Samsung Dcs 400si System Administration And Special Features Guide

							SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDEDCS 400si
DIGITAL COMMUNICATIONS SYSTEM
April 1999 
						

							TABLE OF CONTENTS
ABOUT THIS  BOOK
..........................................................  1
SPECIAL FEATURESSystem Ring Plans ...........................................................................  2
Manual Ring Plan Change .................................................................  2
Temporary Ring Plan Override ........................................................... 2
Calling The System Operator ............................................................  2
Operator Recalls ...............................................................................  3
Executive Barge-in ............................................................................  3
Walking Class of Service ................................................................... 4
In/Out of Group .................................................................................. 4
Direct Inward System Access (DISA) ..............................................  5
DISA Security ...................................................................................  5
Forced Account Codes .....................................................................  6
Authorization Codes ..........................................................................  6
Using the Tie Line ..............................................................................  7
Alarm Sensor Operation ..................................................................... 7CALLER ID AND ANI SPECIAL FEATURESAbandon Call List ..............................................................................  8
Caller ID/ANI on SMDR ....................................................................  8
Number to Name Translation .............................................................. 8
SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ....................................................................  9
Change Feature Passcode ................................................................ 9
Set Date and Time Display ..............................................................  10
Reset Station Passcodes to Default ...............................................  11
Program Station Names .............................................................12–13
Program Trunk  Names ..................................................................... 14
Program Station Group Names ........................................................ 15
Program System Speed Dial Numbers .....................................  16–17
Program System Speed Dial Names ............................................... 18
Program Personal Speed Dial Numbers for Other Stations .......19–20
Program Personal Speed Dial Names for Other Stations ..........21–22
Create Programmed Station Messages ..........................................  23
Set Alarm/Appointment Reminder with Message ......................  24–25
Managing Key Assignments ......................................................  26–27
Programming Account Codes .......................................................... 28
Station Timers .................................................................................. 29
Adding Names to the Translation Table .......................................30–31
Holiday ............................................................................................. 32
Customer Set Relocation ...........................................................33–34SYSTEM MAINTENANCE ALARMS
..................... 35 
						

							1
ABOUT THIS  BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator will
be and who will have access to these features. Station users can be trained on
only the items that apply to them. This procedure will help control costs and
telephone abuse.
Several of the features listed in this book are specific to the system operator or
attendant position. You can have more than one operator or set your system up
to be used without an operator.
The designated system administrator can access specific programs and modify
some functions to better manage the DCS 400si office telephone system. In-
structions are detailed and easy to follow. When assistance is needed, contact
your installation and service company. 
						

