Samsung A5 Manual

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•	Fingerprints: Register your fingerprint to the device to secure the device or sign in to 
your Samsung account. Refer to Fingerprint recognition for more information.
•	Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My 
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen 
device.
•	Unknown sources: Set the device to allow the installation of apps from unknown 
sources.
•	Secure Folder: Create a secure folder to protect your private content and apps from 
others. Refer to Secure Folder for more information.
•	Secure startup: Protect your device by setting it to require a screen unlock code when 
turning on the device. You must enter the unlock code to start the device and receive 
messages and notifications.
•	Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device 
will not be able to read your encrypted files. Disable this setting before resetting the 
device.
•	Other security settings: Configure additional security settings.
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be 
registered and stored in your device. After registering, you can set the device to use your 
fingerprint for the features below:
•	Screen lock
•	Web sign-in
•	Verify Samsung account
•	Secure Folder
•	Samsung Pay   
						

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•	This feature may not be available depending on the region or service provider.
•	Fingerprint recognition uses the unique characteristics of each fingerprint to 
enhance the security of your device. The likelihood of the fingerprint sensor 
confusing two different fingerprints is very low. However, in rare cases where 
separate fingerprints are very similar the sensor may recognise them as identical.
•	If you use your fingerprint as a screen lock method, your fingerprint cannot be 
used to unlock the screen when turning on the device. To use the device, you must 
unlock the screen using a pattern, PIN, or password you set when registering the 
fingerprint. Be careful not to forget your pattern, PIN, or password.
•	If your fingerprint is not recognised, unlock the device using the pattern, PIN, 
or password you set when registering the fingerprint, and then re-register your 
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to 
use the device if you do not reset it. Samsung is not responsible for any data loss or 
inconvenience caused by forgotten unlock codes.
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that 
may affect the feature’s performance:
•	The Home key contains a fingerprint recognition sensor. Ensure that the Home key is not 
scratched or damaged by metal objects, such as coins, keys, and necklaces.
•	The screen protector supplied with the device may cause the fingerprint recognition 
sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.
•	Ensure that the fingerprint recognition area and your fingers are clean and dry.
•	The device may not recognise fingerprints that are affected by wrinkles or scars.
•	The device may not recognise fingerprints from small or thin fingers.
•	If you bend your finger or use a fingertip, the device may not recognise your fingerprints. 
Make sure to cover the entire Home key with your finger.
•	To improve recognition performance, register fingerprints of the hand used most often to 
perform tasks on the device.
•	In dry environments, static electricity can build up in the device. Avoid using this feature 
in dry environments or before using the feature, discharge static electricity by touching a 
metal object.   
						

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Registering fingerprints
1 On the Settings screen, tap Lock screen and security → Fingerprints.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
3 Place your finger on the Home key.
4 After the device detects your finger, lift it up and place it on the Home key again.
Repeat this action by moving your finger upwards or downwards until the fingerprint is 
registered.
When a fingerprint lock pop-up window appears, tap 
ENABLE to use your fingerprint to 
unlock the screen.
Deleting fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap Lock screen and security → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap EDIT.
4 Tick fingerprints to delete and tap REMOVE.
Verifying the Samsung account password
Use fingerprints to verify your Samsung account password. You can use a fingerprint instead 
of entering your password, for example, when you purchase content from 
Galaxy Apps.
1 On the Settings screen, tap Lock screen and security → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap the Samsung account switch to activate it.
4 Sign in to your Samsung account.   
						

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Using fingerprints to sign in to accounts
You can use your fingerprints to sign in to webpages that support password saving.
This feature is only available for webpages that you access via the Internet app.
1 On the Settings screen, tap Lock screen and security → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap the Web sign-in switch to activate it.
4 Open a webpage that you want to sign in to with a fingerprint.
5 Enter your user name and password, and then tap the webpage’s sign in button.
6 Tick Sign in using your fingerprints and tap REMEMBER.
You can use your fingerprint to verify your account and password to sign in to the 
webpage.
Using fingerprints with Samsung Pay
You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to 
Samsung Pay for more information.
Samsung Pay may not be available depending on the region or service provider.
Unlocking the screen with fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Lock screen and security → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap the Fingerprint unlock switch to activate it.
4 On the locked screen, place your finger on the Home key and scan your fingerprint.   
						

