Samsung H8000 Television User Manual
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184185 I can't see 3D images clearly. Testing 3D Picture Quality MENU > Support > Self Diagnosis > 3D Picture Test " To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired. Before you review the list of problems and solutions below, use 3D Picture Test to determine if the problem is caused by the TV. The 3D Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the problem persists, check the signal strength or refer to the external device’s user manual. The Problem Try this! The 3D glasses are not working correctly. Make sure the glasses are powered on. The 3D feature may not work properly if there is another 3D product or an electronic device running nearby. If there is a problem, keep other electronic devices as far away as possible from the 3D Active Glasses. I can't see 3D images clearly. The ideal viewing distance is three times or more the height of the screen. We also recommend watching 3D content with your eyes level with the screen. The batteries in the 3D glasses are flat. Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on, the battery lifespan is shortened.
186 There is a problem with the broadcast. The ProblemTry this! The TV is not receiving all channels. If your TV is not connected to a cable box or satellite box: ● Confirm that the coaxial cable is securely connected to the TV. ● If you are using an antenna, verify it is positioned correctly and the all the connections are secure. ● Run Setup ( System > Setup) or Auto Program ( Broadcasting > Auto Program). There are no captions with digital channels. Go to Caption ( System > Accessibility > Caption) and change the Caption Mode . Some channels may not have caption data. The picture is distorted. The compression of the video content may cause picture distortions. This is especially true with fast moving pictures from sports programs and action movies. A weak signal can cause picture distortions. This is not a problem with the TV. My computer won't connect. The Problem Try this! The "Mode Not Supported" message appears. Set your PC’s output resolution so it matches a resolution supported by the TV. The video is OK but there is no audio. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. I can't connect to the Internet. The Problem Try this! The wireless network connection failed. Confirm your wireless modem/router is on and connected to the Internet. Reset your wireless modem/router by turning it off, waiting for 15 seconds, and then turning it on again. Run Network Setup ( MENU > Network > Network Settings ). The software update over the Internet has failed. Check the network connection status ( MENU > Network > Network Status ). If the TV is not connected to a network, connect to a network. The upgrade stops if you already have the latest software version.
186187 The Schedule Recording/Timeshift function isn't working. This function is not available in the U.S.A. and Canada. There is something wrong with the TV. Try this! The TV cannot recognize the USB device or the Format Device , Check Device , or Device Performance Test has failed. Refer to the USB device's manual and see if data can be stored on it. Check if the USB device is in a locked state. Check if the USB device was formatted when it was connected to a computer. Formatting a USB device after connecting it to the TV may result in a formatting failure. If Device Performance Test or Format Device has failed, there may be a problem with the USB device or its specifications. Try using a different USB device. There is a message saying I need to format the USB storage device. Check if the USB device is in a locked state. Use the USB recovery function to recover the USB device. Schedule Recording cannot be used. Check if there is a USB device connected to the TV. Check if the channel is a digital channel that can be recorded. Recording will automatically stop if the signal becomes too weak. The Timeshift function will not work if there isn't enough storage space on the USB device. I get a performance test failure message and then Schedule Recording and the Timeshift operation stops working. This problem can occur when using a low-performance USB storage device that does not support recording. A USB hard drive with a speed of 5,400rpm or above is recommended. A USB memory Stick is not supported.
188 Anynet+ (HDMI-CEC) isn't working. The ProblemTry this! Anynet+ does not work. Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to System and see if Anynet+ (HDMI-CEC) has been set to On. Check whether the TV remote control is in TV mode. Check whether the remote control is Anynet+ compatible. Anynet+ may not function when some other functions are active, including Channel Search, Smart Hub, Start Up, etc. If you have disconnected and then reconnected the HDMI cable, scan for devices again or turn your TV off and on. I want to start Anynet+. Check if the Anynet+ device is properly connected to the TV, and then navigate to the System menu to see if Anynet+ (HDMI-CEC) is set to On. Once you have verified that Anynet + is on: "On the Samsung Smart Control, press the KEYPAD button, and then select the TOOLS button on the On-Screen Remote. A list appears. Select Anynet+ (HDMI-CEC) from the list, and then a device. "On a standard remote, press the TOOLS button. A list appears. Select Anynet+ (HDMI-CEC) from the list, and then a device. I want to exit Anynet+. Select View TV from the Anynet+ menu. Select a non-Anynet+ device from the Source list. The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. You cannot use the remote control when you are configuring Anynet+ or switching to a viewing mode. Use the remote control after the TV has completed the Anynet+ configuration or has switched to a viewing mode. The Anynet+ device won't play. You cannot use the play function when Setup is in progress. The connected device is not displayed. Check whether the device supports Anynet+. Check whether the HDMI cable is properly connected. Go to System and see if Anynet+ (HDMI-CEC) has been set to On. Scan for Anynet+ devices again. Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the device is connected to your TV with an HDMI cable. Some HDMI cables may not support Anynet+. If the connection is terminated because there has been a power failure or the HDMI cable has been disconnected, please scan for the device again. The TV audio is not being played through the receiver. Connect an optical cable to the TV and the receiver. ARC enables the TV to output digital sound via the HDMI (ARC) port. However, ARC is only available when the TV is connected to an audio receiver that supports ARC.
