Philips 220s2s User Manual

							
39
Singapore 
Company: Philips Electronics Singapore Pte Ltd 
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 
9:00am~1:00pm
Taiwan
Company: FETEC .CO 
Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing 
Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 
Consumer Care: 0800-231-099 
Tel: (03)2120336 
Fax: (03)3129184 
E-mail: [email protected] 
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Thailand 
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town In 
Town Soi 3 Road, Wangthonglang, Bangkok 10310 
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499 
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 08:30am~05:30pm
Glee Electronics Inc
Contact nos. (632) 636-3636 / 7064028 to 29
Fax no. (632) 7064026 
Receiving Centers
NEO CARE - Megamall
4th Level Cyberzone, Building B,
SM Megamall, Mandaluyong City
NEO CARE - SM North EDSA
4th Level Cyberzone, Annex Bldg.
SM City Nor th EDSA, Quezon City
441-1610
MDR Microware Sales Inc.
Cebu Branch
N. Escario corner Clavano St., Cebu City Phils.
# 255-4415/ 255-3242/253-9361/4124864 to 67
Sun # 0922-8210045 to 46
Davao Office:
C . Arellano St., Davao City 8000
082- 225-3021/225-3022
Sun# 0922-8210015  
CDO Office:
1445 Corrales Ext.,CDO City
088-856-8540/856-8541
Sun # 0922-8210080
Iloilo Office:
C . Lim Comp., Gomez St., Iloilo City
# 033 338-4159/ 033 508-3741
Sun # 0922-8808850 
Africa
SOUTH AFRICA
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: +27878084456 
Fax: +2711 391 1060
E-mail: customercare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
Middle East + North Africa
Company: AL SHAHD COMPUTER L.L.C 
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES 
TEL: 00971 4 2276525 
FAX: 00971 4 2276242 
E-mail: [email protected] 
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
 
						

							
40Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.

All Philips monitors are designed and 
manufactured to high standards and 
deliver high-quality performance, ease 
of use and ease of installation. Should 
you encounter any difficulties while 
installing or using this product, please contact 
Philips directly to benefit from your Philips F1rst 
Choice Warranty. This three-year ser vice warranty 
entitles you to a swap model on-site within 48 
hours of your call being received within the first 
year of purchase. If you have any problems with 
your monitor within the second or third year of 
purchase, we will repair it after it has been sent 
to the ser vice provider at your expense and 
returned to you within five working days, free of 
charge. 
Israel
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00
LIMITED WARRANTY (Computer Monitor)
Click here to access the Warranty Registration 
Card.
Three Years Free Labor / Three Years Free Ser vice 
on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within two 
business days for the first year. This product must 
be shipped in at your expense for ser vice during 
years two and three.
 
						

							
41
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach it 
to this owner's manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For three years thereafter, all par ts will be 
repaired or replaced, and labor is free. After three 
years from the day of purchase, you pay for the 
replacement or repair of all par ts, and for all labor 
charges.
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty period. 
When the warranty on the original product 
expires, the warranty on all replaced and repaired 
products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement because 
of misuse, accident, unauthorized repair or other 
cause not within the control of Philips Consumer 
Electronics. 
reception problems caused by signal conditions or 
cable or antenna systems outside the unit. 
a product that requires modification or adaptation 
to enable it to operate in any countr y other 
than the countr y for which it was designed, 
manufactured, approved and/or authorized, or 
repair of products damaged by these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow the 
exclusion of incidental or consequential damages, 
so the above exclusion may not apply to you. 
This includes, but is not limited to, prerecorded 
material, whether copyrighted or not copyrighted.) 
the model or production number on the product 
has been altered, deleted, removed or made 
illegible.  
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries 
where the product is officially distributed by 
Philips Consumer Electronics. In countries where 
Philips Consumer Electronics does not distribute 
the product, the local Philips ser vice organization 
will attempt to provide ser vice (although there 
may be a delay if the appropriate spare par ts and 
technical manual(s) are not readily available). 
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-1838 
(U.S.A. customers only) or (919) 573-7855. 
Before Requesting Service...
Please check your owner's manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...
 
