Samsung A5 Manual

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The touchscreen responds slowly or improperly
•	If you attach a screen protector or optional accessories to the touchscreen, the 
touchscreen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touchscreen, 
or if you tap the screen with sharp objects or your fingertips, the touchscreen may 
malfunction.
•	The touchscreen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary software bugs.
•	Ensure that your device software is updated to the latest version.
•	If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service 
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it 
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume 
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap 
Settings → General management → Reset → Factory data reset 
→ RESET DEVICE → DELETE ALL. Before performing the factory data reset, remember to 
make backup copies of all important data stored in the device.
If you registered a Google account to the device, you must sign in to the same Google 
account after resetting the device.   
						

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Calls are not connected
•	Ensure that you have accessed the right cellular network.
•	Ensure that you have not set call barring for the phone number you are dialling.
•	Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
•	Ensure that you are not covering the built-in microphone.
•	Ensure that the microphone is close to your mouth.
•	If using a headset, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio 
quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. You 
may have connectivity problems due to issues with the service provider’s base station. 
Move to another area and try again.
•	When using the device while moving, wireless network services may be disabled due to 
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.   
						

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The battery does not charge properly (For Samsung-approved 
chargers)
•	Ensure that the charger is connected properly.
•	Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•	When you expose the device or the battery to very cold or very hot temperatures, the 
useful charge may be reduced.
•	Battery consumption increases when you use messaging features or some apps, such as 
games or the Internet.
•	The battery is consumable and the useful charge will get shorter over time.
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended 
period of time, your device may feel hot to the touch. This is normal and should not affect 
your device’s lifespan or performance.
If the device overheats or feels hot for a prolonged period, do not use it for a while. If the 
device continues to overheat, contact a Samsung Service Centre.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera 
app. If you receive error messages when launching the camera, try the following:
•	Charge the battery.
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Restart the device. If you are still having trouble with the camera app after trying these 
tips, contact a Samsung Service Centre.   
						

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Photo quality is poorer than the preview
•	The quality of your photos may vary, depending on the surroundings and the 
photography techniques you use.
•	If you take photos in dark areas, at night, or indoors, image noise may occur or images 
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your 
device, try the following:
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is 
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•	Ensure that the file formats are supported by the device. If a file format is not supported, 
such as DivX or AC3, install an app that supports it. To confirm the file formats that your 
device supports, visit www.samsung.com.
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•	Ensure that the Bluetooth wireless feature is activated on the device you wish to connect 
to.
•	Ensure that your device and the other Bluetooth device are within the maximum 
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.   
						

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A connection is not established when you connect the device to a 
computer
•	Ensure that the USB cable you are using is compatible with your device.
•	Ensure that you have the proper driver installed and updated on your computer.
•	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher 
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use  Wi-Fi 
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the device maintenance or manually delete 
unused apps or files to free up storage space.   
						

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Removing the battery
•	To remove the battery, contact an authorised service centre. To obtain battery 
removal instructions, please visit 
www.samsung.com/global/ecodesign_energy .
•	For your safety, you must not attempt to remove the battery. If the battery is not 
properly removed, it may lead to damage to the battery and device, cause personal 
injury, and/or result in the device being unsafe.
•	Samsung does not accept liability for any damage or loss (whether in contract or tort, 
including negligence) which may arise from failure to precisely follow these warnings and 
instructions, other than death or personal injury caused by Samsung’s negligence.  
						

							Copyright
Copyright © 2016 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form 
or by any means, electronic or mechanical, including photocopying, recording, or storing 
in any information storage and retrieval system, without the prior written permission of 
Samsung Electronics.
Trademarks
•	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
•	Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•	Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are 
registered trademarks of the  Wi-Fi Alliance.
•	All other trademarks and copyrights are the property of their respective owners.