Philips 191e2sb User Manual

							39
7.1 
Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
  Common Problems
No Picture (Power LED not lit)
•	 Make	sure	the	power	cord	is	plugged	into		
  the power outlet and into the back of the  
  monitor. 
•	 First, 	ensure	that	the	power	button	on	the		
  front of the monitor is in the OFF position,  
  then press it to the ON position.
No Picture (Power LED is White)
•	 Make	sure	the	computer	is	turned	on. 	
•	 Make	sure	the	signal	cable	is	properly		
  connected to your computer. 
•	 make	sure	the	monitor	cable	has	no	bent		
  pins on the connect side. If yes, repair or  
  replace the cable. 
•	 The	Energy	Saving	feature	may	be	activated
Screen says
•	 Make	sure	the	monitor	cable	is	properly		
  connected to your computer. (Also refer to  
  the Quick Set-Up Guide). 
•	 Check	to	see	if	the	monitor	cable	has	bent		
  pins. 
•	 Make	sure	the	computer	is	turned	on. 	
AUTO button doesn't function
•	 The	auto	function	is	applicable	only	in	
 VGA-  Analog mode.  If the result is not  
  satisfactor y, you can do manual adjustments  
  via the OSD menu.  
 Note 
  The Auto Function is not applicable in 
  DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
•	 Do	not	perform	any	troubleshooting	steps
•	 Disconnect	the	monitor	from	mains	power		
  source immediately for safety
•	 Contact	with	Philips	customer	ser vice		
  representative immediately.
 Imaging Problems
Image is not centered
•	 Adjust	the	image	position	using	the	 “Auto”		
  function in OSD Main Controls. 
•	 Adjust	the	image	position	using	the	Phase/	
  Clock of Setup in OSD Main Controls.  It is  
  valid only in VGA mode. 
Image vibrates on the screen 
•	 Check 	that 	the 	signal 	cable 	is 	properly 	securely	
  connected to the graphics board or PC . 
Vertical flicker appears
•	 Adjust	the	image	using	the	 “Auto”	function		
  in OSD Main Controls. 
•	 Eliminate	the	ver tical	bars	using	the	Phase/	
  Clock of Setup in OSD Main Controls. It is  
  valid only in VGA mode.
7 Troubleshooting & FAQs
 
						

							40
Horizontal flicker appears
•	 Adjust	the	image	using	the	“Auto”	function		
  in OSD Main Controls. 
•	 Eliminate	the	ver tical	bars	using	the	Phase/	
  Clock of Setup in OSD Main Controls. It is  
  valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	 Adjust	the	contrast	and	brightness	on	
  On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	 Uninterrupted	display	of	still	or	static	images		
  over an extended period may cause " burn  
  in", also known as "after-imaging " or "ghost  
  imaging", on your screen. "Burn-in", "after- 
  imaging", or "ghost imaging" is a well-known  
  phenomenon in LCD panel technology. In  
  most cases, the "burned in" or "after-imaging" 
  or "ghost imaging" will disappear gradually  
  over a period of time after the power has  
  been switched off. 
•	 Always	activate 	a	moving	screen	saver	
  program when you leave your monitor  
  unattended. 
•	 Always	activate 	a	periodic	screen	refresh		
  application if your LCD monitor will display  
  unchanging static content.
•	 Severe” 	burn-in”	or	“after-image” 	or	“ghost		
  image” symptoms will not disappear and  
  cannot be repaired. The damage mentioned  
  above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
•	 Set	the	PC’s	display	resolution	to	the	same		
  mode as monitor’s recommended screen  
  native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
•	 The	remaining	dots	are	normal	characteristic		
 
