Samsung CLX 3160N User Manual

							
14.8   
Replace/Install 
Waste Toner Tank The life span of the 
waste toner tank has 
expired and the 
printer will stop 
printing until a new 
waste toner tank is 
placed into the 
printer.
See page 13.9
Retry Redial?
The machine is 
waiting for a 
specified time 
interval to redial a 
previously busy 
station.
You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel 
the redial operation.
Scanner locked The scanner module 
is locked Unlock the scanner 
and press 
Stop/
Clear .
SCF 
Cover Open The jam cover in the 
optional tray 2 is 
open. Close the jam cover 
in the optional tray 2.
Send Error
(AUTH) There is a problem 
in SMTP 
authentication.
Configure the 
authentication setting.
Send Error
(DNS) There is a problem 
in DNS.
Configure the DNS 
setting.
Send Error
(POP3) There is a problem 
in POP3.
Configure the POP3 
setting.
Send Error
(SMTP) There is a problem 
in SMTP.
Change to the 
available server.
Send Error
(Wrong Config) There is a problem 
on the network 
interface card. Configure your 
network interface 
card correctly.
Transfer Belt 
Error A problem has 
occurred in the 
transfer belt in the 
machine. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Tra y 1
Paper Empty There is no paper in 
the tray 1.
Load paper in the tray 
1. See page 5.6.
Tra y 2
Paper Empty There is no paper in 
the optional tray 2.
Load paper in the 
optional tray 2.
MessageMeaningSuggested solutionsSolving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing. Clear the paper jam. See page 14.2.
Paper sticks 
together. • Ensure that there is not too much paper in the 
tray. The tray can hold up to 150 sheets of 
paper, depending on the thickness of your 
paper.
• Make sure that you are using the correct type  of paper. See page 5.4.
• Remove paper from the tray and flex or fan the 
paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets 
of paper do not 
feed. • Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. See page 14.2.
Paper does not 
feed into the 
machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 5.2.
• If an original does not feed into the machine,  the ADF rubber pad may require to be 
replaced. See page 13.10.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the mamual tray.
• An incorrect type of paper is being used. Use 
only paper that meets the specifications 
required by the machine. See page 5.2.
• There may be debris inside the machine. Open 
the front cover and remove the debris.
• If an original does not feed into the machine,  the ADF rubber pad may require to be 
replaced. See page 13.10.
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14.9   
Printing problems
Transparencies 
stick together in 
the paper exit. Use only transparencies specifically designed for 
laser printers. Remove each transparency as it 
exits from the machine.
Envelopes skew 
or fail to feed 
correctly. Ensure that the paper guides are against both 
sides of the envelopes.
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select 
Samsung CLX-3160 
Series  as your default 
printer in your Windows.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 14.2.
• No paper is loaded. Load paper. See 5.6.
• The toner cartridge is not installed. Install the toner  cartridge.
If a system error occurs, contact your service 
representative.
The connection cable 
between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable 
and reconnect it.
The connection cable 
between the 
computer and the 
machine is defective. If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
ConditionSuggested solutions
The 
machine 
does not 
print.
(continued)
The printer driver 
may be incorrectly 
installed.
Repair the printer software. 
See the 
Software Section.
The machine is 
malfunctioning. Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.
The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job. Get more hard disk space 
and print the document 
again.
The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect. For many software 
applications, the paper 
source selection is found 
under the 
Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
is extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
If you are using 
Windows 9x/Me, the 
Spool Setting may be 
set incorrectly.  From the 
Start menu, 
choose  Settings  and then 
Printers . Right-click the 
Samsung CLX-3160 Series  
machine icon, choose 
Properties , click the Details 
tab, and then choose the 
Spool Settings  button. 
Select the desired spool 
setting.
Half the 
page is 
blank. The page orientation 
setting may be 
incorrect.
Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
ConditionPossible causeSuggested solutions
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14.10   
The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another 
computer and try a print job 
that you know works. Finally, 
try a new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.
Pages print, 
but are 
blank. The toner cartridge is 
defective or out of 
toner.
Redistribute the toner, if 
necessary. See page 13.4.
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
The 
illustrations 
print 
incorrectly 
in Adobe 
Illustrator. The setting in the 
software application 
is wrong.
Select 
Download  as Bit 
Image  in the  Tr u e Ty p e  
Options  window of the 
graphic properties and print 
the document again.
ConditionPossible causeSuggested solutionsPrinting quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded 
print
If a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. 
See page 13.4. If this does not improve the 
print quality, install a new toner cartridge.
