Samsung Idcs 500 KeySet User Guide

							SAMSUNG iDCS 500 SYSTEM
November 2001
iDCS KEYSETUSER GUIDE
Samsung Telecommunications America reserves the right without prior notice to rev\
ise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of eq\
uipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use\
 of information presented
in this guide. 
						

							TABLE OF CONTENTS
ABOUT THIS BOOK
..........................................................1
THINGS YOU SHOULD KNOW
..........................2–10
ASSEMBLING YOUR KEYSET
................................11
ADDING AN iDCS 14B KEY STRIP
......................12
ADDING A KEYSET DAUGHTERBOARD
MODULE
..............................................................................13
OUTSIDE CALLSMaking an Outside Call ....................................................................14
Answering an Outside Call ................................................................14
Universal Answer  ..............................................................................14
Recall/Flash ......................................................................................15
Busy Line Queuing with Callback  ....................................................15
Canceling Callback............................................................................15INTERCOM CALLSCalling Other Stations........................................................................16
Answering Intercom Calls..................................................................16
Answer Modes ..................................................................................16
Busy Station Callback ......................................................................17
Busy Station Camp-on ......................................................................17
Calling Your System Operator ..........................................................18CALL PROCESSINGHolding Calls................................................................................19–20
Transferring Calls ........................................................................20–21
Transfer with Camp-On......................................................................21
Transfer to Voice Mail ........................................................................21
Call Waiting ........................................................................................21
Conference Calls ..............................................................................22 
						

							Executive/Secretary Hotline ..............................................................38
Group Listening ................................................................................39
Account Codes ..................................................................................39
Locking Your Keyset ..........................................................................40
Manual Signalling ..............................................................................40
Off-Hook Voice Announce ..........................................................40–41
OHVA Block ......................................................................................41
OHVA Reject ......................................................................................42
In Group/Out of Group ......................................................................42CUSTOMIZING YOUR KEYSETAME BGM ..........................................................................................43
AME PASSWORD ..............................................................................43
Auto Camp-On ..................................................................................43
Select Ring Tone ................................................................................43
Change Your Passcode ....................................................................44
Set Answer Mode ..............................................................................44
Automatic Hold ..................................................................................44
Headset Operation ............................................................................44
Hot Keypad ........................................................................................45
Key Confirmation Tone ......................................................................45
Rejoining a Page ..............................................................................45
Ring Preference ................................................................................45
Display Speed Dial Name ................................................................46
Caller ID Review All ..........................................................................46
Secure OHVA ....................................................................................46DISPLAY FEATURESInteractive Display Keys ....................................................................47
Directory Information  ...................................................................... 47
Call Log ..............................................................................................48
Dial by Name ....................................................................................48
Call Progress Displays ......................................................................48
Display Number Dialed......................................................................48
Call Duration Timer ............................................................................49
Auto Timer..........................................................................................49
Timer Function ..................................................................................49
Viewing Message Indications ............................................................49
Alarm Reminder Messages ........................................................49–50
Personal Speed Dial Names ............................................................51 Forwarding Calls ..........................................................................23–25
Call Pickup ........................................................................................25
My Group Pickup ..............................................................................26
Privacy Release ................................................................................26
NETWORK FORWARDINGCall Forward Unconditional ..............................................................27
Call Forward Busy ............................................................................27
Call Forward No Response ..............................................................27DIALING FEATURESSpeed Dialing ....................................................................................28
Programming Personal Speed Dial Numbers ............................28–29
One Touch Speed Dialing ................................................................29
Last Number Redial ..........................................................................29
Manual Retry with Redial ..................................................................30
Save Number with Redial ..................................................................30
Chain Dialing ....................................................................................30
Automatic Redial/Retry ......................................................................30
Pulse to Tone Changeover ................................................................31
Memo Redialing ................................................................................31PAGING AND MESSAGINGMaking an Internal Page....................................................................32
Making an External Page ..................................................................32
All Page ..............................................................................................32
Meet Me Page ....................................................................................33
Call Park and Page ............................................................................33
Messages—Set and Cancel ..............................................................34
Returning Messages ..........................................................................34
Programmed Messages ....................................................................35CONVENIENCE FEATURESDo Not Disturb ..................................................................................36
One Time DND ..................................................................................36
Mute ..................................................................................................36
Background Music ............................................................................36
Established Call Pick-Up ..................................................................37
Appointment Reminder/Alarm Clock ................................................37
Door Phone Calls ..............................................................................38 
						

