Philips 19s4lab User Manual
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39 6. Regulatory Information Ergonomie Hinweis (nur Deutschland) Der von uns geliefer te Farbmonitor entspricht den in der Verordnung über den Schutz vor Schäden durch Röntgenstrahlen festgelegten Vorschriften. Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der Inbetriebnahme hinweist, da die Vorschriften über die Bauar t von Störstrahlern nach Anlage III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind. Damit Ihr Monitor immer den in der Zulassung geforder ten Wer ten entspricht, ist darauf zu achten, daß 1. Reparaturen nur durch Fachpersonal durchgeführ t werden. 2. nur original-Ersatzteile verwendet werden. 3. bei Ersatz der Bildröhre nur eine bauar tgleiche eingebaut wird. Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge). Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger. ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND. EU Energy Label The European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes. On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year. XYZ XYZ XYZXYZ xxxxxxxx xxx A Note The EU Energy Label will be ONLY applied on the models bundling with HDMI and TV tuners.
41 7. Customer care and warranty 7 Customer care and warranty Philips strives to deliver the highest quality products. We use some of the industr ys most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Fur thermore, Philips sets even higher quality standards for cer tain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide. Pixels and Sub pixels A pixel, or picture element, is composed of three sub pixels in the primar y colors of red, green and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.Types of Pixel Defects Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each categor y. Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or on. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects: One lit red, green or blue sub pixel Two adjacent lit sub pixels: - Red + Blue = Purple - Red + Green = Yellow - Green + Blue = Cyan (Light Blue) Three adjacent lit sub pixels (one white pixel) 7.1 Philips Flat Panel Monitors Pixel Defect Policy
42 7. Customer care and warranty Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or off. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects. Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables. BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels (one white pixel) 0 Distance between two bright dot defects* >15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects* >15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 or 2 adjacent sub pixel defects = 1 dot defect This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays)
43 7. Customer care and warranty 7.2 Customer Care & Warranty Customer Care & Warranty For warranty coverage information and additional suppor t requirement valid for your region, please visit www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region: Country ASC Consumer care number Price Austria Siemens I&S +43 0810 000206 € 0.07 Belgium E Care +32 078 250851 € 0.06 Denmark A-novo +45 3525 8761 Local call tariff Finland A-novo +358 09 2290 1908 Local call tariff France A-novo +33 082161 1658 € 0.09 Germany Siemens I&S +49 01803 386 853 € 0.09 Greece Allman Hellas +30 00800 3122 1223 Free of charge Ireland Invec Scotland +353 01 601 1161 Local call tariff Italy A-novo +39 840 320 041 € 0.08 Luxembourg E Care +352 26 84 30 00 Local call tariff Netherlands E Care +31 0900 0400 063 € 0.10 Norway A-novo +47 2270 8250 Local call tariff Poland Zolter +48 0223491505 Local call tariff Por tugal Eatsa Spain +351 2 1359 1440 Local call tariff Switzerland A-novo +41 02 2310 2116 Local call tariff Spain Eatsa Spain +34 902 888 785 € 0.10 Sweden A-novo +46 08 632 0016 Local call tariff United Kingdom Invec Scotland +44 0207 949 0069 Local call tariff
44 7. Customer care and warranty Contact Information for CENTRAL AND EASTERN EUROPE region: Country Call center ASC Consumer care number Belarus NA IBA +375 17 217 3386 Bulgaria NA LAN Ser vice +359 2 960 2360 Croatia NA Renoprom +385 1 333 0974 Czech Rep. NA Asuppor t 800 100 697 Estonia NA FUJITSU +372 6519900 Hungar yNA Serware +36 1 2426331 NA Profi Ser vice +36 1 814 8080 Latvia NA “Ser viceNet LV” Ltd. +371 7460399 Lithuania NA UAB Ser vicenet +370 7400088 Romania NA Blue Ridge Intl. +40 21 2101969 RussiaNA CPS +7 (495) 645 6746 (for repair) NA CEEE Par tners +7 (495) 645 3010 (for sales) Serbia & MontenegroNA Kim Tec d.o.o. +381 11 20 70 684 Slovakia NA Datalan Ser vice +421 2 49207155 Slovenia NA PC H.and +386 1 530 08 24 UkraineNA Comel +380 562320045 NA Topaz-Ser vice Company +38 044 245 73 31 Turkey NA Techpro +90 212 444 4 832 Contact Information for LATIN AMERICA region: Country Call center Consumer care number Argentina Vermont 0800 3330 856 Brazil Vermont 0800-7254101 Contact Information for NORTH AMERICA: Country Call center ASC Consumer care number Canada Supercom Supercom (800)479-6696 U.S.A. EPI-e-center Qwantech (877) 835-1838 Contact Information for CHINA: China Consumer care number : 4008 800 008
