book are specific to the system operator
or attendant position. You can have more than one operator or set your sys-
tem...

is operating in ring plan 3, the RP3button will light steady red, and when off
the light will also turn off.CALLING THE SYSTEM OPERATORAny station that dials 0will ring its assigned operator. (If tenant service is
used, each tenant may have a different operator or operator group.) Calls to
the system or tenant operator are easily identified because the CALLkey will
have a fast flashing red light. Station users will never receive a busy signal
when they dial 0or the operator group number. The calls will...

If the station does not have an IN/OUTkey:
 Lift the handset and dial the feature access code _________________.
 Dial the group number.
 Dial 0to be out of the group or dial 1to be in the group.
 Receive confirmation tone and hang up.
If the station has an IN/OUTkey:
 Press the IN/OUTkey. It will light red when the station is in the group.
 Press the IN/OUTkey again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS...

FORCED ACCOUNT CODESVERIFIEDWhen set for this option the user must enter an account code for all outgo-
ing calls. The account code entered will be verified from a system list of 500
entries for  M version software and from a list of 999 entries for L version soft-
ware. Forced Verified codes can contain the digits 0~9.NOT VERIFIEDWhen set for this option the user must enter an account code for all outgo-
ing calls, but the account code is not verified against the system list. Non ver-
ified account...

8USING THE TIE LINEOUTGOINGYour office can be connected to another system with a tie line. Use this line
to make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be
put on hold, transferred and conferenced in the same manner as are other
outside calls.
 Lift the handset or press the SPKor MONITORkey.
 Dial the tie line access code or press the tie line key.
 When you receive dial tone from the other system,...

CALLER ID SPECIAL FEATURES
INVESTIGATEInvestigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available
for an incoming call, you will know to whom this station user is
speaking. For outgoing calls, you can see the number that was
dialed. After investigating, you may barge-in on the conversation,
disconnect the call or hang up your phone to end the investiga-
tion.
 At your keyset, press the INVESTIGATEkey.
 Enter your station...

10
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open sys-
tem programming using the passcode you have been assigned. You must
use a display keyset. Should it become necessary to change this passcode,
see your service company.
 While on-hook, press TRSFand then dial200. 
Your display shows [ENABLE CUS. PROG. PASSCODE].
 Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
 Dial 1to enable.
The display shows...

12 11
2. Use the UPand DOWNkeys to scrollCHANGE PASSCODE
through the different options and pressD
ISA ALARM:5678
the right soft keys.
3. Press HOLDto reset the passcodeCHANGE PASSCODE
RING PLAN: 0
000
4. Press TRSFto store and exit programming
OR press SPKto store and advance to the
next program
SET DATE AND TIME DISPLAYShould it ever become necessary to correct the date and time displayed on
all of the keysets, do so as soon as you notice that they are incorrect. Auto-
matic Operating Mode will not work...