Philips 228c3lsb User Manual

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7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out)880-2-9141747, 9127592 
880-2-8128848 / 52
Cambodia NADistributor : Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)855-023-999992
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1 800 425 6396 
SMS: PHILIPS to 56677 
Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 
7511530
Israel NA Eastronics LTD 1-800-567000
Malaysia NAAfter Market Solutions (CE) 
Sdn Bhd603 7953 3370
Nepal NADistributor : Syakar Co. Ltd 
(warranty buy-out)977-1-4222395 
New Zealand NA Visual Group Ltd. 0800 657447
Pakistan NA Philips Consumer Ser vice (9221) 2737411-16
Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34, 
(02) 637-6559 to 60
Singapore NAPhilips Electronics Singapore 
Pte Ltd (Philips Consumer Care 
Center)(65) 6882 3999
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 
South Korea NA PCS One Korea Ltd.  080-600-6600
Sri Lanka  NAno distributor and/or ser vice 
provider currently
TaiwanPCCW 
Teleser vices 
Taiwan FETEC .CO 0800-231-099
Thailand NA Axis Computer System Co., Ltd. (662) 934-5498
United Arab 
EmiratesNA AL SHAHD COMPUTER L.L.C 00971 4 2276525
Vietnam NAFPT Ser vice Informatic 
Company Ltd.+84 8 38248007 Ho Chi Minh City 
+84 5113.562666 Danang City 
+84 5113.562666 Can tho Province
 
						

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8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking)
Make sure the computer is turned on.    •
  Make sure the signal cable is properly    •
connected to your computer. 
  make sure the monitor cable has no bent pins    •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated   •
Screen says
 
Make sure the monitor cable is properly    •
connected to your computer. (Also refer to 
the Quick Star t Guide). 
  Check to see if the monitor cable has bent    •
pins. 
Make sure the computer is turned on.    •
AUTO button doesnt function
 
The auto function is applicable only in VGA-   •
Analog mode.  If the result is not satisfactor y, 
you can do manual adjustments via the OSD 
menu.  
 Note 
  The Auto Function is not applicable in 
  DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
Do not perform any troubleshooting steps   •
  Disconnect the monitor from mains power    •
source immediately for safety
  Contact with Philips customer ser vice    •
representative immediately.
 Imaging Problems
Image is not centered
  Adjust the image position using the “Auto”    •
function in OSD Main Controls. 
  Adjust the image position using the Phase/   •
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen 
 
Check that the signal cable is properly securely    •
connected to the graphics board or PC . 
Vertical flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
8  Troubleshooting & FAQs
 
						

							41
8. Troubleshooting & FAQs
Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on     •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
  Always activate a moving screen saver    •
program when you leave your monitor 
unattended. 
  Always activate a periodic screen refresh    •
application if your monitor will display 
unchanging static content.
    • Failure to activate a screen saver, or a periodic 
screen refresh application may result in severe 
“burn-in” or “after-image” or “ghost image” 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
  Set the PC’s display resolution to the same    •
mode as monitor’s recommended screen 
native resolution. 
Green, red, blue, dark, and white dots appears on 
the screen
  The remaining dots are normal characteristic    •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing 
  You can adjust “power on” light using the    •
power LED Setup in OSD main Controls.
 Audio problem
No sound
  Check if audio cable is connected to PC and    •
monitor correctly.
  Ensure audio is not muted. Press OSD “Menu”,    •
select “Audio” then “Mute”. Check it on “Off ” 
position.
  Press “Volume” in OSD main control to adjust    •
the volume.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

