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Samsung Idcs 500 Auto Attendant And Unform Call Distribution Administration Guide

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    Page 1 AUTO ATTENDANTAND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE iDCS 500 DIGITAL COMMUNICATIONS SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to rev\ ise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of eq\ uipment engineering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising...
    Page 2 TABLE OF CONTENTS OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 AUTO ATTENDANTRecording Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Playing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Manual Ring Plan Mode Service . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Auto Ring Plan Service ....
    Page 3 OVERVIEW Your iDCS 500 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be ac- tivated in your system. 1
    Page 4 3 ! Press the AA PLAY key ! Dial the first AA port (this will usually be 3951) ! Enter the number of the prompt to play (if in doubt get a list of the prompts from your installation and service company) ! The prompt will begin to play along with all subsequent prompts CHANGING THE GREETINGThe AA card allows the system administrator to call in and change the cur- rent operating ring plan with its associated greeting to a different ring plan mode with or without an alternate greeting.! Call the auto...
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