Philips 235bl2c User Manual

							49
Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may last, this limitation may not apply to 
you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Three years free par ts and three years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances for any 
direct, indirect, special, incidental or consequential 
damages, howsoever incurred, even if notified of 
the possibility of such damages.) 
REMEMBER... Please record the model and serial 
numbers found on the product below. 
MODEL # ______________________________ 
SERIAL # _______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
Philips type number
 •
Philips serial number 
 •
  Purchase date (copy of purchase may be 
 •
required) 
PC environment Processor :
 •
o CUP and Graphic card name and driver 
version 
oOperating system 
oApplication being used
  Other cards installed
 •
Having the following information available will 
also help speed up the process: 
  Your proof of purchase indicating: date of 
 •
purchase, dealer name, model and product 
serial number. 
  The full address to which the swap model 
 •
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the U.S. you can contact Philips 
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from 
10:00 AM-5:00 PM ET hrs by using one of the 
contact phone numbers.
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
 
						

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Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
  the documents have been altered in any way 
 •
or made illegible; 
  the model or production number on the 
 •
product has been altered, deleted, removed or 
made illegible; 
  repairs or product modifications and 
 •
alterations have been executed by 
unauthorized ser vice organizations or persons; 
  damage is caused by accidents including but 
 •
not limited to lightning, water or fire, misuse or 
neglect. 
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
 
						

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7.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)   Make sure the power cord is plugged into the 
 •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the 
 •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking) Make sure the computer is turned on. 
 •
  Make sure the signal cable is properly 
 •
connected to your computer. 
  make sure the monitor cable has no bent pins 
 •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated
 •
Screen says
  Make sure the monitor cable is properly 
 •
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
  Check to see if the monitor cable has bent 
 •
pins. 
Make sure the computer is turned on. 
 •
AUTO button doesnt function
  The auto function is applicable only in VGA-
 •
Analog mode.  If the result is not satisfactor y, 
you can do manual adjustments via the OSD 
menu.  
 Note 
  The Auto Function is not applicable in 
  DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
Do not perform any troubleshooting steps
 •
  Disconnect the monitor from mains power 
 •
source immediately for safety
  Contact with Philips customer ser vice 
 •
representative immediately.
 Imaging Problems
Image is not centered  
Adjust the image position using the “Auto” 
 •
function in OSD Main Controls. 
  Adjust the image position using the Phase/
 •
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen  
  Check that the signal cable is properly securely 
 •
connected to the graphics board or PC . 
Vertical flicker appears
 
Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
7  Troubleshooting & FAQs
 
						

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Horizontal flicker appears 
Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark   Adjust the contrast and brightness on 
 •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.   Uninterrupted display of still or static images 
 •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
  Always activate a moving screen saver 
 •
program when you leave your monitor 
unattended. 
  Always activate a periodic screen refresh 
 •
application if your monitor will display 
unchanging static content.
  Severe” burn-in” or “after-image” or “ghost 
 •
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.    Set the PC’s display resolution to the same 
 •
mode as monitor’s recommended screen 
native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
  The remaining dots are normal characteristic 
 •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing    You can adjust “power on” light using the 
 •
power LED Setup in OSD main Controls.
 Audio problem
No sound  
Check if audio cable is connected to PC and 
 •
monitor correctly.
  Ensure audio is not muted. Press OSD “Menu”, 
 •
select “Audio” then “Mute”. Check it on “Off ” 
position.
  Press “Volume” in OSD main control to adjust 
 •
the volume.
  USB  problem
USB peripherals are not working  
Check if USB upstream cable is connected to 
 •
your monitor correctly 
  Turn your monitor OFF and ON once again. 
 •
You may need to install/reinstall USB drivers in 
your PC and ensure hub is active.
Reconnect your USB peripherals
 •
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

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7.2  SmartControl Premium FAQs
Q1.    
I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable,  what do I do?
Ans.:   Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.     The SmartControl Premium functions 
worked well before, but it does not work 
anymore, what can I do?
Ans.:   If the following actions were executed, the 
monitor driver may need to be 
re-installed.   Changed video graphic adapter to another 
 •
one 
Updated video driver 
 •
Activities on OS, such as ser vice pack or patch 
 •
  Run Windows Update and updated monitor 
 •
and/or video driver 
  Windows was booted with the monitor 
 •
power off or disconnected.To find out, 
please right click My Computer and click on 
Proper ties->Hardware-> Device Manager. If 
you see Plug and Play Monitor shows under 
Monitor, then you need to re-install. Simply 
remove Smar tControl Premium and re-install 
it. Q3.   After installing SmartControl Premium, 
when clicking on SmartControl Premium tab, 
nothing shows up after a while or a failure 
message shows, what happened?
Ans.:  
It might be your graphic adaptor is not 
compatible with the Smar tControl Premium. 
If your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver 
from corresponding companies’ web site. 
Install the driver. Remove Smar tControl 
Premium, and re-install it once more.If it 
is still not working, we are sorr y that the 
graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Premium driver is available.
Q4.     When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:   It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Premium and re-install it once more.
 