							ABOUT THIS BOOK
Your iDCS keyset is the most visible part of your telephone system. No mat-
ter what model keyset you are using telephone calls are handled the same
way. The 28D and 18D keysets have additional conveniences that are not
available to 8D keyset users. These are noted throughout this guide.
Please take the time to study this guide and to become familiar with the op-
eration of your keyset. Keep this guide handy. You may need to look up in-
structions for infrequently used features.
Learning to use your keyset correctly will make everyday telephone commu-
nications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to deter-
mine the correct code.
1
Station Names ..................................................................................51
Managing Key Assignments .............................................................51
LCR with Clear ..................................................................................52
Backspace with LCR .........................................................................52
Advanced Programmed Message ....................................................52
Text Messaging ...........................................................................53–54
Caller ID .......................................................................................55–59
ANI ...............................................................................................56–59
CLI ...............................................................................................56–59iDCS 64B MODULE WITH KEYSET
..................60
PERSONAL SPEED DIAL NUMBERS
........61–62 
						

							3 Your outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right
where you put them and are identified with a green flashing light.
Some simple rules to remember:
 Any steady LED indicates the line or feature is in use.
 A fast flashing green LED indicates a new call ringing in.
 A slow flashing green or red LED indicates a call is on hold.
 A slow flashing amber LED indicates a recall to your keyset.
SPEAKERPHONEAll iDCS keysets are speaker phones. Pressing the ANS/RLSkey will answer
or release a call on the speakerphone. Switching from the handset to the
speakerphone is easy. Press the SPEAKERkey and hang up the handset.VOLUME CONTROLSThe iDCS keysets use the UP and DOWN keys to adjust the ringer volume
while the keyset is ringing, the speaker volume while the speakerphone is in
use and the handset volume while you are listening. These three levels will
be stored in memory until changed. If background music is turned on at your
keyset, the volume keys will also control the level of music. The volume of
pages heard through the speaker of a keyset can be adjusted during a page
announcement by using the volume keys. There are 16 levels for each vol-
ume setting. The volume of off-hook ring is controlled by a user-programma-
ble setting.TERMINAL STATUS INDICATORThe terminal status indicator light is positioned on the top right corner of the
keyset above the display. The terminal status indicator is a tri-colored (red,
green, and amber) light that provides greater visibility of your keysets status
than the individual key LEDs. The terminal status indicator provides the fol-
lowing indications:
 Busy/Off Hook Steady Red
 Intercom Ring Flashing Red
 Outside Call Ring Flashing Green
 Recall Ring Flashing Amber
 Message Waiting Flashing Red
 Do Not Disturb Fast Flash Red at 1 Second Intervals
2
THINGS YOU SHOULD KNOW
USER ORIENTATIONiDCS telephones are called “keysets.” They contain buttons or “keys” that
are used to access or activate the many features of your office phone sys-
tem. The keys with paper designation strips are programmable keys. This
means they can be programmed for a specific function on your keyset and
that same button can be something different on another keyset. See the sys-
tem manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your program-
mable keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys
or lines may be assigned to groups. When they are in a group, you access
a line by dialing an access code or pressing a route button. For example, dial
9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
used, pressing the “LCR” key will automatically select a preprogrammed
C.O. line according to what digits are dialed. Each line in the system is num-
bered, beginning with 701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific sta-
tions. You can press a DSS key instead of dialing the extension number. A
DSS key  lights red when that station is busy (Busy Lamp Indication).
iDCS keysets provide distinctive ring patterns:
 Outside calls have a single ring tone repeated.
 Internal calls have a double ring tone repeated.
 Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.CALL INDICATIONSThe keys on your phone have light emitting diodes (LEDs). These are tri-col-
ored LEDs that light green, red or amber (green and red together). 
Intercom calls, also called internal calls, always appear on your CALL but-
tons. They will always light green. You can have up to eight CALL buttons,
but at least two are recommended.
Outside calls appear on individual line keys if they are assigned. When an
individual line is not assigned to its own key, it will appear on a CALL button. 
						

							5
iDCS 28D KEYSET
4FEATURE ACCESS CODESThis user guide is written based on the default access code for using sys-
tem features. If the system numbering plan has been changed some of the
access codes may not be correct. Your installing company can inform you
of the correct codes.SYSTEM TONESThe system provides several tones to assist you. Some of these tones are
already familiar to you.Intercom Dial Tone—A steady tone that indicates you can begin dialing.DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.ERROR TONE—50 ms of tone 1/50 ms of tone 2
FOR THREE SECONDS
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLDANS/RLS
Volume12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
iDCS 28D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to acti-
vate features
via the display.
SCROLL KEY
Used to scroll
through dis-
plays.
20 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset,
speaker, background
music, ring and page vol-
umes. 
MICRO-
PHONE 
For handsfree 
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing. 
						