188189 I am having trouble launching/using apps. The ProblemTry this! I launched an app, but it's in English. How can I change the language? Languages supported by the app may be different from the user interface language. The ability to change the language depends on the service provider. My application is not working. Check with the service provider. Refer to the help section on the application service provider's website. My file won't play. The Problem Try this! Some files can't be played. This problem may occur with high-bitrate files. Most files can be played back, but you might experience problems with high-bitrate files. I want to reset the TV. Reset Path Description Reset Settings MENU > Support > Self Diagnosis > Reset Reset Picture, Sound, Channel, Smart Hub , and all other settings, except for the network settings, default settings. Resetting Smart Hub MENU > Smart Hub > Smart Hub Reset Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications.
190 Other Issues The ProblemTry this! The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV. This heat, however, is not a defect and does not affect the TV's functionality. The picture won’t display in full screen. HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content. Black bars will appear at the top and bottom of the screen when you watch movies that have aspect ratios different from your TV. Adjust the picture size options on your external device or set the TV to full screen. The "Mode Not Supported" message appears. The output resolution of the attached device is not supported by the TV. Check the TV's supported resolutions and adjust the external device’s output resolution accordingly. The Captions item in the TV menu is grayed out. You cannot select the Caption menu if you have selected a source connected to the TV via HDMI or Component. To view captions, turn on the external device's caption function. The TV smells of plastic. This smell is normal and will dissipate over time. The Signal Information option under Self Diagnosis isn't activated. Verify that the current channel is a digital channel. The Signal Information is only available for digital channels. The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
190191 The ProblemTry this! The Broadcasting option has been deactivated. Broadcasting is only available when the Source is set to TV. The Broadcasting menu cannot be accessed while you watch TV using a cable box or satellite receiver. The settings are lost after 5 minutes or every time the TV is turned off. If the Use Mode is set to Store Demo, the TV's audio and video settings are automatically reset every 5 minutes. Change the Use Mode (Support > Use Mode) to Home Use. There is an intermittent loss of audio or video. Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If you are mounting the TV to a wall, we recommend using cables with 90-degree connectors. There are small particles on the TV's bezel. This is part of the product’s design and is not a defect. The PIP menu is not available. PIP functionality is only available when you are viewing video from an HDMI or Component source on the main screen. A POP (TV’s internal banner ad) appears on the screen. Change the Use Mode (Support > Use Mode) to Home Use. The TV is making a popping noise. The expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction. The TV is safe to use. The TV is making a humming noise. Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund.
192 Read Before Using 3D Viewing Mode 3D Precautions [Warning ●When viewing a 3D video under a fluorescent lamp (50 Hz – 60 Hz) or 3-wavelength lamp, you may notice a small amount of screen flickering. " If this occurs, dim or turn off the light. ● Switching the input mode while watching a 3D movie may disable the 3D function on the TV. " As a result, the 3D glasses may not function and the movie may not be displayed properly. ● Ensure you are within the working distance of the glasses when you view a 3D video. " The images may not be viewable in 3D if you move outside of the working distance for 3 seconds. "If the 3D glasses are moved outside of their working distance, the signal from the TV will disconnect and the glasses’ 3D function will turn off after several seconds. When this happens, the red LED will turn on for 3 seconds. ● If you lie on your side while watching TV with 3D active glasses, the picture may appear dark or may not be visible. The actual 3D effect may be experienced differently depending on the viewer. The 3D effect may not be visible if the visual ability of your left eye differs greatly from the visual ability of your right eye. ●If a part of the 3D glasses or lenses is defective or damaged, it cannot be repaired and the glasses should be replaced. If the glasses stop working within the warranty period, the glasses can be repaired or replaced for free. If the glasses have been damaged due to the fault of the customer or the warranty period has expired, a new pair of glasses will have to be purchased. ●The 3D glasses may not work properly due to interference from other 3D products or electronic devices that operate on the 2.4GHz frequency such as a microwave oven or Internet AP. If the 3D function malfunctions due to interference, please move all other electronic or wireless communication devices as far away from the glasses and the TV as possible. ●The vividness of the image may appear degraded if you view 3D video in a place that is exposed to direct sunlight or illumination. ●The 3D glasses may malfunction if there is an electric field or metallic object such as a steel plate nearby. Keep the glasses as far away as possible from electric fields and metallic objects. ●With SSG-3570 model glasses, the glasses may power off if you remain stationary while viewing 3D video for an extended period of time. ●With SSG-3570 model glasses, if the 3D glasses do not function immediately after you put them on when the TV is in 3D mode, take them off and then put them back on.
