Philips 228c3lsb User Manual

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7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out)880-2-9141747, 9127592 
880-2-8128848 / 52
Cambodia NADistributor : Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)855-023-999992
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1...

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8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON...

41
8. Troubleshooting & FAQs
Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on     •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an...

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8. Troubleshooting & FAQs
8.2  SmartControl Premium FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.    The SmartControl Premium functions 
worked well before, but it does not work 
anymore, what can I do?
Ans.:  If the following actions were...

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8. Troubleshooting & FAQs
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor. 
 
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.    
 
In case the PIN number is forgotten,  
Philips ser...

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8. Troubleshooting & FAQs
8.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for this monitor : 
1920x1080 @60Hz.
  Unplug all cables, then connect your PC to the    •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab,...

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8. Troubleshooting & FAQs
Q7:   How should I clean the monitor surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen    •
Display) menu
  Press Down Arrow to select the...

2011 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trade marks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
M3228CLE2Q