Samsung Galaxy S5 User Manual
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Accessibility 241 Answering or ending calls Set the method for answering or ending calls. On the Apps screen, tap Settings → Accessibility → Answering and ending calls. Use the following options: • Pressing the home key: Set the device to answer a call when you press the Home button. • Using voice commands: Set the device to answer a call with voice commands. • Waving hand over device: When a call comes in, move your hand to the left, and then to the right across the sensor to answer the call. • Pressing the power key: Set the device to end a call when you press the Power button. Using single tap mode Set the device to control incoming calls or notifications by tapping the button instead of dragging it. When an alarm sounds or a call comes in, tap the button to stop the alarm or answer the call instead of dragging the button. On the Apps screen, tap Settings → Accessibility, and then tick Single tap mode. Configuring accessibility settings Saving accessibility settings in a file Export the current accessibility settings in a file. On the Apps screen, tap Settings → Accessibility → Manage accessibility → Import/ Export , select an export option, and then tap OK. The accessibility settings file is saved to the selected storage location.
Accessibility 242 Importing an accessibility settings file Import an accessibility settings file and update the current settings. On the Apps screen, tap Settings → Accessibility → Manage accessibility → Import/ Export , and then select an import option. Select a file to import and tap Done → OK. The accessibility settings will be updated according to the imported file. Sharing accessibility settings files Share accessibility settings files with others via email, Wi-Fi Direct, Bluetooth, and more. On the Apps screen, tap Settings → Accessibility → Manage accessibility → Share via. Then, select accessibility files and tap Done. Select a sharing method and follow the on- screen instructions to share the files. Viewing accessibility services View accessibility services installed on the device. On the Apps screen, tap Settings → Accessibility, and view the list of accessibility services available in SERVICES.
Accessibility 243 Using other useful features • Using S Voice: You can use S Voice to perform various functions using voice commands. Launch S Voice and make calls, send messages, and view tasks. Refer to ‘Adjusting the sound balance’ for details. • Searching by voice: Use voice commands to search for webpage content. Use this feature when you are on the move and cannot use your hands to enter text. Refer to ‘Using mono audio’ for details. • Using notifications panel: Drag the status bar downwards to open the notifications panel. You can view missed calls, new messages, adjust screen brightness, and more. Refer to ‘Notifications and quick setting panels’ for details. • Switching to easy mode: Easy mode uses a simpler layout and large icons to provide an easy user experience. You can add frequently-used apps or shortcuts to the Home screen for easier access. Refer to ‘Switching to easy mode’ for details. • Using control motions: Control the device with palm motions or gestures. Refer to ‘Control motions’ for details. • Using the finger scanner: Register your fingerprints to the device to unlock the screen or verify the Samsung account password. Refer to ‘Finger Scanner’ for details. • Using car mode: Control the device to perform various functions by voice commands while driving. You can receive incoming calls, view messages, and listen to music without touching the device. Refer to ‘Using auto haptic’ for details. • Using shortcuts to contacts: Add shortcuts to contacts on the Home screen to make calls or send messages more conveniently. Refer to ‘Adding shortcuts for contacts to the Home screen’ for details. • Using voice recorder: Record or play voice memos. Refer to ‘Voice Recorder’ for details.
244 Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: • Password: When the device lock feature is enabled, you must enter the password you set for the device. • PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. • PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. • PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider. Your device displays network or service error messages • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. • You cannot access some options without a subscription. Contact your service provider for more details. Your device does not turn on • When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device. • The battery may not be inserted properly. Insert the battery again. • Wipe both gold-coloured contacts and insert the battery again.
Troubleshooting 245 The touch screen responds slowly or improperly • If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly. • If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction. • The touch screen may malfunction in humid conditions or when exposed to water. • Restart your device to clear any temporary software bugs. • Ensure that your device software is upgraded to the latest version. • If the touch screen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or has fatal errors If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings → Backup and reset → Factory data reset → Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device. If the problem is still not resolved, contact a Samsung Service Centre. Calls are not connected • Ensure that you have accessed the right cellular network. • Ensure that you have not set call barring for the phone number you are dialling. • Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call • Ensure that you are not covering the built-in microphone. • Ensure that the microphone is close to your mouth. • If using a headset, ensure that it is properly connected.
Troubleshooting 246 Sound echoes during a call Adjust the volume by pressing the Volume button or move to another area. A cellular network or the Internet is often disconnected or audio quality is poor • Ensure that you are not blocking the device’s internal antenna. • When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again. • When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network. The battery icon is empty Your battery is low. Recharge or replace the battery. The battery does not charge properly (For Samsung-approved chargers) • Ensure that the charger is connected properly. • If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again. • The batteries in some devices are not user-replaceable. To have the battery replaced, visit a Samsung Service Centre. The battery depletes faster than when first purchased • When you expose the battery to very cold or very hot temperatures, the useful charge may be reduced. • Battery consumption increases when you use messaging features or some apps, such as games or the Internet. • The battery is consumable and the useful charge will get shorter over time.
Troubleshooting 247 Your device is hot to the touch When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following: • Charge the battery or replace it with a battery that is fully charged. • Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview • The quality of your photos may vary, depending on the surroundings and the photography techniques you use. • If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when opening multimedia files If you receive error messages or files do not play, when opening multimedia files on your device, try the following: • Free some memory by transferring files to a computer or deleting files from your device. • Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. • Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an application that supports it.
Troubleshooting 248 • Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. • Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. Another Bluetooth device is not located • Ensure that the Bluetooth wireless feature is activated on your device. • Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to. • Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Centre. A connection is not established when you connect the device to a computer • Ensure that the USB cable you are using is compatible with your device. • Ensure that you have the proper driver installed and updated on your computer. • If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. • Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on your computer. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.
Troubleshooting 249 Data stored on the device has been lost Always make backup copies of all important data stored on the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored on the device. A small gap appears around the outside of the device case • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. • Over time, friction between parts may cause this gap to expand slightly. Copyright Copyright © 2014 Samsung Electronics This guide is protected under international copyright laws. No part of this guide may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. • Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi CERTIFIED Passpoint™, Wi-Fi Direct™, Wi-Fi CERTIFIED ™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.