Philips 244el2sb User Manual

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7. Customer care and warranty
Africa
South Africa:
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: 086 000 0888 
Fax: +2711 391 1060
E-mail: monitorcare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm 
Middle East
United Arab  Emirates:
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: [email protected]
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
Israel:
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel  Aviv 
61392  Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and deliver high-
quality performance, ease of use and ease of 
installation. Should you encounter any difficulties 
while installing or using this product, please contact 
Philips directly to benefit from your Philips F1rst 
Choice Warranty. This three-year ser vice warranty 
entitles you to a swap model on-site within 48 
hours of your call being received within the first 
year of purchase. If you have any problems with 
your monitor within the second or third year of 
purchase, we will repair it after it has been sent to 
the ser vice provider at your expense and returned 
to you within five working days, free of charge. 
LIMITED WARRANTY (Computer Monitor)
Please contact us via Website: http://www.philips.
com or http://www.usa.philips.com to access the 
Warranty Registration Card.
Three Years Free Labor / Three Years Free Ser vice 
on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within two 
business days for the first year. This product must 
be shipped in at your expense for ser vice during 
years two and three.
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach it 
to this owners manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For three years thereafter, all par ts will be 
repaired or replaced, and labor is free. After three 
years from the day of purchase, you pay for the 
replacement or repair of all par ts, and for all labor 
charges.
 
						

							40
7. Customer care and warranty
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty period. 
When the warranty on the original product 
expires, the warranty on all replaced and repaired 
products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
Labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement because 
of misuse, accident, unauthorized repair or other 
cause not within the control of Philips. 
reception problems caused by signal conditions or 
cable or antenna systems outside the unit. 
a product that requires modification or adaptation 
to enable it to operate in any countr y other 
than the countr y for which it was designed, 
manufactured, approved and/or authorized, or 
repair of products damaged by these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow the 
exclusion of incidental or consequential damages, 
so the above exclusion may not apply to you. 
This includes, but is not limited to, prerecorded 
material, whether copyrighted or not copyrighted.) 
the model or production number on the product 
has been altered, deleted, removed or made 
illegible.  
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries where 
the product is officially distributed by Philips. In 
countries where Philips does not distribute the 
product, the local Philips ser vice organization will 
attempt to provide ser vice (although there may 
be a delay if the appropriate spare par ts and 
technical manual(s) are not readily available). Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-1838 
(U.S.A. customers only) or (919) 573-7855. 
Before Requesting Service...
Please check your owners manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...
Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may last, this limitation may not apply to 
you.)
 
						

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7. Customer care and warranty
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Four years free par ts and Four years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances for any 
direct, indirect, special, incidental or consequential 
damages, howsoever incurred, even if notified of 
the possibility of such damages.) 
REMEMBER... Please record the model and serial 
numbers found on the product below. 
MODEL # ______________________________ 
SERIAL # _______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
Philips type number • 
Philips serial number  • 
Purchase date (copy of purchase may be  • 
required) 
PC environment Processor : • 
o  CPU and Graphic card name and driver  
 version
o Operating system o  Application being used
Other cards installed  • 
Having the following information available will 
also help speed up the process: 
Your proof of purchase indicating: date of  • 
purchase, dealer name, model and product 
serial number. 
The full address to which the swap model  • 
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the Canada you can contact 
Philips customer care Monday-Friday from 9:00 
AM-6:00 PM Eastern Time (ET). 
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
 
						

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7. Customer care and warranty
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
the documents have been altered in any way  • 
or made illegible; 
the model or production number on the  • 
product has been altered, deleted, removed 
or made illegible; 
repairs or product modifications and  • 
alterations have been executed by 
unauthorized ser vice organizations or 
persons; 
damage is caused by accidents including but  • 
not limited to lightning, water or fire, misuse 
or neglect. 
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured.Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
 
						

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8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking)
Make sure the computer is turned on.    •
  Make sure the signal cable is properly    •
connected to your computer. 
  make sure the monitor cable has no bent pins    •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated   •
Screen says
  Make sure the monitor cable is properly    •
connected to your computer. (Also refer to 
the Quick Star t Guide). 
  Check to see if the monitor cable has bent    •
pins. 
Make sure the computer is turned on.    •
AUTO button doesnt function
  The auto function is applicable only in VGA-   •
Analog mode.  If the result is not satisfactor y, 
you can do manual adjustments via the OSD 
menu.  
 Note 
  The Auto Function is not applicable in 
  DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
Do not perform any troubleshooting steps   •
  Disconnect the monitor from mains power    •
source immediately for safety
  Contact with Philips customer ser vice    •
representative immediately.
 Imaging Problems
Image is not centered
  Adjust the image position using the “Auto”    •
function in OSD Main Controls. 
  Adjust the image position using the Phase/   •
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen 
  Check that the signal cable is properly securely    •
connected to the graphics board or PC . 
Vertical flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
8  Troubleshooting & FAQs
 
						

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8. Troubleshooting & FAQs
Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on     •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
  Always activate a moving screen saver    •
program when you leave your monitor 
unattended. 
  Always activate a periodic screen refresh    •
application if your monitor will display 
unchanging static content.
  Severe” burn-in” or “after-image” or “ghost    •
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
  Set the PC’s display resolution to the same    •
mode as monitor’s recommended screen 
native resolution. Green, red, blue, dark, and white dots appears on 
the screen
  The remaining dots are normal characteristic    •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing 
  You can adjust “power on” light using the    •
power LED Setup in OSD main Controls.
 
						

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8. Troubleshooting & FAQs
8.2  SmartControl Lite FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.    The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:  If the following actions were executed, the 
monitor driver may need to be re-installed.
  Changed video graphic adapter to another    •
one 
Updated video driver    •
Activities on OS, such as ser vice pack or patch    •
  Run Windows Update and updated monitor    •
and/or video driver 
  Windows was booted with the monitor    •
power off or disconnected.To find out, 
please right click My Computer and click on 
Proper ties->Hardware-> Device Manager. If 
you see Plug and Play Monitor shows under 
Monitor, then you need to re-install. Simply 
remove Smar tControl Lite and re-install it. 
Q3.    After installing SmartControl Lite, when 
clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened? 
Ans.:  It might be your graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite and 
re-install it once more. 
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated 
Smar tControl Lite driver is available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Lite and re-install it once more.
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor. 
 
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.    
 
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
 
						

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8. Troubleshooting & FAQs
8.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.: 
Recommended resolution for this minitor : 
1920x1080@60Hz.
  Unplug all cables, then connect your PC to the    •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab, in box labeled desktop 
area, move the sidebar to 1920x1080 pixels. 
  Open Advanced Proper ties and set the    •
Refresh Rate to 60Hz, then click OK. 
  Restar t your computer and repeat step    •
2 and 3 to verify that your PC is set at 
1920x1080@60Hz. 
  Shut down your computer, disconnect your    •
old monitor and reconnect your Philips 
monitor. 
  Turn on your monitor and then turn on your    •
PC .
Q2:    What is the recommended refresh rate for 
monitor?
Ans.:  Recommended refresh rate in monitors is 
60Hz. In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance. Q3:    What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.:  These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:  Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:  Simply press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:    Is the monitor screen resistant to 
scratches?
Ans.:  In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

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8. Troubleshooting & FAQs
Q7:   How should I clean the monitor surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen    •
Display) menu
  Press Down Arrow to select the option    •
Color then press OK to enter color setting, 
there are three settings as below.
Color Temperature; The 2 settings are  1. 
6500K, and 9300K.  
sRGB; this is a standard setting for ensuring  2. 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
User Define; the user can choose his/her  3. 
preference color setting by adjusting red, 
green blue color.
 Note:
  A measurement of the color of light  
  radiated by an object while it is being heated.  
  This measurement is expressed in terms of  
  absolute scale, (degrees Kelvin). Lower Kevin  
  temperatures such as 2004K are red; higher  
  temperatures such as 9300K are blue.  
  Neutral temperature is white, at 6504K.
Q9:    Can the Philips monitor be mounted on 
the wall?
Ans.:  Yes. Philips monitors have this optional 
feature. Four standard VESA mount holes 
on the rear cover allows the user to 
mount the Philips monitor on most of the 
VESA standard arms or accessories. We 
recommend you to contact your Philips 
sales representative for more information. 
Q10:   Can I connect my monitor to any PC, 
workstation or Mac?
Ans.:  Yes. All Philips monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please 
contact your Philips sales representative for 
more information. 
Q11:   Are Philips monitors Plug-and- Play?
Ans.:  Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q12:   What is Image Sticking, or Image Burn-in, 
or After Image, or Ghost Image in monitor 
panels? 
Ans.:  Uninterrupted display of still or static images 
over an extended period may cause burn 
in, also known as after-imaging or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or atter-imaging 
or ghost imaging will disappear gradually 
over a period of time after the power has 
been switched off. Always activate a moving 
screen saver program when you leave your 
monitor unattended.
Always activate a periodic screen refresh 
application if your monitor will display 
unchanging static content.
 
						

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8. Troubleshooting & FAQs
 Warning
  Severeburn-in or after-image orghost 
image symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q13:   Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:  Your monitor works best at its native 
resolution of 1920x1080@60Hz. For best 
display please use this resolution.