Panasonic Wv Nf284 Operating Instructions Manual

							•Is the LAN cable (category 5) is firmly connected to
the network connector on the mounting side of the
camera? Installation
Guide
51
•Are you accessing the wrong IP address? 
Check the connection as follows:
With the Windows command prompt, 
> ping IP address of the camera
When the WV-NF284 replies, the camera is function-
ing normally.
If not, proceed either of the following. 
•Restart the camera and change the IP address by
using the Panasonic IP setup software within 20
minutes after the restart. 
•Restart the camera while holding the [INITIAL
SET] button on the mounting side of the camera.
The camera will be initialized and the IP address
will return to the default setting 192.168.0.10. 
After the camera is initialized, access the camera
and set the IP address again. (When the camera
is initialized, all the settings of the camera previ-
ously configured on the setup menus will be initial-
ized.) 
•Are the set IP addresses valid? 
•Are both the link indicators inside the camera and the
PC (right by the network connector) lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correct-
ly. Check if the cables have any contact failure or if
the wiring is correct or not. To check network estab-
lishment with the link indicator inside the dome cover,
set the indicator ON/OFF switch inside the camera to
ON.
–
48
Troubleshooting
Before asking for repairs, check the symptoms with the following table. 
Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is not
described below. 
Reference 
pages Cause/solutionSymptom
Cannot access from the
browser. 
Installation
Guide
38 
						

							•Depending on the traffic of the network or the concen-
tration of access to the camera, there might be diffi-
culties displaying the camera picture. Click the reload
button of the browser to request the camera picture to
be refreshed. 
52
– •Depending on the version of your browser, there
might be difficulties refreshing the picture and operat-
ing the camera. 
It is recommended to use Internet Explorer 6.0 SP2.
•Is the power of the camera on? 
Check if the power of the camera is turned on. 
•Is the viewer software installed on a PC? 
Install the viewer software on a PC. 
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows. 
1. Select Run… from the start menu of Windows
®. 
2. Enter dxdiag in the displayed dialog box and
click the [OK] button. 
If the version of DirectX is older than 9.0c, upgrade it.No image is displayed. 
Cannot access from the
browser. 
The image is not being
refreshed.
Installation
Guide
Installation
Guide
Installation
Guide
–
•Is the same IP address provided to other devices? 
Are there contradictions between the address and the
network subnet to be accessed? 

Are the IP addresses of the camera and the PC set in
a common subnet? Or is Use Proxy Server for the
settings of the browser checked? 
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the Don’t Use Proxy For These Addresses box. 

Is the IP address of the default gateway set for the
camera correct? 
–
Reference 
pages Cause/solutionSymptom 
						

							53
•Isn’t the write protect switch set to LOCK? 
When the write protect switch is set to LOCK, avail-
able size/total size indication of the SD memory card
will be **********KB/**********KB.
•Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD memory
card. When frequently overwritten, it may be at the
end of product life. It is recommended to replace the
SD memory card. 
•Is the SD memory card formatted? 
Format the SD memory card.
•Open the Security tab of Internet options… under
Tools on the menu bar of Internet Explorer. Then,
add the IP address of the camera to Trusted sites.
•Is the SD memory card inserted correctly? 
Check if the SD memory card is inserted correctly.
•Is the focus adjusted correctly? 
Check if the focus is adjusted correctly. 
•Aren’t there dusts or dirt on the dome cover? 
Check if there are dust or dirt on the dome cover.–
Images cannot be saved on
the SD memory card. 
Unnecessary title bar is dis-
played when displaying
images on a full screen. 
Installation
Guide
19
– –
–
Installation
Guide
Reference 
pages Cause/solutionSymptom
Images are displayed blurry.
•Wasn’t the [Esc] key pressed before images are dis-
played? 
Close the browser window by pressing the [Alt] key
and [F4] key simultaneously, etc. 
No image is displayed on a
full screen. 7 
						

							54
•This may occur due to the display adapter and driver
combination. 
When this occurred, update the driver of the display
adapter to the latest version first. 
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows. 
The following are descriptions for when Microsoft XP
Professional SP2 is installed on the PC in use. 
(1) Right-click on the desktop and select Properties
from the displayed pop-up menu. 
(2) Select Settings from Display Properties, and
then click the [Advanced] button. 
(3) Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration. 
–
When displaying MPEG-4
images on two browser win-
dows or more, images from
two cameras or more are
displayed in sequence on a
single browser window. 
Reference 
pages Cause/solutionSymptom 
						

							55
•Click Internet Options on the Tools menu of Internet
Explorer, and then click the [Security] tab. Then, click
the [Custom Level…] button to open the Security
Setting window. Under Miscellaneous, select
Enable for Allow script-initiated windows without
size or position constraints. Click the [OK] button. 
The Warning window will be displayed. Click the
[Yes] button. 
•Delete temporary internet files as follows. 
1. Select Internet Options… from Tools on the
menu bar of Internet Explorer
®. The Internet
Options window will be displayed. 
2. Click the [Delete Files…] button in the Temporary
Internet files section on the [General] tab. 
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed. Click
the [Yes] button. 
•Click the information bar and select Install Active X
Control. 
The Security Warning window will be displayed.
Click the [Install] button on the displayed Security
Warning window. 
When using a PC on which Windows®XP Service Pack2 (SP2) is installed
The following may occur during operation when using a PC on which Windows XP Service Pack2 (SP2) is installed.
Follow the instructions below when the following occurred. By performing the following solutions, other applications
and the security level may not be affected. 
The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar
only when there is information to communicate. 
The following message is
displayed on the information
bar. 
Pop-up blocked. To see this
pop-up or additional options,
click here…
The following message is
displayed on the information
bar. This site might require
the following Active X control:
nwcv3setup.exe from
Matsushita Electric Industrial
Co., Ltd. Click here to
install... 
–
–
Reference 
pages SolutionsSymptom
Information Bar
Unnecessary status bar or
scroll bar is displayed on the
pop-up window. 
Images are not displayed or
refreshed smoothly. 
–
– 
						

							Matsushita Electric Industrial Co., Ltd.
Osaka, Japan
http://panasonic.net
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