Samsung Ht Hd910hd User Manual

							English 61
06 Other information
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are 
experiencing is not listed below or if the instruction below does not help, turn off the product, 
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.
Symptom Check/Remedy
I cannot eject the disc.
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
The iPod fails to connect.
• Check the condition of the iPod connector and Dock.
• Keep the iPod S/W version up to date.
Playback does not start.
•  Check the region number of the BD/DVD.
BD/DVD discs purchased from abroad may not be playable.
•  CD-ROMs and DVD-ROMs cannot be played on this Product.
• Make sure that the rating level is correct.
Playback does not start 
immediately when the 
Play/Pause button is pressed.•  Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
Sound is not produced.
•  
No sound is heard during fast playback, slow playback, and step motion playback.
•  Are the speakers connected properly? Is the speaker setup correctly customized?
•  Is the disc severely damaged?
Sound can be heard only from a 
few speakers and not all 6.•   On certain BD/DVD discs, sound is output from the front speakers only.
•  Check if the speakers are connected properly.
•  Adjust the volume.
•  When listening to a CD, radio or TV, sound is output to the front speakers only. 
Select "PRO LOGIC 
II" by pressing PL II (Dolby Pro Logic II) on the remote 
control to use all six speakers.
Dolby Digital 5.1 CH Surround 
Sound is not produced.• 
 Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is 
produced only if the disc is recorded with 5.1 channel sound.
•  Is the audio language correctly set to Dolby Digital 5.1-CH in the information 
display?
The remote control does not work.•  Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
•  
Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?
•  Disc is rotating but no 
picture is produced.
•  Picture quality is poor and 
picture is shaking.• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and subtitles do 
not work.•  Audio language and subtitles will not work if the disc does not contain them.
Menu screen does not appear 
even when the menu function is 
selected.•  Are you using a disc that does not contain menus?
Other information 
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							62 English
Other information 
Symptom Check/Remedy
Aspect ratio cannot be changed.
•  You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or 4:3 
Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. Refer to the 
Blu-ray Disc jacket and then select the appropriate function.
•  The product is not working. 
(Example: The power goes out 
or a strange noise is heard.)
•
  The Product is not working 
normally.
•  Turn off the power, and press and hold the STOP (  ) button on the product 
for longer than 5 seconds with no disc inserted.
-  Using the RESET function will erase all stored settings. 
Do not use this unless necessary.
The rating level password has 
been forgotten.•  With no disc in the product, press and hold the product's STOP (  ) button for 
longer than 5 seconds. INIT appears on the display and all settings will return 
to the default values.
And then press the POWER button.
-  Using the RESET function will erase all stored settings. 
Do not use this unless necessary.
Can't receive radio broadcasts.
•  Is the antenna connected properly?
•  If the antenna's input signal is weak, install an external FM antenna in an area 
with good reception.
While listening to TV audio 
through the Product, no sound is 
heard.• 
 If  the OPEN/CLOSE () button is pressed while listening to TV audio using the 
D.IN or AUX functions, the BD/DVD functions are turned on and the TV audio is 
muted.
"Not Available" appears on 
screen.• The features or action cannot be completed at this time because:
1. The BD/DVD’s software restricts it.
2.  The BD/DVD’s software doesn’t support the feature (e.g., angles)
3. The feature is not available at the moment.
4. 
 You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a 
resolution your TV cannot support 
(for example, 1080p), you may not 
see a picture on your TV.
•  Press and hold the STOP (  ) button on front panel for more than 5 seconds 
with no disc inserted. All settings will revert to the factory settings.
No HDMI output.
•  Check the connection between the TV and the HDMI jack of the Product.
• Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output screen.
•  If random noise appears on the screen, it means that TV does not support 
HDCP (High-bandwidth Digital Content Protection).
If the HDMI output is set to a resolution
your TV cannot support (for example,
1080p), you may not see a picture on
your TV.•  Press and hold the STOP () button on front panel for more than 5 seconds 
with no disc inserted. All settings will revert to the factory settings.
•  When the factory default settings are restored, all the user data stored in the 
BD data will be deleted.
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							English 63
06 Other information
Symptom Check/Remedy
PC Share Manager function
I can see folders shared through 
the PC Share Manager, but I 
cannot see the fi les.•  Since it shows only fi les corresponding to the Image, Music, and Movie 
categories, fi les that do not correspond to these categories may not be 
displayed.
AllShare function
Video is played intermittently.
