Panasonic Wv Ns202a Operating Instructions Manual

							Installation
Guide Installation
Guide
81
•Are you accessing the wrong IP address?
Check the connection as follows:
With the Windows command prompt,
> ping IP address of the camera
When the WV-NS202A replies, the camera is func-
tioning normally.
If not, proceed either of the following.
•Restart the camera and change the IP address by
using the Panasonic IP setup software within 20
minutes after the restart.
•Restart the camera while holding the [INITIAL
SET] button on the rear of the camera. The cam-
era will be initialized and the IP address will return
to the default setting 192.168.0.10.
After the camera is initialized, access the camera
and set the IP address again. (When the camera
is initialized, all the settings of the camera previ-
ously configured on the setup menus will be initial-
ized.)
•Are the set IP addresses valid?
•Is the link LED right by the network connector lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correct-
ly. Check if the cables have any contact failure or if
the wiring is correct or not. 
•Is the LAN cable (category 5) firmly connected to the
network connector on the rear of the camera?
•Is the power of the camera on?
Check if the power of the camera is turned on.
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78
Troubleshooting
Before asking for repairs, check the symptoms on the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is not
described below.
Reference 
pages Cause/solutionSymptom
Cannot access from the
browser.
Installation
Guide
67 
						

							•Is the focus adjusted correctly?
Adjust the focus correctly by clicking the focus but-
tons.
82
6 •Is there dust or dirt on the lens?
Check if there is dust or dirt on the lens.
•Is Allow selected for FTP access on the [Network]
tab of Network setup page?
If not, select Allow.
•Is the viewer software installed on a PC?
Install the viewer software on a PC.
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
1. Select Run… from the start menu of Windows
®.
2. Enter dxdiag in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Cannot obtain images on the
SD memory card.
No image is displayed.
Cannot access from the
browser.
Images are displayed blurry.
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68
3, 25
Installation
Guide
–
•Is the entered password correct?
Restart the web browser and enter the password
again.
•Access to the SD memory card may be failed. Restart
the browser and retry to obtain images.
29
29
•Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?

Are the IP addresses of the camera and the PC set in
a common subnet? Or is Use Proxy Server for the
settings of the browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the Don’t Use Proxy For These Addresses box.

Is the IP address of the default gateway set for the
camera correct?
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Reference 
pages Cause/solutionSymptom 
						

							•Is any part of the camera worn out?
When the camera does not move to the exact position
frequently, the driving parts may be worn out. Contact
the dealer for assistance.
•When the camera position is moved from the preset
position after turning on the power of the camera,
execute the refresh position function from the
[Initialization] tab of the Maintenance page. When
Position refresh is set for the created schedule, the
camera position will be corrected periodically.
•If the camera always moves to a specific position after
turning on the power of the camera, register that posi-
tion as the home position when convenient. The cam-
era will automatically move to the registered position
using the self return function when turning on the
power of the camera.
•Depending on the traffic of the network or the concen-
tration of access to the camera, there might be diffi-
culties displaying the camera picture. Request the
camera picture using the browser such as by pressing
the [F5] key, etc.
•Depending on the version of your browser, there
might be difficulties refreshing the picture and operat-
ing the camera.
It is recommended to use Internet Explorer
®6.0 SP2.
When using Windows®2000, it is recommended to
use Internet Explorer®6.0 SP1.
•When defocusing is caused by the camera position
being moved, carry out the position refresh to correct
the focus. 
•This is not malfunction. (This is caused by the shape
of the inner cover WV-Q153 or an inner cover provid-
ed to an optional bracket.)
In this case, images may also be washed out when
ON is selected for AGC.
78
42, 
Installation
Guide
The image is not being
refreshed.
The camera does not move
onto the preset position
exactly.
The camera does not auto-
matically move to the previ-
ous position when turning on
the power of the camera.
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75, 78
38 Installation
Guide
Installation
Guide
Reference 
pages Cause/solutionSymptom
Images are displayed blurry.
When using an optional inner
cover, upper side of images
are hidden (become black)
when the tilt angle of the
camera is almost level.
83
•Is the brightness setting set at an appropriate level?
Click the [RESET] button of BRIGHTNESS.No image is displayed (or too
dark).7 
						

