Panasonic Vacuum Cleaner Mcug728 Operating Instructions

							- 51 -
Limpieza del exterior y de las 
herramientasNettoyage du boîtier et des
accessoires
➢Nettoyer l’extérieur à l’aide d’un chiffon
propre et doux qui a été trempé dans
une solution de détergent doux et
d’eau puis essoré.
➢Ne pas laisser couler d’eau sur
l’aspirateur. 
➢Bien essuyer après le nettoyage.
➢Ne pas mettre les accessoires au lave-
vaisselle ou dans une machine à laver.
➢Laver les accessoires à l’eau tiède
savonneuse puis rincer et sécher à
l’air.
➢Ne pas utiliser les accessoires s’ils
sont mouillés.➢Limpie la parte exterior con un trapo
suave y limpio que se haya metido a
una solución de detergente líquido y
agua y se haya exprimido hasta que
esté seco.
➢No deje caer agua en la aspiradora.
➢Seque con un trapo después de
limpiarla.
➢No limpie las herramientas en el
lavaplatos ni en la lavadora de ropa.
➢Lave las herramientas en agua tibia
con jabón, enjuague y seque al aire.
➢No use las herramientas si están
mojadas. 
						

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The hose located on the back of the
vacuum cleaner carries the dirt from
the nozzle up to the dust bag.  If the
hose should become clogged:
➢Unplug vacuum cleaner.
➢Pull open suction inlet cover and
check for clogging.
➢Disconnect telescopic wand from
short hose and check telescopic
wand and hose.
➢Plug in vacuum cleaner and turn on.
➢Disconnect telescopic wand and
stretch hose in and out to remove
clog.
➢Turn off and unplug the vacuum
cleaner.
➢Remove lower plate.  See:
“Removing and Installing Lower
Plate” (page 44).
➢Inspect inlet of nozzle hose and
clear any obstructions.
➢Reinstall lower plate (page 44).
➢Return the vacuum cleaner to the
upright position before plugging
into an electrical outlet.
Short Hose
Tuyau court
Manguera
cortaHose
Tuyau
Manguera
Cover (Suction Inlet)
Couvercle (Entrée
d’aspiration)
Cubierta (Abertura
de aspiración)
Removing Clogs
Hose InletEntrée du tuyau
Conección de
manguera 
						

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Quitar de los residuos de basura 
en los conductosDégagement des obstructions
La manguera situada en la parte posterior
de la aspiradora lleva el polvo de la
boquilla hasta la bolsa de polvo. Si hay
residuos en la manguera:
➢Desenchufe la aspiradora.
➢Tire de la cubierta de aspiración y
revise por los residuos.
➢Desconecte el tubo telescópico de la
manguera corta y revise por residuos
en el tubo telescópico y en la
manguera.
➢Enchufe la aspiradora y enciéndala.
➢Desconecte el tubo telescópico y estire
la manguera hasta la extensión
máxima y ínima para quitar los
residuos.
➢Apague la unidad y desconéctela. 
➢Quite la base inferior. Vea: “Remover y
reinstalar la base inferior” (página 45).
➢Revise el extremo de la manguera y
quite los obstáculos.
➢Reemplace la base inferior (página 45).
➢Retorne la aspiradora a la posición
vertical antes  de enchufarla en un
tomacoriente. Le tuyau situé à l’arrière de l’aspirateur
transporte la poussière. En cas
d’obstruction :
➢Débrancher l’aspirateur.
➢Ouvrir, en tirant, le couvercle d’entrée
d’aspiration et vérifier qu'il n'y a pas
d'obstruction.
➢Séparer le tube télescopique du tuyau
court et vérifier s’il y a obstruction dans
l’un ou l’autre.
➢Brancher l’aspirateur et le mettre en
marche.
➢Retirer le tube télescopique et étirer le
tuyau dans un mouvement d'accordéon
pour dégager toute obstruction.
➢Arrêter l'aspirateur et débrancher.
➢Retirer la plaque inférieure. Voir :
“Retrait et installation de la plaque
inférieure” (page 45). 
➢Vérifier l'entrée du tuyau court et
éliminer toute obstruction
➢Remettre la plaque inférieure en place
(page 45).
➢Retourner l'aspirateur à sa position
verticale avant de brancher à une prise
d'alimentation. 
						