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Cloud and accounts
Introduction
Sync, back up, or restore your device’s data using Samsung Cloud, or reset your device. You 
can also register and manage accounts, such as your Samsung account or Google account, 
and transfer data to or from other devices via Smart Switch.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer, 
so that you can restore it if the data is corrupted or lost due to an unintended factory 
data reset.
Samsung Cloud
You can manage the content that you want to store securely in Samsung Cloud. Check the 
usage status of your Samsung Cloud storage, and sync, back up, and restore your data.
On the Settings screen, tap 
Cloud and accounts → Samsung Cloud.
Cloud usage
View the amount of storage space you are currently using in Samsung Cloud and the amount 
of usage by data type. You can also delete backup data from old devices after restoring data.
Sync settings
Customise the sync settings of your data, such as contacts, calendar events, images, and 
videos.
Backup and restore
Back up your application data and device settings to Samsung Cloud, and restore them when 
needed. Refer to Backing up and restoring data for more information.   
						

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Accounts
Add your Samsung and Google accounts, or other accounts, to sync with.
Adding accounts
Some apps used on your device require a registered account. Create accounts to have the 
best experience with your device.
1 On the Settings screen, tap Cloud and accounts → Accounts → Add account.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
To sync content with your accounts, select an account and select items to sync.
Removing accounts
On the Settings screen, tap Cloud and accounts → Accounts, select an account name, select 
the account to remove, and then tap 
 → Remove account.
Backup
Change the settings for managing settings and data.
On the Settings screen, tap 
Cloud and accounts → Backup.
Samsung account
•	Back up my data: Back up your personal information and app data to the Samsung 
server. You can also set the device to automatically back up data.
•	Restore: Restore previously backed up personal information and app data from your 
Samsung account.
Google account
•	Back up my data: Set the device to back up settings and app data to the Google server.
•	Backup account: Set up or edit your Google backup account.
•	Automatic restore: Set the device to automatically restore settings and app data from 
the Google server when apps are reinstalled.   
						

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Google
Configure settings for some features provided by Google.
On the Settings screen, tap 
Google.
Accessibility
Configure various settings to improve accessibility to the device. Refer to Accessibility for 
more information.
On the Settings screen, tap 
Accessibility.
•	Vision: Customise the settings to improve accessibility for visually impaired users.
•	Hearing: Customise the settings to improve accessibility for users with hearing 
impairment.
•	Dexterity and interaction: Customise the settings to improve accessibility for users who 
have reduced dexterity.
•	Direction lock: Change the directional combination settings for unlocking the screen.
•	Direct access: Set the device to open selected accessibility menus when you press the 
Home key three times quickly.
•	Notification reminder: Set the device to alert you to notifications that you have not 
checked at the interval.
•	Answering and ending calls: Set the device to answer or end calls by pressing Home or 
Power key and using voice commands.
•	Single tap mode: Set the device to control incoming calls or notifications by tapping the 
button instead of dragging it.
•	Manage accessibility: Export or import the accessibility settings to share them with 
other devices.
•	Services: View accessibility services installed on the device.   
						

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General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap 
General management.
•	Language and input: Select device languages and change settings, such as keyboards 
and voice input types. Some options may not be available depending on the selected 
language.
•	Date and time: Access and alter the following settings to control how the device displays 
the time and date.
If the battery remains fully discharged or removed from the device, the time and date 
is reset.
•	Contact us: Ask questions or view frequently asked questions. Refer to Samsung 
Members for more information.
•	Report diagnostic info: Set the device to automatically send the device’s diagnostic and 
usage information to Samsung.
•	Marketing information: Set whether to receive Samsung marketing information, such as 
special offers, membership benefits, and newsletters.
•	Reset: Reset your device’s settings or perform a factory data reset.
Software update
Update your device’s software or change the update settings.
On the Settings screen, tap 
Software update.
•	Download updates manually: Check for and install updates manually.
•	Download updates automatically: Set the device to check for and download updates 
automatically when connected to a  Wi-Fi network.
•	Scheduled software updates: Set the device to install downloaded updates at a 
specified time.   
						

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User manual
View help information to learn how to use the device and apps or configure important 
settings.
On the Settings screen, tap 
User manual.
About device
Access device information, edit the device name, or update device software.
On the Settings screen, tap 
About device.  
						

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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.
When you turn on your device or while you are using the device, it 
prompts you to enter one of the following codes:
•	Password: When the device lock feature is enabled, you must enter the password you set 
for the device.
•	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
using the Lock SIM card menu.
•	PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
several times. You must enter the PUK supplied by your service provider.
•	PIN2: When you access a menu requiring the PIN2 , you must enter the PIN2 supplied with 
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•	When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again. While moving, error messages may appear repeatedly.
•	You cannot access some options without a subscription. For more information, contact 
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the 
battery before turning on the device.