							84
•Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD memory
card. When frequently overwritten, it may be at the
end of product life. It is recommended to replace the
SD memory card. 
•Check the settings for the self return function.
•Are the microphone and the speaker connected cor-
rectly and firmly?
Confirm that they are connected correctly and firmly.
•Is ON selected for Super Dynamic 3 ?
Set to OFF.
•When flickers appear frequently, set the shutter speed
to AUTO or 1/100. 
•Are objects hard to focus on with the auto focus func-
tion?
Adjust the focus manually.
•Is there dust or dirt on the transparent part (over the
lens) of the dome cover (camera shell)?
Clean the transparent part of the dome cover.
Cannot adjust the focus cor-
rectly.
Installation
Guide
Reference 
pages Cause/solutionSymptom
6
Flicker appears on the
screen.
The AUTO MODE (OFF,
home position, auto track,
auto pan, preset sequence)
of the camera changes.
Cannot transmit audio to the
camera.
41
38
42
•Is the SD memory card inserted correctly?
•Is the SD memory card formatted?
•Isn’t the write protect switch set to LOCK?
When the write protect switch is set to LOCK, avail-
able size/total size indication of the SD memory card
will be **********KB/**********KB.
Installation
Guide
28
–
–
Installation
Guide
Images cannot be saved on
the SD memory card.
•Is the brightness setting set at an appropriate level?
Click the [RESET] button of BRIGHTNESS.Images are displayed
washed out.7 
						

							25
85
•Are images displayed on a full screen?
Audio will not be transmitted when displaying images
on a full screen.
•Press the [F5] key on the keyboard of the PC or click
the [Live] button.
7
5 •Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View3 is installed.
•Is the OS in use Windows®2000 Professional SP4?
This occurs when using Windows®2000 Professional
SP4.
When it is inconvenient, it is recommended to operate
on Windows
®XP Professional SP2 or Windows®XP
Home Edition SP2.
No image is displayed on the
Live page.
The alarm occurrence indica-
tion button, the receiver but-
ton, the transmission button,
the AUX buttons and the SD
recording status indicator on
the Live page do not dis-
play the current status in real
time.
3, 25
Installation
Guide
Reference 
pages Cause/solutionSymptom
•Is the viewer software installed on the PC?
Confirm that the viewer software Network Camera
View3 is installed.3, 25
Installation
Guide
Cannot transmit audio to the
camera.
•Delete temporary internet files as follows.
1. Select Internet Options… from Tools on the
menu bar of Internet Explorer
®. The Internet
Options window will be displayed.
2. Click the [Delete Files…] button in the Temporary
Internet files section on the [General] tab.
•The firewall function of the anti-virus software may be
filtering the port of the camera.Exclude the port num-
ber of the camera from the list of the port numbers to
be filtered by the anti-virus software.
Images are not displayed or
not refreshed smoothly.
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							86
•This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Microsoft XP
Professional SP2 is installed on the PC in use.
(1) Right-click on the desktop and select Properties
from the displayed pop-up menu.
(2) Select Settings from Display Properties, and
then click the [Advanced] button.
(3) Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.
•When the DirectDraw acceleration is disabled by
adjusting the level of Hardware acceleration, no
frame border will be displayed to indicate the selected
area.
–
–
When displaying MPEG-4
images on two or more
browser windows, images
from two or more cameras
are displayed in sequence
on a single browser window.
Reference 
pages Cause/solutionSymptom
When MPEG-4 image is
being displayed, no frame
border is displayed to indi-
cate the selected area. 
						

