Samsung CLP 320N User Manual
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Troubleshooting_ 81 Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. The machine prints, but the text is wrong, garbled, or incomplete. The machine cable i s loose or defective. Disconnect the machine cable and recon nect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. The wrong printer d river was selected. Check the application’s printer sele ction menu to ensure that your machine is selected. The software a pplication is malfunctioning. Try printing a job from another ap plication. The operating system is ma lfunctioning. Exit Windows and reboot the co mputer. Turn the machine off and back on again. If you are in a DOS en vironment, the font setting for your machine may be set incorrectly. See Changing font setting (CLP-320N(K)/CLP-321N/CLP-32 5W(K)/ /CLP-326W only) on page 51 . Pages print, but they are blank. The toner cartridge is de fective or out of toner. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. The file may have b lank pages. Check the file to ensure that it does no t contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The machine do es not print PDF file correctly. Some graphics, text, or illustrations are missing. Incompatibility b etween the PDF file and the Acrobat products. Printing the PDF file as an image may ena ble the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. ConditionPossible causeSuggested solutions The print quality of photos is not good. Images are not clear. The resolution of the p hoto is very low. Reduce the photo size. If you increa se the photo size in the software application, the resolution will be reduced. Before printing, t he machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep prin ting. The machine do es not print special- sized paper, such as billing paper. The Paper size and p aper size setting do not match. Set the correct paper size in the Edit... i n the Paper tab in the Printing Preferences (See Opening printing preferences on page 60). The printed b illing paper is curled. The paper type setting does not match. Change the printer option and try again. G o to Printing Preferences , click Paper tab, and set type to Thick (See Opening printing preferences on page 60 ). The printed p aper is curled. Paper curl occurs d ut to many different factors such as temperature humidity, paper type, high coverage printing, etc. Use the Pape r Curl Reduction option. Go to Printing Preferences (See Opening printing preferences on page 60 ), click Adv anced tab, and click the Paper Curl Reduction check box. This option will optimize environmental factors to reduce the paper curl level. ConditionSuggested solutions Light or faded pri nt• If a vertical white stre ak or faded area appears on the page, the toner supply is low. You may be able to temporarily extend the toner cartridge life (See Redistributing toner on page 75 ). If this does not improve the print qu ality, install a new toner cartridge. • The paper may not meet paper specification; for example, the paper is too moist or too rough (See Print media specifications on page 92 ). • If th e entire page is li ght, the print resolution setting is too low. Adjust the print resolution. See the help screen of the printer driver. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning (See Cleaning the inside on page 72). • The surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 82 The top half of the paper is printed lighter than the rest of the paperThe toner might not adhere properly to this type of paper. •Ch ange the printer option and try again. Go to the Printin g Preferences, click the Paper tab, and set the paper type to Recycled. Toner specks • The paper may not meet specification; for example, the paper is too moist or too rough (See Print media specifications on page 92 ). • Th e paper path may need cleaning (See Cleaning the inside on page 72). Dropouts If faded areas, generally rounded, occur randomly on the page. • A sing le sheet of paper may be defective. Try reprinting the job. • T he moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper (See Print media specifications on page 92 ). • T he paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • Ch ange the printer option and try again. Go to printer properties, click the Paper tab and set type to Thick Paper (See Opening printing preferences on page 60 ). • If these steps do not correct the problem, contact a service representative. White Spots White spots appear on the page. • T he paper is too rough and a lot of dirt from the paper falls to the inner devices within the machine, which means the transfer belt may be dirty. Clean the inside of your machine. Contact a service representative. • The paper path may need cleaning. Contact a service representative. ConditionSuggested solutions Vertical linesIf black vertical streaks appear on the page: •T he imaging unit has probably been scratched. Remove the imaging unit and install a new one (See Replacing the imaging unit on page 87 ). If white vertical streaks appear on the page: • T he surface of the LSU part inside the machine may be dirty. Clean the LSU by opening and closing the front cover several times and if the problem still occurs call the contact a service representative. Color or Black bac kgroundIf the amount of background shading becomes unacceptable: •Cha nge to a lighter weight paper (See Print media specifications on page 92 ). • Che ck the machine’s environment: very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. • Remove the old toner cartridge and install a new one (See Replacing the toner cartridge on page 86 ). Toner smear • Clean the inside of the machine. See Cleaning the inside on page 72. • Check th e paper type and quality. See Print media specifications on page 92 . • Remove the to ner cartridge and install a new one. See Replacing the toner cartridge on page 86 . Vertical repetitive defe ctsIf marks