Philips 191e2sb User Manual
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29 F1rst Choice Contact Information Countr y CodeTelephone number Tariff Austria +430810 000206 €0.07 Belgium +32078 250851 €0.06 Denmark +453525 8761 Local call tariff Finland +358840 320 041 €0.08 Luxembourg +35226 84 30 00 Local call tariff The Netherlands +310900 0400 063 €0.10 Norway +472270 8250 Local call tariff Poland +480223491505 Local call tariff Por tugal +3512 1359 1440 Local call tariff Spain +34902 888 785 €0.10 Sweden +4608 632 0016 Local call tariff Switzerland +4102 2310 2116 Local call tariff United Kingdom +440207 949 0069 Local call tariff
30 Your Guarantee in Central and Eastern Europe Dear Customer, Thank you for purchasing this Philips product, which has been designed and manufactured to the highest quality standards. If, unfor tunately, something should go wrong with this product Philips guarantees free of charge labor and replacement par ts during a period of 24 months from date of purchase. What is covered? This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungar y, Slovakia, Slovenia, Russia and Turkey and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor. For two years thereafter, your monitor will be ser viced in case of defects provided for under the warranty coverage. What is excluded? The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • the documents have been altered in any way or made illegible; • the model or production number on the product has been altered, deleted, removed or made illegible; • repairs or product modifications and lterations have been executed by unauthorized ser vice organizations or persons; • damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. • Reception problems caused by signal conditions or cable or antenna systems outside the unit; • Defects caused by abuse or misuse of the monitor ; • Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y. Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. Just a click away In case of any problems, we advise you to read the operating instructions carefully or go to the www.philips.com/suppor t website for additional suppor t. Just a phone call away In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting our dealers or Information Centers In case your Philips product is not working correctly or is defective, please contact your Philips dealer or directly the Philips Ser vice and Consumer Information Centers Website: http://www.philips.com/suppor t
31 Consumer Information Centers Argentina / Australia / Brasil / Canada / New Zealand / Belarus / Bulgaria / Croatia / Czech Republic / Estonia / United Arab Emirates / Hong Kong / Hungar y / India / Indonesia / Israel / Latvia / Lithuania / Malaysia / Middle East + Nor th Africa / New Zealand / Pakistan / Romania / Russia / Serbia & Montenegro / Singapore / Slovakia / Slovenia / South Africa / South Korea / Taiwan / Philippines / Thailand / Turkey / Ukraine / Vietnam Eastern Europe BELARUS Technic al Center of JV IBA M. Bogdanovich str. 155 BY - 220040 Minsk Tel: +375 17 217 33 86 BELARUS Ser vice.BY Petrus Brovky st. 19 – 101-B 220072, Minsk Belarus BULGARIA LAN Ser vice 140, Mimi Balkanska Str. Office center Translog 1540 Sofia, Bulgaria Tel: +359 2 960 2360 www.lan-ser vice.bg CZECH REPUBLIC General Consumer Information Center 800 142100 Xpectrum Lu.ná 591/4 CZ - 160 00 Praha 6 Tel: 800 100 697 or 220 121 435 Email:[email protected] www.xpectrum.cz CROATIA Renoprom d.o.o. Ljubljanska 4, Sv. Nedjelja,10431 Croatia Tel: +385 1 333 0974 ESTONIA FUJITSU SERVICES OU Akadeemia tee 21G EE-12618 Tallinn Tel: +372 6519900 www.ee.invia.fujitsu.com HUNGARY Serware Szer viz Vizimolnár u. 2-4 HU - 1031 Budapest Tel: +36 1 2426331 Email: [email protected] www.serware.hu HUNGARY Profi Ser vice Center Ltd. 123 Kulso-Vaci Street, H-1044 Budapest ( Europe Center ) Hungar y Tel: +36 1 814 8080 [email protected] LATVIA Ser viceNet LV Jelgavas iela 36 LV - 1055 Riga, Tel: +371 7460399 Email: ser viss@ser vicenet.lv LITHUANIA Ser viceNet LT Gaiziunu G. 3 LT - 3009 KAUNAS Tel: +370 7400088 Email: ser visas@ser vicenet.lt www.ser vicenet.lt
32 ROMANIA Blue Ridge Int'l Computers SRL 115, Mihai Eminescu St., Sector 2 RO - 020074 Bucharest Tel: +40 21 2101969 SERBIA & MONTENEGRO Kim Tec d.o.o. Viline vode bb, Slobodna zona Beograd L12/3 11000 Belgrade Serbia Tel. +381 11 20 70 684 SLOVAKIA General Consumer Information Center 0800004551 Datalan Ser visne Stredisko Puchovska 8 SK - 831 06 Bratislava Tel: +421 2 49207155 Email: ser [email protected] SLOVENIA PC HAND Brezovce 10 SI - 1236 Trzin Tel: +386 1 530 08 24 Email: ser [email protected] RUSSIA CPS 18, Shelepihinskaya nab. 123290 Moscow Russia Tel. +7(495)797 3434 Profservice: 14A -3, 2Karacharovskaya str, 109202, Moscow , Russia Tel. +7(095)170-5401 TURKEY Türk Philips Ticaret A.S. Yukari Dudullu Org.San.Bolgesi 2.Cadde No:22 34776-Umraniye/Istanbul Tel: (0800)-261 33 02 UKRAINE Comel Shevchenko street 32 UA - 49030 Dnepropetrovsk Tel: +380 562320045 www.csp-comel.com LLC Topaz Company Topaz-Ser vice Company, Mishina str. 3, Kiev Ukraine-03151 Tel: +38 044 245 73 31 Latin America ARGENTINA Azopardo 1480. (C1107ADZ) Cdad. de Buenos Aires Tel: 0800 3330 856 Email: CIC [email protected] BRASIL Alameda Raja Gabaglia, 188 - 10°Andar - V. Olímpia - S. Paulo/SP - CEP 04551-090 - Brasil Tel: 0800-7254101 Email: CIC [email protected] Pacific AUSTRALIA Company: AGOS NETWORK PTY LTD Address: 4/5 Dursley Road, Yenorra, NSW 2161, Australia Tel: 1300 360 386 Fax: +61-2-80808147 Email: [email protected] Ser vice hours: Mon.~Fri. 8:00am-7:30pm
