Samsung CLX 3160N User Manual

							
13.9   
Replacing the Waste Toner Container
The life of the waste toner container unit is approximately 1,250 pages 
for full color 5% image printing or 5,000 pages for black printing. When 
the life span of the waste toner container has expired,  Replace/Install 
Waste Toner Tank  appears on the display of the control panel, 
indicating the waste toner container needs to be replaced. Otherwise 
your printer stops printing.
To replace the waste toner container:
1 Turn the machine off, then wait a few minutes for the machine to 
cool.
2 Open the front cover. 
3 Pull the waste toner container out of the machine using its handle.
4 Remove the container’s cap from the ontainer as shown below, and 
use it to close the waste toner container opening.
5 Take a new waste toner container out of its package.
Note
• Make sure that you lay the waste toner container on a flat 
surface so that the toner does not spill.
Caution
• Do not tilt or turn over the container.
6 Insert the new container into position and then push it to make sure 
that it is firmly seated in place.
7 Close the front cover firmly. 
8 Turn the machine on.
Caution
• If the front cover is not completely closed, the machine will not 
operate.
Note
• After rebooting, your machine will automatically reset the counter for the waste toner container.
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13.10   
Maintenance Parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your printer in top working condition the following items 
will need to be replaced at the specified number of pages or when the 
life span of each item has expired.
Samsung  highly recommends that an authorized service provider, 
dealer or the retailer where you bought printer performs this 
maintenance activity.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has printed or scanned. Replace the 
corresponding parts, if necessary.
The following information are available for checking the replaceable 
elements of your machine:
• Supplies Info : prints the supply information page.
• To t a l : displays the total number of pages printed.
• ADF Scan : displays the number of pages scanned using the ADF.
• Platen Scan : displays the number of pages scanned using the 
scanner glass.
• Imaging Uint , Transfer Belt , Fuser , TransferRoller , Tray1 Roller , 
Tray2 Roller : displays the number of pages printed each item.
To check the replaceables:
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press 
OK .
3 Press the  Scroll buttons until  Supplies Life  appears and press 
OK .
4 Press the  Scroll buttons until the item you want appears and press 
OK .
5 If you selected to print a supply information page, press  OK to 
confirm.
6 Press  Stop/Clear  to return to Standby mode.
ItemsYield (Average)
ADF rubber pad Approx. 20,000 pages
Transfer belt Approx. 60,000 images
Transfer roller Approx. 100,000 pages
Fuser unit  Approx. 100,000 black pages or 
50,000 color pages
Tray rubber pad  Approx. 250,000 pages
Pickup roller  Approx. 50,000 pages
Replacing the ADF rubber pad
You will need to replace the ADF rubber pad when there seems to be a 
consistent problem with paper pickup or when its specified yield is 
reached.
1 Open the ADF cover.
2 Rotate the bushing on the right end of the ADF roller toward the 
ADF and remove the roller from the slot.
3 Remove the ADF rubber pad from the ADF, as shown.
4 Insert a new ADF rubber pad into place.
1bushing
2ADF roller
1
2
1ADF rubber pad
1
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13.11   
5 Align the left end of the ADF roller with the slot and push the right 
end of the roller into the right slot. Rotate the bushing on the right 
end of the roller toward the document input tray.
6 Close the ADF cover.
Managing your machine from the website
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via 
Samsung’s  SyncThru™ Web Service , an embedded web server. Use 
SyncThru™ Web Service  to:
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access  SyncThru™ Web Service :
1 Start a web browser, such as Internet Explorer, from Windows.
2 Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the 
address field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
Checking the machine’s serial number
When you call for service or register as a user on the Samsung website, 
the machine’s serial number may be required.
You can check the serial number by taking the following steps:
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  Scroll buttons until  Maintenance  appears and press 
OK .
3 Press the  Scroll buttons until  Serial Number  appears and press 
OK .
4 Check your machine’s serial number.
5 Press  Stop/Clear  to return to Standby mode.
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14.1   
14 Troubleshooting
This chapter gives helpful information for what to do if you encounter an 
error.
This chapter includes:
• Clearing document jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
Clearing document jams
When an original jams while passing through the ADF,  Document Jam 
appears on the display.
1 Remove any remaining pages from the ADF.
2 Open the ADF cover.
3 Pull the jammed paper gently out of the ADF.
1ADF cover
1
4Close the ADF cover. Then load the removed pages, if any, back 
into the ADF.
Exit misfeed
1Open the scanner lid.
2 Turn the release knob to the direction as shown to remove the 
misfed paper from the document output tray.
3 Close the scanner lid. Then load the removed pages back into the 
ADF.
Note
• To prevent document jams, use the scanner glass for thick, 
thin, or mixed paper-type originals.
