Philips 245p2e User Manual

							49
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
•  
the documents have been altered in any way 
or made illegible; 
•   the model or production number on the 
product has been altered, deleted, removed or 
made illegible; 
•   repairs or product modifications and 
alterations have been executed by 
unauthorized ser vice organizations or persons; 
•   damage is caused by accidents including but 
not limited to lightning, water or fire, misuse or 
neglect. 
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via: 
Website: http://www.philips.com
 
						

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7.  Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be 
cor
rected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•   Mak

e sure the power cord is plugged into the 
power outlet and into the back of the monitor. 
•   First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking)
•   Make sure the computer is turned on. 
•   Make sure the signal cable is properly 
connected to your computer. 
•   make sure the monitor cable has no bent pins 
on the connect side. If yes, repair or replace 
the cable. 
•   The Energy Saving feature may be activated
Screen says
•   Make sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
•   Check to see if the monitor cable has bent 
pins. 
•   Make sure the computer is turned on. 
AUTO button doesnt function
•  The auto function is applicable only in 
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu.  
 Note 
   The Auto Function is not applicable in 
DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
•   Do not perf

orm any troubleshooting steps
•   Disconnect the monitor from mains power 
source immediately for safety
•   Contact with Philips customer ser vice 
representative immediately.
 Imaging Problems
Image is not centered
•   Adjust the image position using the 

“Auto” 
function in OSD Main Controls. 
•   Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen  
•   Check that the signal cable is properly securely 
connected to the graphics board or PC . 
Vertical flicker appears
•   Adjust the image using the “Auto” function in 
OSD Main Controls. 
•   Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
 
						

							51
Horizontal flicker appears
•  Adjust the image using the “Auto” function in 
OSD Main Controls. 
•   Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•   Adjust the contrast and brightness on 
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
•   Uninterrupted display of still or static images 
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in LCD panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
•   Always activate a moving screen saver 
program when you leave your monitor 
unattended. 
•   Always activate a periodic screen refresh 
application if your LCD monitor will display 
unchanging static content.
•   Severe” burn-in” or “after-image” or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
•   Set the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
•  
The remaining dots are normal characteristic 
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing 
•   You can adjust “power on” light using the 
power LED Setup in OSD main Controls.
 Audio problem
No sound
•   Check if audio cab

le is connected to PC and 
monitor correctly.
•   Ensure audio is not muted. Press OSD “Menu”, 
select “Audio” then “Mute”. Check it on “Off ” 
position.
•   Press “Volume” in OSD main control to adjust 
the volume.
 USB problem
USB peripherals are not working
•   Check if USB upstream cab

le is connected to 
your monitor correctly 
•   Turn your monitor OFF and ON once again. 
You may need to install/reinstall USB drivers in 
your PC and ensure hub is active.
•   Reconnect your USB peripherals
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

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7.2  SmartControl Premium FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable, what do I do?
Ans.:   Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.    The SmartControl Premium functions  worked well before, but it does not work 
anymore, what can I do?
Ans.:   If the following actions were executed, the 
monitor driver may need to be re-installed.
•   Changed video graphic adapter to another 
one 
•   Updated video driver 
•   Activities on OS, such as ser vice pack or 
patch 
•   Run Windows Update and updated monitor 
and/or video driver 
•   Windows was booted with the monitor 
power off or disconnected. 
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
If you see Plug and Play Monitor shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Premium and 
re-install it. Q3.    After installing SmartControl Premium, 
when clicking on SmartControl Premium 
tab, nothing shows up after a while or a 
failure message shows, what happened?
Ans.:   It might be your graphic adaptor is not 
compatible with the Smar tControl Premium. 
If your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. 
Install the driver. Remove Smar tControl 
Premium, and re-install it once more. 
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Premium driver is available.
Q4.    When I click on Product Information,  only partial information is shown, what 
happened?
Ans.:   It might be your graphic card adaptor 
driver is not the most updated version 
which fully suppor ting DDC/CI interface. 
Please tr y to download the most updated 
graphic adaptor driver from corresponding 
companies’ web site. Install the driver. 
Remove Smar tControl Premium and re-
install it once more.
 
