Philips 221e2sb User Manual

							39
7.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
•	 Make	sure	the	power	cord	is	plugged	into		
  the power outlet and into the back of the  
 monitor. 
•	 First, 	ensure	that	the	power	button	on	the		
	 front	of	the	monitor	is	in	the	OFF	position, 		
 then press it to the ON position.
No Picture (Power LED is White)
•	 Make	sure	the	computer	is	turned	on. 	
•	 Make	sure	the	signal	cable	is	properly		
 connected to your computer. 
•	 make	sure	the	monitor	cable	has	no	bent		
 pins on the connect side. If yes, repair or  
 replace the cable. 
•	 The	Energy	Saving	feature	may	be	activated
Screen says
•	 Make	sure	the	monitor	cable	is	properly		
	 connected	to	your	computer. 	(Also	refer	to		
 the Quick Set-Up Guide). 
•	 Check	to	see	if	the	monitor	cable	has	bent		
 pins. 
•	 Make	sure	the	computer	is	turned	on. 	
AUTO button doesn't function
•	 The	auto	function	is	applicable	only	in	
	 VGA-	Analog	mode.		If	the	result	is	not		
 satisfactor y, you can do manual adjustments  
 via the OSD menu.  
 Note 
	 The	 Auto	Function	is	not	applicable	in	
 DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
•	 Do	not	perform	any	troubleshooting	steps
•	 Disconnect	the	monitor	from	mains	power		
 source immediately for safety
•	 Contact	with	Philips	customer	ser vice		
 representative immediately.
 Imaging Problems
Image is not centered
•	 Adjust	the	image	position	using	the	 “Auto”		
	 function	in	OSD	Main	Controls. 	
•	 Adjust	the	image	position	using	the	Phase/	
	 Clock	of	Setup	in	OSD	Main	Controls. 		It	is		
	 valid	only	in	VGA	mode.	
Image vibrates on the screen 
•	 Check	that 	the 	signal 	cable 	is 	properly 	securely	
  connected to the graphics board or PC . 
Vertical flicker appears
•	 Adjust	the	image	using	the	 “Auto”	function		
	 in	OSD	Main	Controls. 	
•	 Eliminate	the	ver tical	bars	using	the	Phase/	
	 Clock	of	Setup	in	OSD	Main	Controls. 	It	is		
	 valid	only	in	VGA	mode.
7 Troubleshooting & FAQs
 
						