							SPECIAL FEATURES
SYSTEM RING PLANSYour system is designed to have a maximum of six different Ring Plans. Each
ring plan can be programmed to allow different lines to ring different ring plans to
ring different station and/or station groups. Examples of why different ring plans
are required can include normal day operation, night operation, using different
operators during different lunch shifts and Saturday or evening hours of opera-
tion.  While the system is in a ring plan, each station will be limited to its indi-
vidual Ring Plan class of service dialing restrictions. You can place the system
in one of any six of these ring plans at any time. Ring Plans are available on an
individual tenant basis and may be set automatically or manually. Automatic
Ring Plans have an individual start time and will remain in that mode until the
beginning of the next defined ring plan. If no automatic timer is set, you must
change ring plans manually.
Any of these ring plans can be switched from one plan to another at any time
by manually pressing a ring plan button. There are two ways to override the
automatic ring plans; one is a temporary override until the next programmed
start time, and the other is a permanent override until manually changed.MANUAL RING PLAN CHANGEPress the RTO button plus the ring plan passcode (four digits) and the ring
plan (1-6) you wish to set. The system will override all the automatic time
tables and will remain in the set ring plan until manually changed. To manually
change or cancel the ring plan time override and return ring plan operation to
the system clock: press the RTO plus the ring plan passcode (four digits) and
a “0” to cancel the ring plan time override and return to normal operation.TEMPORARY RING PLAN CHANGEPress the RP button plus the ring plan passcode (four digits) and the ring plan
(1-6) you wish to set. The system will remain in that ring plan until the next
automatic start time for the next ring plan goes into effect.
NOTE: This button may also be assigned an extender of one of the six ring
plans. Example: An RP button is given an extender of 3 (RP3) and the operation
of this button is a push on/push off type of operation with the system always
returning to ring plan 1 when the key is turned off. When the system is operating
in ring plan 3, the RP3 button will light steady red, and when off the light will also
turn off.
2
CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,
each tenant may have a different operator or operator group.) Calls to the sys-
tem or tenant operator are easily identified because the CALL key will have a
fast flashing red light. Station users will never receive a busy signal when they
dial 0 or the operator group number. The calls will continue ringing in queue until
answered.OPERATOR RECALLSTransferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE
key or CALL key.EXECUTIVE BARGE-INIf you want to break into another conversation, you must be allowed to barge-in
and the other station or trunk must not be secure.
 Dial the desired extension or trunk number and listen for the busy signal.
 Press the BARGE-IN button and begin speaking after the tone.
 Hang up when you are finished.
The system can be set for one of the three following barge-in options:
 No barge-in allowed
 Barge-in with intrusion tone
 Barge-in without intrusion tone (service observing)
When the second or third option is selected the barger will take priority over the
line. This means unless you (barger) hang up first, the station or line you barged
into will still be connected to you when the station you barged into hangs up.
When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled. The
party that originated the barge-in may join the conversation by pressing the
MUTE button on the keyset. Your service company must program these options
for you.
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							4
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICEYou can change a restricted station’s class of service to the same class as your
station, allowing you to make calls or use features that would otherwise be
restricted from that station.
 Lift the handset or press the SPK or the MONITOR key.
 Dial 59 and then your extension number.
 Dial your station passcode and receive internal dial tone.
 Dial an access code and then the telephone number—OR—use the de-
sired feature as usual.
 Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.IN/OUT OF GROUPAny station assigned to a station group can remove itself from that group and
then reenter the group at a later time. When out of the group, a station can
receive calls to its extension number but not to the group. There are 50 groups
and the access codes are 500–549 or 5000–5049 depending if your system is
set up for 3 or 4 digits number plan.
To create a backup or relief operator position, assign the main operator and one
or more backup individuals to the operator group. All but the main operator
should be out of the group. When it is necessary to use a backup operator, put
the desired backup station in the group and remove the main operator. When
incoming call traffic is heavy, you can have another station put itself in the
operator group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
 Lift the handset and dial the feature access code _________________.
 Dial the group number.
 Dial 0 to be out of the group or dial 1 to be in the group.
 Receive confirmation tone and hang up.
If the station has an IN/OUT key:
 Press the IN/OUT key. It will light red when the station is in the group.
 Press the IN/OUT key again. The light is off when the station is out of the
group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS (DISA)From outside of the office, selected individuals can call into the DCS 400si
system on special DISA line(s). A security code must be entered to gain ac-
cess. Once these individuals are in the system, they can make outside calls
using the office lines or call stations within the system. Individuals who will use
DISA must have their stations assigned for DISA access and must change
their station passcodes. The default passcode 1234 cannot be used.
 Call in on the DISA line from any phone with tone dialing.
 You will hear DCS dial tone. Dial your security code (your extension num-
ber plus your station passcode).
 If you are allowed access, you will receive DCS dial tone.
 Dial any line access code, receive outside dial tone and then dial a tele-
phone number OR dial any extension number to call a station in the
system.
 To make another call, press ✱, receive dial tone and dial another number.
 Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervi-
sion from the central office. Insist that this service is verified by your installa-
tion/service company.DISA SECURITYA common practice among hackers is to repeatedly dial a known DISA access
number (usually with a computer) and try a different passcode each time. The
hacker hopes to eventually chance upon the correct passcode and thus gain
access to your system. The DCS 400si security feature counts the number of
sequential incorrect passcode attempts. If a cer tain number is reached, DISA is
disabled and the system sends an alarm to designated display stations. The
number of passcode attempts and the disable duration are both programmable.
In addition, the DCS system will print an SMDR record (a customer-provided
printer and a SIM are required) each time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ringing;
however, the DISA alarm display will remain until the alarm is cleared. To clear
the DISA alarm, follow the following procedure:
 Lift the handset and dial 58.
 Enter the DISA alarm passcode (see your service company).
 Replace the handset.
5 
						

							WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature on
unless you intend to use it. If you do use this feature, it is good practice
to frequently change passcodes and periodically review your telephone
records for unauthorized use.
FORCED ACCOUNT CODESAccount codes are used to provide accountability for the incoming and outgoing
calls. If you do not have SMDR running, you cannot use this information. These
account codes can be either forced or optional, but if forced, are always verified
from a system list of up to 500 entries.USING FORCED ACCOUNT CODES
 Lift the handset and press the ACCT CODE key or dial 47.
 Enter the account code.
 Press the account code button again, press TRSF or hookflash (on an
SLT). If a correct code is entered, you will hear a dial tone and you can
make an outside call in the usual manner. If an incorrect code is entered,
the station returns error tone.
This code will always print on SMDR reports. For information on entering and
changing forced account codes, see the system administrator programming
section of this book.
AUTHORIZATION CODESAuthorization codes are used to validate a station user and give permission to
make a call. These four digit authorization codes can be either forced or op-
tional, but if used, are always verified from a system list of 250 entries. Each
authorization code has an associated class of service. When the code is en-
tered, the class of service is changed to that of the authorization code.USING AUTHORIZATION CODESAfter going off-hook, the station user must dial ✱ followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation tone
and then receive DCS dial tone and you can make an outside call in the usual
manner. The station then follows the dialing class for that authorization code. If
you enter an incorrect code, the station returns error tone. This code may or
may not print on SMDR reports depending on SMDR programming.
6
USING THE TIE  LINEOUTGOINGYour office can be connected to another system with a tie line. Use this line to
make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be put
on hold, transferred and conferenced in the same manner as are other outside
calls.
 Lift the handset or press the SPK or MONITOR key.
 Dial the tie line access code or press the tie line key.
 When you receive dial tone from the other system, you can dial exten-
sion numbers or access outside lines. You must know the extension num-
bers and the line access codes for the other system.
 Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7 button phone.
NOTE: Outgoing calls are controlled by the station’s dialing class.INCOMINGStation users in the other system can access the tie line and make intercom
calls to stations in your system. Answer tie line calls ringing at your station as
you would any other outside call. They can be put on hold, transferred and
conferenced in the same manner as are other outside calls.IN AND OUT ON TIE LINEUsers accessing the tie line from the other system can get a line in your system
and make outgoing calls. These calls can be controlled by assigning a dialing
class to the tie line. For further information, see your service company.ALARM SENSOR OPERATIONYour system may be equipped with an alarm sensor. When this sensor is acti-
vated, the designated display stations will ring and display a related message.The
alarm will ring for a programmable time before cancelling the ringing; however,
the alarm display will remain until the alarm is cleared. This message is pro-
grammable. To clear the alarm:
 Lift the handset and dial 57.
 Enter the alarm clear passcode (obtain from your service company).
 Replace the handset.
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							8
CALLER ID AND ANISPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hardware.
Please ask your installation and service company for details.ABANDON CALL LIST (100)The system has a system-wide abandoned calls list that stores CID information
for the last 100 calls that rang but were not answered and were accompanied
with valid CID information. Calls with CID information consisting of OUT OF
AREA, PAYPHONE or PRIVATE will not be stored in the list. The abandoned
calls list is accessed using the system administrator’s passcode. When review-
ing this list, you are provided options to CLEAR the entry or DIAL the number.
You can use the NND key to toggle between the CID name, CID number and the
date and time the call came in. The system must be using LCR to dial numbers
from the abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
 Dial 64 and dial the system administrator passcode.
 Scroll through the entries using the VOL keys.CALLER ID/ANI ON SMDRThe Station Message Detail Records (SMDR) report can be set to include the
CID name and number or ANI (Automatic Number Identification) number for
incoming calls. This format expands the printout to 113 characters. You must
use a wide carriage printer or an 80 column printer set to the condensed print
option. NOTE: ANI service does not provide name. Use CID/ANI translations to
provide ANI name.NUMBER TO  NAME TRANSLATION
(1500)The system provides a translation table of 1500 entries for use in areas that do
not provide name and number (sometimes called “deluxe”) Caller ID or when
ANI is received. When the CID or ANI number is received, the table is searched.
When a match is found, the system will display the corresponding name from
the table. This will allow users in areas that do not support “deluxe” Caller ID or
have only ANI service to provide names for regular callers.
CALLER ID SPECIAL FEATURES
INVESTIGATEInvestigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available for
an incoming call, you will know to whom this station user is speak-
ing. For outgoing calls, you can see the number that was dialed.
After investigating, you may barge-in on the conversation, discon-
nect the call or hang up your phone to end the investigation.
 At 
your 
keyset, press the INVESTIGATE key.
 Enter your station passcode. (Default passcodes cannot be
used.)
 Enter the station number to be investigated.
 You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware.
Please ask your installation and service company for details.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America
is in no way responsible for the possible misuse of this
feature.
NOTE: This information is NOT repeated in this user guide.
TEAR HERE 
						