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BEFORE REQUESTING SERVICE
Review this chart to find do-it-yourself solutions for minor performance problems.
Any service needed, other than those described in these Operating Instructions,
should be performed by an authorized service representative.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Vacuum cleaner 1.Unplugged at wall outlet.1.Plug in firmly. Push ON-OFF
will not run. 2.ON-OFF switch not turned on.2.Push ON-OFF switch to ON.
3.Thermal protector tripped.3.Allow to cool 30-50 minutes and 
thermal protector will reset itself.
4.Tripped circuit breaker/blown4.Reset circuit breaker or replace
fuse at household service panel. fuse.
5.Defective wall outlet.5.Check with a good appliance or
lamp. Have outlet properly 
serviced.
Poor job of dirt 1.Dust cover improperly installed.1.Properly install dust cover.
pickup. 2.Clogged hose or nozzle.2.Clean hose or nozzle area.
3.Hose not inserted fully.3.Insert hose.
4.Full or clogged dust bag.4.Replace dust bag.
5.Dirty filters.5.Clean or replace secondary filter 
and/or replace exhaust filter.
6.Broken belt.6.Replace belt.
7.Belt not installed on motor shaft.7.Install belt on motor shaft.
8.Worn agitator.8.Replace agitator.
9.Hole in hose.9.Replace hose.
Dust escapes 1.Bag improperly installed.1.Properly install bag.
the dust bag. 2.Bag torn.2.Replace bag.
Agitator does not 1.Carpet/Bare floor selector in 1.Select CARPETposition.
turn. BARE FLOORposition.
2.Broken belt.2.Replace belt.
3.Tripped overload protector in3.Remove any items that may be 
nozzle. caught or jammed, then reset.  If
vacuum cleaner starts and stops
again, clean agitator and end 
caps, then reset.
4.Handle in full upright position.4.Move handle from upright 
position.
Airflow restricted 1.Tool use restricts air flow.1.Check tools for fuzz, lint, pet 
with attachmenthair or other debris.
use –or– sound  2.New carpet fuzz clogged air path.2.See 
CLOG REMOVALsection 
changes.and clean hose.
WARNING
Electrical Shock or Personal Injury Hazard
Disconnect the electrical supply before servicing or cleaning the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury from vacuum
cleaner suddenly starting. 
						

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Guide de dépannage
Problème Cause possible Solution possible
L’aspirateur ne  1.Le cordon d’alimentation est  débranché.1.Brancher le cordon d’alimentation.
fonctionne pas. 2.L’interrupteur est à la position OFF.2.Mettre l’interrupteur à la position ON.
3.Le protecteur thermique s'est 3.Patienter 30 à 50 mn que le  que 
déclenché. moteur se refroidisse pour le 
protecteur thermique se réinitialise.
4.Le disjoncteur s’est déclenché4.Réenclencher le disjoncteur 
ou un fusible a sauté. ou remplacer le fusible.
5.La prise de courant est 5.Vérifier à l'aide d'un appareil ou 
défectueuse. d'une lampe en bon état. Faire 
réparer la prise comme il se doit.
L’aspirateur offre un  1.Le couvercle du logement du sac1.Remettre le couvercle correctement 
piètre rendement.à poussière n’est pas bien fermé. en place.
2.Le tuyau ou la tête d’aspiration2.Dégager l’obstruction.
est obstrué.
3.Le tuyau n’est pas inséré à fond.3.Insérer le tuyau correctement.
4.Le sac à poussière est plein ou4.Remplacer le sac.
obstrué.
5.Les filtres sont sales.5.Nettoyer ou remplacer le filtre 
secondaire et remplacer le filtre 
d'évacuation.
6.La courroie est brisée.6.Remplacer la courroie.
7. La courroie n’est pas intallée sur7. Installer la courroie sur l’arbre du
l’abre du moteur. moteur.
8.L’agitateur est usé.8.Remplacer l’agitateur.
9.Le tuyau est troué.9.Remplacer le tuyau.
De la poussière 1.Le sac n’est pas installé1.Remettre le sac en place.
s’échappe du sac.correctement.
2.Le sac est déchiré.2.Remplacer le sac.
L’agitateur ne tourne  1.Le sélecteur tapis/plancher est 1.Régler le sélecteur à la position 
pas.réglé à la position plancher. tapis.
2.La courroie est brisée.2.Remplacer la courroie.
3.Le protecteur de surcharge s'est 3. Retirer toute obstruction, puis 
déclenché. réarmer. Si l'aspirateur s'arrête de 
nouveau, nettoyer l'agitateur et les 
bouchons, puis réarmer. 
4.Manche en pleine position verticale.4.Déplacer le manche de la position 
verticale.
L'utilisation d’accessoires  1.L'utilisation des accessoires 1.
Consulter la section "Accessoires".
empêche la circulation empêche la circulation nécessaire
nécessaire d’air –ou– d’air.
changement du son  2.Les peluches du tapis neuf obstruent 2.Consulter la section "Dégagement 
d’aspiration.la circulation d'air. des obstructions" et nettoyer le 
tuyau.
Se reporter au tableau ci-dessous pour résoudre tout problème mineur éventuel.
Confier toute réparation autre que celles décrites dans ce manuel d'utilisationà un
technicien qualifié.
AVERTISSEMENT
Débrancher avant d’entretenir ou de nettoyer l’appareil. L’omission de débrancher
pourrait provoquer des chocs électriques ou des lésions corporelles du fait que
l’aspirateur se mettrait soudainement en marche.
Risque de chocs électriques ou de lésions corporelles. 
						

