Samsung Galaxy S8 User Manual

Settings244
Access About Phone Options
1. From home, swipe up to access Apps.
2. Tap  Settings >  About phone .
3. Select or view available options. 

Additional resources 
for your device.
Getting Help  

246
Getting Help
Videos
samsung.com/spsn
Simulators
samsungsimulator.com
Tips
samsung.com/us/support/tips/galaxy
Samsung Support
samsung.com/us/support  

247
Getting Help
For Assistance
The following topics address areas of support for your 
phone, including troubleshooting, specifications, 
account information, warranty information, and 
customer service contact information.
Troubleshooting
Check the questions and answers below for 
troubleshooting solutions for common phone issues.
Phone freezes/operation is unstable.
Solution : Turn the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then turn the phone on...

248
Getting Help
Cannot use phone, mail, or Internet.
Solution 1 : Check whether you are where signal is weak 
or out of service area.
Solution 2 : Power the phone on again.
Solution 3 : Is the phone in Airplane mode? To check 
that Airplane mode is canceled:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > 
Airplane mode . 
Solution 4 : Is data communication disabled? To check 
that data communication is enabled:
1. From home, swipe up to access Apps .
2. Tap  Settings >...

249
Getting Help
Cannot unlock screen.
Solution : Power the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then power the phone on again. Data that was 
being edited is erased after the phone is powered on 
again.
Virgin Mobile Account 
Information and Help
Find out about managing your account online and on 
your phone, buying additional minutes for your plan, 
and getting help.
For more information about your Virgin Mobile account, 
as well as other Virgin...

250
Getting Help
Auto Pay
Auto Pay is the easiest way to keep your service 
working. Once you register your credit card, debit card 
or PayPal account, you can set it to automatically pay 
your monthly plan. Then you can keep emailing, IMing, 
Tweeting with Twitter, surfing, and talking with no 
interruptions. Set up Auto Pay anytime by logging into 
My Account at  virginmobileusa.com , and adjusting your 
payment settings.
1. From home, swipe up to access Apps .
2. Tap  My Account.
– or –
From home, tap...

View legal information 
for your device.
Legal  

252
Legal
Legal Information
READ THIS INFORMATION BEFORE USING YOUR 
MOBILE DEVICE.
Arbitration Agreement - This Product is subject to 
a binding arbitration agreement between you and 
SAMSUNG ELECTRONICS AMERICA, INC. (“Samsung”). 
You can opt out of the agreement within 30 calendar 
days of the first consumer purchase by emailing 
[email protected]  or calling 1-800-SAMSUNG 
(726-7864) and providing the applicable information. 
For complete terms and conditions that bind you 
and Samsung, refer to...

253
Legal Find Legal Information on the Mobile Device 
The full Arbitration Agreement, Standard Limited 
Warranty, End User License Agreement (EULA) and 
Health & Safety Information are also available on the 
device, in the Samsung legal section of Settings. The 
location depends on the device, and is usually in the 
“About device” or “About phone” section, for example:
• Settings  > About phone  o r About device  > 
Legal  information  > Samsung legal
Or, use the Search feature to search for “Legal”....