						

							
42
Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may last, this limitation may not apply to 
you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Three years free par ts and three years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances for any 
direct, indirect, special, incidental or consequential 
damages, howsoever incurred, even if notified of 
the possibility of such damages.) 
REMEMBER... Please record the model and serial 
numbers found on the product below. 
MODEL # ______________________________ 
SERIAL # _______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
 
.
 Philips type number
 .  Philips serial number 
 .  Purchase date (copy of purchase may be   
 
required) 
 
.  PC environment Processor :
 o  CUP and Graphic card name and driver   
    version 
 
o  Operating system 
 o  Application being used
 
.  Other cards installed
 
Having the following information available   
 
will also help speed up the process: 
 
.  Your proof of purchase indicating: date of   
 
purchase, dealer name, model and product   
 
serial number. 
 
.  The full address to which the swap model   
 
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the U.S. you can contact Philips 
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from 
10:00 AM-5:00 PM ET hrs by using one of the 
contact phone numbers.
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
 
						

							
43
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealer's 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
•	 the
	
documents
	
have
	
been
	
altered
	
in
	
any
	
way
	
	
 
or made illegible; 
•	 the
	
model
	
or
	
production
	
number
	
on
	
the
	
	
 
product has been altered, deleted, removed 
 
 
or made illegible; 
•	 repairs
	
or
	
product
	
modifications
	
and
	
	
 
alterations have been executed by 
   
 
unauthorized ser vice organizations or 
 
 
persons; 
•	 damage
	
is
	
caused
	
by
	
accidents
	
including
	
but
	
	
 
not limited to lightning, water or fire, misuse 
 
 
or neglect. 

Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
 
						

							
44
7.1
 
Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.

  Common Problems
No Picture (Power LED not lit)
•	 Make
	 sure 	 the 	 power 	 cord 	 is 	 plugged 	 into 	 	
  the power outlet and into the back of the   
  monitor. 
•	 First,
	 ensure 	 that 	 the 	 power 	 button 	 on 	 the 	 	
  front of the monitor is in the OFF position,   
  then press it to the ON position.
No Picture (Power LED is white blinking)
•	 Make
	 sure 	 the 	 computer 	 is 	 turned 	 on. 	
•	 Make 	 sure 	 the 	 signal 	 cable 	 is 	 properly 	 	
  connected to your computer. 
•	 make
	 sure 	 the 	 monitor 	 cable 	 has 	 no 	 bent 	 	
  pins on the connect side. If yes, repair or   
  replace the cable. 
•	 The
	 Energy 	 Saving 	 feature 	 may 	 be 	 activated
Screen says
•	 Make
	 sure 	 the 	 monitor 	 cable 	 is 	 properly 	 	
  connected to your computer. (Also refer to   
  the Quick Set-Up Guide). 
•	 Check
	 to 	 see 	 if 	 the 	 monitor 	 cable 	 has 	 bent 	 	
  pins. 
•	 Make
	 sure 	 the 	 computer 	 is 	 turned 	 on. 	

AUTO button doesn't function
•	 The	 auto 	 function 	 is 	 applicable 	 only 	 in 	
 
VGA-   Analog mode.  If the result is not   
 
satisfactor y, you can do manual adjustments   
 
via the OSD menu.  

 Note 
  The Auto Function is not applicable in 
  DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
•	 Do
	 not 	 perform 	 any 	 troubleshooting 	 steps
•	 Disconnect
	 the 	 monitor 	 from 	 mains 	 power 	 	
  source immediately for safety
•	 Contact
	 with 	 Philips 	 customer 	 ser vice 	 	
  representative immediately.

  Imaging Problems
Image is not centered
•	 Adjust
	 the 	 image 	 position 	 using 	 the 	 “Auto” 	 	
  function in OSD Main Controls. 
•	 Adjust
	 the 	 image 	 position 	 using 	 the 	 Phase/	
  Clock of Setup in OSD Main Controls.  It is   
  valid only in VGA mode. 
Image vibrates on the screen
 
•	 Check 	 that 	 the 	 signal 	 cable 	 is 	 properly 	 securely 	
  connected to the graphics board or PC . 
Vertical flicker appears
•	 Adjust
	 the 	 image 	 using 	 the 	 “Auto” 	 function 	 	
  in OSD Main Controls. 
•	 Eliminate
	 the 	 ver tical 	 bars 	 using 	 the 	 Phase/	
  Clock of Setup in OSD Main Controls. It is   
  valid only in VGA mode.