1release knob
2scanner lid
1
2
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14.2   
Roller misfeed
1 Open the scanner lid.
2 Seize the misfed paper, and remove the paper from the feed area 
by carefully pulling it to the right using both hands.
3 Close the scanner lid. Then load the removed pages back into the 
ADF.
Clearing paper jams
When a paper jam occurs,  Paper Jam appears on the display. Refer to 
the table below to locate and clear the paper jam.
MessageLocation of jamGo to
Paper Jam 0
Open/Close Door In the paper feed area (tray 1, 
optional tray 2) the next 
colume, 
14.3
Paper Jam 1  
Open/Close Door In the paper exit area 14.4
Paper Jam 2
Check Inside  In the fuser area or around the 
toner cartridge 
14.4
Manual Feeder
Paper Jam 0 In the paper feed area 14.4
Caution
• To avoid tearing the paper, pull out the jammed paper gently 
and slowly. Follow the instructions in the following sections to 
clear the jam. 
In the tray 1
1 Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
If the paper does not exit, go to the next step.
2 Pull the tray 1 out of the machine. 
3 Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the paper exit area. See page 14.4. 
4 Insert the tray 1 into the machine until it snaps into place. Printing 
automatically resumes.
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14.3   
In the optional tray 2
1 Pull the optional tray 2 out of the machine.
2 Remove the jammed paper from the machine.
3 Insert the tray 1 into the machine until it snaps into place. Printing 
automatically resumes.
If the paper does not move when you pull, or if you do not see the 
paper in this area, go to the next step.
4Open the jam cover in the optional tray 2.
5 Pull the jammed paper out in the direction shown.
6 Close the jam cover. Printing automatically resumes.
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14.4   
In the mamual feeder
1 Pull the tray 1 out.
2 Push the manual feeder tab down.
3 Pull the Jammed paper out of the manual feeder.
4 Insert the tray 1 into the machine until it snaps into place. Printing 
automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
2 Gently pull the paper out of the output tray. 
If you do not see the jammed paper or if there is any resistance 
when you pull, stop and go to the next step.
3 Open the rear cover.
4 If you see the jammed paper, pull it straight up. Skip to step 8.
If you still do not see the paper, go to the next step.
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14.5   
5 Open the fuser door. 
6 Locate the jammed paper and pull it out.
7 Close the fuser door.
8 Close the rear cover. Printing automatically resumes.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 14.2. 
• Follow the procedures on page 5.6. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is under the  brackets of the tray 1.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. See page 
5.2.
• Ensure that the recommended print side of print media is facing up in  the mamual tray and tray 1.
1fuser door
1
Understanding display messages
Messages appear on the control panel display to indicate the machine’s 
status or errors. Refer to the tables below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.
Messages in the colored cells are available only with CLX-3160FN. 
Note
• When you call for service, it is very convenient to tell the 
service representative the display message.
MessageMeaningSuggested solutions
[Color] 
Toner Empty The color toner 
cartridge has run 
out. The machine 
stops printing. Replace the color 
toner cartridge with a 
new one. See page 
13.5
[Color] 
Toner Low The corresponding 
color toner cartridge 
is almost empty. Take out the toner 
cartridge and 
thoroughly shake it. 
By doing this, you can 
temporarily 
reestablish printing 
operations.
[Color] Toner 
Supply Error The machine 
received several 
papers with many 
images, and it can 
not supply the toner 
properly. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
[COMM. Error]
The machine has a 
communication 
problem.Ask the sender to try 
again.
[Incompatible]
The machine has 
received a fax from 
which is registered 
as a junk fax.The received fax data 
will be deleted.
Reconfirm junk fax 
setup. See page 10.2
[Line Error]
Your machine 
cannot connect with 
the receiving fax 
machine or has lost 
contact because of a 
problem with the 
phone line.Try again. If the 
problem persists, wait 
an hour or so for the 
line to clear and try 
again.
Or, turn the ECM 
mode on. See page 
10.1.
[No Answer]
The receiving fax 
machine has not 
answered after 
several redial 
attempts.Try again. Make sure 
that the receiving 
machine is 
operational.
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14.6   
[Stop Pressed] Stop/Clear
 has 
been pressed during 
an operation. Try again.
Cancel?
 Ye s   
Your machine’s 
memory has 
become full while 
trying to store an 
original into memory.
To cancel the fax job, 
press the  OK button 
to accept  Yes. 
If you want to send 
those pages that 
have been 
successfully stored, 
press the  OK button 
to accept  No. You 
should send the 
remaining pages 
later, when memory is 
available.
Connection Error Connection with the 
SMTP server failed. Check the server 
settings and the 
network cable.