							87
•Click Internet Options on the Tools menu of Internet
Explorer, and then click the [Security] tab. Then, click
the [Custom Level…] button to open the Security
Setting window. Under Miscellaneous, select
Enable for Allow script-initiated windows without
size or position constraints. Click the [OK] button. 
The Warning window will be displayed. Click the
[Yes] button.
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed. Click
the [Yes] button.
•Click the information bar and select Install Active X
Control.
The Security Warning window will be displayed.
Click the Install button on the displayed Security
Warning window.
When using a PC on which Windows®XP Service Pack2 (SP2) is installed
The following may occur during operation when using a PC on which Windows®XP Service Pack2 (SP2) is installed.
Follow the instructions below when the following has occurred. By performing the following solutions, other applica-
tions and the security level may not be affected. 
The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar
only when there is information to communicate. 
The following message is
displayed on the information
bar. 
Pop-up blocked. To see this
pop-up or additional options,
click here…
The following message is
displayed on the information
bar. This site might require
the following Active X control:
nwcv3setup.exe from
Matsushita Electric Industrial
Co., Ltd. Click here to
install...
–
–
Reference 
pages SolutionsSymptom
Information Bar
An unnecessary status bar or
scroll bar is displayed on the
pop-up window. 
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							88
Directory structure of drive B
Drive B
FTP
ALARM060101
060102
File name 01
0123
06010101
06010102
LOCAL
PULLFile name 01
06010101
06010102
00000001
00000001
LOG← Destination where images are to be saved by the SD memory 
recording function of Panasonic network disk recorder
← Destination where log files are to be savedImage failed to transmit to the 
FTP server by the FTP periodic 
tranmission function
(Ex. img_06010101230000.jpg)
Image captured at the alarm 
occurrence
(Ex. img_0601010123000001.jpg)
Image saved manually
(Ex. img_0601010123000001.jpg) 
						

							89
Setting example of the router
This camera transmits MPEG-4 images using UDP protocol.
To display MPEG-4 images using a router, it is necessary to configure the settings (UDP port setup) of both the
camera and the router as below.
Step 1
Configure MPEG-4 setup of the camera as follows.
qTransmission type: Unicast port (MANUAL)
wUnicast port1 (Image): 32004
eUnicast port2 (Audio): 33004
Step 2
Configure the router qto which the camera is connected as follows.
Address mapping table
LOCKOPEN
Router qRouter w
PCIP address: 192.168.0.10
IP address: 192.168.0.101
Internet
Step 3
Configure the router wto which the PC is connected as follows.
Address mapping table*
* The address mapping table is the example for when using a typical router.
Depending on the manufacturer of the router, it may be described as static IP masquerade.
Group
CameraLAN IP address
192.168.0.10
192.168.0.10
192.168.0.10LAN port
TCP port: 80
UDP port: 32004
UDP port: 33004

WAN IP address
WAN IP address of the router
WAN IP address of the router
WAN IP address of the routerProtocol
HTTP (TCP port: 80)
UDP port: 32004
UDP port: 33004
Group
PCWAN IP address
WAN IP address of the router
WAN IP address of the routerProtocol
UDP port: 33004
UDP port: 32004
LAN IP address
192.168.0.101
192.168.0.101LAN port
UDP port: 33004
UDP port: 32004 
						

							Panasonic Canada Inc.5770 Ambler Drive,Mississauga,
Ontario, L4W 2T3 Canada (905)624-5010
http://www.panasonic.ca
Panasonic Sales Company
Division of Panasonic Puerto Rico Inc.
San Gabriel Industrial Park 65th Infantry Ave. KM. 9.5 Carolina
P.R. 00985(809)750-4300
Panasonic System Solutions Company,
Unit Company of Panasonic Corporation of North America
Security Systems
www.panasonic.com/security
For customer support, call 1.877.733.3689
Executive Office: Three Panasonic Way 2H-2, Secaucus, New Jersey 07094
Zone Office
Eastern: Three Panasonic Way, Secaucus, New Jersey 07094
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Western: 6550 Katella Ave., Cypress, CA 90630
© 2007 Matsushita Electric Industrial Co., Ltd. All Rights Reserved. N0407-0       3TR005115AAA       Printed in Japan