33 NEW ZEALAND Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:30am~5:30pm Asia HONG KONG/Macau Company Name: PHK Ser vice Limited Address: Flat A, 10/F., Pak Sun Building, 103 - 107 Wo Yi Hop Road, Kwai Chung, New Territories, Hong Kong Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong Kong and (853) 2856-2277 for Macau Fax: (852) 2485 3574 for Hong Kong and (853) 2856 1498 for Macau E-mail: enquir y@phkser vice.com.hk Ser vice Hours: Mon.~Sat. 09:00am~06:00pm India Company: REDINGTON INDIA LTD Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India Tel: +9144-42243352/353 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 9:00AM~1:00PM Indonesia Company Name: PT. Gadingsari elektronika Prima Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakar ta Tel: 021-750909053, 021-750909056 Fax: 021-7510982 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm Additional service points: 1. Philips Building Jl. Buncit Raya Kav 99. Jakar ta Selatan. Phone: 021-7940040, ext 1722/1724, 98249295, 70980942 2. Jl. Tanah Abang 1 no 12S. Jakar ta Pusat. Phone: 021-3455150, 34835453 3. Rukan City Home no H31, Gading Square. Jl. Bulevar Barat. Kelapa Gading. Jakar ta Utara. Phone: 021-45870601, 98131424 South Korea Company: PCS One Korea Ltd. Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea Call Center Tel: 080-600-6600 Tel: 82 2 591 1528 Fax: 82 2 595 9688 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM Malaysia Company: After Market Solutions (CE) Sdn Bhd Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia. Phone: 603 7953 3370 Philips Info Line: 1-800-880-180 Fax: 603 7953 3338 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm Pakistan Philips Consumer Ser vice Address: Mubarak manzil, 39, Garden Road, Saddar, Karachi-74400 Tel: (9221) 2737411-16 Fax: (9221) 2721167 E-mail: [email protected] Website: www.philips.com.p
34 Singapore Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm Taiwan Company: FETEC .CO Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 Consumer Care: 0800-231-099 Tel: (03)2120336 Fax: (03)3129184 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~7:00pm Thailand Company: Axis Computer System Co., Ltd. Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand Tel: (662) 934-5498 Fax: (662) 934-5499 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 08:30am~05:30pm Glee Electronics Inc Contact nos. (632) 636-3636 / 7064028 to 29 Fax no. (632) 7064026 Receiving Centers NEO CARE - Megamall 4th Level Cyberzone, Building B, SM Megamall, Mandaluyong City NEO CARE - SM North EDSA 4th Level Cyberzone, Annex Bldg. SM City Nor th EDSA, Quezon City 441-1610 MDR Microware Sales Inc. Cebu Branch N. Escario corner Clavano St., Cebu City Phils. # 255-4415/ 255-3242/253-9361/4124864 to 67 Sun # 0922-8210045 to 46 Davao Office: C . Arellano St., Davao City 8000 082- 225-3021/225-3022 Sun# 0922-8210015 CDO Office: 1445 Corrales Ext.,CDO City 088-856-8540/856-8541 Sun # 0922-8210080 Iloilo Office: C . Lim Comp., Gomez St., Iloilo City # 033 338-4159/ 033 508-3741 Sun # 0922-8808850 Africa SOUTH AFRICA Company name: Sylvara Technologies Pty Ltd Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa Tel: +27878084456 Fax: +2711 391 1060 E-mail: customercare@philipssuppor t.co.za Ser vice hours: Mon.~ Fri. 08:00am~05:00pm Middle East Middle East + North Africa Company: AL SHAHD COMPUTER L.L.C Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES TEL: 00971 4 2276525 FAX: 00971 4 2276242 E-mail: [email protected] Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm
35Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty. This three-year ser vice warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the ser vice provider at your expense and returned to you within five working days, free of charge. Israel Company: Eastronics LTD Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel Tel: 1-800-567000 call free in Israel; (972-50- 8353722 after ser vice hours until 20:00) Fax: 972-3-6458759 E-mail: [email protected] Ser vice hours: Sun.~Thurs. 08:00 - 18:00 LIMITED WARRANTY (Computer Monitor) Click here to access the Warranty Registration Card. Three Years Free Labor / Three Years Free Ser vice on Par ts / One Year Exchange* *Product will be exchanged with a new or renewed to original specifications unit within two business days for the first year. This product must be shipped in at your expense for ser vice during years two and three.