• Check if the network is stable. 
•  Check if the network cable is properly connected and if the network is not 
overloaded. 
•  Wireless connection between the server and the product is unstable.
Check the connection.
AllShare connection between TV 
and PC is unstable.• 
 IP address under the same subnetwork should be unique, otherwise IP collision 
can results in such a phenomenon. 
•  Check if you have a fi rewall enabled.
If so, disable the fi rewall function.
BD-LIVE
I cannot connect to the BD-LIVE 
server.•  Check whether the network connection is successful or not by using Network 
Test menu. (See page 40)
•  Check whether the USB memory device is connected with product or not.
•  The memory device must have at least 1GB of free space to accommodate the 
BD-LIVE service.
You can check the available size in BD Data Management. (See page 35)
•  Please check whether the BD-LIVE Internet Connection menu is set to 
Allow(All). 
•  If all above fails, contact the contents provider or update the latest fi rmware.
When using the BD-LIVE service, 
an error occurs.•  
The memory device must have at least 1GB of free space to accommodate the 
BD-LIVE service.
You can check the available size in BD Data Management. (See page 35)
NOTE
When the factory default settings are restored, all the user data stored in the BD data will be deleted.
✎

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							64 English
Other information 
A
Accessories 13
AllShare 59
Angle 47
Anynet+(HDMI-CEC) 35
Audio 32
Audio Language  46
AV Sync  35
B
Background 41
BD-Live 59
BD-LIVE Internet Connection 40
BD Data Management  35
BD Wise  29
Before Starting (Initial Setting) 27
BONUSVIEW 47
C
Change Password  41
Clock 36
Connections 18
Speaker 18
Wireless receiver module 20
TV  22
HDMI 22
Component  23
Composite 23
Set-Top Box  24
OPTICAL  24
AUX  24
Network 25
LAN Cable   25
Wireless Network  26
FM Antenna  26
Contact Samsung  42
D
Digital Output  34
Disc menu  43
Display 29
DivX(R) Deactivation  36
DivX(R) Registration  36
Dolby Pro Logic ll Mode  51
DSP 50
Dynamic Range Control  35
E
Energy Saving  41
EQ Optimizer  33
F
Front Display  41
G
General 41
H
HDMI Audio  33
HDMI Deep Color  31
HDMI Format  31
I
Initial Setting  35
Internet@TV 55
Internet@TV Screen Size  35
iPod 53
L
Language 40
M
Mono/Stereo 53
Movie Frame (24 Fs)  31
Musical Room Calibration  33
MUTE 16
N
Network Setup  37
Network Settings  37
Network Status  40
P
Parental Rating  41
Playlist 49
Popup menu  44
Power On/Off Sound  41
Progressive Mode  31
R
Region code  10
Remote Control  16
Remote control sensor  14
Repeat 45, 49
Resolution 29
S
Search 44
Security 41
Setting the Menu  28
Setup 27
SFE 50
Skip 44
SLEEP(timer) 16
Slow motion  45
Software Upgrade  42
Speaker Setting  32
Step motion  45
Still Mode  31
Subtitle Language  46
Support 42
System 35
T
Title menu  44
Title list  44
TV Aspect  29
TV Screen Saver  28
U
USB Storage  52
Z
Zoom 51
Index
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							English 65
06 Other information
Specifi cations
General
Weight 7.7 Ibs
Dimensions 16.9 (W) x 2.5 (H) x 12.8 (D) inches
Operating Temperature Range +41°F to +95°F
Operating Humidity Range 10 % to 75 %
FM TunerSignal/noise ratio
70 dB
Usable sensitivity10 dB
Total harmonic distortion0.5 %
Disc
BD (Blu-ray Disc) Reading Speed : 4.917m/sec
DVD (Digital Versatile Disc)Reading Speed : 3.49 ~ 4.06 m/sec.
Approx. Play Time (Single Sided, Single Layer Disc) : 135 min.
CD : 5 inches (COMPACT DISC)Reading Speed : 4.8 ~ 5.6 m/sec.
Maximum Play Time : 74 min.
CD : 3 1
/2 inches (COMPACT DISC)Reading Speed : 4.8 ~ 5.6 m/sec.
Maximum Play Time : 20 min.