45 7. Customer care and warranty Contact Information for APMEA region: Country Call center ASC Consumer care number Australia NA AGOS NETWORK PTY LTD 1300 360 386 Bangladesh NADistributor : Computer Source Ltd (warranty buy-out)880-2-9141747, 9127592 880-2-8128848 / 52 Cambodia NADistributor : Neat Technology Pte Ltd (Singapore) (warranty buy-out)855-023-999992 Hong Kong / MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 Macau:Tel: (853)-0800-987 India NA REDINGTON INDIA LTDTel: 1 800 425 6396 SMS: PHILIPS to 56677 Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 7511530 Israel NA Eastronics LTD 1-800-567000 Malaysia NAAfter Market Solutions (CE) Sdn Bhd603 7953 3370 Nepal NADistributor : Syakar Co. Ltd (warranty buy-out)977-1-4222395 New Zealand NA Visual Group Ltd. 0800 657447 Pakistan NA Philips Consumer Ser vice (9221) 2737411-16 Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34, (02) 637-6559 to 60 Singapore NAPhilips Electronics Singapore Pte Ltd (Philips Consumer Care Center)(65) 6882 3999 South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 South Korea NA PCS One Korea Ltd. 080-600-6600 Sri Lanka NAno distributor and/or ser vice provider currently TaiwanPCCW Teleser vices Taiwan FETEC .CO 0800-231-099 Thailand NA Axis Computer System Co., Ltd. (662) 934-5498 United Arab EmiratesNA AL SHAHD COMPUTER L.L.C 00971 4 2276525 Vietnam NAFPT Ser vice Informatic Company Ltd.+84 8 38248007 Ho Chi Minh City +84 5113.562666 Danang City +84 5113.562666 Can tho Province
46 8. Troubleshooting & FAQs 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) Make sure the power cord is plugged into the • power outlet and into the back of the monitor. First, ensure that the power button on the • front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is white blinking) Make sure the computer is turned on. • Make sure the signal cable is properly • connected to your computer. make sure the monitor cable has no bent pins • on the connect side. If yes, repair or replace the cable. The Energy Saving feature may be activated • Screen says Make sure the monitor cable is properly • connected to your computer. (Also refer to the Quick Star t Guide). Check to see if the monitor cable has bent • pins. Make sure the computer is turned on. • AUTO button doesnt function The auto function is applicable only in VGA- • Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessar y. Visible signs of smoke or sparks Do not perform any troubleshooting steps • Disconnect the monitor from mains power • source immediately for safety Contact with Philips customer ser vice • representative immediately. Imaging Problems Image is not centered Adjust the image position using the “Auto” • function in OSD Main Controls. Adjust the image position using the Phase/ • Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen Check that the signal cable is properly securely • connected to the graphics board or PC . Vertical flicker appears Adjust the image using the “Auto” function in • OSD Main Controls. Eliminate the ver tical bars using the Phase/ • Clock of Setup in OSD Main Controls. It is valid only in VGA mode. 8 Troubleshooting & FAQs
47
8. Troubleshooting & FAQs
Horizontal flicker appears
Adjust the image using the “Auto” function in •
OSD Main Controls.
Eliminate the ver tical bars using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
Adjust the contrast and brightness on •
On-Screen Display.
An after-image, burn-in or ghost image
remains after the power has been turned off.
Uninterrupted display of still or static images •
over an extended period may cause burn
in, also known as after-imaging or ghost
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known
phenomenon in monitor panel technology. In
most cases, the burned in or after-imaging
or ghost imaging will disappear gradually over
a period of time after the power has been
switched off.
Always activate a moving screen saver •
program when you leave your monitor
unattended.
Always activate a periodic screen refresh •
application if your monitor will display
unchanging static content.
• Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
Set the PC’s display resolution to the same •
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears on
the screen
The remaining dots are normal characteristic •
of the liquid cr ystal used in today’s technology,
Please refer the pixel policy for more detail.
The power on light is too strong and is
disturbing
You can adjust “power on” light using the •
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer
Information Centers list and contact Philips
customer ser vice representative.
48 8. Troubleshooting & FAQs 8.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Premium can work. Otherwise, you will need to remove and re-install Smar tControl Premium to ensure proper driver is installed. Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re-installed. Changed video graphic adapter to another • one Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor • and/or video driver Windows was booted with the monitor • power off or disconnected.To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. If you see Plug and Play Monitor shows under Monitor, then you need to re-install. Simply remove Smar tControl Premium and re-install it.Q3 After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Premium. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium, and re-install it once more. If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Premium driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium and re-install it once more.