• The paper may not meet paper  specifications; for example, the paper is too 
moist or too rough. See page 5.2.
• If the entire page is light, the print resolution  setting is too low. Adjust the print resolution. 
See the help screen of the printer driver.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 13.2.
Toner specks• The paper may not meet specifications; for example, the paper is too moist or too 
rough. See page 5.2.
• The transfer roller may be dirty. Clean the  inside of your machine. See page 13.2.
• The paper path may need cleaning. See 
page 13.2.
Dropouts
If faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. See page 5.2.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go  to printer properties, click  Paper tab, and 
set type to  Thick. Refer to the  Software 
Section  for details.
• If these steps do not correct the problem,  contact a service representative.
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14.11   
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has 
probably been scratched. Remove the toner 
cartridge and install a new one. See page 
13.5.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 13.2.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See page 5.2.
• Check the machine’s environment: very dry  (low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install a  new one. See page 13.5.
Toner smear• Clean the inside of the machine. See page 13.2.
• Check the paper type and quality. See page  5.2.
• Remove the toner cartridge and install a  new one. See page 13.5.
Vertical repetitive 
defects
If marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 13.4. After the printout, 
if you still have the same problems, remove 
the toner cartridge and install a new one. 
See page 13.5.
• Parts of the machine may have toner on 
them. If the defects occur on the back of the 
page, the problem will likely correct itself 
after a few more pages.
• The fusing assembly may be damaged.  Contact a service representative.
ConditionSuggested solutions
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Background 
scatter
Background scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing  with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an 
envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire  surface area of a printed page, adjust the 
print resolution through your software 
application or the printer properties.
Misformed 
characters• If characters are improperly formed and 
producing hollow images, the paper stock 
may be too slick. Try a different paper. See 
page 5.2.
• If characters are improperly formed and  producing a wavy effect, the scanner unit 
may need service. For service, contact a 
service representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 
5.2.
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
ConditionSuggested solutions
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14.12   
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 
5.2.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Back of printouts 
are dirty
Check for leaking toner. Clean the inside of 
the machine. See page 13.2.
Solid Color or 
Black pages• The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. See page 13.5.
• The machine may require repair. Contact a 
service representative.
Loose toner• Clean the inside of the machine. See page 13.2.
• Check the paper type and quality. See page  5.2.
• Remove the toner cartridge and install a 
new one. See page 13.5.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character Voids
Character voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. See page 5.2.
ConditionSuggested solutions
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Copying problems
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed  improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective.  Remove the toner cartridge and install a 
new one. See page 13.5.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go 
to printer properties, click  Paper tab, and 
set type to  Thin. Refer to the  Software 
Section  for details.
An unknown image 
repetitively 
appears on a next 
few sheets or loose 
toner, light print, or 
contamination 
occurs. Your printer is probably being used at an 
altitude of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through 
Printer Settings 
Utility  or Printer  tab in printer driver’s 
properties. Refer to the  Software Section for 
details.
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, press 
Darkness  to lighten the background of your 
copies.
• If no defects are on the original, clean the  scan unit. See page 13.4.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the ADF.
• Check that the copy paper is loaded  correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the ADF.
ConditionSuggested solutions
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14.13   
Scanning problems
Image rubs off the 
copy easily. • Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper  in the machine for extended periods of 
time.
Frequent copy 
paper jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper  weight. 75 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off  frequently. 
• The scanner lid may be left open while 
copies are being made.
ConditionSuggested solutions
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory 
to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Make sure that the USB cable is not 
defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured 
correctly. Check scan setting in the 
SmarThru Configuration or the application 
you want to use to make certain that the 
scanner job is being sent to the correct port.
ConditionSuggested solutions
The unit scans 
very slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode  because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears 
on your computer 
screen:
• “Device cant be  set to the H/W 
mode you want.”
• “Port is being  used by another 
program.”
•“Port is  Disabled.
• “Scanner is busy 
receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly 
connected or the power may be off.
• The scanner driver is not installed or the  operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly 
connected or the power may be off.
ConditionSuggested solutions
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14.14   
Network Scan problems
Fax problems 
(CLX-3160FN  only)
ConditionSuggested solutions
I cannot find a 
scanned image 
file.  You can check the scanned file’s destination in 
the 
Advanced  page in the  Network Scan  
program’s Properties screen. 
I cannot find the 
scanned image 
file after 
scanning. • Check if the scanned file’s application is on 
your computer.
•Check  Open immediately with the default 
application  in the Advanced  page in the 
Network Scan  program’s Properties screen to 
open the scanned image immediately after 
scanning. 