36 WHO IS COVERED? You must have proof of purchase to receive warranty ser vice. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Attach it to this owner's manual and keep both nearby. WHAT IS COVERED? Warranty coverage begins the day you buy your product. For three years thereafter, all par ts will be repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the replacement or repair of all par ts, and for all labor charges. All par ts, including repaired and replaced par ts, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on all replaced and repaired products and par ts also expires. WHAT IS EXCLUDED? Your warranty does not cover : labor charges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of antenna systems outside of the product. product repair and/or par t replacement because of misuse, accident, unauthorized repair or other cause not within the control of Philips Consumer Electronics. reception problems caused by signal conditions or cable or antenna systems outside the unit. a product that requires modification or adaptation to enable it to operate in any countr y other than the countr y for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This includes, but is not limited to, prerecorded material, whether copyrighted or not copyrighted.) the model or production number on the product has been altered, deleted, removed or made illegible. Where IS SERVICE AVAILABLE? Warranty ser vice is available in all countries where the product is officially distributed by Philips Consumer Electronics. In countries where Philips Consumer Electronics does not distribute the product, the local Philips ser vice organization will attempt to provide ser vice (although there may be a delay if the appropriate spare par ts and technical manual(s) are not readily available). Where CAN I GET MORE INFORMATION? For more information, contact the Philips Customer Care Center by calling (877) 835-1838 (U.S.A. customers only) or (919) 573-7855. Before Requesting Service... Please check your owner's manual before requesting ser vice. Adjustments of the controls discussed there may save you a ser vice call. TO GET WARRANTY SERVICE IN U.S.A., PUERTO RICO OR U.S. VIRGIN ISLANDS...
37
Contact the Philips Customer Care Center phone
number listed below for product assistance and
procedures for ser vicing:
Philips Customer Care Center
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all
implied warranties, including implied warranties
of merchantability and fitness for a par ticular
purpose, are limited in duration to the duration
of this express warranty. But, because some states
do not allow limitations on how long an implied
warranty may last, this limitation may not apply to
you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at:
(800) 479-6696
Three years free par ts and three years free labor
will be provided at Philips Canada depot or any
one of its authorized ser vice centers.
(In Canada, this warranty is given in lieu of all other
warranties. No other warranties are expressed
or implied, including any implied warranties of
merchantability or fitness for a par ticular purpose.
Philips is not liable under any circumstances for any
direct, indirect, special, incidental or consequential
damages, howsoever incurred, even if notified of
the possibility of such damages.)
REMEMBER... Please record the model and serial
numbers found on the product below.
MODEL # ______________________________
SERIAL # _______________________________
This warranty gives you specific legal rights. You
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the
following details so we can solve your problem
quickly.
. Philips type number
. Philips serial number
. Purchase date (copy of purchase may be
required)
. PC environment Processor :
o CUP and Graphic card name and driver
version
o Operating system
o Application being used
. Other cards installed
Having the following information available
will also help speed up the process:
. Your proof of purchase indicating: date of
purchase, dealer name, model and product
serial number.
. The full address to which the swap model
should be delivered.
Just a phone call away
Philips’ customer help desks are located
worldwide. Within the U.S. you can contact Philips
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from
10:00 AM-5:00 PM ET hrs by using one of the
contact phone numbers.
For more information on this and more great
Philips products visit our website at:
Website: http://www.philips.com
38 Your International Guarantee Dear Customer, Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards. If, unfor tunately, something should go wrong with this product Philips guarantees free of charge labor and replacement par ts irrespective of the countr y where it is repaired during a period of 12 months from date of purchase. This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the countr y of purchase and does not affect your statutor y rights as a customer. The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • the documents have been altered in any way or made illegible; • the model or production number on the product has been altered, deleted, removed or made illegible; • repairs or product modifications and alterations have been executed by unauthorized ser vice organizations or persons; • damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. In case your Philips product is not working correctly or is defective, please contact your Philips dealer. In the event you require ser vice whilst in another countr y a dealer address can be given to you by the Philips Consumer Help Desk in that countr y, the telephone and fax number of which can be found in the relevant par t of this booklet. In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting your dealer. If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via: Website: http://www.philips.com