RCA 4 Line Phone System Manual

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 7-digits:  7-digit telephone number (i.e.555-5555)
 10-digits:  3-digit area code +7-digit telephone number (i.e.425-555-5555)
 11-digits:  long distance code 1 +3-digit area code +7-digit telephone number       (i.e. 1-425-555-5555)
4. To dial the displayed number, select a line or press Dial again.
If You Did Not Program Your Local Area Code
1. Press the CID button , and then use the Vol (+ or -) buttons to display the number you want to dial. You will only see 10-digit numbers (i.e.234-555-1234).
2. Press Dial to dial back. You may adjust the number format by pressing the  
Redial/Format button before dialing.
Call Waiting Caller ID
This feature allows you to see who is calling when you hear the call waiting beep. \
The caller 
identification information appears in the display after you hear the tone.
•  Press the Flash button to put the person to whom you’re talking on ho\
ld and answer the incoming call.
IMPORTANT:  To use all the features of this unit, you must subscribe to either the standard 
Name/Number Caller ID Service or Caller ID with Call Waiting Service. To know who is calling 
while you are on the phone, you must subscribe to Caller ID with Call Waiting Service.
Memory Log and Phone Book (Directory) Memory
You may store data in the Phone Book Directory (up to 94 memories) or an Intercom/ 
Memory Log (16 buttons located to the right of the number pad on the base). The Phone 
Book and each Intercom/Memory Log stores up to 21 characters and 32 digits.
Storing a Number and Name in Memory NOTE: To cancel the storing procedure at any time, press Exit.
1.  Press the Store button. ENTER NUMBER is displayed.
2. Use the touch tone pad on your telephone to enter the telephone number y\
ou want to store. The numbers you enter show in the display. 
NOTE:  If you make a mistake, use the DIR or CID buttons (left/right) to move the cursor to 
the incorrect digit, and press the Delete button to delete.
3.  Press Sel/Save. ENTER NAME is displayed.
Memory 
						

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4.  Use the touch-tone pad to enter a name (up to 21 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key 
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for 
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert 
a space between the first and last name. Press the 7 key 4 times for the letter S; press 
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key 
for the letter T; press the 4 key twice for the letter H.
NOTE:  If you make a mistake, use the DIR or CID buttons (left/right) to move the cursor to 
the incorrect digit, and press the Delete button to delete.
5.  Press Store button. ENTER LOCATION is displayed.
6.  Enter memory location:
 Press the DIR button to save the record in the Phone Book memory,
 OR
 Press a Intercom/Memory Log button (1-16) to save the record in that memory  
location.
NOTE:  If there is a record stored in selected memory location “OVERWRITE?” shows in the 
display. Press Store to confirm overwrite or press the Exit button, then select a new location.
7.   Repeat steps 1-6 for any additional names and numbers you want to store, up to 94, in phone book memory.
NOTE:  The storage procedure automatically cancels after 30 seconds if no keys are pressed. 
Reviewing Phone Book (Directory) Memory
1.   Press the DIR button. The first memory in the phone book is displayed (memories are stored in alphabetical order).
2.  Use the Vol (+ or -) buttons to scroll up or down through the phone book  
memories, or use the touch tone pad on your phone to enter the corresponding  
letters for the memory you want to review. For example, press the 5 key to display 
phone book memories that start with the letter J. Press the 5 key twice to go to  
memories starting with the letter K.
3.   Press the Exit button when you are finished reviewing memories.
Reviewing the Intercom/Memory Log (memory location)
1.  Press the DIR button.
2.  Press the Intercom/Memory Log button (1-16).
3.  Press the Exit button when you are finished reviewing memories.
Memory 
						