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8. Troubleshooting & FAQs
8.2  SmartControl Premium FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.    The SmartControl Premium functions 
worked well before, but it does not work 
anymore, what can I do?
Ans.:  If the following actions were executed, the 
monitor driver may need to be 
re-installed.
  Changed video graphic adapter to another    •
one 
Updated video driver    •
Activities on OS, such as ser vice pack or patch    •
  Run Windows Update and updated monitor    •
and/or video driver 
  Windows was booted with the monitor    •
power off or disconnected.To find out, 
please right click My Computer and click on 
Proper ties->Hardware-> Device Manager. If 
you see Plug and Play Monitor shows under 
Monitor, then you need to re-install. Simply 
remove Smar tControl Premium and re-install 
it.Q3    After installing SmartControl Premium, 
when clicking on SmartControl Premium 
tab, nothing shows up after a while or a 
failure message shows, what happened?
Ans.:  It might be your graphic adaptor is not 
compatible with the Smar tControl Premium. 
If your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Premium, 
and re-install it once more. 
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Premium driver is available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Premium and re-install it once more.
 
						

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8. Troubleshooting & FAQs
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor. 
 
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.    
 
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
Q6.    In a monitor with the Smartlmage feature, 
the sRGB scheme of color temperature 
function in SmartControl Premium is not 
responding, why?
Ans.:  When Smar tlmage is enabled, the sRGB 
scheme is disabled automatically. To use 
sRGB, you need to disable Smar tlmage with 
the 
 button at the front bezel of your 
monitor.  
 
						

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8. Troubleshooting & FAQs
8.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for this monitor : 
1920x1080 @60Hz.
  Unplug all cables, then connect your PC to the    •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab, in box labeled desktop 
area, move the sidebar to 1920x1080 pixels. 
  Open Advanced Proper ties and set the    •
Refresh Rate to 60Hz, then click OK. 
  Restar t your computer and repeat step    •
2 and 3 to verify that your PC is set at 
1920x1080@60Hz. 
  Shut down your computer, disconnect your    •
old monitor and reconnect your Philips 
monitor. 
  Turn on your monitor and then turn on your    •
PC .
Q2:    What is the recommended refresh rate for 
monitor?
Ans.:  Recommended refresh rate in monitors is 
60Hz. In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance. Q3:    What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.:  These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:  Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:  Simply press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:    Is the monitor screen resistant to 
scratches?
Ans.:  In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

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8. Troubleshooting & FAQs
Q7:   How should I clean the monitor surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen    •
Display) menu
  Press Down Arrow to select the option    •
Color then press OK to enter color setting, 
there are three settings as below.
Color Temperature; The six settings are  1. 
5000K, 6500K, 7500K, 8200K, 9300K and 
11500K. With settings in the 5000K range 
the panel appears ‘warm, with a red-white 
color tone, while a 11500K temperature 
yields ‘cool, blue-white toning. 
sRGB; this is a standard setting for ensuring  2. 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
User Define; the user can choose his/her  3. 
preference color setting by adjusting red, 
green blue color.
 Note:
  A measurement of the color of light  
  radiated by an object while it is being heated.  
  This measurement is expressed in terms of  
  absolute scale, (degrees Kelvin). Lower Kevin  
  temperatures such as 2004K are red; higher  
  temperatures such as 9300K are blue.  
  Neutral temperature is white, at 6504K.
Q9:    Can I connect my monitor to any PC, 
workstation or Mac?
Ans.:  Yes. All Philips monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please contact your Philips sales representative for 
more information. 
Q10:   Are Philips monitors Plug-and- Play?
Ans.:  Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q11:   What is Image Sticking, or Image Burn-in, 
or After Image, or Ghost Image in monitor 
panels? 
Ans.:  Uninterrupted display of still or static images 
over an extended period may cause burn 
in, also known as after-imaging or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or atter-imaging 
or ghost imaging will disappear gradually 
over a period of time after the power has 
been switched off. Always activate a moving 
screen saver program when you leave your 
monitor unattended.
Always activate a periodic screen refresh 
application if your monitor will display 
unchanging static content.
 Warning
  Failure to activate a screen saver, or a periodic 
screen refresh application may result in severe 
“burn-in” or “after-image” or “ghost image” 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:   Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:  Your monitor works best at its native 
resolution of 1920x1080@60Hz. For best 
display please use this resolution.
 
						

							2011 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trade marks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
M3228CLE2Q