Philips 221s3s User Manual

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7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
BELARUS NA IBA +375 17 217 3386
BULGARIA NA LAN Ser vice +359 2 960 2360
CROATIA NA Renoprom +385 1 333 0974
ESTONIA NA FUJITSU +372 6519900
LATVIA NA “Ser viceNet LV” Ltd. +371 7460399
LITHUANIA NA UAB "Ser vicenet" +370 7400088
ROMANIA NA Blue Ridge Intl. +40 21 2101969
SERBIA & 
MONTENEGRONA Kim Tec d.o.o. +381 11 20 70 684
SLOVENIA NA PC H.and +386 1 530 08 24
UKRAINENA Comel +380 562320045 
NA Topaz-Ser vice Company +38 044 245 73 31
RussiaNA CPS +7 (495) 645 6746 (for repair)
NA CEEE Par tners +7 (495) 645 3010 (for sales)
Slovakia NA Datalan Ser vice +421 2 49207155
Turkey NA Techpro +90 212 444 4 832 
Czech Rep. NA Asuppor t 800 100 697
Hungar yNA Serware +36 1 2426331 
NA Profi Ser vice +36 1 814 8080
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil
Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center ASC Consumer care number
U.S.A. TOS Teleplan (877) 835-1838
Canada Supercom Supercom (800)479-6696
 
						

							40 Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1 800 425 6396
SMS: PHILIPS to 56677 
Indonesia NAPT. Gadingsari elektronika 
PrimaTel: 62 21 75909053, 75909056, 
7511530
South Korea NA PCS One Korea Ltd. 080-600-6600
Malaysia NAAfter Market Solutions (CE) 
Sdn Bhd603 7953 3370
Pakistan NA Philips Consumer Ser vice (9221) 2737411-16
Singapore NAPhilips Electronics Singapore 
Pte Ltd (Philips Consumer 
Care Center)(65) 6882 3999
TaiwanPCCW
Teleser vices 
Taiwan FETEC .CO 0800-231-099
Thailand NAAxis Computer System Co., 
Ltd.(662) 934-5498
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 
UNITED ARAB 
EMIRATESNAAL SHAHD COMPUTER 
L.L.C00971 4 2276525
Israel NA Eastronics LTD 1-800-567000
Vietnam NAFPT Ser vice Informatic 
Company Ltd.+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
Philippines NA Glee Electronics, Inc.(02) 633-4533 to 34,
(02) 637-6559 to 60
Sri Lanka  NAno distributor and/or ser vice 
provider currently
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out)880-2-9141747, 9127592
880-2-8128848 / 52
Nepal NADistributor : Syakar Co. Ltd 
(warranty buy-out)977-1-4222395
Cambodia NADistributor : Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)855-023-999992
7. Customer care and warranty
 
						

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8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact 
Philips customer ser vice representative.
Common Problems
No Picture (Power LED not lit.)
vMake sure the power cord is plugged into 
the power outlet and into the back of the 
monitor. 
vFirst, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is White.)
vMake sure the computer is turned on. 
vMake sure the signal cable is properly 
connected to your computer. 
vMake sure the monitor cable has no bent 
pins on the connect side. If yes, repair or 
replace the cable. 
vThe Energy Saving feature may be activated. 
Screen says
Attention
Check cable connection
vMake sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Star t Guide). 
vCheck to see if the monitor cable has bent 
pins. 
vMake sure the computer is turned on. 
AUTO button doesn't function.
vThe auto function is applicable only in 
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu. 
8. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessar y. 
Visible signs of smoke or sparks.
vDo not perform any troubleshooting steps.
vDisconnect the monitor from mains power 
source immediately for safety.
vContact with Philips customer ser vice 
representative immediately.
Imaging Problems
Image is not centered.
vAdjust the image position using the “Auto” 
function in OSD Main Controls. 
vAdjust the image position using the Phase/
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen.
vCheck that the signal cable is properly 
securely connected to the graphics board 
or PC .
Vertical flicker appears.
vAdjust the image using the “Auto” function 
in OSD Main Controls. 
vEliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Horizontal flicker appears.
vAdjust the image using the “Auto” function 
in OSD Main Controls. 
 
						

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8. Troubleshooting & FAQs
vEliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark.
vAdjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
vUninterrupted display of still or static 
images over an extended period may cause 
"burn in", also known as "after-imaging " 
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a 
well-known phenomenon in Monitor panel 
technology. In most cases, the "burned in" 
or "after-imaging" or "ghost imaging" will 
disappear gradually over a period of time 
after the power has been switched off.
vAlways activate a moving screen saver 
program when you leave your monitor 
unattended.
vAlways activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
vSevere “burn-in”  or “after-image”  or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or 
blurred. 
vSet the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution. 
Green, red, blue, dark, and white dots appears 
on the screen.
vThe remaining dots are normal 
characteristic of the liquid cr ystal used in 
today’s technology, Please refer the pixel 
policy for more detail. 
The "power on" light is too strong and is 
disturbing. 
vYou can adjust “power on” light using the 
power LED Setup in OSD main Controls.For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

