Samsung A5 Manual

Appendix
161
The touchscreen responds slowly or improperly
•	If you attach a screen protector or optional accessories to the touchscreen, the 
touchscreen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touchscreen, 
or if you tap the screen with sharp objects or your fingertips, the touchscreen may 
malfunction.
•	The touchscreen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary software...

Appendix
162
Calls are not connected
•	Ensure that you have accessed the right cellular network.
•	Ensure that you have not set call barring for the phone number you are dialling.
•	Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
•	Ensure that you are not covering the built-in microphone.
•	Ensure that the microphone is close to your mouth.
•	If using a headset, ensure that it is properly connected.
Sound echoes during a call
Adjust the...

Appendix
163
The battery does not charge properly (For Samsung-approved 
chargers)
•	Ensure that the charger is connected properly.
•	Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•	When you expose the device or the battery to very cold or very hot temperatures, the 
useful charge may be reduced.
•	Battery consumption increases when you use messaging features or some apps, such as 
games or the Internet.
•	The battery is consumable and...

Appendix
164
Photo quality is poorer than the preview
•	The quality of your photos may vary, depending on the surroundings and the 
photography techniques you use.
•	If you take photos in dark areas, at night, or indoors, image noise may occur or images 
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your 
device, try the following:
•	Free some memory by transferring files to a computer or...

Appendix
165
A connection is not established when you connect the device to a 
computer
•	Ensure that the USB cable you are using is compatible with your device.
•	Ensure that you have the proper driver installed and updated on your computer.
•	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher 
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use  Wi-Fi 
or a...

Appendix
166
Removing the battery
•	To remove the battery, contact an authorised service centre. To obtain battery 
removal instructions, please visit 
www.samsung.com/global/ecodesign_energy .
•	For your safety, you must not attempt to remove the battery. If the battery is not 
properly removed, it may lead to damage to the battery and device, cause personal 
injury, and/or result in the device being unsafe.
•	Samsung does not accept liability for any damage or loss (whether in contract or tort,...

Copyright
Copyright © 2016 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form 
or by any means, electronic or mechanical, including photocopying, recording, or storing 
in any information storage and retrieval system, without the prior written permission of 
Samsung Electronics.
Trademarks
•	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
•	Bluetooth®...