Philips 226c2sb User Manual
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Contact the Philips Customer Care Center phone number listed below for product assistance and procedures for ser vicing: Philips Customer Care Center (877) 835-1838 or (919) 573-7855 (In U.S.A., Puer to Rico and U.S. Virgin Islands, all implied warranties, including implied warranties of merchantability and fitness for a par ticular purpose, are limited in duration to the duration of this express warranty. But, because some states do not allow limitations on how long an implied warranty may last, this limitation may not apply to you.) TO GET WARRANTY SERVICE IN CANADA... Please contact Philips at: (800) 479-6696 Three years free par ts and three years free labor will be provided at Philips Canada depot or any one of its authorized ser vice centers. (In Canada, this warranty is given in lieu of all other warranties. No other warranties are expressed or implied, including any implied warranties of merchantability or fitness for a par ticular purpose. Philips is not liable under any circumstances for any direct, indirect, special, incidental or consequential damages, howsoever incurred, even if notified of the possibility of such damages.) REMEMBER... Please record the model and serial numbers found on the product below. MODEL # ______________________________ SERIAL # _______________________________ This warranty gives you specific legal rights. You may have other rights which var y from state/ province to state/province. Before contacting Philips, please prepare the following details so we can solve your problem quickly. . Philips type number . Philips serial number . Purchase date (copy of purchase may be required) . PC environment Processor : o CUP and Graphic card name and driver version o Operating system o Application being used . Other cards installed Having the following information available will also help speed up the process: . Your proof of purchase indicating: date of purchase, dealer name, model and product serial number. . The full address to which the swap model should be delivered. Just a phone call away Philips’ customer help desks are located worldwide. Within the U.S. you can contact Philips customer care Monday-Friday from 8:00 AM- 9:00 PM Eastern Time (ET) and on Saturdays from 10:00 AM-5:00 PM ET hrs by using one of the contact phone numbers. For more information on this and more great Philips products visit our website at: Website: http://www.philips.com 39
Your International Guarantee Dear Customer, Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards. If, unfor tunately, something should go wrong with this product Philips guarantees free of charge labor and replacement par ts irrespective of the countr y where it is repaired during a period of 12 months from date of purchase. This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the countr y of purchase and does not affect your statutor y rights as a customer. The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • the documents have been altered in any way or made illegible; • the model or production number on the product has been altered, deleted, removed or made illegible; • repairs or product modifications and alterations have been executed by unauthorized ser vice organizations or persons; • damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. In case your Philips product is not working correctly or is defective, please contact your Philips dealer. In the event you require ser vice whilst in another countr y a dealer address can be given to you by the Philips Consumer Help Desk in that countr y, the telephone and fax number of which can be found in the relevant par t of this booklet. In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting your dealer. If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via: Website: http://www.philips.com 40
7.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the back of the monitor. • First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is White) • Make sure the computer is turned on. • Make sure the signal cable is properly connected to your computer. • make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. • The Energy Saving feature may be activated Screen says • Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Set-Up Guide). • Check to see if the monitor cable has bent pins. • Make sure the computer is turned on. AUTO button doesn't function • The auto function is applicable only in VGA- Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessar y. Visible signs of smoke or sparks • Do not perform any troubleshooting steps • Disconnect the monitor from mains power source immediately for safety • Contact with Philips customer ser vice representative immediately. Imaging Problems Image is not centered • Adjust the image position using the “Auto” function in OSD Main Controls. • Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen • Check that the signal cable is properly securely connected to the graphics board or PC . Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. 7 Troubleshooting & FAQs 41
Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause " burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn-in", "after- imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. • Always activate a moving screen saver program when you leave your monitor unattended. • Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. • Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 42
7.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do I
do?
Ans.: Restar t your PC and see if Smar tControl
Premium can work. Otherwise, you will
need to remove and re-install Smar tControl
Premium to ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be
re-installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as ser vice pack or
patch
• Run Windows Update and updated
monitor and/or video driver
• Windows was booted with the monitor
power off or disconnected.
To find out, please right click My
Computer and click on Proper ties-
>Hardware-> Device Manager.
If you see "Plug and Play Monitor"
shows under Monitor, then you need to
re-install. Simply remove Smar tControl
Premium and re-install it. Q3. After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the Smar tControl
Premium. If your graphic adaptor is one
of the above mentioned brands, tr y to
download the most updated graphic adaptor
driver from corresponding companies’ web
site.
Install the driver. Remove Smar tControl
Premium, and re-install it once more.
If it is still not working, we are sorr y that
the graphic adaptor is not suppor ted. Please
visit Philips website and check if an updated
Smar tControl Premium driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
suppor ting DDC/CI interface. Please tr y to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove Smar tControl Premium and
re-install it once more.
Q5. I forgot my PIN for Theft Deterrence
Function. How can I do?
Ans.: Philips Ser vice center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
43
Q6. In a monitor with the Smartlmage
feature, the sRGB scheme of color
temperature function in SmartControl
Premium is not responding, why?
Ans.: When Smar tlmage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable Smar tlmage with
the
button at the front bezel of your
monitor.
44
7.3 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for Philips 21.5": 1920 x 1080 @60Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop area', move the sidebar to 1920 x 1080 pixels (21.5"). • Open 'Advanced Proper ties' and set the Refresh Rate to 60Hz, then click OK. • Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080@60Hz (21.5"). • Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor. • Turn on your monitor and then turn on your PC . Q2: What does the recommended refresh rate for LCD monitor? Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to inser t the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be installed automatically. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display proper ties". Q5: What if I get lost when I am making monitor adjustments via OSD? Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factor y settings. Q6: Is the LCD screen resistant to scratches? Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions. 45
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; The six settings
are 5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears ‘warm,' with a
red-white color tone, while a 11500K
temperature yields ‘cool, blue-white
toning."
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
3. User Define; the user can choose
his/her preference color setting by
adjusting red, green blue color.
Note:
A measurement of the color of light
radiated by an object while it is being heated.
This measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue.
Neutral temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs and
workstations. You may need a cable adapter
to connect the monitor to your Mac
system. Please contact your Philips sales
representative for more information.
Q10: Are Philips LCD monitors
Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play
Q11: What kind of wide-angle technology
is available?
Ans.: Currently, the IPS type panels offer the
best Contrast Ratio, compared to MVA,
or PVA technologies. TN panels have
improved over the years, but IPS panel still
gives superior results over TN panel.
46compatible with Windows 7
.
Q12: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels? Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. Warning Severe"burn-in" or "after-image" or "ghost image" symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Q13: Why is my Display not showing sharp text, and is displaying jagged characters? Ans.: Your LCD monitor works best at its native resolution of 1920 x 1080@60Hz. For best display please use this resolution. 47
2010 © Koninklijke Philips Electronics N.V. All r ights reser ved. Philips and the Philips Shield Em blem are registered t radema rks of Koninklijke Philips Electronics N. V. and are used under license from Koninklijke Philips Elec tronics N.V. Specif ications are subject to change without notic e. Version: M22 2 F 6EC1 48