						

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Q5.    
I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:   Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.   
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
Q6.     In a monitor with the Smartlmage feature, 
the sRGB scheme of color temperature 
function in SmartControl Premium is not 
responding, why?
Ans.:   When Smar tlmage is enabled, the sRGB 
scheme is disabled automatically. To use 
sRGB, you need to disable Smar tlmage with 
the 
 button at the front bezel of your 
monitor.  
 
						

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7.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for Philips 23: 
1920x1080 @60Hz.
  Unplug all cables, then connect your PC to the 
 •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/
 •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab, in box labeled desktop 
area, move the sidebar to 1920x1080 pixels 
(23). 
  Open Advanced Proper ties and set the 
 •
Refresh Rate to 60Hz, then click OK. 
  Restar t your computer and repeat step 
 •
2 and 3 to verify that your PC is set at 
1920x1080@60Hz (23). 
  Shut down your computer, disconnect your 
 •
old monitor and reconnect your Philips 
monitor. 
  Turn on your monitor and then turn on your 
 •
PC .
Q2:     What does the recommended refresh rate 
for monitor?
Ans.:   Recommended refresh rate in monitors is 
60Hz. In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance.  Q3:    
What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.:   These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:   Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:     What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:   Simply press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:     Is the monitor screen resistant to 
scratches?
Ans.:   In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

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Q7:   How should I clean the monitor surface?
Ans.:  
For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:     Can I change the color setting of my 
monitor?
Ans.:   Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen 
 •
Display) menu
  Press Down Arrow to select the option 
 •
Color then press OK to enter color setting, 
there are three settings as below. Color Temperature; The six settings are 
1. 
5000K, 6500K, 7500K, 8200K, 9300K and 
11500K. With settings in the 5000K range 
the panel appears ‘warm, with a red-white 
color tone, while a 11500K temperature 
yields ‘cool, blue-white toning. 
sRGB; this is a standard setting for ensuring 
2. 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
User Define; the user can choose his/her 
3. 
preference color setting by adjusting red, 
green blue color.
 Note:
  A measurement of the color of light  
  radiated by an object while it is being heated.  
  This measurement is expressed in terms of  
  absolute scale, (degrees Kelvin). Lower Kevin  
  temperatures such as 2004K are red; higher  
  temperatures such as 9300K are blue.  
  Neutral temperature is white, at 6504K. Q9:    
Can the Philips monitor be mounted on 
the wall?
Ans.:   Yes. Philips monitors have this optional 
feature. Four standard VESA mount holes 
on the rear cover allows the user to 
mount the Philips monitor on most of the 
VESA standard arms or accessories. We 
recommend you to contact your Philips 
sales representative for more information. 
Q10:    Can I connect my monitor to any PC, 
workstation or Mac?
Ans.:   Yes. All Philips monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please 
contact your Philips sales representative for 
more information. 
Q11:   Are Philips monitors Plug-and- Play?
Ans.:   Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q12:   What kind of wide-angle technology is  available? 
Ans.:   Currently, the IPS type panels offer the best 
Contrast Ratio, compared to MVA, or PVA 
technologies.  TN panels have improved over 
the years, but IPS panel still gives superior 
results over TN panel.
 
						

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Q13:   What is Image Sticking, or Image Burn-in, 
or After Image, or Ghost Image in monitor 
panels?  
Ans.:   Uninterrupted display of still or static images 
over an extended period may cause burn 
in, also known as after-imaging or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or atter-imaging 
or ghost imaging will disappear gradually 
over a period of time after the power has 
been switched off. Always activate a moving 
screen saver program when you leave your 
monitor unattended.
Always activate a periodic screen refresh 
application if your monitor will display 
unchanging static content.
  Warning
   Severeburn-in or after-image orghost 
image symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Q14:   Why is my Display not showing sharp text,  and is displaying jagged characters?
Ans.:   Your monitor works best at its native 
resolution of 1920x1080@60Hz. For best 
display please use this resolution.
 
						

							2010 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trade marks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: 235B2/235BL2  v1.0