						

							53
Q5.    I f
orgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:   Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor. 
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.   
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
Q6.    In a monitor with the Smartlmage feature,  the sRGB scheme of color temperature 
function in SmartControl Premium is not 
responding, why?
Ans.:   When Smar tlmage is enabled, the sRGB 
scheme is disabled automatically. To use 
sRGB, you need to disable Smar tlmage with 
the 
 button at the front bezel of your 
monitor.  
 
						

							54
7.3 General FAQs
Q1:    When I install m
y monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:   Recommended resolution f
 or Philips 24: 
1920x1200 @60Hz.
•   Unplug all cables, then connect your PC to 
the monitor that y

ou used previously. 
•   In the Windows Star t Menu, select Settings/
Control P

anel. In the Control Panel Window, 
select the Display icon. Inside the Display 
Control Panel, select the Settings tab. Under 
the setting tab, in box labeled desktop area, 
move the sidebar to 1920x1200 pixels (24). 
•   Open Advanced Proper ties and set the 
Refresh Rate to 60Hz,

 then click OK. 
•   Restar t your computer and repeat step 
2 and 3 to v

erify that your PC is set at 
1920x1200@60Hz (24). 
•   Shut down your computer, disconnect your 
old monitor and reconnect y

our Philips LCD 
monitor. 
•   Turn on your monitor and then turn on 
y

our PC .
Q2:    What does the recommended refresh rate  for LCD monitor?
Ans.:   Recommended refresh r
 ate in LCD 
monitors is 60Hz, In case of any disturbance 
on screen, you can set it up to 75Hz to see 
if that removes the disturbance.  Q3:    What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.:   These are the dr
 iver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the (companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:    How do I adjust the resolution?
Ans.:   Y
our video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making  monitor adjustments via OSD?
Ans.:   Simpl
y press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:    Is the LCD screen resistant to scratches?
Ans.:   In gener
al it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

							55
Q7:    How should I clean the LCD surface?
Ans.:   For nor
mal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my  monitor?
Ans.:   Y
es, you can change your color setting 
through OSD control as the following 
procedures,
•   Press OK to show the OSD (On Screen 
Displa

y) menu
•   Press Down Arrow to select the option 
Color then press OK to enter color 
setting,

 there are three settings as below.
1.     Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K 
and 11500K. With settings in the 5000K 
range the panel appears ‘warm, with a 
red-white color tone, while a 11500K 
temperature yields ‘cool, blue-white 
toning. 
2.     sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, 
etc) 
3.     User Define; the user can choose his/
her preference color setting by adjusting 
red, green blue color.
 Note:
   A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K. Q9:    Can the Philips LCD Monitor be  

mounted 
on the wall?
Ans.:   Y
es. Philips LCD monitors have this optional 
feature. Four standard VESA mount holes 
on the rear cover allows the user to 
mount the Philips monitor on most of the 
VESA standard arms or accessories. We 
recommend you to contact your Philips 
sales representative for more information. 
Q10:   Can I connect my LCD monitor to any PC,  workstation or Mac?
Ans.:   Y
es. All Philips LCD monitors are fully 
compatible with standard PCs, Macs and 
workstations. You may need a cable adapter 
to connect the monitor to your Mac 
system. Please contact your Philips sales 
representative for more information. 
Q11:   Are Philips LCD monitors Plug-and-Play?
Ans.:   Y
es, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q12:   What kind of wide-angle technology is  available? 
Ans.:   Cur
rently, the IPS type panels offer the best 
Contrast Ratio, compared to MVA, or PVA 
technologies.  TN panels have improved over 
the years, but IPS panel still gives superior 
results over TN panel.
 
						

							56
Q13:   What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in LCD 
panels? 
Ans.:   Uninter
rupted display of still or static images 
over an extended period may cause burn 
in, also known as after-imaging or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in LCD panel technology. In 
most cases, the burned in or atter-imaging 
or ghost imaging will disappear gradually 
over a period of time after the power has 
been switched off. 
Always activate a moving screen saver 
program when you leave your monitor 
unattended. 
Always activate a periodic screen refresh 
application if your LCD monitor will display 
unchanging static content.
  Warning
   Severeburn-in or after-image or ghost 
image symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q14:   Wh
y is my Display not showing sharp text,  and is displaying jagged characters?
Ans.:   Your LCD monitor works best at its native 
resolution of 1920 x 1200@60Hz. For best 
display please use this resolution.
 
						

							2010 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trade marks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: 245P2 v:1.0