Samsung Ds 616 System Administration And Special Features Guide

							SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
DS 616
DIGITAL COMMUNICATIONS SYSTEM
June 2002
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide. 
						

							SYSTEM ADMINISTRA
TOR PROGRAMMING
Customer Level Access 
..................................................................
 10
Set Date and T
ime Display 
..............................................................
 11
Reset Station P
asscodes to Default 
................................................
 12
Program Station Names
..............................................................
13–14
Program T
runk Names
......................................................................
15
Program Station Group Names
........................................................
16
Program System Speed Dial Numbers 
....................................
 17–18
Program System Speed Dial Names
................................................
19
Program P
ersonal Speed Dial Numbers for Other Stations
......
20–21
Program P
ersonal Speed Dial Names for Other Stations
..........
22–23
Create Programmed Station Messages 
..........................................
 24
Set Alarm/Appointment Reminder with Message
......................
 25–26
Managing K
ey Assignments 
......................................................
 27–28
Programming Account Codes
..........................................................
29
Set Individual F
orward No Answer T
imers
........................................
30
Adding Names to the T
ranslation T
able
............................................
31
T
ABLE OF CONTENTS
AB
OUT THIS B
OOK
........................................................
 1
SPECIAL FEA
TURES
Night Service Operation
....................................................................
 2
Automatic Night Service
....................................................................
 2
Manual Night Service
..........................................................................
2
Calling The System Operator
............................................................
 2
Operator Recalls 
................................................................................
 2
Executive Barge-in
..............................................................................
 3
Walking Class of Service
....................................................................
3
In/Out of Group
....................................................................................
4
Direct Inward System Access (DISA) 
................................................
 4
DISA Security
......................................................................................
 5
Forced Account Codes 
....................................................................
 6
Authorization Codes 
..........................................................................
 6
CALLER ID SPECIAL FEA
TURES
Abandon Call List 
..............................................................................
 8
Number to Name T
ranslation
..............................................................
8 
						

							1
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator
will be and who will have access to these features. Station users can be
trained on only the items that apply to them. This procedure will help control
costs and telephone abuse.
Several of the features listed in this book are specific to the system operator
or attendant position. You can have more than one operator or set your sys-
tem up to be used without an operator.
The designated system administrator can access specific programs and
modify some functions to better manage the Samsung DS 616 office tele-
phone system. Instructions are detailed and easy to follow. When assistance
is needed, contact your installation and service company. 
						

							A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the oper-
ator.
Both types of recalls will ring and have a slow flashing amber light on the
LINEkey or CALLkey.EXECUTIVE BARGE-INIf you want to break into another station’s conversation, you must be allowed
to barge-in and the other station must not be secure.
 Dial the desired extension number and listen for the busy signal.
 Press the BARGE-INkey and begin speaking after the tone.
 Hang up when you are finished.
The system can be set for one of the three following barge-in options:
 No barge-in allowed
 Barge-in with intrusion tone
 Barge-in without intrusion tone (service observing)
When this last option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the MUTE key on the keyset. You service company must program these
options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.
 Lift the handset or press theSpeaker key.
 Dial 59and then your extension number.
 Dial your station passcode and receive internal dial tone.
3 2
SPECIAL FEATURES
NIGHT SERVICE OPERATION(AUTOMATIC OR MANUAL)Your system is designed to have an alternate mode of operation generally
designated as Night Service. Night Service permits incoming calls to ring dif-
ferently than during normal day operation. Night Service may be set manu-
ally or automatically. While in the Night mode, each station will be limited to
its individual night class of service dialing restrictions. You can put the sys-
tem in or out of Night Service at any time. Automatic Night Service has an
on-time and off-time for each day. If no automatic timer is set, you must turn
Night Service on and off manually.AUTOMATIC NIGHT SERVICEAutomatic Night Service is turned on or off according to the programmed on
and off times. These programmed times use the system clock as a refer-
ence, so the system clock must be set correctly. Pressing the manual NIGHT
key will override the automatic mode until the next programmed time.MANUAL NIGHT SERVICEPress the NIGHTkey on any keyset to enter Night Service. Enter the Night
Service passcode and press the NIGHTsoftkey or dial 1on the keypad to
activate Night Service. Or press the DAYsoftkey or dial 0on the keypad to
exit Night Service.CALLING THE SYSTEM OPERATORAny station that dials 0will ring its assigned operator. Calls to the system
operator are easily identified because the CALLkey will have a rapidly flash-
ing red light. Station users will never receive a busy signal when they dial 0
or the operator group number. The calls will continue ringing in queue until
answered.OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated
the transfer. Should the station that originated the transfer not answer the re-
call, the call will be sent to the operator as a transfer recall. 
						