192193 [Caution IMPORTANT HEALTH AND SAFETY INFORMATION FOR 3D IMAGES. READ THE FOLLOWING CAUTIONS BEFORE YOU OR YOUR CHILD USE THE 3D FUNCTION. ●Adults should frequently check on children who are using the 3D function. If there are any complaints of tired eyes, headaches, dizziness, or nausea, stop the child from viewing the 3D TV and ensure that they rest. ●Do not use the 3D glasses for other purposes such as general wear, sunglasses, protective goggles, etc. ●Some viewers may experience discomfort such as dizziness, nausea, and headaches while viewing 3D TV. If you experience any of these symptoms, stop viewing the 3D TV, remove the 3D glasses, and rest for awhile. ●Watching 3D pictures for an extended period of time may cause eye strain. If you experience any eye strain, stop viewing the 3D TV, remove the 3D glasses, and rest for awhile. ●Do not use the 3D function or 3D glasses while walking or moving around. Using the 3D function or 3D Active Glasses while moving around may result in injury from running into objects, tripping, and/or falling. ●Do not sleep with the 3D glasses on. You can damage or break the temples. ●The temples on your 3D glasses are not foldable. Forcing the temples to fold will damage the 3D glasses. ●With SSG-3570 model glasses, do not shake your 3D glasses repeatedly. Shaking the glasses will power them on and can cause the battery to discharge faster than it would normally. ●With SSG-5100GB and SSG-5150GB models glasses, there is a danger of explosion if the battery is incorrectly replaced. ●With SSG-5100GB and SSG-5150GB models glasses, make sure to replace the battery with the same type.
194 [Safety Precautions The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product. ●Do not place the product in a location exposed to direct sunlight, heat, fire, or water. Exposure may result in a product malfunction or fire. ●Do not apply force to the lenses of the 3D glasses. Do not drop or bend the product. Applying force, dropping, or bending may result in a 3D glasses malfunction. ●Keep the components of the 3D glasses out of reach of children. Especially, ensure children do not swallow any of the components. If your child swallows a component, consult your doctor immediately. ●When cleaning the product, do not spray water or cleaner directly onto the surface of the product. Spraying water or cleaner directly onto the glasses may result in fire or electric shock, damage to the product’s surface, or cause the indicator labels on the product’s surface to come loose. ●Do not apply chemicals containing alcohol, solvent, or surfactant such as wax, benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product. These chemicals may cause the product’s exterior to be discolored or cracked, or labels or instructions to be removed. Use only a soft cloth such as superfine fibers or cotton flannels for cleaning the product as the surface or the lenses easily crack. Because the product can be easily scratched with foreign substances, make sure to dust off the cloth before using. ●Do not disassemble, or attempt to repair or modify your 3D active glasses by yourself. ●Be careful not to let the temple ends of the 3D active glasses harm your eye. ●Do not sleep with the 3D glasses on. You can break the arms. ●Use your hands to put on or remove the 3D glasses. ●For SSG-5100 and SSG-5150 model glasses, use only the specified standard batteries. When replacing the battery, insert the battery so that its polarity (+, –) is correct. Failing to do so may damage the battery or result in fire, personal injury or environmental damage caused by liquid leaking from the battery. ●For SSG-5100 and SSG-5150 model glasses, keep the used battery out of the reach of children so that they do not accidently swallow it. If your child swallows the battery, consult your doctor immediately. ●Swallowing the cylindrical (button type) battery can cause serious damage to your internal organs. If this happens, contact a doctor immediately.