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8.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a 
different one and the SmartControl 
Premium becomes un-usable,  what do 
I do?
Ans.:Restar t your PC and see if 
Smar tControl Premium can work. 
Otherwise, you will need to remove 
and re-install Smar tControl Premium to 
ensure proper driver is installed.
Q2. The SmartControl Premium functions 
worked well before, but it does not 
work anymore, what can I do?
Ans.:If the following actions were executed, 
the monitor driver may need to be re-
installed.
vChanged video graphic adapter to another 
one
vUpdated video driver 
vActivities on OS, such as ser vice pack or 
patch
vRun Windows Update and updated 
monitor and/or video driver 
vWindows was booted with the monitor 
power off or disconnected.
vTo find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
vIf you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Premium and 
re-install it.
Q3.  After installing SmartControl Premium, 
when clicking on SmartControl 
Premium tab, nothing shows up after a 
while or a failure message shows, what 
happened?
Ans.:It might be your graphic adaptor is not 
8. Troubleshooting & FAQs
compatible with the Smar tControl 
Premium. If your graphic adaptor is one 
of the above mentioned brands, tr y to 
download the most updated graphic 
adaptor driver from corresponding 
companies’ web site. Install the driver. 
Remove Smar tControl Premium, and 
re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. 
Please visit Philips website and check 
if an updated Smar tControl Premium 
driver is available.
Q4.  When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:It might be your graphic card adaptor 
driver is not the most updated 
version which fully suppor ting DDC/
CI interface. Please tr y to download 
the most updated graphic adaptor 
driver from corresponding companies’ 
web site. Install the driver. Remove 
Smar tControl Premium and re-install it 
once more. 
Attention
Theft mode enabled
Q5.  I forgot my PIN for Theft Deterrence 
Function. How can I do?
Ans.:Philips Ser vice center has a right to 
ask for legitimate identification and 
authorization, in order to establish 
ownership of the monitor.
 
						

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8.3 General FAQs
Q1:  When I install my monitor what should 
I do if the screen shows 'Cannot 
display this video mode'?
Ans.:Recommen
ded resolution for this 
monitor : 1920 x 1080 @60Hz.
vUnplug all cables, then connect your PC to 
the monitor that you used previously. 
vIn the Windows Star t Menu, select Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box labeled 
'desktop area', move the sidebar to 1920 x 
1080 pixels. 
vOpen 'Advanced Proper ties' and set the 
Refresh Rate to 60Hz, then click OK. 
vRestar t your computer and repeat step 2 
and 3 to verify that your PC is set at 1920 
x 1080 @60Hz. 
vShut down your computer, disconnect your 
old monitor and reconnect your Philips 
Monitor. 
vTurn on your monitor and then turn on 
your PC .
Q2:  What is the recommended refresh 
rate for Monitor?
Ans.:Recommended refresh rate in Monitors 
is 60Hz, In case of any disturbance on 
screen, you can set it up to 75Hz to see 
if that removes the disturbance. 
Q3:  What are the .inf and .icm files on the 
CD-ROM? How do I install the drivers 
(.inf and .icm)?
Ans.:These are the driver files for your 
monitor. Follow the instructions in your 
user manual to install the drivers. Your 
computer may ask you for monitor 
drivers (.inf and .icm files) or a driver 
disk when you first install your monitor. 
Follow the instructions to inser t the ( 
companion CD-ROM) included in this package. Monitor drivers (.inf and .icm 
files) will be installed automatically.
Q4:  How do I adjust the resolution?
Ans.:Your video card/graphic driver and 
monitor together determine the 
available resolutions. You can select the 
desired resolution under Windows
®
Control Panel with the "Display 
proper ties".
Q5:  What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:  Is the LCD screen resistant to 
scratches?
Ans.:In general it is recommended that 
the panel surface is not subjected to 
excessive shocks and is protected from 
sharp or blunt objects. When handling 
the monitor, make sure that there is 
no pressure or force applied to the 
panel surface side. This may affect your 
warranty conditions.
Q7:  How should I clean the LCD surface?
Ans.:For normal cleaning, use a clean, soft 
cloth. For extensive cleaning, please use 
isopropyl alcohol. Do not use other 
solvents such as ethyl alcohol, ethanol, 
acetone, hexane, etc. 
Q8:  Can I change the color setting of my 
monitor?
Ans.:Yes, you can change your color setting 
through OSD control as the following 
procedures:
vPress "OK" to show the OSD (On 
Screen Display) menu
vPress "Down Arrow" to select the 
option "Color" then press "OK" to 
enter color setting, there are three 
settings as below.
8. Troubleshooting & FAQs
 
						

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1. Color Temperature; The  six  settings  are 
5000K, 6500K, 7500K, 8200K, 9300K and 
11500K. With settings in the 5000K range 
the panel appears ‘warm,' with a red-white 
color tone, while a 11500K temperature 
yields ‘cool, blue-white toning." 
2. sRGB; this is a standard setting for ensuring 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
3. User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
Note:
A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.
Q9:  Can I connect my Monitor to any PC, 
workstation or Mac?
Ans.:Yes. All Philips Monitors are fully 
compatible with standard PCs, Macs 
and workstations. You may need a cable 
adapter to connect the monitor to 
your Mac system. Please contact your 
Philips sales representative for more 
information. 
Q10:  Are Philips Monitors Plug-and- Play?
Ans.:Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux 
Q11:  What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in 
Monitor panels?
Ans.:Uninterrupted display of still or static 
images over an extended period 
may cause 
"burn in", also known as 
"after-imaging" or "ghost imaging", 
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known phenomenon in Monitor panel 
technology. In most cases, the "burned 
in" or "atter-imaging" or "ghost imaging" 
will disappear gradually over a period of 
time after the power has been switched 
off.
Always activate a moving screen saver 
program when you leave your monitor 
unattended.
Always activate a periodic screen 
refresh application if your Monitor will 
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image" 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:  Why is my Display not showing 
sharp text, and is displaying jagged 
characters?
Ans.:Your Monitor works best at its native 
resoluti
on of 1920 x 1080 @60Hz. For 
best display please use this resolution.
8. Troubleshooting & FAQs
 
						

							2011 © Koninklijke Philips Electronics N.V.  All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifcations are subject to change without notice.
Version: M3221SE2T