Samsung Galaxy S5 User Manual

Accessibility
241
Answering or ending calls
Set the method for answering or ending calls.
On the Apps screen, tap 
Settings → Accessibility → Answering and ending calls.
Use the following options:
•	Pressing the home key: Set the device to answer a call when you press the Home button.
•	Using voice commands: Set the device to answer a call with voice commands.
•	Waving hand over device: When a call comes in, move your hand to the left, and then to 
the right across the sensor to answer the call.
•...

Accessibility
242
Importing an accessibility settings file
Import an accessibility settings file and update the current settings.
On the Apps screen, tap 
Settings → Accessibility → Manage accessibility → Import/
Export
, and then select an import option. Select a file to import and tap Done → OK. The 
accessibility settings will be updated according to the imported file.
Sharing accessibility settings files
Share accessibility settings files with others via email,  Wi-Fi Direct, Bluetooth, and more.
On...

Accessibility
243
Using other useful features
•	Using S Voice: You can use S Voice to perform various functions using voice commands. 
Launch 
S Voice and make calls, send messages, and view tasks. Refer to ‘Adjusting the 
sound balance’ for details.
•	Searching by voice: Use voice commands to search for webpage content. Use this feature 
when you are on the move and cannot use your hands to enter text. Refer to ‘Using mono 
audio’ for details.
•	Using notifications panel: Drag the status bar downwards...

244
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.
When you turn on your device or while you are using the device, it 
prompts you to enter one of the following codes:
•	Password: When the device lock feature is enabled, you must enter the password you set 
for the device.
•	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM...

Troubleshooting
245
The touch screen responds slowly or improperly
•	If you attach a protective cover or optional accessories to the touch screen, the touch 
screen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touch screen, 
or if you tap the screen with sharp objects or your fingertips, the touch screen may 
malfunction.
•	The touch screen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary...

Troubleshooting
246
Sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
A cellular network or the Internet is often disconnected or audio 
quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. You 
may have connectivity problems due to issues with the service provider’s base station. 
Move to another area and try again.
•	When using the device...

Troubleshooting
247
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended 
period of time, your device may feel hot to the touch. This is normal and should not affect 
your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera 
app. If you receive error messages when launching the camera, try the following:
•	Charge the...

Troubleshooting
248
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•...

Troubleshooting
249
Data stored on the device has been lost
Always make backup copies of all important data stored on the device. Otherwise, you 
cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data 
stored on the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly....