Panasonic Network Disk Recorder Wj Nd400 Operating Instructions

							Troubleshooting
61
SD memory data is not displayed on
rec event listData on SD memory cannot be played from a normal rec event list or from
date search. Filter the rec event list 
by using [SD memory] of the rec event
search and then select rec event list to play images. −
The recorded time on the SD memory data is the time set for the camera
when the image is recorded on the SD memory card. Check the time set for
the camera. −
Cannot play SD memory data
If the recording consists of only a fe
w frames, they may not be played back
normally. When this happens, click  NEXT IMAGE / PREV IMAGE to
display the images. −
Display in one image display area
changes to multiple camera images
when viewing MPEG-4 images in
multiscreenThis may be caused by the combinat
ion of the PCs display adapter and
driver. When this happens, first, update the driver of the display adapter.
 If this does not resolve the problem, use the following procedure to
adjust the hardware accelerator  function. This explanation uses
Windows XP as an example.
1. Close all the browsers and then right-click the desktop and select Properties from the menu.
2. Select [Setting] tab from Displ ay Properties, and then click the
[Advanced] button.
3. Click the [Troubleshoot] tab, and di sable the DirectDraw acceleration
by adjusting the level of [Hardware acceleration].
−
Cannot close confirmation window 
when basic operation window opensCheck the user name and password.
Setup 
Instructions
(PDF file)
Cannot play back downloaded images Download is stopped when the settings are changed. When this happens,
the downloaded image cannot be played back. −
[Please wait] is al
ways displayed on 
window ActiveX control is not installed. Install ActiveX control.
page 64
ProblemCheck item/remedyPage 
						

							Troubleshooting
62
Audio is not recorded
Audio is not be played correctlyIs Mic input selected for Audio mode on the setup menu of the network
camera?
Setup 
Instructions 
(PDF file)
Is 32 kbps selected for Audio bit rate on the setup menu of the network
camera?
Check the settings of the camera. Setup 
Instructions 
(PDF file)
Audio may not play when playing the most recent images while recording
images or audio. 
If this happens, stop and then star t playing the images again. −
Cannot play audio using the Viewer 
software Are an image data (extension: n3r) and an audio data (extension: n3a) in
the same folder?
Check the directory designated  as the destination folder. page 44
Live image is not displayedCheck the settings for [NW camera] on the setup menu.
Setup 
Instructions
(PDF file)
Check the settings for live video on the setup menu. Setup 
Instructions
(PDF file)
Check the IP address, subnet mask, and default gateway for the recorder
and the network camera. Setup 
Instructions
(PDF file)
When the cameras compression format is set to M-JPEG and when saving
from the recorders setup menu or  measuring from the program settings
repeatedly, a few minutes of live imag e are not recorded and instead a black
screen appears. If this happens, wait about 10 minutes. −
The camera image may not be displayed in MPEG-4 format images via the
Internet. Refer to your network admin istrator because it effects the router
settings and other network devices. −
Stops playback. Playback restarts after
a short time Time settings are changed through auto time adjustment. When the time in
one record is not continuous, image playback may stop. 
In this case, playback will 
restart after a short time.  −
Live and recorded images are not 
displayed Image is not displayed 
because ActiveX control is not installed correctly
if logged in to a users account with  limited access privileges. Log in to a
user account as an administrator.
 ActiveX control cannot be installed sometimes when you log in the network with domain authentication (A ctive Directory). Register trusted
sites and add the security setting. 1. Start up Internet Explorer and click on Tools. 
2. Click Internet options. 
3. Click the Security tab, and select Trusted sites. 
4. Set Low for This zones security level (lowering the security level lowers the security level of the PC being used). 
5. Click Site. Do Add to URL of the recorder. When you do this, check that the Must check all serv ers (https:) of sites in this zone
check box is not selected.  −
ProblemCheck item/remedyPage 
						

							Troubleshooting
63
 Refresh of live images is unstable
 Browser disconnection occurs
 Network performance is poor
 Downloaded image is not displayedcorrectly
 The image is not displayed, 
recorded, or played back correctly. If the cameras use different compression formats, the performance may be
poor (image update is unstable).
−
The settings may exceed the performanc e limit of network cable or the
recorders network.
Lower the value/rate related to network performance, such as the live
transmission rate and the recording rate. Setup 
Instructions (PDF file)
The recorder and the HUB network speed may not match (100BASE- TX
Full and 100BASE-TX Half, for exampl e). A HUB may cause variations in
network transmission speeds.
Set the HUBs transmission speed and t he recorders network transmission
speed to the same speed. −
Cannot operate cameraMake sure that the number of the camera set in [NW camera] on the setup
menu is correct.
Setup 
Instructions (PDF file)
Make sure that the user name and password in [NW camera] on the setup
menu have been input. Setup 
Instructions (PDF file)
ProblemCheck item/remedyPage 
						

							Troubleshooting
64
The following problems may occur depending on the operating environment. If these problems occur, use the appropriate remedy to solve it. The
following remedies do not affect  other applications or security.
The Information bar used in the followi ng problems and remedies indicates the me ssage bar that appears under the address bar  in Internet
Explorer.
Message display
ProblemRemedy
The following message appears in the information bar.
Pop-up blocked. To see this pop- up or additional options, click
here... Click the information bar and select 
Allow popups from this site.... A
prompt asking Allow popups from this site appears, click the Yes
button.
The following message appears in the information bar.
This site may require the following ActiveX control: Install
wvasetup.exe from Matsushita  Electric Industrial Co., Ltd. and
click here... Click the information bar and select Install ActiveX Control....
A security warning window appears,
 click the Install button.
The following message appears in the information bar.
Internet Explorer has blocked the file being downloaded to your
computer from this site as a  security measure. Click here to
display options... Click the information bar and select Download File....
If you cannot download the file even after doing the following
operations, do the following.
Open Internet Explorers security settings window, select Download -
Automatic prompting for file dow
nloads-Enable and then click the
OK button. A warning window appears, click the Yes button.
The following security warning window appears when you try to
download a file. The publisher c ould not be verified. Are you
sure you want to run this software? Click the Run button.
Unnecessary status bar or scroll bar appears in popup
Open Internet Explorers security
 settings window, select Allow
unlimited size and position of scri pt when opening windows - Enable
and then click the OK button. A warning window appears, click the
Yes button. 
						

							65
Glossary
This manual uses the following words.
ActiveX Control
A software module developed by Microsoft. It is used to add
functions, downloaded from a web server via the Internet or an
Intranet, to Internet Explorer. The recorder uses it to display video.
Bit rate
Indicates how many bits of data c
an be processed or transmitted in a
unit of time. Generally, the units are in bps, or bits per second. Used
to indicate the compression rate of video and audio data, and how
much data a communications line can send and receive in 1 second.
Broadband Router
Router used to access the Internet via high-speed ADSL or fiber
optic lines.
Cable Modem
Device used for connecting to the In ternet via a CATV line. Called a
cable modem because it functions  similar to a modem on a phone
line. It differs from regular modems that  use a serial port in that it is
connected to a PC via an Ethernet connection.
Camera operation
Operations of the camera connected to the recorder such as pan
and tilt (horizontal and vertical position), zooming, focusing,
brightness, preset motions (movem ent towards a set horizontal and
vertical position) and auto functions  (automatic camera rotation,
etc.).
DDNS
A technology for dynamically transl ating DNS server information to 
enable the transfer of only differences in information between DNS 
servers (refer to DNS). This  reduces the data transfer amount 
necessary for updating information  on the DNS server and reduces 
the load on the network.
DHCP
A protocol that enables PCs to autom atically get information from a
server needed for accessing a network.
DHCP Server
Maintains network-related information (assigns IP address ranges to
(default) gateway servers and clients), and distributes that
information when  clients request it.
DNS
The long lists of numbers or IP addresses that are used in network
environments are difficult to remember, which makes them
impractical. This is why PCs  are given an easy-to-follow name
(domain name) which is converted  to an IP address before they are
communicated with. The DNS prov ides translation between domain
names and IP addresses.
Default Gateway
Network device used as a gateway for networks, such as a local
network, to access PCs on an exter nal network. Data is sent using
the default gateway if a gateway is  not specified in the destination IP
address.
Disk Configuration
Configure the HDD after replacing, removing, or adding a HDD. Disk
Configuration is the menu  for configuring the HDD.
Electronic Zoom
Enlarges live images and play back images during playback. The
electronic zoom enlarge s the images by the recorder and is separate
from the zoom function included as pa rt of the camera operations for
enlarged images.
Emergency Recording
Gives priority to recordin g video and audio when an emergency
occurs using the external switch connected to the recorder.
Ethernet
LAN communication developed by Xerox.
Event
Indicates an occurrence that causes the recorder to take an event
action. Events include, terminal alarms, command alarms, and site
alarms.
Event recording
Function that automatically star ts video and audio recording when
an event occurs. Event recording includes Pre-event recording that
records images before the event and Post-event recording that
records images after the event.
External Recording Mode
Use the external switch connected to  the recorder to switch to time
tables such as the recording  settings and event action settings.
FTP
A protocol that is commonly used  for transferring files over the
Internet.
Firewall
A type of security used when ac cessing outside networks like the
Internet.
Full Duplex
Communications method that allows simultaneous sending and
receiving by transmitting in both directions using an independent
sending line and receiving line.
Global Address
IP address assigned to each device c onnected to the Internet that is
equivalent to an address on the Internet. IP address is required for
Internet communications.
HDD
Abbreviation for hard disk drive, a type of mass storage device.
Camera images are recorded onto a hard disk drive.
HTML
HTML is a markup language used for de scribing the logical structure
of a document and its appearance. Links to images, audio, video
and other documents can be inserted into the document. A web
browser is used to view documents written in HTML.
Half Duplex
Communications method that switches between sending and
receiving using a single communications line.
Words used in the manual 
						

							Glossary
66
IP Masquerading
A technology for sharing a single global address between two or
more PCs. Allows simultaneous connection of multiple machines to
1 global address to dynamically convert NAT and different TCP/UDP
port numbers.
IP address
The identification number as signed to PCs connected via IP
networks such as the Internet or an Intranet, or to individual
communications devices. Do not assign the same address to
multiple devices, especially on the Internet.
Internet
PC network that connects networks all over the  world. Different
types of PCs can communica te over the Internet.
LAN
A communications network for connecting PCs, printers and other
network devices in a relatively small area such as in a building or
floor of a building or campus in which data is transferred.
M-JPEG
Video format in which the camera sends continuous JPEG images.
Compared with sending images from the camera one at a time, this
method reduces the load on the network. However, the transfer rate
may change depending on the status of the camera. Images may be
represented as a JPEG depending on the camera.
MAC address
Fixed physical address assigned to  network devices. Devices send
and receive data based on this.
Manual recording
Click the [Recording] button and  the [Recording stop] button to
manually start and stop recording of video and audio.
Multicast
A way to send the same data to multiple users specified on a
network.
Multiscreen Display
This recorder can display mult iple camera channels simultaneously
while displaying live im ages or playback images.
NAT (Network Address Translation)
A technology for sharing a single global address between two or
more PCs.
NTP (Network Time Protocol)
A protocol developed to accurately maintain time among hosts on
the Internet.
POP 3
A protocol for receiving e-mail st ored on a server on the Internet or
an Intranet.
POP 3 Server
A server that supports POP3, cu rrently the most widely used mail
sending protocol.
Plug-in Software
Small programs used to add func tions to application software.
PoE (Power over Ethernet)
A technique for supplying power  and data simultaneously over an
Ethernet cable. PoE was standardized in June, 2003 as
IEEE 802.3af.
PoE Supplied Hub
A switching hub that provides PoE functionality. A maximum of 4 8 V
15.4 W of power can be supplied to cameras and other devices.
Port Number
A sub address set below the IP addr ess to connect multiple parties
simultaneously for communication (TCP, UDP, etc.) on the Internet.
Primary Server
DNS servers usually have more than 2 system and the primary
server is the main system.
Private Address
IP address assigned when connecting  primarily to LAN. Private IP
addresses can be assigned freely on a network and do not require a
formal application. However,  because private IP addresses cannot
be used to access the Internet, a router or other device it is
necessary to assign a global IP address.
Protocol
A set of rules that allows the exchange of data amongst different
types PCs with information. The In ternet uses the TCP/IP protocol
as its base and information is transferred following http and ftp
protocols depending on the application.
Proxy Server
PC or software that connects with  the Internet as the proxy for a
computer on a local network. It al lows special connections from the
internal network and blocks unauthorized access from external
networks.
RAID (RAID5) 
An abbreviation for Redundant Arra ys of Inexpensive Disks 5 that
provides a highly reli able disk array by di stributing access over
multiple HDDs, increasing both speed and capacity. Even if one
HDD has errors, data can be re covered based on error correction
data recorded on other HDDs. (RAID5 is used when 3 or more
HDDs are connected. However, when 2 or more HDDs
simultaneously have errors,  data cannot be recovered.)
RAID (RAID6)
An abbreviation for Redundant Arra ys of Inexpensive Disks 6 that
provides a highly reli able disk array by di stributing access over
multiple HDDs, increasing both speed and capacity. Even if two
HDD has errors, data can be re covered based on error correction
data recorded on other HDDs. (RAID6 is used when 4 or more
HDDs are connected. However, when 3 or more HDDs
simultaneously have errors,  data cannot be recovered.)
Recording rate (ips, I-Frame)
Unit that determines the smoothness when recorded images are
played back. ips indicates the number of recorded frames in 1
second. When the recording rate is higher, the playback is
smoother, but available recording ti me is reduced. I-Frame indicates
the refresh rate set on the camera. 
						

							Glossary
67
Resolution
Indicates the smoothness of the image quality and the size of the
images recorded from the camera. Indicates the number of dots
used in the image displayed on the screen. A horizontal resolution of
720 dots and a vertical resolution of 480 dots is expressed as 720-
480.
Router
Placed in between different networks, a router sends data to the
proper destination via network. If  data on the network is addressed
to an external network, routers s end the data to the outside of the
network after judging the optimum sending route.
SD memory recordin g, SD memory data
SD memory recording is a camera function that saves images in the
cameras internal SD memory when communication with the camera
is disconnected within the time table recording time set on the
recorder. SD memory data refers to those images recorded on the
card.
SMTP
A protocol for sending e-mail on  the Internet or an Intranet. Used
when transferring mail between serv ers or when clients send mail to
the server.
SMTP authentication
SMTP mail transfer protocol  appended with a user authentication
function. It authenticates passwords and user accounts between
SMTP servers and clients. Both  SMTP servers and clients must
support SMTP authentication.
SMTP Server
A server that supports SMTP, curr ently the most widely used mail
transfer protocol.
SNMP
A protocol for monitoring and  managing networked communications
devices, such as routers, PCs, cameras and Network Disk
Recorders via a network.
Schedule Recording
Function that automatically starts video and audio recording on a
preset time schedule.
Secondary Server
DNS servers usually have more th an 2 systems and the secondary
server is the sub system. If there  is trouble with the primary server,
the secondary server takes over.
Sequence
Function that automatically switc hes the camera image in a preset
order. Sequence is available on t he recorder when live images are
displayed.
Subnet
A small network used as a unit of administration when a larger
network is divided into smaller networks. Large networks in
corporations, for example, the network can be broken down into
smaller networks called subnets to make the network more
manageable and lines used more efficiently. In this case, these
smaller networks are called subnets.
Subnet mask
Subnet mask consists of 32-bit num eric values. According to the
values, devices can determine whic h part of the address is the
network address and which part is the host address.
System Administrator
Person with the responsibility for setting up and monitoring the
recorder.
TCP/IP
The standard network protocol for the Internet and Intranets.
URL
An address for locating informati on resources such as documents
and images on the Internet.
Unicast
Way to send data to a single IP address on a network.
VPN
Service used to make public lines as private lines. Many companies
are using this as a new medium  of communication instead of costly
private lines. Depending on service, VPN also provides a secure line
using authentication technology and encryption.
Video Motion Detection (VMD)
Function that automatically detec ts objects moving in video images. 
The main unit records the VMD information sent from the camera
and has a VMD search function (*) to find images for only the time
and date at which motion was detected. 
* Refer to the readme.txt for information about cameras that support VMD search. 
WAN
Allows physically separated PCs, such as between the head office
and a branch office, to connect via a phone line or private line data
for exchanging.
Web Browser
Application software necessary for viewing web pages. The software
downloads HTML, image, and sound files from the Internet and
displays them after analyzing them. Microsoft Inter net Explorer is
one of the web browsers. 
						

							68Index
1-screen ........................................................................................................ 27
4-screen ........................................................................................................ 31
A
Access log ..................................................................................................... 37
ActiveX ............................................................................................................ 9
Alarm action .................................................................................................. 34
Alteration detection.................................................................................. 42
, 46
Area selection................................................................................................ 26
C
CAM tab ........................................................................................................ 17
Cam. select button ........................................................................................ 12
Camera control .............................................................................................. 29
Config. ........................................................................................................... 57
Contents of the alarm mail ............................................................................ 49
Control button ................................................................................................ 11
Copying ......................................................................................................... 39
Current time display area .............................................................................. 10
D
DDNS .......... ............................... ................................ ..................... .............. 56
DHCP .......... ............................... ................................ ..................... .............. 56
Disk information............................................................................................. 4 8
DNS ................................................................................................... 52
, 55, 56
E
Electronic zoom ............................................................................................. 21
Emergency recording .............................................................................. 14
, 34
Error log................................................................................................... 37, 52
Error operations....................................................................................... 35, 5 8
Event ............................................................................................................. 33
Event functions .............................................................................................. 33
Event log ....................................................................................................... 3 8
F
FILTERING.................................................................................................... 14
FTP................................................................................................................ 47
FTP transmission by periodic timer ............................................................... 47
H
HDD............................................................................................................... 26
HDD capacity warning ... ................................ ..................... ..................... ...... 49
HDD SKIP ........... ..................... ..................... ..................... ..................... ...... 54
HDD tab............ ................................ ..................... ..................... ................... 15
Hour meter .................................................................................................... 4 8
I
Information bar .............................................................................................. 64
IP address ....................................................................................................... 8
J
JPEG ............................................................................................................. 45
K
Keylock mode ................................................................................................ 36
L
Lock ............................................................................................................... 36
Log ................................................................................................................ 11
M
MAC address................................................................................................. 4 8
Manual deletion ............................................................................................. 41
Manual recording........................................................................................... 1 8
Multiscreen .............................................................................................. 21
, 31
Multiscreen select.......................................................................................... 31
N
Network log ............................................................................................. 38
, 52
Network log registration count ....................................................................... 3 8
NTP ............................................................................................................... 56
P
Password......................................................................................................... 8
Playback position operations......................................................................... 15
POP3 ............................................................................................................. 55
Preset ............................................................................................................ 30
Protocol ......................................................................................................... 33
R
RAID5 ...................................................................................................... 53
, 54
RAID6 ...................................................................................................... 53, 54
Rec event list ........................................................................................... 12, 23
Rec event search .................................................................................... 22, 24
Recording mode access priority .................................................................... 18 Recording rate ......................................................................................... 18
, 19
RECOVER .....................................................................................................14
Refresh ............................................................................................................7
S
Schedule recording ........................................................................................1 8
SD memory data acquisition ..........................................................................14
SD memory recording ....................................................................................1 8
Search ..................................................................................................... 24
, 25
Send mail .......................................................................................................47
SEQ ...............................................................................................................31
Sequence.......................................................................................................31
Setup button ..................................................................................................13
SMTP .............................................................................................................55
SNMP ............................................................................................................56
Standard ch ...................................................................................................24
Standard channel...........................................................................................22
Status display area ........................................................................................14
System administrator ....................................................................................... 8
System information ........................................................................................4 8
T
Transmitting data ...........................................................................................47
U
URL.................................................................................................................. 8
User mng. ......................................................................................................13
User name ....................................................................................................... 8
V
Video motion detection ..................................................................................25
Viewer software download .............................................................................43
Viewer software install ...................................................................................43
Viewer software uninstall ...............................................................................44
VMD search ...................................................................................................25
W
Warning mail notification................................................................................49
Web browser.................................................................................................... 8 
						

							For U.S., Canadian and Puerto Rican fields:
Panasonic System Solutions Company, 
Unit Company of Panasonic Co rporation of North America 
www.panasonic.com/business/ 
For customer support, call 1. 800.52 8.6747 
Three Panasonic Way 2H-2, Secaucus, New Jersey 07094 
Panasonic Canada Inc. 
5770 Ambler Drive, Mississauga, 
Ontario, L4W 2T3 Canada (905)624-5010
http://www.panasonic.ca 
Panasonic Sales Company 
Division of Panasonic Puerto Rico Inc. 
San Gabriel Industrial Park 65th Infantry Ave. KM. 9.5 
Carolina
P. R .  0 0 9 85( 809)750-4300 For European and other fields:
Matsushita Electric Industrial Co., Ltd.
Osaka, Japan
http://panasonic.net
Importer’s name and address to follow EU rules:
Panasonic Testing Centre
Panasonic Services Europe GmbH
Winsbergring 15, 22525 Hamburg F. R. Germany
© 2008 Matsushita Electric Industrial Co., Ltd. All Rights Reserved.  3TR005563BAB A040
8-1078
Printed in Japan
Information for Users on Collection and Disposal of Old Equipment and us\
ed Batteries
These symbols on the products, packaging, and/or accompanying documents \
mean that used electrical and electronic products
and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used ba\
tteries, please take them to applicable collection points
,
in accordance with your national legislation and the Directives 2002/96/\
EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to\
 save valuable resources and prevent any potential negativ
e
effects on human health and the environment which could otherwise arise \
from inappropriate waste handling.
For more information about collection and recycling of old products and \
batteries, please contact your local municipality, your
waste disposal service or the point of sale where you purchased the item\
s.
Penalties may be applicable for incorrect disposal of this waste, in acc\
ordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please conta\
ct your dealer or supplier for further information.
[Information on Disposal in other Countries outside the European Union]
These symbols are only valid in the European Union. If you wish to disca\
rd these items, please contact your local authorities or
dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this\
 case it complies with the requirement set by the
Directive for the chemical involved.
Cd
2008
3TR005563BAB
A0408-1078