							40
Horizontal flicker appears
•	 Adjust	the	image	using	the	“Auto”	function		
	 in	OSD	Main	Controls. 	
•	 Eliminate	the	ver tical	bars	using	the	Phase/	
	 Clock	of	Setup	in	OSD	Main	Controls. 	It	is		
	 valid	only	in	VGA	mode.
Image appears blurred, indistinct or too dark
•	 Adjust	the	contrast	and	brightness	on	
 On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	 Uninterrupted	display	of	still	or	static	images		
 over an extended period may cause " burn  
 in", also known as "after-imaging " or "ghost  
 imaging", on your screen. "Burn-in", "after- 
 imaging", or "ghost imaging" is a well-known  
 phenomenon in LCD panel technology. In  
 most cases, the "burned in" or "after-imaging" 
 or "ghost imaging" will disappear gradually  
 over a period of time after the power has  
 been switched off. 
•	 Always	activate 	a	moving	screen	saver	
 program when you leave your monitor  
 unattended. 
•	 Always	activate 	a	periodic	screen	refresh		
 application if your LCD monitor will display  
 unchanging static content.
•	 Severe” 	burn-in”	or	“after-image” 	or	“ghost		
  image” symptoms will not disappear and  
 cannot be repaired. The damage mentioned  
 above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
•	 Set	the	PC’s	display	resolution	to	the	same		
 mode as monitor’s recommended screen  
 native resolution. 
Green, red, blue, dark, and white dots appears on 
the screen
•	 The	remaining	dots	are	normal	characteristic		
 of the liquid cr ystal used in today’s    
 technology, Please refer the pixel policy for  
 more detail. 
The "power on" light is too strong and is 
disturbing •	 You	can	adjust 	“power	on” 	light	using	the		
 power LED Setup in OSD main Controls.
 Audio problem
No sound
•	 Check	if	audio	cable	is	connected	to	PC	and		
  monitor correctly.
•	 Ensure	audio	is	not	muted. 	Press	OSD		
	 “Menu”,	select	“Audio” 	then	“Mute”. 	Check		
 it on “Off ” position.
•	 Press	 “Volume”	in	OSD	main	control	to		
 adjust the volume.
For	fur ther	assistance, 	refer	to	the	Consumer	
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							41
7.2 SmartControl Lite FAQs
Q1.  I change the monitor on a PC to a  
    different one and the SmartControl  
   Lite becomes un-usable,  what do I  
   do?
Ans.: Restar t your PC and see if Smar tControl  
  Lite can work. Otherwise, you will  
    need to remove and re-install Smar tControl   
  Lite to ensure proper driver is installed.
Q2.  The SmartControl Lite functions  
    worked well before, but it does not work  
   anymore, what can I do?
Ans.: If the following actions were executed,  
    the monitor driver may need to be 
   re-installed.
 • Changed video graphic adapter to another  
    one 
 • Updated video driver 
 • Activities	on	OS, 	such	as	ser vice	pack	or		
   patch 
 • Run Windows Update and updated  
   monitor and/or video driver 
 • Windows was booted with the monitor  
   power off or disconnected.
	 	 To	find	out, 	please	right	click	My	
   Computer and click on Proper ties- 
	 	 >Hardware->	Device	Manager. 	
	 	 If	you	see	"Plug	and	Play	Monitor"		
	 	 shows	under	Monitor,	then	you	need	to		
   re-install. Simply remove Smar tControl  
  Lite and re-install it.
Q3.  After installing SmartControl Lite,  
   when clicking on SmartControl Lite  
   tab, nothing shows up after a while or a  
   failure message shows, what happened?
Ans.: It might be your graphic adaptor is not  
    compatible with the Smar tControl  
  Lite. If your graphic adaptor is one 
   of the above mentioned brands, tr y to  
   download the most updated graphic adaptor 
   driver from corresponding companies’ web  
   site.  
   Install the driver. Remove Smar tControl  
  Lite, and re-install it once more.
   If it is still not working, we are sorr y that  
   the graphic adaptor is not suppor ted. Please  
   visit Philips website and check if an updated  
   Smar tControl Lite driver is available.
Q4.  When I click on Product Information,  
   only partial information is shown, what  
   happened?
Ans.: It might be your graphic card adaptor driver  
    is not the most updated version which fully  
   suppor ting DDC/CI interface. Please tr y to  
   download the most updated graphic  
   adaptor driver from corresponding  
   companies’ web site. Install the driver.  
   Remove Smar tControl Lite and 
   re-install it once more.
Q5.  I forgot my PIN for Theft Deterrence  
   Function. How can I do?
Ans.: Philips Ser vice center has a right to ask for  
    legitimate identification and authorization, in  
   order to establish ownership of the monitor.
 
						

							42
7.3 General FAQs
Q1:   When I install my monitor what should I  
   do if the screen shows 'Cannot display this  
   video mode'?
Ans.:	 Recommended	resolution	for	Philips	21.5": 		
   1920 x 1080 @60Hz.
 • Unplug all cables, then connect your PC to  
   the monitor that you used previously. 
 • In	the	 Windows	Star t	Menu, 	select	Settings/	
   Control Panel. In the Control Panel Window,   
   select the Display icon. Inside the Display
   Control Panel, select the 'Settings' tab.  
   Under the setting tab, in box labeled 
   'desktop area', move the sidebar to  
   1920 x 1080 pixels (21.5"). 
 • Open	'Advanced	Proper ties'	and	set	the		
	 	 Refresh	Rate	to	60Hz, 	then	click	OK.	
 • Restar t your computer and repeat step 
   2 and 3 to verify that your PC is set at  
   1920 x 1080@60Hz (21.5"). 
 • Shut down your computer, disconnect your  
   old monitor and reconnect your Philips  
   LCD monitor. 
 • Turn on your monitor and then turn on  
   your PC .
Q2:  What does the recommended refresh  
   rate for LCD monitor?
Ans.: Recommended refresh rate in LCD  
    monitors is 60Hz, In case of any disturbance  
   on screen, you can set it up to 75Hz to see  
   if that removes the disturbance. 
Q3:  What are the .inf and .icm files on the  
   CD-ROM? How do I install the drivers  
   (.inf and .icm)?
Ans.: These are the driver files for your monitor.  
	 	 Follow	the	instructions	in	your	user	manual		
	 	 to	install	the	drivers. 	Your	computer	may		
    ask you for monitor drivers (.inf and .icm  
   files) or a driver disk when you first install  
	 	 your	monitor. 	Follow	the	instructions	to		
	 	 inser t	the	(	companion	CD-ROM)	included		
	 	 in	this	package. 	Monitor	drivers	(.inf 	and	.icm		
   files) will be installed automatically.
Q4:  How do I adjust the resolution?
Ans.:	 Your	video	card/graphic	driver	and	monitor		
   together determine the available resolutions.  
	 	 You	can	select	the	desired	resolution	under		
   Windows® Control Panel with the "Display  
   proper ties".
Q5:  What if I get lost when I am making  
   monitor adjustments via OSD?
Ans.:	 Simply	press	the	OK	button, 	then	select		
   'Reset' to recall all of the original factor y  
   settings.
Q6:  Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the panel  
    surface is not subjected to excessive shocks  
   and is protected from sharp or blunt  
   objects. When handling the monitor, make  
   sure that there is no pressure or force  
   applied to the panel surface side.  This may  
   affect your warranty conditions.
 