7  Troubleshooting & FAQs
 
						

							
45

Horizontal flicker appears
•	 Adjust	 the 	 image 	 using 	 the 	 “Auto” 	 function 	 	
 
in OSD Main Controls. 
•	 Eliminate
	 the 	 ver tical 	 bars 	 using 	 the 	 Phase/	
 
Clock of Setup in OSD Main Controls. It is   
 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	 Adjust
	 the 	 contrast 	 and 	 brightness 	 on 	
 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	 Uninterrupted
	 display 	 of 	 still 	 or 	 static 	 images 	 	
 
over an extended period may cause " burn   
 
in", also known as "after-imaging " or "ghost   
 
imaging", on your screen. "Burn-in", "after-  
 
imaging", or "ghost imaging" is a well-known   
 
phenomenon in LCD panel technology. In   
 
most cases, the "burned in" or "after-imaging" 
 
or "ghost imaging" will disappear gradually   
 
over a period of time after the power has   
 
been switched off. 
•	 Always
	 activate 	 a 	 moving 	 screen 	 saver 	
 
program when you leave your monitor   
 
unattended. 
•	 Always
	 activate 	 a 	 periodic 	 screen 	 refresh 	 	
 
application if your LCD monitor will display   
 
unchanging static content.
•	 Severe”
	 burn-in” 	 or 	 “after-image” 	 or 	 “ghost 	 	
  image” symptoms will not disappear and   
  cannot be repaired. The damage mentioned   
  above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
•	 Set
	 the 	 PC’s 	 display 	 resolution 	 to 	 the 	 same 	 	
  mode as monitor’s recommended screen   
  native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
•	 The
	 remaining 	 dots 	 are 	 normal 	 characteristic 	 	
  of the liquid cr ystal used in today’s     
  technology, Please refer the pixel policy for   
  more detail. 
The "power on" light is too strong and is 
disturbing 
•	 You
	 can 	 adjust 	 “power 	 on” 	 light 	 using 	 the 	 	
  power LED Setup in OSD main Controls.

 Audio problem
No sound
•	 Check
	 if 	 audio 	 cable 	 is 	 connected 	 to 	 PC 	 and 	 	
  monitor correctly.
•	 Ensure
	 audio 	 is 	 not 	 muted. 	 Press 	 OSD 	 	
  “Menu”, select “Audio” then “Mute”. Check   
  it on “Off ” position.
•	 Press
	 “Volume” 	 in 	 OSD 	 main 	 control 	 to 	 	
  adjust the volume.

 USB  problem
USB peripherals are not working
•	 Check
	 if 	 USB 	 upstream 	 cable 	 is 	 connected 	 	
  to your monitor correctly 
•	 Turn
	 your 	 monitor 	 OFF 	 and 	 ON 	 once 	 again. 	 	
  You may need to install/reinstall USB drivers   
  in your PC and ensure hub is active.
•	 Reconnect
	 your 	 USB 	 peripherals
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							
46
7.2
 
SmartControl Premium FAQs
Q1.
  
I change the monitor on a PC to a 
 
   
different one and the SmartControl 
 
   
Premium becomes un-usable,  what do I 
 
   
do?
Ans.:
 
Restar t your PC and see if Smar tControl 
 
  
Premium can work. Otherwise, you will 
 
   
need to remove and re-install Smar tControl 
 
  
Premium to ensure proper driver is installed.
Q2.
  
The SmartControl Premium functions 
 
   
worked well before, but it does not work 
 
   
anymore, what can I do?
Ans.:
 
If the following actions were executed, 
 
   
the monitor driver may need to be 
   
re-installed.
 
•
 
Changed video graphic adapter to another 
 
   
one 
 
•
 
Updated video driver 
 
•
 
Activities on OS, such as ser vice pack or 
 
   
patch 
 
•
 
Run Windows Update and updated 
 
   
monitor and/or video driver 
 
•
 
Windows was booted with the monitor 
 
   
power off or disconnected.
   
To find out, please right click My 
   
Computer and click on Proper ties-
 
   
>Hardware-> Device Manager. 
   