repeatedly appear on the printed side of the page at even intervals: • T he toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge. After the printout , if you still have the same problems, remove the toner cartridge and install a new one (See Replacing the toner cartridge on page 86). • Parts of the machine ma y have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. ConditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 83 Background scatter A Background scatter result s from bits of toner randomly distributed on the printed page. • T he paper may be too damp. Try printing with a fresh ream of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If ba ckground scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties. Toner particles are around bold characters or picturesThe toner might not adhere properly to this type of paper. • Ch ange the printer option and try again. Go to the Printin g Preferences, click the Paper tab, and set the paper type to Recycled. Misformed ch aracters• If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try a different paper (See Print media specifications on page 92 ). Page skew AaBbC AaBbC AaBbC AaBbCc AaBbCc • Ensure that the paper is loaded properly. • Che ck the paper type and quality (See Print media specifications on page 92 ). • Ensure that the paper or other material is loaded correctly and the guides ar e not too tight or too loose against the paper stack. ConditionSuggested solutions Curl or wave• Ensure that the paper is loaded properly. • Check th e paper type and quality. Both high temperature and humidity can cause paper curl ( See Print media specifications on page 92 ). • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. Wrinkles or crea ses•Ensure that the paper is loaded properly. • Check th e paper type and quality (See Print media specifications on page 92 ). • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. Back of printouts are d irty•Check for leaking toner. Clean the inside of the machine (See Cleaning the inside on page 72 ). Solid Color or Bla ck pages A • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • The toner cartridge may be defective and need replacing. Remove the toner cartridge and install a new one (See Replacing the toner cartridge on page 86). • The machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine (See Cleaning the inside on page 72). • Check th e paper type and quality (See Print media specifications on page 92 ). • Remove the to ner cartridge and install a new one (See Replacing the toner cartridge on page 86 ). • If the problem persists, the machine may require repair. Contact a service representative. ConditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 84 Common Windows problems ConditionSuggested solutions “File in Use” mes sage appears during installation. Exit all software applications. Remove all softwa re from the start up group, then restart Windows. Reinstall the printer driver. “General Protection Fa ult”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. Close all other applicat ion s, reboot Windows and try printing again. “Fail To Print”, “A pr inter timeout error occurred” messages appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows Us er’s Guide that came with your computer for further information on Windows error messages. Common Linux problems Character Voids A Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it over. • T he paper may not meet paper specifications (See Print media specifications on page 92 ). Horizontal stripes If horizontally aligned black streaks or smears appear: • T he toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • T he toner cartridge may be defective. Remove the toner cartridge and install a new one (See Print media specifications on page 92 ). • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • T urn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Ch ange the printer option and try again. Go to printer properties, click Paper tab and set type to Thin Paper . Refer to the Opening printing preferences on page 60 for details. An unknown im age repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above. The high altitude may affect the print quality such as loo se toner or light imaging. You can set this option through Printer Setting Utility (See Altitude adjustment on page 50 ). ConditionSuggested solutions conditionSuggested solutions The machine does no t print. • Check if the printer driver is installed in your system. Open Unified Driv er Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. • Ch eck if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occur. For instance, this could be an attempt to print a document when the port is claimed by a scanning application. • En sure the port is not busy. Since functional components of machine (printer and scanner) share the same I/O interface (port), the situation of simultaneous access of different user applications to the same port is possible. To avoid possible conflicts, only one of them at a time is allowed to gain control over the device. The other user will encounter “device busy” response. You should open ports configuration and select the port assigned to your machine. In the Selected port pane you can see if the port is occupied by some other application. If this is the case, you should either wait for completion of the current job or press the Release port button, if you are sure that the present application is not functioning properly. • Ch eck if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line para meter, then remove it to print properly. For Gimp front-end, select “print” -> “Setup printer” and edit command line parameter in the command item. • T he CUPS (Common UNIXPrinting System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a prob lem with ipp (Internet Printing Protocol) printing.Use the socket printing instead of ipp or install a later version of CUPS (cups-1.1.22 or higher). Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 85 Refer to the Linux User’s Guide th at came with your computer for further information on Linux error messages. Common Macintosh problems conditionSuggested solutions The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Printing the PDF file as an image may enable t he file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS X 10.3.2. Update your Mac OS to OS Mac OS X 10.3.3. or higher. Some letters are not d isplayed normally during the Cover page printing. Mac OS cannot create the font during the Cover p age printing. The English alphabet and numbers are displayed normally on the Cover page. When printing a do cument in Macintosh with Acrobat Reader 6.0 or hi gher, colors print incorrectly. Make sure that the reso lution setting in your machine driver matches the one in Acrobat Reader. Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. Some color images co me out all black. This is a known bug in Ghostscript (until GNU Gho stscript version 7.05) when the base color space of the document is indexed color space and it is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7.06 or later. You can find recent Ghostscript versions at www.ghostscript.com. Some color images come o ut in unexpected color. This is a known bug in Ghostscript (until GNU Ghostscript version 7.xx) when the base color space of the document is indexed RGB color space and it is converted through CIE color space. Because Postscript uses CIE color space for Color Matching System, you should upgrade Ghostscript on your system to at least GNU Ghostscript version 8.xx or later. You can find recent Ghostscript versions at www.ghostscript.com. The machine does not print whole pages, and output is printed on half the page. It is a known problem that occurs when a color ma chine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscript.com as Ghostscript Bug 688252. The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourcefor ge.net/projects/ghostscript/ and install it to solve this problem. I encounter the “Can not open port device file” error when printing a document. Avoid changing print job parameters (via LPR G UI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the mfp port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the mfp port by selecting Release port in Port configuration window. conditionSuggested solutionsconditionSuggested solutions Downloaded From ManualsPrinter.com Manuals
Supplies_ 86 11.supplies This chapter provides information about purchasing supplies and maintenance parts available for your machine. This chapter includes: •How to purchase • Available supplies • Maintenance parts • Replacing the toner cartridge • Replacing the imaging unit • Replacing the waste toner container Available accessories may differ from country to country. Contact your sales representatives to obtain th e list of available accessories. How to purchase To order Genuine Samsung supplies , accessories and, maintenance parts, contact your local Samsung dealer or the authorized retailer where you purchased your machine . You can also visit www. sam sung.com/supplies, select your country/region, and obtain information on calling for service. Available supplies When supplies reach their lifespan, you can order the following types of supplies for your machine: TypeAverage yielda a. Declared yield value in accordance with ISO/IEC 19798. Standard yield toner cartridge • Averag e continuous black cartridge yield: 1,500 standard pages (Black) • Averag e continuous color cartridge yield: 1,000 standard pages (Yellow/Magenta/Cy an) K407(CLT-K407S): Black C407(CLT-C407S): Cyan M407(CLT-M407S): Magenta Y407(CLT-Y407S): Yellow Region Ab b. Region A: Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and UK K4072(CLT-K4072S): Black C4072(CLT-C4072S): Cyan M4072(CLT-M4072S): Magenta Y4072(CLT-Y4072S): Yellow Region B c c. Region B: Bangladesh, China, India, and Nepal K4073(CLT-K4073S): Black C4073(CLT-C4073S): Cyan M4073(CLT-M4073S): Magenta Y4073(CLT-Y4073S): Yellow Imaging Unit Approx. 24,000 imag esd d. Image counts based on one color on each page. If you print documents in full color (Cyan, Magenta, Yellow, Black), the life of this item will be reduced by 25%. CLT-R407 Waste toner co ntainer Approx. 10,000 imag esdCLT-W409 To replace a toner cartridge, see Replacing the toner cartridge on page 86 . Depending on the options and percentage of image area, job mode used, the toner cartridg e’s lifespan may differ. You must purchase supplies, including toner cartridges, in the same country where you purchased your machine. Otherwise, supplies will be incompatible with your machine since the system configurations vary from country to country. Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridges quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. Maintenance parts To purchase maintenance parts, contac t the source where you bought the machine. Replacing maintenance parts can be pe rformed only by an authorized service provider, dealer, or the retaile r where you bought the machine. The warranty does not cover the replacem ent of any maintenance parts once it has reached its “Average Yield”. Maintenance parts are replaced at specific intervals to avoid print quality an d paper feed problems resulting from worn parts, see table below. The purpose of which is to maintain your machine in top working condition. The maintenance parts below should be re placed when the life span of each item has been met. PartsAverage yielda a. It will be affected by operating system used, computing performance, application software, connecting met hod, media type, media size and job complexity. Fuser unit Approx. 50,000 pages (B&W)/ 12,500 pages (Color) Transfer roller Approx. 50,000 pages (B&W)/ 12,500 pages (Color) Transfer belt (ITB) Approx. 50,000 pages (B&W)/ 12,500 pages (Color) Paper feed roller Approx. 50,000 pages Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. The machine uses four colors and has a di fferent toner cartridge for each one: yellow (Y), magenta (M), cyan (C) and black (K). Part name Downloaded From ManualsPrinter.com Manuals