							DISA allows the use of an incoming line to gain access to system resources
for the purpose of dialing an intercom, accessing a Central Office (C.O.) line,
internal paging or changing external forward setting.
Individuals who will use DISA must have their stations assigned for DISA ac-
cess and must change their station passcodes. The default passcode 1234
cannot be used.
 Call in on the DISA line from any phone with tone dialing.
 You will hear a dial tone. Dial your security code (your extension num-
ber plus your station passcode). If you want to connect to a station,
you do not need a passcode; security codes are needed only for
access to trunk lines.
 If you are allowed access, you will receive system dial tone.
 Dial any line access code, receive outside dial tone and then dial a
telephone number OR dial any extension number to call a station in
the system.
 To make another call, press✱, receive dial tone and dial another num-
ber.
 Press #and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi-
sion from the central office. Insist that this service is verified by your installa-
tion/service company.DISA SECURITYA common practice among “hackers” is to repeatedly dial a known DISA ac-
cess number (usually with a computer) and try a different passcode each
time. The hacker hopes to eventually chance upon the correct passcode and
thus gain access to your system. The SAMSUNG DS 616 security feature
counts the number of sequential incorrect passcode attempts. If a certain
number is reached, DISA is disabled and the system sends an alarm to des-
ignated display stations. The number of passcode attempts and the disable
duration are both programmable. In addition, the SAMSUNG DS 616 system
will print an SMDR record (a customer-provided printer and a serial interface
module—SIM are required) each time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ring-
ing; however, the DISA alarm display will remain until the alarm is cleared. To
clear the DISA alarm, follow the following procedure:
5 4 Dial an access code and then the telephone number—OR—use the
desired feature as usual.
 Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group. There are 10
groups and the access codes are 500–509.
To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op-
erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load.
If the station does not have an IN/OUTkey:
 Lift the handset and dial 53.
 Dial the group number.
 Dial 0to be out of the group or dial 1to be in the group.
 Receive confirmation tone and hang up.
If the station has an IN/OUTkey:
 Press the IN/OUTkey. It will light red when the station is in the group.
 Press the IN/OUTkey again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.DIRECT INWARD SYSTEM ACCESS
(DISA)From outside of the office, selected individuals can call into the DS 616 sys-
tem on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using
the office lines, call stations within the system, access paging resources, or
set/reset their external forward database.  
						

							code. If you enter an incorrect code, the station returns error tone. This code
may or may not print on SMDR reports depending on SMDR programming.
7  Lift the handset and dial 58.
 Enter the DISA alarm passcode (see your service company).
 Replace the handset.
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature
on unless you intend to use it. If you do use this feature, it is good
practice to frequently change passcodes and periodically review your
telephone records for unauthorized use.
FORCED ACCOUNT CODESAccount codes are used to provide accountability for the calls that are made.
These account codes can be either forced or optional; if forced, they are
always verified from a system list of up to 200 entries.USING FORCED ACCOUNT CODES
 Lift the handset and press the ACCT CODEkey or dial 47.
 Enter the account code.
 Press the ACCT CODEbutton again, press Transfer(or hookflash on
a single line telephone (SLT)). If a correct code is entered, you will
hear DS 616 dial tone and you can make an outside call in the usual
manner. If an incorrect code is entered, the station returns error tone.
For information on entering and changing forced account codes, see the
system administrator programming section of this book.
AUTHORIZATION CODESAuthorization codes are used to validate a station user and give permission
to make a call. These four digit authorization codes can be either forced or
optional, but if used, are always verified from a system list of 30 entries. Each
authorization code has an associated class of service. When the code is en-
tered, the class of service is changed to the dialing class of the authorization
code. USING AUTHORIZATION CODESAfter going off-hook, the station user must dial ✱followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation
tone and then receive a dial tone and you can make an outside call in the
usual manner. The station then follows the dialing class for that authorization
6 
						

							CALLER ID SPECIAL FEATURES
INVESTIGATEInvestigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available
for an incoming call, you will know to whom this station user is
speaking. For outgoing calls, you can see the number that was
dialed. After investigating, you may barge-in on the conversation,
disconnect the call or hang up your phone to end the investiga-
tion.
 At your keyset, press the INVESTIGATEkey.
 Enter your station passcode. (Default passcodes cannot
be used.)
 Enter the station number to be investigated.
 You can now press BARGE to barge-in on the conversa-
tion.
OR
You can press NND to view more information about the
call.
OR
You can press DROP to disconnect the call.
NOTE: If the call is an outgoing call, the NND key will not appear.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications Amer-
ica is in no way responsible for the possible misuse of
this feature.
NOTE:This information is NOT repeated in this user guide.
TEAR HERE
8
CALLER ID 
SPECIAL FEATURES
ABANDON CALL LIST (100)A system-wide abandoned calls list stores CID information for the last 100
calls that rang but were not answered and were accompanied with valid CID
information. The abandoned calls list is accessed using the system admin-
istrator’s passcode. When reviewing this list, you are provided options to
CLEARthe entry or DIALthe number. You can use the NNDkey to toggle
between the CID name, CID number and the date and time the call came in. 
To view the list of abandoned incoming calls for which CID information has
been received:
 Dial 64 and dial the system administrator passcode.
 Scroll through the entries using the Volume keys.NUMBER TO NAME TRANSLATIONThe system provides a translation table of 200 entries for displaying names
on your LCD insted of CID. When the CID number is received, the table is
searched. When a match is found, the system displays the corresponding
name from the table. 
						