of the liquid cr ystal used in today’s    
  technology, Please refer the pixel policy for  
  more detail. 
The "power on" light is too strong and is 
disturbing 
•	 You	can	adjust 	“power	on” 	light	using	the		
  power LED Setup in OSD main Controls.
 Audio problem
No sound
•	 Check	if	audio	cable	is	connected	to	PC	and		
  monitor correctly.
•	 Ensure	audio	is	not	muted. 	Press	OSD		
  “Menu”, select “Audio” then “Mute”. Check  
  it on “Off ” position.
•	 Press	 “Volume”	in	OSD	main	control	to		
  adjust the volume.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							41
7.2 
SmartControl Lite FAQs
Q1.   I change the monitor on a PC to a  
    different one and the SmartControl  
    Lite becomes un-usable,  what do I  
    do?
Ans.:  Restar t your PC and see if Smar tControl  
   Lite can work. Otherwise, you will  
    need to remove and re-install Smar tControl   
   Lite to ensure proper driver is installed.
Q2.   The SmartControl Lite functions  
    worked well before, but it does not work  
    anymore, what can I do?
Ans.:  If the following actions were executed,  
    the monitor driver may need to be 
    re-installed.
  • Changed video graphic adapter to another  
    one 
  • Updated video driver 
  • Activities on OS, such as ser vice pack or  
    patch 
  • Run	 Windows	Update	and	updated		
    monitor and/or video driver 
  • Windows	was	booted	with	the	monitor		
    power off or disconnected.
    To find out, please right click My 
    Computer and click on Proper ties- 
    >Hardware-> Device Manager. 
    If you see "Plug and Play Monitor"  
    shows under Monitor, then you need to  
    re-install. Simply remove Smar tControl  
   Lite and re-install it.
Q3.   After installing SmartControl Lite,  
    when clicking on SmartControl Lite  
    tab, nothing shows up after a while or a  
    failure message shows, what happened? Ans.: 
It might be your graphic adaptor is not  
    compatible with the Smar tControl  
   Lite. If your graphic adaptor is one 
    of the above mentioned brands, tr y to  
    download the most updated graphic adaptor 
    driver from corresponding companies’ web  
    site.  
    Install the driver. Remove Smar tControl  
   Lite, and re-install it once more.
    If it is still not working, we are sorr y that  
    the graphic adaptor is not suppor ted. Please  
    visit Philips website and check if an updated  
    Smar tControl  Lite driver is available.
Q4.   When I click on Product Information,  
    only partial information is shown, what  
    happened?
Ans.:  It might be your graphic card adaptor driver  
    is not the most updated version which fully  
    suppor ting DDC/CI interface. Please tr y to  
    download the most updated graphic  
    adaptor driver from corresponding  
    companies’ web site. Install the driver.  
    Remove Smar tControl  Lite and 
    re-install it once more.
Q5.   I forgot my PIN for Theft Deterrence  
    Function. How can I do?
Ans.:  Philips Ser vice center has a right to ask for  
    legitimate identification and authorization, in  
    order to establish ownership of the monitor.
 
						

							42
7.3 General FAQs
Q1:   When I install my monitor what should I  
    do if the screen shows 'Cannot display this  
    video mode'?
Ans.:  Recommended resolution for Philips 18.5":  
    1366 x 768 @60Hz.
  • Unplug all cables, then connect your PC to  
    the monitor that you used previously. 
  • In	the	 Windows	Star t	Menu, 	select	Settings/	
	 	 Control	 Panel.	In	 the	 Control	 Panel	Window, 		
    select the Display icon. Inside the Display
	 	 Control	Panel, 	select	the	'Settings'	tab. 		
    Under the setting tab, in box labeled 
	 	 'desktop	area', 	move	the	sidebar	to		
    1366 x 768 pixels (18.5"). 
  • Open	'Advanced	Proper ties'	and	set	the		
	 	 Refresh	Rate	to	60Hz, 	then	click	OK.	
  • Restar t your computer and repeat step 
    2 and 3 to verify that your PC is set at  
    1366 x 768 @60Hz (18.5"). 
  • Shut down your computer, disconnect your  
    old monitor and reconnect your Philips  
    LCD monitor. 
  • Turn on your monitor and then turn on  
    your PC .
Q2:   What does the recommended refresh  
    rate for LCD monitor?
Ans.:  Recommended refresh rate in LCD  
    monitors is 60Hz, In case of any disturbance  
    on screen, you can set it up to 75Hz to see  
    if that removes the disturbance. 
Q3:   What are the .inf and .icm files on the  
    CD-ROM? How do I install the drivers  
    (.inf and .icm)? Ans.: 
These are the driver files for your monitor.  
    Follow the instructions in your user manual  
    to install the drivers. Your computer may  
    ask you for monitor drivers (.inf and .icm  
    files) or a driver disk when you first install  
    your monitor. Follow the instructions to  
    inser t the ( companion CD-ROM) included  
    in this package. Monitor drivers (.inf and .icm  
    files) will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:  Your video card/graphic driver and monitor  
    together determine the available resolutions.  
    You can select the desired resolution under  
	 	 Windows
® Control Panel with the "Display  
    proper ties".
Q5:   What if I get lost when I am making  
    monitor adjustments via OSD?
Ans.:	 Simply	press	the	OK	button, 	then	select		
	 	 'Reset'	to	recall	all	of	the	original	factor y		
    settings.
Q6:   Is the LCD screen resistant to scratches?
Ans.:  In general it is recommended that the panel  
    surface is not subjected to excessive shocks  
    and is protected from sharp or blunt  
	 	 objects. 	When	handling	the	monitor, 	make		
    sure that there is no pressure or force  
    applied to the panel surface side.  This may  
    affect your warranty conditions.
 
