Philips 19s4lab User Manual

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8. Troubleshooting & FAQs
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.   
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
Q6.    In a monitor with the Smartlmage feature, 
the sRGB scheme of color temperature 
function in SmartControl Premium is not 
responding, why?
Ans.:  When Smar tlmage is enabled, the sRGB 
scheme is disabled automatically. To use 
sRGB, you need to disable Smar tlmage with 
the 
 button at the front bezel of your 
monitor.  
 
						

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8. Troubleshooting & FAQs
8.3 General FAQs
Q1:  When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for this monitor : 
1280x1024 @60Hz.
  Unplug all cables, then connect your PC to the    •
monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
DisplayControl Panel, select the Settings tab. 
Under the setting tab, in box labeled desktop 
area, move the sidebar to 
1280x1024 pixels. 
  Open Advanced Proper ties and set the    •
Refresh Rate to 60Hz, then click OK. 
  Restar t your computer and repeat step    •
2 and 3 to verify that your PC is set at 
1280x1024@60Hz. 
  Shut down your computer, disconnect your    •
old monitor and reconnect your Philips 
monitor. 
  Turn on your monitor and then turn on your    •
PC .
Q2:    What is the recommended refresh rate for 
monitor?
Ans.:  Recommended refresh rate in monitors is 
60Hz. In case of any disturbance on screen, 
you can set it up to 75Hz to see if that 
removes the disturbance. Q3:    What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and 
.icm)?
Ans.:  These are the driver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:  Your video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:  Simply press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:    Is the monitor screen resistant to 
scratches?
Ans.:  In general it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

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8. Troubleshooting & FAQs
Q7:   How should I clean the monitor surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
  Press OK to show the OSD (On Screen    •
Display) menu
  Press Down Arrow to select the option    •
Color then press OK to enter color setting, 
there are three settings as below.
Color Temperature; The six settings are  1. 
5000K, 6500K, 7500K, 8200K, 9300K and 
11500K. With settings in the 5000K range 
the panel appears ‘warm, with a red-white 
color tone, while a 11500K temperature 
yields ‘cool, blue-white toning. 
sRGB; this is a standard setting for ensuring  2. 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
User Define; the user can choose his/her  3. 
preference color setting by adjusting red, 
green blue color.
 Note:
  A measurement of the color of light  
  radiated by an object while it is being heated.  
  This measurement is expressed in terms of  
  absolute scale, (degrees Kelvin). Lower Kevin  
  temperatures such as 2004K are red; higher  
  temperatures such as 9300K are blue.  
  Neutral temperature is white, at 6504K.
Q9    Can I connect my monitor to any PC, 
workstation or Mac?
Ans.:  Yes. All Philips monitors are fully compatible 
with standard PCs, Macs and workstations. 
You may need a cable adapter to connect 
the monitor to your Mac system. Please contact your Philips sales representative for 
more information. 
Q10:   Are Philips monitors Plug-and- Play?
Ans.:  Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q11:   What is Image Sticking, or Image Burn-in, 
or After Image, or Ghost Image in monitor 
panels? 
Ans.:  Uninterrupted display of still or static images 
over an extended period may cause burn 
in, also known as after-imaging or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in monitor panel technology. In 
most cases, the burned in or atter-imaging 
or ghost imaging will disappear gradually 
over a period of time after the power has 
been switched off. Always activate a moving 
screen saver program when you leave your 
monitor unattended.
Always activate a periodic screen refresh 
application if your monitor will display 
unchanging static content.
 Warning
  Failure to activate a screen saver, or a periodic 
screen refresh application may result in severe 
“burn-in” or “after-image” or “ghost image” 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:   Why is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:  Your monitor works best at its native 
resolution of 1280x1024@60Hz. For best 
display please use this resolution.
 
						

							© 2012 Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trade marks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
M419SE2Q