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Editing a Name or Number Stored in Phone Book (Directory) Memory
1. Press the DIR button.
2. Use the Vol (+ or -) buttons to scroll up or down to the desired memory record.
3. Press the Sel/Save button and edit the content according to the steps in the  
Storing a Name and Number in Memory section.
Editing a Name or Number Stored in the Intercom/Memory Log  
(Memory Location)
1.   Press the DIR button.
2.  Press the Intercom/Memory Log button (1-16).
3.  Press the Sel/Save button and edit the content according to the steps in the  
Storing a Name and Number in Memory section.
Storing the Last Number Dialed
1.   When the phone is idle, press the Redial/Format button.
2.  Use the Vol (+ or -) buttons to scroll up or down to view the last six previously  
dialed numbers.
3.   While viewing the desired number, press the Sel/Save button twice.
4.  Add the name as explained in the Storing A Name and Number in Memory sec\
tion.
5.  Press the Store button. ENTER LOCATION shows in the display.
6.  Press the DIR button to store the redial number in the Phone Book memory or press an Intercom/Memory Log button (1-16) to store the redial number in that memory  
location.
Storing a Pause in Memory
Press the #Pause button twice to insert a pause in the dialing sequence of a stored  
telephone number when a pause is needed (for example, when you must dial a 9 to get an 
outside line or when you must enter codes to access your bank’s information line).
Dialing a Stored Number
1.  Pick up the handset, or press Speaker to automatically select a line. Or press the line you want to use.
2. Wait for a dial tone.
3.  Press the Intercom/Memory Log button (1-16) for the person you want to call.  
The number automatically dials.
    OR
 1.  Press the DIR button.
Memory 
						

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 2. Use the Vol (+ or -) buttons to scroll up or down through the phone book memories, or use the touch tone pad to enter the corresponding letters for the memory you want to 
review. For example, press the 5 key to display phone book memories that start with the 
letter J. Press the 5 key twice to go to memories starting with the  
letter K.
 3.  Press the Dial button. The number automatically dials.
Memory Delete/Clear
To delete a Phone Book memory:
1.  Press the DIR button.
2.  Use the Vol (+ or -) buttons to scroll up or down to the memory you want to delete.
3.  Press the Delete button to delete. DELETE -DELETE AGAIN shows in the display.
4.  Press the Delete button again to confirm.
To delete an Intercom/Memory Log:
1.  Press the DIR button.
2.  Press the corresponding button (1-16) for the Intercom/Memory Log you want to delete.
3.  Press the Delete button to delete, DELETE -DELETE AGAIN shows in the display.
4.  Press the Delete button again to confirm.
NOTE:  Press the Exit button to cancel the “delete” function.
Clear All Memories
1.  Press the Menu button while in standby mode.
2. Use the Vol (+ or -) buttons to scroll up or down to SET PHONE OPTIONS.
3. Press the Sel/Save button.
4. Use the Vol (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES.
5. Press the Sel/Save button.  
6.  Use the Vol (+ or -) buttons to scroll up or down to Yes or No, No is the default.
7. Press the Sel/Save button to confirm.
NOTE: If you select YES, all the directory memories and direct access memories are cleared.
Memory 
						

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Chain Dialing
This process allows you to dial a succession of stored numbers from separate memory 
locations. This is useful when you must dial several sequences of numbers, such as with 
frequent calls via a telephone  company long distance provider.
For example Memory location
Local access number of long distance company  6 
Authorization code (ID) 7
Long distance phone number 8
1. Press the line you want.
2. Press memory location 6.
3. Press memory location 7.
4. Press memory location 8.
Display Messages
The following special messages indicate the status of a message or the u\
nit:
00  TOTAL CALLS
   The Caller ID memory log is empty. 
UNKNOWN CALLER The incoming call does not have Caller ID service or their  
service area is not linked to yours. If UNKNOWN CALLER  
appears along with a calling number, the name information for 
that number was not available. 
BLOCKED CALL 
  The caller is registered as “Private Number ”and their Caller ID information is withheld. 
INCOMPLETE DATA
  Caller information has been interrupted or corrupted during  
transmission.
NO DATA 
  No Caller ID signal has been detected, or Caller ID service has not been activated. 
START/END
   You are at the beginning or the end of the Caller ID memory log. 
  Battery power level is low.
Operation By Battery
If the power cord is not plugged into the unit, and the battery is available, the unit e\
nters 
Battery Operation Mode. In this mode, the unit fully supports all operational features, 
except the intercom call function and cordless handset. 
NOTE: Under battery operation mode, the RF module (optional for use with cordless handset) 
is not supported.
Memory 
						