I forgot my ID 
and PIN. Check your ID and PIN in the 
Server page in the 
Network Scan program’s Properties screen. 
I cannot view 
the Help file.  To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 
I cannot use the 
Samsung 
Network Scan 
Manager . Check your operating system. Supporting 
operating systems are Windows 98/Me/2000/XP.
ConditionSuggested solutions
The machine is not 
working, there is no 
display and the 
buttons are not 
working. • Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone 
sounds. • Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is  working by plugging in another phone.
The numbers 
stored in memory 
do not dial 
correctly. Make sure that the numbers are stored in 
memory correctly. Print a 
Phone Book list, 
referring to page 10.5.
The original does 
not feed into the 
machine. • Make sure that the paper is not wrinkled and 
you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be 
replaced. See page 13.10.
Faxes are not 
received 
automatically. • The receiving mode should be set to 
Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error 
message. If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
ADF or on the scanner glass. 
• Sending  should show up on the display. 
• Check the fax machine you are sending to,  to see if it can receive your fax.
The incoming fax 
has blank spaces 
or is of poor-
quality. • The fax machine sending you the fax may 
be faulty. 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace  the toner cartridge, referring to page 13.5. 
Some of the words 
on an incoming fax 
are stretched. The fax machine sending you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
send. Check your scan unit for marks and clean it. 
See page 13.4.
The machine dials 
a number, but a 
connection with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and 
ask her/him to sort out the problem.
Faxes do not store 
in memory.  There may not be enough memory space to 
store the fax. If the display shows the 
Memory 
Full  message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
Blank areas 
appear at the 
bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings, see page 5.2.
ConditionSuggested solutions
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14.15   
Common Windows problems
ConditionSuggested solutions
“File in Use” 
message appears 
during installation. Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears. • Ensure that the cables are connected 
correctly, the machine is on.
• If bi-directional communication is not turned 
on in the driver, it will also cause this 
message.
“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout 
error occurred.” 
messages appear. These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
The printer does 
not print PDF file 
correctly. Some 
parts of graphics, 
text, or illustrations 
are missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve 
this problem. Turn on 
Print As Image from the 
Acrobat printing options.
N
OTE: It will take longer to print when you print 
a PDF file as an image.
Note
• Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that  came with your PC for further information on Windows error 
messages.
Common Linux problems
ConditionSuggested solutions
The machine does not 
print. • Check if the printer driver is installed in 
your system. Open Unified Driver 
configurator and switch to the Printers 
tab in Printers configuration window to 
look at the list of available printers. 
Make sure that your machine is 
displayed on the list. If not, please, 
invoke Add new printer wizard to set up 
your device.
• Check if the printer is started. Open 
Printers configuration and select your 
machine on the printers list. Look at the 
description in the Selected printer pane. 
If its status contains “(stopped)” string, 
please, press the  Start button. After that 
normal operation of the printer should 
be restored. The “stopped” status might 
be activated when some problems in 
printing occurred. For instance, this 
could be an attempt to print document 
when port is claimed by a scanning 
application.
• Check if the port is not busy. Since  functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” application to the same port 
is possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port 
assigned to your printer. In the Selected 
port pane you can see if the port is 
occupied by some other application. If 
this is the case, you should wait for 
completion of the current job or should 
press Release port button, if you are 
sure that the present owner is not 
functioning properly.
• Check if your application has special  print option such as “-oraw”. If “-oraw” is 
specified in the command line 
parameter then remove it to print 
properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit 
command line parameter in the 
command item.
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14.16   
The machine does not 
print. The CUPS (Common Unix Printing 
System) version distributed with SuSE 
Linux 9.2 (cups-1.1.21) has a problem 
with ipp (Internet Printing Protocol) 
printing.
Use the socket printing instead of ipp or 
install later version of CUPS (cups-1.1.22 
or higher).
Some color images 
come out all black. This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.05) when the 
base color space of the document is 
indexed color space and it is converted 
through CIE color space. Because 
Postscript uses CIE color space for Color 
Matching System, you should upgrade 
Ghostscript on your system to at least 
GNU Ghostscript version 7.06 or later. You 
can find recent Ghostscript versions at 
www.ghostscript.com.
Some color images 
come out in 
unexpected color. This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.xx) when the 
base color space of the document is 
indexed RGB color space and it is 
converted through CIE color space. 
Because Postscript uses CIE color space 
for Color Matching System, you should 
upgrade Ghostscript on your system to at 
least GNU Ghostscript version 8.xx or 
later. You can find recent Ghostscript 
versions at www.ghostscript.com.
