Philips 19s4lss User Manual

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6. Regulatory Information
Ergonomie Hinweis (nur Deutschland)
Der von uns geliefer te Farbmonitor entspricht den 
in der Verordnung über den Schutz vor Schäden 
durch Röntgenstrahlen festgelegten Vorschriften. 
Auf der Rückwand des Gerätes befindet sich 
ein Aufkleber, der auf die Unbedenklichkeit der 
Inbetriebnahme hinweist, da die Vorschriften über 
die Bauar t von Störstrahlern nach Anlage III ¤ 5 
Abs. 4 der Röntgenverordnung erfüllt sind. 
Damit Ihr Monitor immer den in der Zulassung 
geforder...

40
6. Regulatory Information
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41
7. Customer care and warranty
7  Customer care and warranty
Philips strives to deliver the highest quality 
products. We use some of the industr ys most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or sub 
pixel defects on the TFT monitor panels used in 
flat panel monitors are sometimes unavoidable. 
No manufacturer can guarantee that all panels will 
be free from pixel defects, but Philips guarantees 
that any monitor with an unacceptable number 
of...

42
7. Customer care and warranty
 Note
A red or blue bright dot must be more 
than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects 
Black dot defects appear as pixels or sub pixels 
that are always dark or off. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are the 
types of black dot defects.Proximity of Pixel Defects 
Because pixel and sub pixels...

43
7. Customer care and warranty
7.2  Customer Care & Warranty
Customer Care & Warranty
For warranty coverage information and additional suppor t requirement valid for your region, please 
visit www.philips.com/suppor t website for details.  You may also contact your local Philips Customer 
Care Center number listed below.
Contact Information for WESTERN EUROPE region:  
Country ASC Consumer care number Price
Austria Siemens I&S +43 0810 000206 
€ 0.07
Belgium  E Care +32 078 250851 
€ 0.06
Denmark...

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7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Ser vice +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Czech Rep.  NA Asuppor t 800 100 697
Estonia NA FUJITSU +372 6519900
Hungar yNA Serware +36 1 2426331 
NA Profi Ser vice +36 1 814 8080
Latvia NA “Ser viceNet LV” Ltd. +371 7460399
Lithuania NA UAB Ser vicenet +370 7400088
Romania NA Blue Ridge Intl. +40 21...

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7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out)880-2-9141747, 9127592
880-2-8128848 / 52
Cambodia NADistributor : Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)855-023-999992
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1...

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8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON...

47
8. Troubleshooting & FAQs
Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on    •
On-Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an...

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8. Troubleshooting & FAQs
8.2  SmartControl Premium FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.    The SmartControl Premium functions 
worked well before, but it does not work 
anymore, what can I do?
Ans.:  If the following actions were...