							- 56 -
Antes de pedir servicio
Consulte este cuadro para encontrar soluciones que usted mismo puede realizar cuando
tenga problemas menores de rendimiento. Cualquier servicio que necesita aparte de otros
descritos en este manual tiene que ser hecho por un representante de servicio autorizado.
PROBLEMA CAUSA POSIBLE SOLUCIÓN POSIBLE
La aspiradora no  1.Está desconectada del enchufe.1.Conecte bien. 
funciona. 2.El control ON-OFF ne está en la 2.Prete el control ON-OFF a la
posición “ON”. posición “ON”.
3.Protector termal botado.3.Desconecte la aspiradora, deje 
enfriar el protector termal 
se reajusta por si solo.
4.Cortacircuitos botado o fusible4.Reestablezca el cortacircuitos
quemado en el tablero de servicio  o cambie el fusible.
de la residencia.
5.Toma corriente defectuoso. 5.Revisar con algún otro 
elec trodoméstico o con una 
lámpara. Reparar correctamente 
el toma corriente.
No aspira satis- 1.La cubierta de polvo no está bien 1.Cierre bien la cubierta de polvo.
factoriamente.cerrada.
2.Manguera o boquilla atascada.2.Revise la manguera o la boquilla.
3.Manguera no está bien insertada.3.Inserte bien la manguera.
4.Bolsa para polvo llena.4.Cambie la bolsa de polvo.
5.Filtros sucios.5.Limpie o cambie el filtro 
secundario o cambie el filtro del 
escape.
6.Correa rota.6.Cambie la correa.
7.Correa no está instalda en el eje 7.Instale la correa en el eje del 
del motor. motor.
8.Agitador desgastado.8.Cambie el agitador.
9.Manguera rota.9.Cambie la manguera.
La basura de sale de   1. La bolsa no está bien cerrada. 1.Cierre bien la bolsa.
la bolsa para polvo. 2.Bolsa rota.2.Cambie la bolsa.
El ensamble del  1.Selector encendido/apagado del 1.Seleccione la posición de 
agitador no giraagitador en posición OFF. CARPET.
2.Correa rota.2.Cambie la correa.
3.Protector de sobrecarga de la 3.Remueva cualquier objeto que 
boquilla botado. pudo ser atrapado o atascado, 
luego reini cie. Si la aspiradora 
inicia y se detiene otra vez, limpie 
el agitador, luego reinicie.
4.Mango en posición vertical.4.Mueva el mango de la posición 
vertical.
Restricción del flujo  1.El uso de los accesorios limita el 1.Revise USO DE LOS 
del uso de los flujo de aire. ACCESORIOS.
accesorios –o–  2.La pelusa de una alfombra nueva
2.Revise obstrucciones y limpie la 
cambio de sonido.obstruye el paso de aire. manguera.
ADVERTENCIAPeligro de choque eléctrico y lesión personal.
Desconecte la aspiradora antes de darle servicio o limpiarla.  De lo contrario podría
producirse un choque eléctrico o causar lesión personal si la aspiradora arranca de
repente. 
						

