Philips 244el2sb User Manual

							29
7. Customer care and warranty
 Note
A red or blue bright dot must be more 
than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects 
Black dot defects appear as pixels or sub pixels 
that are always dark or off. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects.Proximity of Pixel Defects 
Because pixel and sub pixels defects of the same 
type that are near to one another may be more 
noticeable, Philips also specifies tolerances for the 
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due 
to pixel defects during the warranty period, a 
TFT monitor panel in a Philips flat panel monitor 
must have pixel or sub pixel defects exceeding the 
tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
 Note 
1 or 2 adjacent sub pixel defects = 1 dot defect
This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and 
compliance test methods for electronic visual displays)
 
						

							30
7. Customer care and warranty
7.2  Customer Care & Warranty
Customer Care & Warranty
PLEASE SELECT YOUR COUNTRY/AREA 
TO REVIEW DETAILS OF YOUR WARRANTY 
COVERAGE
WESTERN EUROPE  
Austria / Belgium / Denmark / France / Germany / 
Greece / Finland / Ireland / Italy / 
Luxembourg / the Netherlands / Norway / 
Por tugal / Sweden / Switzerland / Spain / 
United Kingdom / Poland
CENTRAL AND EASTERN EUROPE region  
Czech Republic / Hungar y / Russia / Slovakia / 
Slovenia / Turkey/ Romania/ Bulgaria/ Ukraine/ 
Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/ 
Serbia & Montenegro
LATIN AMERICA
Argentina / Brasil
NORTH AMERICA 
Canada / USA
PACIFIC
Australia / New Zealand
ASIA 
China / Hong Kong / Macau/ India / Indonesia / 
Korea / Malaysia / Pakistan / Philippines / Singapore 
/ Taiwan  / Thailand  / Vietnam
AFRICA 
South Africa
MIDDLE EAST 
United Arab Emirates/ IsraelYour Philips Warranty conditions for Western 
Europe per 1st of January 2011
Dear Customer,
Thank you for purchasing this Philips 
monitor.
All Philips monitors are designed 
and manufactured to high standards 
and deliver high-quality performance, 
ease of use and ease of installation. 
Should you encounter any difficulties 
while installing or using this product, 
please contact the Philips helpdesk 
directly to benefit from your Philips 
Warranty conditions. This ser vice 
warranty entitles you to get a 
solution depending on the model you 
purchased when your monitor turns 
out to be faulty or defective. 
What is covered? 
The Philips West European Warranty applies 
within Andorra, Austria,  Belgium,  Cyprus, 
Denmark, France, Germany, Greece, Finland, 
Ireland, Italy, Liechtenstein, Luxembourg, Monaco, 
the Netherlands, Norway, Poland, Por tugal, 
Sweden, Switzerland, Spain and the United 
Kingdom and only for monitors originally designed, 
manufactured, approved and/or authorized for 
usage within these countries.
Warranty coverage begins as from the day you 
buy your monitor and be ser viced in case of 
defects provided for under the warranty coverage 
for a warranty period of 24 months for Philips C, 
E, T, V, and X models and for models B, P and S we 
give 36 months. Your original purchase document 
is your proof for the purchase day, so keep this 
carefully stored and available when a warranty 
ser vice is requested.
 
						

							31
7. Customer care and warranty
For the C,E,T, V and X models, your monitor will 
be picked-up at your address, repaired in our 
Cer tified Ser vice Center and Return back to your 
address within 7 working days after it’s picked up. 
If no Repair can be fulfilled within 10 working days 
after the unit is picked up then a replacement 
monitor of at least an equivalent monitor will be 
shipped to you. 
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the swap 
monitor the warranty period remains equal to 
that of your original monitor, being 24 months as 
from the purchase date of your original monitor.
For the B, P and S models, your monitor will be 
swapped by at least an equivalent monitor in 
case of defects provided for under the warranty 
coverage. Its Philips aim to exchange the swap 
unit within 48 hours after the request for ser vice 
however for remote areas like Island or other 
geographically difficult to reach area, its Philips aim 
to have an exchange time within 72 hours.
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the swap 
monitor the warranty period remains equal to 
that of your original monitor, being 36 months as 
from the purchase date of your original monitor.
What is excluded?
The Philips Warranty applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips Warranty may not apply if:
The documents have been altered in any way  • 
or made illegible; 
The model or production number on the  • 
product has been altered, deleted, removed 
or made illegible; 
Repairs or product modifications and  • 
alterations have been executed by unauthorized ser vice organizations or 
persons; 
Damage is caused by accidents including but  • 
not limited to lightning, water or fire, misuse 
or neglect; 
Reception problems caused by signal  • 
conditions or cable or antenna systems 
outside the unit; 
Defects caused by abuse or misuse of the  • 
monitor ;
Product requires modification or adaptation  • 
to enable it to comply with local or national 
technical standards, which apply in countries 
for which the product was not originally 
designed, manufactured, approved and/or 
authorized. Therefore always check whether 
a product can be used in a specific countr y.
Note that products that are not originally  • 
designed, manufactured, approved and/
or authorized for usage within the Philips 
countries, do not apply to the Philips F1rst 
Choice Warranty. In these cases the Philips 
global warranty terms are valid.
Just a click away
In case of any problems, we advise you to read the 
operating instructions carefully or go to the  
http://www.philips.com/suppor t website for 
additional suppor t. 
Just a phone call away
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully or go to the  
http://www.philips.com/suppor t website for 
additional suppor t before contacting the Philips 
helpdesk.
To solve your problem quickly, please prepare 
the following details before contacting the Philips 
helpdesk:
Philips type number • 
Philips serial number • 
Purchase date (copy of purchase may be  • 
required)
PC environment Processor : • 
 
						

							32
7. Customer care and warranty
o  CUP and Graphic card name and driver version o Operating system o  Application being used 
Other cards installed • 
Having the following information available will also help speed up the process:
•  Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
•  The full address to which the faulty monitor has to be collected and the good model should be 
delivered.
Philips customer help desks are located worldwide. 
Or you can reach us via:
Website: http://www.philips.com/suppor t
Contact Information for West European region:
Germany +49 01803 386 853
€0,09
United Kingdom +44 0207 949 0069 Local call tariff
Ireland +353 01 601 1161 Local call tariff
Spain +34 902 888 785 
€0,10
Finland +358 09 2290 1908 Local call tariff
France +33 082161 1658
€0,09
Greece +30 00800 3122 1223 Free Of Charge
Italy +39 840 320 041
€0,08
Netherlands +31 0900 0400 063
€0,10
Denmark +45 3525 8761 Local call tariff
Norway +47 2270 8250 Local call tariff
Sweden +46 08 632 0016 Local call tariff
Poland +48 0223491505 Local call tariff
Austria +43 0810 000206
€0,07
Belgium
„32 078 250851
€0,06
Luxembourg +352 26 84 30 00 Local call tariff
Por tugal +351 2 1359 1440 Local call tariff
Switzerland +41 02 2310 2116 Local call tariff
 
						

							33
7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer, 
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and deliver high-
quality performance, ease of use and ease of 
installation. Should you encounter any difficulties 
while installing or using this product, please contact 
the Philips helpdesk directly to benefit from your 
Philips Warranty conditions. This ser vice warranty 
entitles you to get a solution depending on the 
model you purchased when your monitor turns 
out to be faulty or defective. 
What is covered?
This Philips Guarantee in Central and Eastern 
Europe applies within Czech Republic, Hungar y, 
Russia, Slovakia, Slovenia,  Turkey, Romania, Bulgaria, 
Ukraine, Baltic states, Serbia & Montenegro and 
Croatia and only for monitors originally designed, 
manufactured, approved and/or authorized for 
usage within these countries. 
Warranty coverage begins as from the day you 
buy your monitor and be ser viced in case of 
defects provided for under the warranty coverage, 
for a warranty period of 24 months for Philips C, 
E, T, V, and X models and for models B, P and S we 
give 36 months. Your original purchase document 
is your proof for the purchase day, so keep this 
carefully stored and available when a warranty 
ser vice is requested.
Depending on your region you can deliver your 
monitor to the address of our Cer tified Ser vice 
Center or your monitor will be picked-up at your 
address. After the monitor is repaired you can pick 
him up or it will be returned back to your address 
within 10 working days star ted when the defect 
units arrived in our ser vice center. 
If no Repair can be fulfilled within 10 working days 
after the unit is picked up then a replacement 
monitor of at least an equivalent monitor will be 
given to you.The replacement monitor remains yours and 
Philips keeps the defective/original monitor. For 
the replacement monitor the warranty period 
remains equal to that of your original monitor.
What is excluded? 
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product. 
The Philips guarantee may not apply if:
The documents have been altered in any way  • 
or made illegible; 
The model or production number on the  • 
product has been altered, deleted, removed 
or made illegible; 
Repairs or product modifications and  • 
alterations have been executed by 
unauthorized ser vice organizations or 
persons; 
Damage is caused by accidents including but  • 
not limited to lightning, water or fire, misuse 
or neglect. 
Reception problems caused by signal  • 
conditions or cable or antenna systems 
outside the unit; 
Defects caused by abuse or misuse of the  • 
monitor ; 
Product requires modification or adaptation  • 
to enable it to comply with local or national 
technical standards, which apply in countries 
for which the product was not originally 
designed, manufactured, approved and/or 
authorized. Therefore always check whether 
a product can be used in a specific countr y.
 
						

							34
7. Customer care and warranty
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
Just a click away
In case of any problems, we advise you to read the 
operating instructions manual or your warranty 
card carefully or go to the www.philips.com/
suppor t website for additional suppor t. 
Just a phone call away 
You need to check your official warranty card 
delivered to you at your day of purchase for the 
nearest contact details of your authorized ser vice 
contact. 
In case not available please check your countr y 
contact showing below.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting our dealers or 
Information Centers.
In case your Philips product is not working 
correctly or is defective, please contact your 
Philips dealer or directly the Philips Ser vice and 
Consumer Information Centers.
Website: http://www.philips.com/suppor tEastern Europe
BELARUS
IBA
Technical Center of JV IBA 
M. Bogdanovich str. 155 
BY - 220040 Minsk 
Tel: +375 17 217 33 86
Service.BY
Petrus Brovky st. 19 – 101-B
220072, Minsk
Belarus
BULGARIA
LAN Ser vice
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
www.lan-ser vice.bg
CZECH REPUBLIC
A-Suppor t
General Consumer Information Center 
800 100 697
CROATIA
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia 
Tel: +385 1 333 0974
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: +372 6519900
www.ee.invia.fujitsu.com
 
						

							35
7. Customer care and warranty
HUNGARY 
Serware Szer viz
Vizimolnár u. 2-4
HU - 1031 Budapest 
Tel: +36 1 2426331
Email: [email protected]
www.serware.hu
Profi Ser vice Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungar y
Tel: +36 1 814 8080 
[email protected]
LATVIA
Ser viceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: ser viss@ser vicenet.lv
LITHUANIA
Ser viceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: ser visas@ser vicenet.lt
www.ser vicenet.lt
ROMANIA
Blue Ridge Intl Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
SERBIA & MONTENEGRO
Kim Tec  d.o.o.
Viline vode bb, Slobodna zona 
Beograd L12/3
11000 Belgrade
Serbia 
Tel. +381 11 20 70 684SLOVAKIA
General Consumer Information Center 
0800004551
Datalan Ser visne Stredisko
Puchovska 8
SK - 831 06 Bratislava 
Tel: +421 2 49207155
Email: ser [email protected]
SLOVENIA
PC HAND 
Brezovce 10 
SI - 1236 Trzin 
Tel: +386 1 530 08 24
Email: ser [email protected]
RUSSIA
CPS
18, Shelepihinskaya nab. 
123290 Moscow 
Russia 
Tel. +7(495)797 3434
TURKEY
See warranty card for local suppor t
Central Turkey:
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul, Turkey
Tel: +90 212 444 4 832
UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company 
Topaz-Ser vice Company, 
Mishina str. 3, 
Kiev 
Ukraine-03151
Tel: +38 044 245 73 31
 
						

							36
7. Customer care and warranty
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
Latin America
TO GET WARRANTY SERVICE IN ARGENTINA 
and BRAZIL.
Please contact Philips at: 
Brazil : 
Consumer care number : 0800-7254101
E-mail address : CIC [email protected]
Monday to Friday: 
8:00am - 8:00pm
Argentina : 
Consumer care number : 0800 3330 856
E-mail address : CIC [email protected]
Monday to Friday: 
8:00am - 8:00pm
BRAZIL
Company : See ASP-BRZ
Address : Rod. Anhanguera, Km 49 Pista Sul - 
Bairro: Terra Nova - Jundiaí/SP 
         CEP 13210-877 – Brasil
Tel: 55 11 4531-8438
Email: [email protected]
ARGENTINA
Company : See ASP-ARG
Address : Azopardo 1480
(C1107ADZ) Cdad. de Buenos Aires
Tel: 54 11 4103-4113
Email: [email protected]: Three Years Free Labor / Three Years Free 
Service on Parts
Australia:
Company: AGOS NETWORK PTY LTD
Address: 4/5 Dursley Road, Yenorra, NSW 2161, 
Australia
Tel: 1300 360 386
Fax: +61-2-80808147
Email: [email protected]
Ser vice hours: Mon.~Fri. 8:00am-7:30pm
New Zealand:
Company: Visual Group Ltd. 
Address: 28 Walls Rd Penrose Auckland
Phone: 0800 657447
Fax: 09 5809607
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 8:30am~5:30pm
Asia (except for Korea) : Three Years Free Labor 
/ Three Years Free Service on Parts
Hong Kong:
Company: Smar t Pixels Technology Ltd.
Address: 9/F Wilson Logistics Center 24-28 Kung 
Kip Street Kwai Chung, N.T., Hong Kong.
Tel: +852 2619 9639
Fax: +852 2148 3123
E-mail: ser vice@smar tpixels.com.hk
Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 
9:00am–1:00pm
Macau:
Company: Smar t Pixels Technology Ltd.
Address: RUA DO PE. ANT ROLIZ NO.2H R/C + 
SL(A) HONG FOK KOK, MACAU
/ç!õX¬(4u/ý·&¦H#ª
Tel: (853)-0800-987
Fax: (853)-2855-2228
E-mail: ser vice@smar tpixels.com.hk
Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 
9:00am–1:00pm
 
						

							37
7. Customer care and warranty
China
TO GET WARRANTY SERVICE IN CHINA.
Please contact Philips at: 
Consumer care number : 4008 800 008
E-mail address : philips_helpdesk@vavotelecom.
com
7days: 8am - 6pm
India:
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road, 
Chennai 600032, India
Tel: 1 800 425 6396
E-mail: [email protected]
SMS: PHILIPS to 56677
Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; 
Indonesia:
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, 
Pondok Pinang. Jakar ta
Tel: 62 21 75909053, 75909056, 7511530         
Fax: 62 21 7510982
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 
8:30am~2:00pm
Coverage: Jakar ta, Bekasi, Krawang, Bogor, Depok, 
Tangerang, Serpong, Serang
Additional service points:
1. ASC  MEDAN
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
Coverage: Medan, Aceh, Pematang Siantar, 
Pakanbaru, Padang
2. ASC YOGYA
Address: Jl.Pembela Tanah Air No.15,Yogyakar ta
Phone: 62 274 564791
Coverage: Yogyakar ta, Solo, Semarang, Magelang
3. ASC  SURABAYA
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A 
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
Coverage: Surabaya, Malang, Pasuruan, Bojonegoro, 
Kediri, Gersik4. ASC  BALI
Address: Jl.Pulau Nusa Penida No.28 Denpasar- 
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar, 
Bedugul
5. ASC  BANDUNG
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend 
A.Yani ,Bandung
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
South Korea:
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 
137-040, Korea
Call Center Tel: 080-600-6600
Tel: 82 2 591 1528
Fax: 82 2 595 9688
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 
9:00AM~1:00PM
Malaysia:
Company: After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, 
Selangor DE, Malaysia.
Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 
9:00am~1:00pm
Pakistan:
Philips Consumer Ser vice
Address: Mubarak manzil, 39, Garden Road, Saddar, 
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: [email protected]
Ser vice hours: Mon.~Sat. 09:30am~1:00pm & 
2:00pm~5:30pm
 
						

							38
7. Customer care and warranty
Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11F The Taipan Place 
Bldg. F. Or tigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:00am~6:00pm
Singapore:
Company: Philips Electronics Singapore Pte Ltd 
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 
9:00am~1:00pm
Taiwan:
Company: FETEC .CO
Address: No.499, Ciwen Rd., Taoyuan City, Taoyuan 
County 330, Taiwan
Consumer Care: 0800-231-099
Tel: (03)3169920
Fax: (03)3169930
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Thailand:
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town In 
Town Soi 3 Road, Wangthonglang, Bangkok 10310 
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499 
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 08:30am~05:30pmVietnam:
1. Ho Chi Minh City :
Company: FPT Ser vice Informatic Company Ltd. - 
Ho Chi Minh City Branch
Address: 207/4 Nguyen Van Thu Street, District 1, 
HCM City
Tel: +84 8 38248007
Fax: +84 8 38248010
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am–12:00am, 
1:30pm–5:30pm; Sat.: 8:00am-12:00am
 
2. Danang City :
Company: FPT Ser vice Informatic Company Ltd. - 
Da nang Office
Address: 336 Le Duan Street - Thanh Khe District 
- 
Đa Nang City 
Tel: 05113.562666; Fax: 05113.562662
Tel: +84 511 3562666
Fax: +84 511 3562662
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 
1:30pm–5:30pm; Sat.: 8:00am-12:00am
 
3. Can tho Province :
Company: FPT Ser vice Informatic Company Ltd. - 
Can Tho  Office
Address: 71/4 Tran Phu Street, Ninh Kieu District, 
Can tho City 
Tel: +84 5113.562666
Fax: +84 5113.562662
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 
1:30pm-5:30pm; Sat.: 8:00am-12:00am