Supplies_ 87 A toner cartridge has reached its estima ted cartridge life. The printer stops printing. Also, the Smart Panel program window appears on the computer telling you to replace the cartridge (See Using the Smart Panel program on page 69 ). At this stage, the toner cartridge needs to be replaced. Check the model number for the toner cartridge used in your machine (See Available supplies on page 86). Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridges quality or damages it can cause to the machine. Also service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. 1. Turn the machine off, then wait a fe w minutes for the machine to cool. 2. Pre ss the release button, completely open the front cover. 3.Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine. 4.Take a new toner cartridge out of its package. 5. Pull ou t the hopper sheet from a new toner cartridge. 6. Holding both handles a new toner cartridge, thoroughly rock it from side to side to evenly distribute the toner. 7.Place the toner cartridge on a flat surface as shown below and remove the protecting cover. If toner gets on your clothing, wipe it off with a dry cloth and wash it in cold water. Hot water sets toner into fabric. 8. Make sure that the color of the toner cartridge matches the color slot and then grasp the handles on the toner cart ridge. Insert the cartridge until it clicks into place. 9. Close the front cover. Make sure the cover is securely latched and then turn the machine on. If the front cover is not completely closed, the machine will not operate. Replacing the imaging unit When the life span of the imaging un it has expired, the Smart Panel program window appears on the computer, indicating the imaging unit needs to be placed. Otherwise, your machine stops printing. Downloaded From ManualsPrinter.com Manuals
Supplies_ 88 1.Turn the machine off, then wait a fe w minutes for the machine to cool. 2. Pre ss the release button, completely open the front cover. 3.Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine. 4.Pull the waste toner container out of the machine using its handle. 5.Pull the imaging unit out of the mach ine using the groove on the front of the imaging unit. 6. Take a new imaging unit out of its package. •Don’t use sharp objects such as a knife or scissors to open the imaging unit package. You could damage the surface of the imaging unit. • Be careful not to scratch the surface of the imaging unit. • To prevent damage, do not expose the imaging unit to light for more than a few minutes. Cover it with a piece of paper to protect it if necessary. 7. H olding the groove on the front of the imaging unit, push imaging unit into the machine. 8. Insert the waste toner container into position and then push it to make sure that it is firmly seated in place. 9.Slide the toner cartridge back into the machine. 10.Close the front cover firmly. If the front cover is not completely closed, the machine will not operate. Please make sure all toner cartridges are installed properly. If any toner cartridge is installed improperly, the front cover do not close. 11. T urn the machine on. Downloaded From ManualsPrinter.com Manuals
Supplies_ 89 Each LED blinks red in a repeated order. Wait for about 1.5 minutes for your machine to get ready. Replacing the waste toner container When the life span of the waster t oner container has expired, the Smart Panel program window appears on the comp uter, indicating the waste toner container needs to be replaced. Otherwise, your machine stops printing. 1. Turn the machine off, then wait a fe w minutes for the machine to cool. 2. Ope n the front cover. 3.Pull the waste toner container out of the machine using its handle. Make sure that you lay the waste toner container on a flat surface so that the toner dose not spill. 4. Remove the co ntainer’s cap from the container as shown below and use it to close the waste toner container opening. 2 1 Do not tilt or turn over the container. 5. Take a new waste toner container out of its package. 6. Inse rt the new container into position and then push it to make sure that it is firmly seated in place. 7. Close the front cover firmly. If the front cover is not completely closed, the machine will not operate. Please, make sure all toner cartridges are installed properly. If any toner cartridge is installed improperly, the front cover do not close. 8. T urn the machine on. Downloaded From ManualsPrinter.com Manuals
Specifications_ 90 12.specifications This chapter covers the mach ine’s primary specifications. This chapter includes: •Hardware specifications • Environmental specifications • Electrical specifications • Print media specifications The specification values are listed below: specific ation are subject to change without notice: See www.samsung.com/printer for possible changes in information. Hardware specifications ItemDescription Dimension Height 243 mm (9.57 inches) Depth 313 mm (12.32 inches) Width 388 mm (15.28 inches) Weight Machine with consumables 11 Kg (24.25 lbs) Package weight Paper 1.50 Kg (3.31 lbs) Plastic 0.45 Kg (0.99 lbs) Wireless a a. CLP-325W(K)/CLP-326W only. Module CLX-NWA20L Environmental specifications ItemDescription Noise Level a a. Sound Pressure Level, ISO 7779. Configuration tested: machine basic installation, A4 paper, simplex printing. Ready mode Background noise level Printing mode Less than 45 dBA (Color printing) Less than 47 dBA (Black and White printing) Temperature Operation 10 to 32 °C (50 to 89.6 °F) Storage (Packed) 0 to 40 °C (32 to 104 °F) Humidity Operation 20 to 80% RH Storage (Packed) 10 to 90% RH Electrical specifications Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. Doing so might damage the device and void the product warranty. Downloaded From ManualsPrinter.com Manuals