						

							43
Q7:  How should I clean the LCD surface?
Ans.:	 For	normal	cleaning, 	use	a	clean,	soft	cloth.		
	 	 For	extensive	cleaning, 	please	use	isopropyl		
   alcohol. Do not use other solvents such as  
   ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:  Can I change the color setting of my  
   monitor?
Ans.:	 Yes,	you	can	change	your	color	setting		
    through OSD control as the following  
   procedures,
 • Press	"OK"	to	show	the	OSD	(On	Screen		
   Display) menu
 • Press	"Down	 Arrow"	to	select	the	option		
	 	 "Color"	then	press	"OK"	to	enter	color		
   setting, there are three settings as below.
  1.   Color Temperature; The six settings  
	 	 	 	 are	5000K, 	6500K,	7500K,	8200K,	9300K		
	 	 	 	 and	11500K. 	With	settings	in	the	5000K		
        range the panel appears ‘warm,' with a 
	 	 	 	 red-white	color	tone, 	while	a	11500K		
       temperature yields ‘cool, blue-white  
       toning." 
  2.   sRGB; this is a standard setting for  
        ensuring correct exchange of colors  
       between different device (e.g. digital  
       cameras, monitors, printers, scanners,  
       etc) 
  3.   User Define; the user can choose 
        his/her preference color setting by  
       adjusting red, green blue color.
 Note:
	 A	measurement	of	the	color	of	light		
 radiated by an object while it is being heated.  
 This measurement is expressed in terms of  
	 absolute	scale, 	(degrees	Kelvin).	Lower	Kevin		
	 temperatures	such	as	2004K	are 	red;	higher		
	 temperatures	such	as	9300K	are 	blue.		
	 Neutral	temperature	is	white, 	at	6504K.
Q9:   Can I connect my LCD monitor to any PC,   
   workstation or Mac?
Ans.:	 Yes.	All	Philips	LCD	monitors	are	fully	
	 	 compatible	with	standard	PCs, 	Macs	and		
	 	 workstations.	You	may	need	a	cable	adapter		
	 	 to	connect	the	monitor	to	your	Mac	
    system. Please contact your Philips sales  
   representative for more information. 
Q10:  Are Philips LCD monitors 
   Plug-and- Play?
Ans.:	 Yes,	the	monitors	are	Plug-and-Play		
    compatible with Windows 7/Vista/XP/NT,  
	 	 Mac	OSX, 	Linux	
Q11:  What kind of wide-angle technology  
   is available? 
Ans.: Currently, the IPS type panels offer the  
	 	 best	Contrast	Ratio, 	compared	to	MVA,	
	 	 or	PVA	technologies. 		TN	panels	have		
    improved over the years, but IPS panel still  
   gives superior results over TN panel.
 
						

							44
Q12:  What is Image Sticking, or Image   
   Burn-in, or After Image, or Ghost Image in  
   LCD panels? 
Ans.: Uninterrupted display of still or static images  
    over an extended period may cause 
   "burn in", also known as "after-imaging" or  
   "ghost imaging", on your screen. "Burn-in", 
   "after-imaging", or "ghost imaging" is a 
   well-known phenomenon in LCD panel 
   technology. In most cases, the "burned in" or 
   "atter-imaging" or "ghost imaging" will 
   disappear gradually over a period of time 
   after the power has been switched off.
	 	 Always	activate	a	moving	screen	saver	
   program when you leave your monitor  
   unattended.
	 	 Always	activate	a	periodic	screen	refresh		
   application if your LCD monitor will display  
   unchanging static content.
 Warning
 Severe"burn-in" or "after-image" or
 "ghost image" symptoms will not disappear  
 and cannot be repaired. The damage  
 mentioned above is not covered under your  
 warranty.
Q13:   Why is my Display not showing sharp text, 
   and is displaying jagged characters?
Ans.:	 Your	LCD	monitor	works	best	at	its	native		
	 	 resolution	of	1920	x	1080@60Hz. 	For	best		
   display please use this resolution.
 
						

							45
2010 © Koninklijke Philips Electronics N.V.   All r ights reser ved.
Philips and the Philips Shield Em blem are registered t radema rks of 
Koninklijke Philips Electronics N. V. and are used under license from 
Koninklijke Philips Elec tronics N.V.
Specif ications are subject to change without notic e.
V er sion:  M2221E1T