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Operation without Power
If the power cord is not plugged into the unit and no battery is installed, the unit ent\
ers 
into No Power Operation mode. in this mode, the user may:
1)  use the handset to manually make a call on line 1 only,
2)  answer a call on line 1 with the handset. 
Cordless Phone Option
It is possible to enhance your phone to a cordless feature with the additional purchase of 
the H5401 accessory handset and module. The H5401 is packaged with an RF module, when 
the module is properly inserted into the back of the 25423/24 base, the antenna icon on \
the display will illuminate. 
Troubleshooting Guide
No dial tone
• Check or repeat installation steps:
• Make sure the telephone line cords are connected to the phone and the wall jack. Make sure the line cords are not damaged.
• Make sure the hook switch pops up when the handset is lifted.
• Check the Speaker button. Make sure the indicator is off.
• Disconnect the phone from the wall jack and connect another phone to the same jack. If there is no dial tone in the second phone, the problem might be your wiring  
or local service.
You cannot be heard by the other party.
•  Make sure the handset or headset cord is inserted properly and securely.
• Make sure the Mute feature is not turned on.
Phone does not ring.
•  Make sure the ringer is turned on.
• Make sure the Do Not Disturb feature is not activated.
• You may have too many extension phones on your line. Try unplugging some phones.
• See solutions for “No dial tone.”
Incoming voice too low or none at all.
• Check  volume setting.
Troubleshooting Guide 
						

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Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence? 
Battery icon is blank or shows only one bar
• The 4 “AAA” batteries need replacing or are improperly installed or not installed at all.
Intercom does not function correctly
• Make sure line 1 is connected properly and common to all phones on the system.
• Make sure all phone ID’s (station numbers) involved have been assigned.
Transfer does not function correctly
• Make sure receiver phones (stations) have same line connected.
Intercom indicator turns red and blue alternately
• The station address needs to be re-assigned due to a duplicate station address in the system. See “Changing the Phone ID (Station Address)”.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth. 
• Never use a strong cleaning agent or abrasive powder because this will damage  
the finish.
•  Retain the original packaging in case you need to ship the phone at a la\
ter date.
Troubleshooting Guide 
						

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Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact 
customer service at 1-800-448-0329.  If the equipment is causing harm to the telephone 
network, the telephone company may require that you disconnect the equipment until the 
problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc. 
could void the user’s authority to operate this product.  For instructions on how to obtain 
a replacement unit, refer to the warranty included in this guide or call customer service at 
1-800-448-0329.
Or refer inquiries to:
Thomson Inc. 
Manager, Consumer Relations 
P O Box 1976 
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this 
product was purchased or received as a gift. This information will be valuable if service 
should be required during the warranty period.
Purchase date 
Name of store
Warranty Assistance 
						

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Accessory Information
Accessory Information
AC power adaptor
5-2777
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free   
1-800-338-0376.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country, 
and locality to which the merchandise is being sent.
Items are subject to availability. *Prices are subject to change without notice.  
						

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Warranty
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• Two years, from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.)
What we will do:
•  Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
How you get service:
•  Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty 
service.” For rental firms, proof of first rental is also required.  Also print your name and 
address and a description of the defect. Send via standard UPS or its equivalent to:
 Thomson, Inc.  11721 B Alameda Ave. Socorro, Texas 79927• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
• Insure your shipment for loss or damage. Thomson, Inc. accepts no liability i\
n case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from 
your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.