If you see "Plug and Play Monitor" 
 
   
shows under Monitor, then you need to 
 
   
re-install. Simply remove Smar tControl 
 
  
Premium and re-install it. Q3.   After installing SmartControl Premium,   
    when clicking on SmartControl Premium   
    tab, nothing shows up after a while or a   
    failure message shows, what happened?
Ans.:   It might be your graphic adaptor is not   
    compatible with the Smar tControl   
   Premium. If your graphic adaptor is one 
    of the above mentioned brands, tr y to   
    download the most updated graphic adaptor 
    driver from corresponding companies’ web   
    site.   
    Install the driver. Remove Smar tControl   
   Premium, and re-install it once more.
    If it is still not working, we are sorr y that   
    the graphic adaptor is not suppor ted. Please   
    visit Philips website and check if an updated   
    Smar tControl Premium driver is available.
Q4.    When I click on Product Information,   
    only partial information is shown, what   
    happened?
Ans.:   It might be your graphic card adaptor driver   
    is not the most updated version which fully   
    suppor ting DDC/CI interface. Please tr y to   
    download the most updated graphic   
    adaptor driver from corresponding   
    companies’ web site. Install the driver.   
    Remove Smar tControl Premium and 
    re-install it once more.
Q5.    I forgot my PIN for Theft Deterrence   
    Function. How can I do?
Ans.:   Philips Ser vice center has a right to ask for   
    legitimate identification and authorization, in   
    order to establish ownership of the monitor.
 
						

							
47
Q6. 
 
In a monitor with the Smartlmage 
 
   
feature, the sRGB scheme of color 
 
   
temperature function in SmartControl 
 
   
Premium is not responding, why?
Ans.:
 
When Smar tlmage is enabled, the sRGB 
 
   
scheme is disabled automatically. To use 
 
   
sRGB, you need to disable Smar tlmage with 
 
   
the 

 button at the front bezel of your 
 
   
monitor.  
 
						

							
48

7.3  General FAQs
Q1:    When I install my monitor what should I   
   
do if the screen shows 'Cannot display this   
   
video mode'?
Ans.:
  Recommended resolution for Philips 22":   
   
1680x1050 @60Hz.
 
•   Unplug all cables, then connect your PC to   
    the monitor that you used previously. 
  •   In the Windows Star t Menu, select Settings/  
    Control Panel. In the Control Panel Window,   
    select the Display icon. Inside the Display
    Control Panel, select the 'Settings' tab.   
    Under the setting tab, in box labeled 
    'desktop area', move the sidebar to   
    1680x1050 pixels (22"). 
  •   Open 'Advanced Proper ties' and set the   
    Refresh Rate to 60Hz, then click OK. 
  •   Restar t your computer and repeat step 
    2 and 3 to verify that your PC is set at   
    1680x1050@60Hz (22"). 
  •   Shut down your computer, disconnect your   
    old monitor and reconnect your Philips   
    LCD monitor. 
  •   Turn on your monitor and then turn on   
    your PC .
Q2: 
  What does the recommended refresh   
    rate for LCD monitor?
Ans.:   Recommended refresh rate in LCD   
    monitors is 60Hz, In case of any disturbance   
    on screen, you can set it up to 75Hz to see   
    if that removes the disturbance.  Q3: 
  What are the .inf and .icm files on the   
    CD-ROM? How do I install the drivers   
    (.inf and .icm)?
Ans.:   These are the driver files for your monitor.   
    Follow the instructions in your user manual   
    to install the drivers. Your computer may   
    ask you for monitor drivers (.inf and .icm   
    files) or a driver disk when you first install   
    your monitor. Follow the instructions to   
    inser t the ( companion CD-ROM) included   
    in this package. Monitor drivers (.inf and .icm   
    files) will be installed automatically.
Q4: 
  How do I adjust the resolution?
Ans.:   Your video card/graphic driver and monitor   
    together determine the available resolutions.   
    You can select the desired resolution under   
    Windows
® Control Panel with the "Display  
   
proper ties".
Q5: 
 
What if I get lost when I am making   
   
monitor adjustments via OSD?
Ans.:
 
Simply press the OK button, then select   
   
'Reset' to recall all of the original factor y   
   
settings.
Q6: 
 
Is the LCD screen resistant to scratches?
Ans.:
 
In general it is recommended that the panel   
   
surface is not subjected to excessive shocks   
   
and is protected from sharp or blunt   
   
objects. When handling the monitor, make   
   
sure that there is no pressure or force   
   
applied to the panel surface side.  This may   
   
affect your warranty conditions.
Q7: 
 
How should I clean the LCD surface?
Ans.:
 
For nor

mal cleaning, use a clean, soft cloth.   
   
For extensive cleaning, please use isopropyl   
   
alcohol. Do not use other solvents such as   
   
ethyl alcohol, ethanol, acetone, hexane, etc.