The machine does not 
print whole pages and 
its output is half page 
printed. It is a known problem that occurs when a 
color printer is used on version 8.51 or 
earlier of Ghostscript, 64-bit Linux OS, 
and reported to bugs.ghostscript.com as 
Ghostscript Bug 688252.
The problem is solved in AFPL 
Ghostscript v. 8.52 or above. Download 
the latest version of AFPL Ghostscript 
from http://sourceforge.net/projects/
ghostscript/ and install it to solve this 
problem.
ConditionSuggested solutions
The machine does not 
appear on the 
scanners list.• Check if your machine is attached to 
your computer. Make sure that it is 
connected properly via the USB port 
and is turned on.
• Check if the scanner driver for your 
machine is installed in your system. 
Open Unified Driver configurator, switch 
to Scanners configuration, then press 
Drivers . Make sure that driver with a 
name corresponding to your machines 
name is listed in the window. Check if 
the port is not busy. Since functional 
components of MFP (printer and 
scanner) share the same I/O interface 
(port), the situation of simultaneous 
access of different “consumer” 
application to the same port is possible. 
To avoid possible conflicts, only one of 
them at a time is allowed to gain control 
over the device. The other “consumer” 
will encounter “device busy” response. 
This can usually happen while starting 
scan procedure, and appropriate 
message box appears.
• To identify the source of the problem,  you should open ports configuration and 
select the port assigned to your 
scanner. ports symbol /dev/mfp0 
corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/
mfp1 relates to LP:1 and so on. USB 
ports start at /dev/mfp4, so scanner on 
USB:0 relates to /dev/mfp4 respectively 
and so forth sequentially. In the 
Selected port pane you can see if the 
port is occupied by some other 
application. If this is the case, you 
should wait for completion of the current 
job or should press Release port button, 
if you are sure that the present ports 
owner is not functioning properly.
ConditionSuggested solutions
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14.17   
The machine does not 
scan. • Check if a document is loaded into the 
machine.
• Check if your machine is connected to  the computer. Make sure if it is 
connected properly if I/O error is 
reported while scanning.
• Check if the port is not busy. Since  functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” application to the same port 
is possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. This can usually happen 
while starting scan procedure, and 
appropriate message box will be 
displayed.
To identify the source of the problem, 
you should open ports configuration and 
select the port assigned to your 
scanner. port’s symbol /dev/mfp0 
corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/
mfp1 relates to LP:1 and so on. USB 
ports start at /dev/mfp4, so scanner on 
USB:0 relates to /dev/mfp4 respectively 
and so forth sequentially. In the 
Selected port pane you can see if the 
port is occupied by some other 
application. If this is the case, you 
should wait for completion of the current 
job or should press Release port button, 
if you are sure that the present port’s 
owner is not functioning properly.
I cannot scan via Gimp 
Front-end. • Check if Gimp Front-end has 
“Xsane: Device dialog.” on the “Acquire” 
menu. If not, you should install Xsane 
plug-in for Gimp on the your computer. 
You can find Xsane plug-in package for 
Gimp on Linux distribution CD or Gimp 
home page. For the detail information, 
refer to the Help for Linux distribution 
CD or Gimp Front-end application. 
If you wish to use other kind of scan 
application, refer to the Help for 
application.
ConditionSuggested solutions
Common Macintosh problems
I encounter error 
“Cannot open port 
device file” when 
printing a document. Please avoid changing print job 
parameters (via LPR GUI, for example) 
while a print job is in progress. Known 
versions of CUPS server break the print 
job whenever print options are changed 
and then try to restart the job from the 
beginning. Since Unified Linux Driver 
locks port while printing, the abrupt 
termination of the driver keeps the port 
locked and therefore unavailable for 
subsequent print jobs. If this situation 
occurred, please, try to release the port. 
The printer does not 
print PDF file correctly. 
Some parts of 
graphics, text, or 
illustrations are 
missing. Incompatibility between the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on 
Print As 
Image  from the Acrobat printing options.
N
OTE: It will take longer to print when you 
print a PDF file as an image.
ConditionSuggested solutions
The printer does not print 
PDF file correctly. Some 
parts of graphics, text, or 
illustrations are missing. Incompatibility between the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on 
Print As 
Image  from the Acrobat printing options.
N
OTE: It will take longer to print when 
you print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared from 
the spooler in Mac OS 
10.3.2. Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally 
during the Cover page 
printing. This problem is caused because Mac 
OS can not create the font during the 
Cover page printing. English alphabet 
and numbers are displayed normally at 
the Cover page.
ConditionSuggested solutions
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