Video Output
Composite Video1 channel : 1.0 Vp-p (75 Ω load)
Blu-ray Disc : 480i         DVD : 480i
Component VideoY : 1.0 Vp-p (75 Ω load)
Pr : 0.70 Vp-p (75 Ω load)
Pb : 0.70 Vp-p (75 Ω load)
Blu-ray Disc : 1080i, 720p, 480p, 480i     DVD : 480p, 480i
Video/AudioHDMI1080p, 1080i, 720p, 480pPCM multichannel audio, Bitstream audio, PCM audio
Amplifier
Front speaker output165W x 2(3Ω)
Center speaker output170W(3Ω)
Surround speaker output165W x 2(3Ω)
Subwoofer speaker output170W(3Ω)
Frequency responseAnalog input                         20Hz~20kHz (±3dB)
Digital input                          20Hz~44kHz (±3dB)
S/N Ratio70dB
Channel separation60dB
Input sensitivity(AUX)500mV
Speaker
Speaker system5.1ch speaker system
Front Surround Center SubwooferImpedance3 Ω3 Ω3 Ω3 ΩFrequency range140Hz~20kHz 140Hz~20kHz 140Hz~20kHz 40Hz ~ 160HzOutput sound pressure level87dB/W/M 87dB/W/M 87dB/W/M 88dB/W/MRated input165W 165W 170W 170WMaximum input330W 330W 340W 340W
Dimensions (W x H x D)
Front : 3.54 x 8.17 x 2.7 inches
Surround : 3.54 x 5.57 x 2.7 inches
Center : 14.17 x 2.93 x 2.7 inches
Subwoofer : 6.1 x 13.78 x 11.22 inches
WeightsFront : 1.48 Ibs,  Surround : 1.28 Ibs
Center : 1.26 Ibs,  Subwoofer : 8.38 Ibs
*: Nominal specifi cation
- Samsung Electronics Co., Ltd reserves the right to change the specifi cations without notice.
- Weight and dimensions are approximate.
- Design and specifi cations are subject to change without prior notice.
- For the power supply and Power Consumption, refer to the label attached to the product.
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							LIMITED WARRANTY TO ORIGINAL PURCHASER
Samsung Electronics Canada Inc.(SECA), warrants that this product is free from defective 
material and workmanship.
SECA further warrants that if this product falls to operate properly within the specified warranty 
period and the failure is due to improper workmanship or defective materials, SECA will repair 
or replace the product at its option.
All warranty repairs must be performed by a SECA Authorized Service Center. (The name and
address of the location nearest you can be obtained by calling toll free: 1- 800- SAMSUNG)
LABOR
One year (Carry- in)PARTS
One year
On carry-in models, transportation to and from the service center is the customer’s responsibility.
The original dated sales receipt must be retained by the customer and is the only acceptable 
proof of purchase. It must be presented to the authorized service center at the time service is 
requested.
This warranty does not cover damage due to accident, fire, flood and/ or other acts of God; misuse,
incorrect line voltage, improper installation, improper or unauthorized repairs, commercial use or
damage that occurs in shipping. Exterior and interior finish, lamps, glass are not covered under this
warranty. Customer adjustments which are explained in the instruction manual are not covered
under the terms of this warranty. This warranty will automatically be voided for any unit found with a
missing or altered serial number. This warranty is valid only on products purchased and used in
Canada.
HEADQUARTERS
SAMSUNG ELECTRONICS CANADA INC.,
CUSTOMER SERVICE
55 STANDISH COURT MISSISSAUGA, ONTARIO L5R 4B2 CANADA
FABRIQUE EN CORÉE
1-800-SAMSUNG (1-800-7267864)
WWW.SAMSUNG.COM/CA
EXCLUSIONS (WHAT IS NOT COVERED)
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							Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center.