							9
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system
programming using the passcode you have been assigned. You must use an
LCD 12B or LCD 24B keyset. Should it become necessary to change this
passcode, see your service company.
 While on-hook, press TRSF and then dial 200. Your  display  shows  [EN-
ABLE CUS. PROG. PASSCODE].
 Dial the four digit passcode. The display shows [ENABLE CUS. PROG. -
DISABLE].
 Dial 1 to enable. The display shows [ENABLE CUS. PROG - ENABLE].
 Press TRSF. The keyset returns to its idle condition.
 Press TRSF and then dial the three digit program code you want to ac-
cess. Follow the instructions for that program.
NOTE: You must begin programming within 30 seconds. Once you are in pro-
gramming, any delay of more than 30 seconds between key strokes will cause
the system to automatically close programming.CHANGING FEATURE PASSCODEYou can change individual feature passcodes. This program is used to change
the passcodes for several features. These features are the following: RING PLAN
SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each
passcode is four digits long. Each digit can be 0 to 9.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode to default settings.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 202 CHANGE PASSCODE
Display shows
RING PLAN: 0000
2. Use the UP and DOWN keys to scrollCHANGE PASSCODE
through the different options and pressDISA ALARM:5678
the right soft keys. 
						

							10 3. Press HOLD to reset the passcodeCHANGE PASSCODE
RING PLAN: 
0000
4. Press TRSF to store and exit programming
OR press SPK to store and advance to the
next program
SET DATE AND TIME DISPLAYShould it ever become necessary to correct the date and time displayed on all
of the keysets, do so as soon as you notice that they are incorrect. Automatic
Operating Mode will not work correctly and SMDR records will be of no value
when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0 for Sunday and 6 for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01
–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of 00
–24.
MM (Minutes): Enter a number in the range of 00
–59.
Failure to enter the time using the 24 hour clock will cause the date to change at
12:00 
P.M. 
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 505 OLD:6010184:0047
Display showsNEW:WMMDDYY:HHMM
2. Enter the new time and date usingOLD:6010184:0047
the above formatNEW:3020994:1445
3. Verify the time and date and reenterOLD:3020994:1445
them if necessaryNEW:WMMDDYY:HHMM
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] mes-
sage for three seconds. Reenter the correct date and time. If the information you
entered is incorrect, repeat the procedure.
RESET STATION PASSCODES TO
DEFAULTIndividual keyset users can set or change their own individual passcodes. These
passcodes are used to lock and unlock keysets, override toll restriction and
access the DISA feature. At times, it may be necessary for the system admin-
istrator to reset a station’s passcode to default “1234.” This program cannot be
used to display passcodes, only to reset them.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 101 [20
1]  PASSCODE
Display showsPASSCODE:✱✱✱✱
2. Dial the station number OR use the[205] PASSCODE
UP and DOWN keys to scroll throughPASSCODE:✱✱✱✱
the keyset numbers and press the
right soft key to move the cursor right
3. Press HOLD to reset the passcode[205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
11 
						

							12PROGRAM STATION NAMESThis program is used to assign a character name or identification for each ex-
tension. You may assign a name of 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTIONDISPLAY
1. Press TRSF and then dial 104 [
201] STN NAME
Display shows
2. Dial station number (e.g., 205)[205] STN NAME
OR press UP or DOWN to select the
station and press the right soft key to
move the cursor
3. Enter the station name using the[205] STN NAME
procedure described on the next pageSAM SMITH
and press the right soft key to return to
step 2
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONENames are written using the keypad. Each press of a key will select a character.
Pressing the dial pad key moves the cursor to the next position. For example, if
the directory name is “SAM SMITH,” press the number “7” three times to get the
letter “S.” Press the number “2” once to get the letter “A.” Continue selecting
characters from the table below to complete your message. Press the “A” key to
change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as does
the previous character, press the UP key to move the cursor to the right.
COUNT 1 2 3 4 5
DIAL 0 Q Z . ) 0
DIAL 1space ? , ! 1
DIAL 2 A B C @ 2
DIAL 3 D E F # 3
DIAL 4 G H I $ 4
DIAL 5 J K L % 5
DIAL 6 M N O ^ 6
DIAL 7 P R S & 7
DIAL 8 T U V
✱ ✱✱ ✱
✱8
DIAL 9 W X Y ( 9
DIAL 
✱ ✱✱ ✱
✱ := [ ]
✱ ✱✱ ✱
✱
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
13