Philips 201b2cs User Manual

							49 7.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
Common Problems
No Picture (Power LED not lit)
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the power outlet and into the back of the 
monitor. 
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then press it to the ON position.
No Picture (Power LED is White)
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connected to your computer. 
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pins on the connect side. If yes, repair or 
replace the cable. 
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Screen says
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the Quick Set-Up Guide). 
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pins. 
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AUTO button doesn't function
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satisfactor y, you can do manual adjustments 
via the OSD menu.  
Note
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DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
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source immediately for safety
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representative immediately.
Imaging Problems
Image is not centered
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Image vibrates on the screen
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connected to the graphics board or PC . 
Vertical flicker appears
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7 Troubleshooting & FAQs
 
						

							50
Horizontal flicker appears
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Image appears blurred, indistinct or too dark
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On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
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over an extended period may cause " burn 
in", also known as "after-imaging " or "ghost 
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known 
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most cases, the "burned in" or "after-imaging" 
or "ghost imaging" will disappear gradually 
over a period of time after the power has 
been switched off. 
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program when you leave your monitor 
unattended. 
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unchanging static content.
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image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
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mode as monitor’s recommended screen 
native resolution. Green, red, blue, dark, and white dots appears on 
the screen
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of the liquid cr ystal used in today’s    
technology, Please refer the pixel policy for 
more detail. 
The "power on" light is too strong and is 
disturbing
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							51
7.2 SmartControl FAQs
Q1.   I change the monitor on a PC to a 
    different one and the SmartControl 
    becomes un-usable,  what do I 
  do?
Ans.:Restar t your PC and see if Smar tControl 
    can work. Otherwise, you will 
    need to remove and re-install Smar tControl 
    to ensure proper driver is installed.
Q2.   The SmartControl functions 
    worked well before, but it does not work 
    anymore, what can I do?
Ans.:If the following actions were executed, 
    the monitor driver may need to be 
  re-installed.
vChanged video graphic adapter to another 
  one
vUpdated video driver 
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  patch
vRun Windows Update and updated 
    monitor and/or video driver 
vWindows was booted with the monitor 
    power off or disconnected.
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    Computer and click on Proper ties-
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    re-install. Simply remove Smar tControl 
    and re-install it.
Q3.  After installing SmartControl, 
    when clicking on SmartControl  
    tab, nothing shows up after a while or a 
    failure message shows, what happened?
Ans.:It might be your graphic adaptor is not 
    compatible with the Smar tControl 
    . If your graphic adaptor is one 
    of the above mentioned brands, tr y to 
    download the most updated graphic adaptor     driver from corresponding companies’ web 
  site. 
    Install the driver. Remove Smar tControl 
    , and re-install it once more.
    If it is still not working, we are sorr y that 
    the graphic adaptor is not suppor ted. Please 
    visit Philips website and check if an updated 
    Smar tControl driver is available.
Q4.  When I click on Product Information, 
    only partial information is shown, what 
  happened?
Ans.:It might be your graphic card adaptor driver 
    is not the most updated version which fully 
    suppor ting DDC/CI interface. Please tr y to 
    download the most updated graphic 
    adaptor driver from corresponding 
    companies’ web site. Install the driver. 
    Remove Smar tControl and 
    re-install it once more.
Q5.  I forgot my PIN for Theft Deterrence 
    Function. What can I do?
Ans.:Philips Ser vice center has a right to ask for 
    legitimate identification and authorization, in 
    order to establish ownership of the monitor.
         Please note that the anti-theft deterrence  
         function is provided as a convenient 
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         sole responsibility of the individual user or 
         the organization who sets it.
         In case the PIN number is forgotten,  Philips  
         ser vice center can re-set it for you at a 
         nominal charge after verification of 
         ownership. Please note that this activity is 
         not covered by standard warranty terms.
 
						

							52
7.3 General FAQs
Q1:  When I install my monitor what should I 
    do if the screen shows 'Cannot display this 
  video mode'?
Ans.:Recommended resolution for Philips 20": 
    1600 x 900 @60Hz.
vUnplug all cables, then connect your PC to 
    the monitor that you used previously. 
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    Control Panel. In the Control Panel Window, 
    select the Display icon. Inside the Display
    Control Panel, select the 'Settings' tab. 
    Under the setting tab, in box labeled 
    'desktop area', move the sidebar to 
    1600 x 900 pixels (20"). 
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    Refresh Rate to 60Hz, then click OK. 
vRestar t your computer and repeat step 
    2 and 3 to verify that your PC is set at 
    1600 x 900 @60Hz (20"). 
vShut down your computer, disconnect your 
    old monitor and reconnect your Philips 
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vTurn on your monitor and then turn on 
  your PC .
Q2:  What does the recommended refresh 
    rate for Monitor?
Ans.:Recommended refresh rate in LCD 
    monitors is 60Hz, In case of any disturbance 
    on screen, you can set it up to 75Hz to see 
    if that removes the disturbance. 
Q3:  What are the .inf and .icm files on the 
    CD-ROM? How do I install the drivers 
    (.inf and .icm)?
Ans.:These are the driver files for your monitor. 
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							53 Q8:  Can I change the color setting of my 
  monitor?
Ans.: 
						

							54 Q12:  What is Image Sticking, or Image   
    Burn-in, or After Image, or Ghost Image in 
  Monitor panels?
Ans.:Uninterrupted display of still or static images 
    over an extended period may cause 
    "burn in", also known as "after-imaging" or 
    "ghost imaging", on your screen. "Burn-in", 
    "after-imaging", or "ghost imaging" is a 
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    technology. In most cases, the "burned in" or 
    "atter-imaging" or "ghost imaging" will 
    disappear gradually over a period of time 
    after the power has been switched off.
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    program when you leave your monitor 
  unattended.
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    unchanging static content.
Warning
Severe"burn-in" or "after-image" or
"ghost image" symptoms will not disappear 
and cannot be repaired. The damage 
mentioned above is not covered under your 
warranty.
Q13:  Why is my Display not showing sharp text, 
    and is displaying jagged characters?
Ans.: 
						

							55
2010 © Koninklijke Philips Electronics N.V. All rights reser ved.
Philips and the Philips Shield Emblem are registered trademarks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Elect r onics N.V.
Specifications are subject to change without notice.
Version: M2201B1T