							7
iDCS 8D KEYSET
Scroll
HOLDANS/RLS
12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
Call 1 Call 2
Message Transfer
Speaker VOLUMEiDCS 8D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS Used to
activate features via the
display.
SCROLL KEY Used to
scroll through displays.
8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.VOLUME CONTROL
KEYS Used to set inde-
pendent levels for hand-
set, speaker, background
music, ring and page vol-
umes. MICROPHONE 
For handsfree opera-
tion.
ANSWER/
RELEASE KEY HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing.
6iDCS 18D KEYSET
Scroll
Call 1 Call 2 Message
Memory Redial
Transfer Speaker
HOLDANS/RLS
Volume12
ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
0OPER
iDCS 18D
32 CHARACTER DISPLAY
Two lines with 16 characters each.
TERMINAL STATUS INDICATOR
Used to provide your keyset status.
SOFT KEYS
Used to acti-
vate features
via the display.
SCROLL KEY
Used to scroll
through dis-
plays.
10 PROGRAMMABLE KEYS
WITH TRI-COLORED LIGHTS
Used for CALL buttons, intercom
calls, outside lines and many other
system features.8 PROGRAMMABLE KEYS WITH
TRI-COLORED LIGHTS Used to
call stations directly, to indicate
busy conditions of other stations,
for One Touch dialing and many
other system features.
VOLUME CONTROL
KEYS Used to set inde-
pendent levels for handset,
speaker, background
music, ring and page vol-
umes. 
MICRO-
PHONE 
For handsfree 
operation.
ANSWER/RELEASE KEY
HOLD KEY
SPEAKER 
For hands-
free opera-
tion and ring-
ing. 
						

							8iDCS 64B AOM
12345
678910
11 12 13 14 15
16 17 18 19 20
21 22 23 24 25
26 27 28 29 30
31 32 33 34 35
36 37 38 39 40
41 42 43 44 45
46 47 48 49 50
51 52 53 54 55
56 57 58 59 60
61 62 63 64
64 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
system features.
14 PROGRAMMABLE KEYS
WITH RED LIGHTS Used to call
stations directly, to indicate busy
conditions of other stations, for
One Touch dialing and many other
system features.
iDCS 14B STRIP
9 
						

							11
ASSEMBLING YOUR KEYSET
 Place the keyset face down on a flat surface.
 Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the key-
set body with your fingertips.
 Plug the handset cord into the jack marked with the      symbol.
 Route the handset cord out the RIGHT side of the keyset as you look at
it face down.
 Reattach the base pedestal.
 Plug the line cord into the jack on the base of the keyset marked with the  
symbol and route it through one of the cable channels in the bottom  
of the base pedestal.
KEYSET DAUGHTER MODULES[28 AND 18 BUTTON KEYSETS ONLY]
iDCS 28D and 18D button keysets can have one of three different types of
daughter module installed on them to enhance the operation of the keyset
or to provide an additional local port depending on the type of module.iDCS KDB-DIGITAL LINE 
INTERFACE (FKDBD)If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Digital Line Interface (DLI) port for
connection of a digital station device such as a keyset or 64 button module.iDCS KDB-SINGLE LINE
INTERFACE (FKDBS)If your keyset is connected to a Digital Line Interface (DLI) port that supports
2B+D operation (your installing company can determine this) you may
install a daughter module that provides a Single Line Interface (SLI) port for
connection of a standard telephone device such as a cordless phone.iDCS KDB-FULL DUPLEX (FKDBF)The standard speakerphone mode of operation for a iDCS keyset is “half
duplex”. This means that you cannot transmit and receive speech at the
same time. Adding a FKDBF to your keyset will convert the speakerphone
into full duplex mode enhancing its operation. In addition the FKDBF may
have up to three (3) external microphones attached to it for conference room
type applications. These microphones require an “EXTMIC” key pro-
grammed on the keyset to activate or deactivate them.
10 
						

							13
SECURING
SCREWS
REMOVE
KNOCKOUTS
ADDING AN 
iDCS 14 BUTTON KEY STRIP
 Place the keyset face down on a flat surface.
 Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the
keyset body with your fingertips.
 Remove the ribbon cable knockout from the bottom of the keyset.
 Clip the 14 button strip to the side of the keyset.
 Plug one end of the ribbon cable into the keyset and the other end into
the 14 button strip.
 Place the support bracket over the ribbon cable and secure with the six
screws provided.
 Reattach the base pedestal.
ADDING A KEYSET 
DAUGHTERBOARD MODULE
 Place the keyset face down on a flat surface.
 Remove the base pedestal by placing your thumbs over the attachment
clips and press outward while simultaneously pressing down on the key-
set body with your fingertips.
 Remove the two knockouts from the bottom of the keyset.
 Plug in the daughter module and secure with the two screws provided.
12
REMOVE KNOCKOUTS
CONNECT RIBBON CABLE