Region Country Customer Care Center Web Site
North AmericaCANADA 1-800-SAMSUNG (726-7864) www.samsung.com/ca
MEXICO 01-800-SAMSUNG (726-7864) www.samsung.com/mx
U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/us
Latin 
America
ARGENTINE 0800-333-3733 www.samsung.com/ar
BRAZIL 0800-124-421, 4004-0000 www.samsung.com/br
CHILE 800-SAMSUNG (726-7864) www.samsung.com/cl
NICARAGUA 00-1800-5077267 www.samsung.com/latin
HONDURAS 800-7919267 www.samsung.com/latin
COSTA RICA 0-800-507-7267 www.samsung.com/latin
ECUADOR 1-800-10-7267 www.samsung.com/latin
EL SALVADOR 800-6225 www.samsung.com/latin
GUATEMALA 1-800-299-0013 www.samsung.com/latin
JAMAICA 1-800-234-7267 www.samsung.com/latin
PANAMA 800-7267 www.samsung.com/latin
PUERTO RICO 1-800-682-3180 www.samsung.com/latin
REP. DOMINICA 1-800-751-2676 www.samsung.com/latin
TRINIDAD & TOBAGO 1-800-SAMSUNG (726-7864) www.samsung.com/latin
VENEZUELA 0-800-100-5303 www.samsung.com/latin
COLOMBIA 01-8000112112 www.samsung.com.co
Europe
BELGIUM 02 201 2418www.samsung.com/be (Dutch) 
www.samsung.com/be_fr (French)
CZECH REPUBLIC 800-SAMSUNG (800-726786) www.samsung.com/cz
DENMARK 8-SAMSUNG (7267864) www.samsung.com/dk
FINLAND 30-6227 515 www.samsung.com/fi 
FRANCE 01 4863 0000 www.samsung.com/fr
GERMANY 01805-SAMSUNG (726-7864 € 0,14/Min)  www.samsung.de
HUNGARY 06-80-SAMSUNG (726-7864) www.samsung.com/hu
ITALIA 800-SAMSUNG (726-7864) www.samsung.com/it
LUXEMBURG 02 261 03 710 www.samsung.com/lu
NETHERLANDS
0900-SAMSUNG (0900-7267864) (€ 0,10/Min)www.samsung.com/nl
NORWAY 3-SAMSUNG (7267864) www.samsung.com/no
POLAND
0 801 1SAMSUNG (172678), 022-607-93-33www.samsung.com/pl
PORTUGAL 80820-SAMSUNG (726-7864) www.samsung.com/pt
SLOVAKIA 0800-SAMSUNG (726-7864) www.samsung.com/sk 
SPAIN 902-1-SAMSUNG (902 172 678) www.samsung.com/es
SWEDEN 0771 726 7864 (SAMSUNG) www.samsung.com/se
U.K 0845 SAMSUNG (7267864) www.samsung.com/uk
EIRE 0818 717 100  www.samsung.com/ie
AUSTRIA 0810-SAMSUNG (7267864, € 0.07/min) www.samsung.com/at
SWITZERLAND 0848-SAMSUNG (7267864, CHF 0.08/min) www.samsung.com/ch
CIS
RUSSIA 8-800-555-55-55 www.samsung.ru
KAZAKHSTAN 8-10-800-500-55-500 www.samsung.com/kz_ru
UZBEKISTAN 8-10-800-500-55-500 www.samsung.com/kz_ru 
KYRGYZSTAN 00-800-500-55-500
TADJIKISTAN 8-10-800-500-55-500
UKRAINE 8-800-502-0000 www.samsung.ua
BELARUS 810-800-500-55-500 www.samsung.com/lt
MOLDOVA 00-800-500-55-500
LITHUANIA 8-800-77777
LATVIA 8000-7267 www.samsung.com/lv
ESTONIA 800-7267 www.samsung.com/ee
Asia Pacifi c
AUSTRALIA 1300 362 603  www.samsung.com/au
NEW ZEALAND  0800 SAMSUNG (0800 726 786) www.samsung.com/nz
CHINA 400-810-5858, 010-6475 1880 www.samsung.com/cn
HONG KONG 3698-4698 www.samsung.com/hk
INDIA 3030 8282, 1800 110011, 1800 3000 8282 www.samsung.com/in
INDONESIA 0800-112-8888 www.samsung.com/id
JAPAN 0120-327-527
www.samsung.com/jp
MALAYSIA 1800-88-9999 www.samsung.com/my
PHILIPPINES
1-800-10-SAMSUNG (726-7864), 1-800-3-
SAMSUNG (726-7864),
1-800-8-SAMSUNG (726-7864), 02-5805777www.samsung.com/ph
SINGAPORE 1800-SAMSUNG (726-7864) www.samsung.com/sg
THAILAND 1800-29-3232, 02-689-3232 www.samsung.com/th
TAIWAN 0800-329-999 www.samsung.com/tw
VIETNAM 1 800 588 889 www.samsung.com/vn
Middle 
East &
AfricaTURKEY 444 77 11 www.samsung.com/tr
SOUTH AFRICA 0860-SAMSUNG (726-7864 ) www.samsung.com/za
U.A.E 800-SAMSUNG (726-7864), 8000-4726 www.samsung.com/ae
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							Code No. AH68-02258S
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