							10
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open sys-
tem programming using the passcode you have been assigned. You must
use a display keyset. Should it become necessary to change this passcode,
see your service company.
 While on-hook, press Transferand then dial200. 
Your display shows [ENABLE CUS. PROG. PASSCODE].
 Dial the four digit passcode.
The display shows [ENABLE CUS. PROG. - DISABLE].
 Dial 1to enable.
The display shows [ENABLE CUS. PROG - ENABLE].
 Press Transfer. The keyset returns to its idle condition.
 Press Transferand then dial the three digit program code you want to
access. Follow the instructions for that program. 
NOTE: You must begin programming within 30 seconds. Once you are in
programming, any delay of more than 30 seconds between key strokes will
cause the system to automatically close programming.
SYSTEM ADMINISTRATOR
PROGRAMMING 
						

							12
RESET STATION PASSCODES 
TO DEFAULTIndividual keyset users can set or change their own individual passcodes.
These passcodes are used to lock and unlock keysets, override toll restric-
tion and access the DISA feature. At times, it may be necessary for the sys-
tem administrator to reset a station’s passcode to default “1234.” This pro-
gram cannot be used to display passcodes, only to reset them.
PROGRAM KEYS
UP& DOWN- Select the extension number.
Hold- Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transferand then dial 101[201
]  PASSCODE
Display showsPASSCODE:✱✱✱✱
2. Dial the station number OR use the[205] PASSCODE
UPand DOWNkeys to scroll throughPASSCODE:✱✱✱✱
the keyset numbers and press the 
right soft key to move the cursor right
3. Press Holdto reset the passcode[205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to 
step 2 OR press Transferto store and exit 
programming OR press Speakerto 
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
11
SET DATE AND TIME DISPLAYShould it ever become necessary to correct the date and time displayed on
all of the keysets, do so as soon as you notice that they are incorrect. Auto-
matic Operating Mode will not work correctly and SMDR records will be of
no value when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0for Sunday and 6for Saturday.
MM (Month): Enter 01for January and 12for December.
DD (Day of the month): Enter a number in the range of 01–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of
00–24.
MM (Minutes): Enter a number in the range of 00–59.
Failure to enter the time using the 24 hour clock will cause the date to
change at 12:00 P.M. Open customer programming and follow the instruc-
tions below.
ACTION DISPLAY
1. Press Transfer and then dial 505OLD:1060198:1220
Display showsNEW:WMMDDYY:HHMM
2. Enter the new time and date using OLD:1060198:1220
the above formatNEW:2070798:1545
3. Verify the time and date and reenter OLD:2070798:1545
them if necessaryNEW:WMMDDYY:HHMM
4. Press the right soft key to return to step 2
OR Transferto store and exit 
programming OR press Speakerto store 
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes-
sage for three seconds. Reenter the correct date and time. If the information
you entered is incorrect, repeat the procedure. 
						

							Names are written using the keypad. Each press of a key will select a char-
acter. Pressing the dial pad key moves the cursor to the next position. For
example, if the directory name is “SAM SMITH,” press the number “7” three
times to get the letter “S.” Press the number “2” once to get the letter “A.”
Continue selecting characters from the table below to complete your mes-
sage. Press the “A” key to change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as
does the previous character, press the UPkey to move the cursor to the
right.
DS
24D KEYSETS
COUNT 1 2  3 4 5
DIAL 0  Q Z  .  ) 0 
DIAL 1  space  ?  ,  ! 1
DIAL 2  A  B  C  @ 2
DIAL 3  D  E  F  # 3
DIAL 4  G  H  I  $ 4
DIAL 5  J  K  L  % 5 
DIAL 6  M  N  O  ^ 6
DIAL 7  P  Q  R  S 7 
DIAL 8  T  U  V ✱
8
DIAL 9  W  X  Y  Z 9
DIAL ✱
: = [  ]✱
The #key can be used for the following special characters: #, space, &, !,
:, ?, ., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
14 13
PROGRAM STATION NAMESThis program is used to assign a character name or identification for each
extension. You may assign a name of 11 characters long.
PROGRAM KEYS 
UP& DOWN- Used to scroll and move cursor.
KEYPAD- Used to enter characters.
Hold- Press to clear entry.
Open customer programming and follow the instructions below.
ACTION DISPLAY
1. Press Transferand then dial 104[2
01] STN NAME
Display shows
2. Dial station number (e.g., 205)[205] STN NAME
OR press UPor DOWNto select the 
station and press the right soft key to 
move the cursor
3. Enter the station name using the [205] STN NAME
procedure described on the next pageSAM SMITH
and press the right soft key to return to
step 2
4. Press Transferto store and exit 
programming OR press Speakerto store 
and advance to the next program
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONE