Philips 244el2sb User Manual

39
7. Customer care and warranty
Africa
South Africa:
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: 086 000 0888 
Fax: +2711 391 1060
E-mail: monitorcare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm 
Middle East
United Arab  Emirates:
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail:...

40
7. Customer care and warranty
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty period. 
When the warranty on the original product 
expires, the warranty on all replaced and repaired 
products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
Labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product...

41
7. Customer care and warranty
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Four years free par ts and Four years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances...

42
7. Customer care and warranty
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national...

43
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON...

44
8. Troubleshooting & FAQs
Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on     •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an...

45
8. Troubleshooting & FAQs
8.2  SmartControl Lite FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.    The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:  If the following actions were executed, the...

46
8. Troubleshooting & FAQs
8.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.: 
Recommended resolution for this minitor : 
1920x1080@60Hz.
  Unplug all cables, then connect your PC to the    •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab, in...

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8. Troubleshooting & FAQs
Q7:   How should I clean the monitor surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen    •
Display) menu
  Press Down Arrow to select the...

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8. Troubleshooting & FAQs
 Warning
  Severeburn-in or after-image orghost 
image symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q13:   Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:  Your monitor works best at its native 
resolution of 1920x1080@60Hz. For best 
display please use this resolution.