						

							43
Q7:  
How should I clean the LCD surface?
Ans.:  For normal cleaning, use a clean, soft cloth.  
    For extensive cleaning, please use isopropyl  
    alcohol. Do not use other solvents such as  
    ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:   Can I change the color setting of my  
    monitor?
Ans.:  Yes, you can change your color setting  
    through OSD control as the following  
    procedures,
  • Press	"OK"	to	show	the	OSD	(On	Screen		
    Display) menu
  • Press "Down Arrow" to select the option  
	 	 "Color"	then	press	"OK"	to	enter	color		
    setting, there are three settings as below.
   1.   Color Temperature; The six settings  
	 	 	 	 are	5000K, 	6500K,	7500K,	8200K,	9300K		
	 	 	 	 and	11500K. 	With	settings	in	the	5000K		
	 	 	 	 range	the	panel	appears	 ‘warm,'	with	a	
	 	 	 	 red-white	color	tone, 	while	a	11500K		
        temperature yields ‘cool, blue-white  
        toning." 
   2.   sRGB; this is a standard setting for  
        ensuring correct exchange of colors  
        between different device (e.g. digital  
        cameras, monitors, printers, scanners,  
        etc) 
   3.   User Define; the user can choose 
        his/her preference color setting by  
        adjusting red, green blue color.
 Note:
  A measurement of the color of light  
  radiated by an object while it is being heated.  
  This measurement is expressed in terms of  
	 absolute	scale, 	(degrees	Kelvin).	Lower	Kevin		
	 temperatures	such	as	2004K	are 	red;	higher		
	 temperatures	such	as	9300K	are 	blue.		
	 Neutral	temperature	is	white, 	at	6504K. Q9:  
Can I connect my LCD monitor to any PC,   
    workstation or Mac?
Ans.:  Yes. All Philips LCD monitors are fully 
    compatible with standard PCs, Macs and  
    workstations. You may need a cable adapter  
    to connect the monitor to your Mac 
    system. Please contact your Philips sales  
    representative for more information. 
Q10:   Are Philips LCD monitors 
    Plug-and- Play?
Ans.:  Yes, the monitors are Plug-and-Play  
	 	 compatible	with	 Windows	7/Vista/XP/NT, 		
    Mac OSX, Linux 
Q11:   What kind of wide-angle technology  
    is available? 
Ans.:  Currently, the IPS type panels offer the  
    best Contrast Ratio, compared to MVA, 
    or PVA technologies.  TN panels have  
    improved over the years, but IPS panel still  
    gives superior results over TN panel.
 
						

							44
Q12:  
What is Image Sticking, or Image   
    Burn-in, or After Image, or Ghost Image in  
    LCD panels? 
Ans.:  Uninterrupted display of still or static images  
    over an extended period may cause 
    "burn in", also known as "after-imaging" or  
    "ghost imaging", on your screen. "Burn-in", 
    "after-imaging", or "ghost imaging" is a 
    well-known phenomenon in LCD panel 
    technology. In most cases, the "burned in" or 
    "atter-imaging" or "ghost imaging" will 
    disappear gradually over a period of time 
    after the power has been switched off.
    Always activate a moving screen saver 
    program when you leave your monitor  
    unattended.
    Always activate a periodic screen refresh  
    application if your LCD monitor will display  
    unchanging static content.
 Warning
  Severe"burn-in" or "after-image" or
  "ghost image" symptoms will not disappear  
  and cannot be repaired. The damage  
  mentioned above is not covered under your  
  warranty.
Q13:   Why is my Display not showing sharp text, 
    and is displaying jagged characters?
Ans.:  Your LCD monitor works best at its native  
    resolution of 1366 x 768 @60Hz. For best  
    display please use this resolution.
 
						

							45
2010 © Koninklijke Philips Electronics N.V.   All r ights reser ved.
Philips and the Philips Shield Em blem are registered t radema rks of 
Koninklijke Philips Electronics N. V. and are used under license from 
Koninklijke Philips Elec tronics N.V.
Specif ications are subject to change without notic e.
V er sion:  M2191E1T