Data Read Fail 
Check USB Mem. Time expired while 
reading data.
Try again.
Data Write Fail 
Check USB Mem. Storing to the USB 
memory failed. Check the available 
USB memory space.
Deve Home Sensor 
ErrorThere is a problem 
in the fuser unit.Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Document Jam The loaded original 
has jammed in the 
ADF. Clear the jam. See 
page 14.1.
Door Open The front cover or 
rear cover is not 
securely latched. Close the cover until it 
locks into place.
Enter Again You entered an 
unavailable item. Enter the correct item 
again.
File Format 
Not Supported The selected file 
format is not 
supported. Use the correct file 
format.
Fuser Fan 
Locked There is a problem 
in the cooling fan of 
the machine.
Open and then close 
the front cover.
MessageMeaningSuggested solutions
Group Not 
Available
You have tried to 
select a group 
location number 
where only a single 
location number can 
be used, such as 
when adding 
locations for a 
Multiple Send 
operation.
Use a speed dial 
number or dial a 
number manually 
using the number 
keypad.
Install 
[Color] Toner The color toner 
cartridge is not 
installed.
Install the color toner 
cartridge.
Install 
[Part] The corresponding 
part of the machine 
is not installed. Install the part into 
your machine.
Invalid 
[Color] Toner The color toner 
cartridge you have 
installed is not for 
your machine. Install the a 
Samsung-genuine 
color toner cartridge 
designed for your 
machine.
Invalid 
[Part] The color part of the 
machine is not for 
your machine. Install the a 
Samsung-genuine 
part designed for your 
machine.
Line Busy
The receiving fax 
machine did not 
answer or the line is 
already engaged.
Try again after a few 
minutes.
Low Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
LSU Hsync Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
LSU Motor Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Main Motor 
Locked There is a problem 
in the main motor. Open and then close 
the front cover.
MessageMeaningSuggested solutions
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14.7   
Mail Exceeds 
Server Support The mail size is 
larger than the 
supported size by 
SMTP server. Divide your mail or 
reduce the resolution.
Memory FullThe memory is full.
Delete unnecessary 
fax jobs and 
retransmit after more 
memory becomes 
available. 
Alternatively, split the 
transmission into 
more than one 
operation.
Manual Feeder 
Paper Empty There is no paper in 
the manual feeder. Load paper in the 
manaul feeder.
Manual Feeder 
Paper Jam 0 Paper has jammed 
in the feeding area 
of the manual feeder.
Clear the jam. See 
page 14.4.
Network Error There is a problem 
with the network. Contact your network 
administrator.
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or 
store the number or 
address.
One Page is 
Too Large Single page data 
exceeds the 
configured mail size. Reduce the resolution 
and try again.
Open Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Operation 
Not Assigned
You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored.Check the display to 
see if there are any 
scheduled jobs.
Out-Bin Full The output tray of 
the machine is full of 
paper.
Remove paper.
Over Heat Error
Cycle Power There is a problem 
in the fuser unit. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Paper Jam 0
Open/Close Door Paper has jammed 
in the feeding area 
of the tray.
Clear the jam. See 
page 14.2, 14.3.
MessageMeaningSuggested solutions
Paper Jam 1
Open/Close DoorPaper has jammed 
in the paper exit 
area.
Clear the jam. See 
page 14.4.
Paper Jam 2
Check Inside Paper has jammed 
In the fuser area or 
around the toner 
cartridge
Clear the jam. See 
page 14.4.
Tray 1 
Paper Mismatch The paper size 
specified in the 
printer properties 
does not match the 
paper you are 
loading. Load the correct 
paper in the tray 1.
Tray 2 
Paper Mismatch The paper size 
specified in the 
printer properties 
does not match the 
paper you are 
loading. Load the correct 
paper in the tray 2.
Tray 2 
Paper jam 0 Paper has jammed 
In the paper feed 
area.
Clear the jam. See 
page 14.3.
Power Failure Power has turned off 
then on and the 
machine’s memory 
has not been back 
up. The job which you 
were trying to do 
before the power 
failure must be 
completely re-done.
Refilled 
[Color] Toner The toner cartridge 
you have installed is 
not genuine or 
refilled. The print quality may 
get poor if the refilled 
toner cartridge is 
installed, since its 
characteristics may 
significantly differ 
from the genuine. 
We recommend  
Samsung-genuine 
color toner cartridge.
Replace 
[Color] Toner This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the toner 
cartridge with a new 
one. See page 13.5.
Replace 
[Part] The life of the part 
expires totally. Replace the part with 
a new one. Call for 
service.
Replace 
[Part] Soon The life of the part 
expires soon. See page 13.10 and 
call for service.
MessageMeaningSuggested solutions
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