							- 57 -
Notes, Remarques, Notas 
						

							- 58 -
LIMITED WARRANTY (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Platinum Series Vacuum Cleaner
Limited Warranty
Limited Warranty Coverage (For USA and Puerto Rico Only) 
If your product does not work properly because of a defect in materials or workmanship, Panasonic
Consumer Marketing Company of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase (“warranty
period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a
new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to
repair, replace or refund will be made by the warrantor. 
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty
period, there will be no charge for parts. 
This Limited Warranty Excludes both Labor and Parts for the following items which require
normal replacement:Disposable Dust Bag, Filters, Belts, Light Bulbs, Agitator Brushes and
Batteries (if supplied).
This warranty only applies to products purchased and serviced in the United States or Puerto Rico.
This warranty is extended only to the original purchaser of a new product which was not sold “as is”. 
Carry-In or Mail in Service:
To find a service center please visit http://www.panasonic.com/help or call 1-800-211-PANA (7262).
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE
REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OFPURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGEDFOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And ExclusionsThis warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT
COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are caused by products not supplied by the
warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer
controls, improper maintenance, power line surge, lightning damage, modification, introduction of
sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other business or
rental use of the product, or service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”.
Product or Part Name Parts Labor Motor
Platinum Plus Vacuum Cleaner 2 years 2 years 5 years 
						

							- 59 -
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, travel to and from the servicer,
loss of or damage to media or images, data or other memory or recorded content. The items listed
are not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from
state to state. If a problem with this product develops during or after the warranty period, you may
contact your dealer or service center. If the problem is not handled to your satisfaction, then write to:
Consumer Affairs  Department
Panasonic Consumer Marketing Company
661 Independence Pkwy
Chesapeake, VA 23320
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE
YOUR RESPONSIBILITY.
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate your nearest Dealer
or Service Center; purchase Parts and Accessories; or make Customer Service
and Literature requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm, Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by
visiting our Web Site at: http://www.pstc.panasonic.com
Or, send your request by E-mail to: [email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic National Parts Center
20421 84th Avenue South, 
Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, and American Express)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277 
						

							WARRANTY
Panasonic Canada Inc.5770, Ambler Drive, Mississauga (Ontario) L4W 2T3
PANASONIC PRODUCT - LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and
for a period as stated below from the date of original purchase agrees to, at its option either (a) repair your product with
new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase
price. The decision to repair, replace or refund will be made by Panasonic Canada Inc. 
Platinum Vacuum Cleaner - Two (2) years
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift, of a Panasonic
brand product mentioned above sold by an authorized Panasonic dealer in Canada and purchased and used in Canada,
which product was not sold "as is", and which product was delivered to you in new condition in the original packaging.  
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE RECEIPT OR
OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID AND PLACE OF PURCHASE
IS
REQUIRED 
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal
wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or
failures which are caused by products not supplied by Panasonic Canada Inc., or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of
consumer controls, improper maintenance, power line surge, lightning damage, modification, introduction of sand,
humidity or liquids, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or
service by anyone other than a Authorized Servicer, or damage that is attributable to acts of God. 
Parts such as disposable dust bags, filters, belts, light bulbs and agitator brushes are not covered by this warranty.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY. (As examples, this warranty excludes damages for lost time, travel to and from
the Authorized Servicer, loss of or damage to media or images, data or other memory or recorded content. This list of
items is not exhaustive, but for illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages,
or the exclusion of implied warranties, so the above limitations and exclusions may not be applicable. This warranty
gives you specific legal rights and you may have other rights which vary depending on your province or territory. 
CONTACT INFORMATION
For product information and operation assistance, please contact:
Our Customer Care Centre:
Telephone #: 1-800-561-5505
Fax #: (905) 238-2360
Email link:  "Support ➞contact us ➞email" on www.panasonic.ca 
For defective product exchange within the warranty period, please contact the original dealer or our Customer Care
Centre.