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Panasonic Network Disk Recorder Wj Nd400 Operating Instructions
Panasonic Network Disk Recorder Wj Nd400 Operating Instructions
Have a look at the manual Panasonic Network Disk Recorder Wj Nd400 Operating Instructions online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 10737 Panasonic manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 46
Downloading images
46
You can pause playback and print images displayed on screen with
the viewer software.
1Play back an image with the viewer software.
2Click the [PAUSE] button when the image you want to
print is displayed.
3Click the [PRINT] button.
When printing n3r file images, the time and date at the
paused location is printed.
During downloads, you can perform alteration detection on data set
to have alteration detection data attached. Refer to page 42 for
information on how to attach...](http://img.usermanuals.tech/thumb/58/69384/w64_wj-nd400_en_om_d-45.png "Page 46
Downloading images
46
You can pause playback and print images displayed on screen with
the viewer software.
1Play back an image with the viewer software.
2Click the [PAUSE] button when the image you want to
print is displayed.
3Click the [PRINT] button.
When printing n3r file images, the time and date at the
paused location is printed.
During downloads, you can perform alteration detection on data set
to have alteration detection data attached. Refer to page 42 for
information on how to attach...")
![Page 47
47
Transmitting data
You can transmit camera images to
the FTP server. You can either
use image transmission by peri odic timer [Image transmission by
periodic timer] to transmit images periodically to the FTP server or
an alarm [Image transmission by alar m] to send camera images to
the FTP server during an event.
It is necessary to perform the se ttings on the setup menu to transmit
images from cameras to an FTP server periodically.
Set the directory on the destination server, the transmission...](http://img.usermanuals.tech/thumb/58/69384/w64_wj-nd400_en_om_d-46.png "Page 47
47
Transmitting data
You can transmit camera images to
the FTP server. You can either
use image transmission by peri odic timer [Image transmission by
periodic timer] to transmit images periodically to the FTP server or
an alarm [Image transmission by alar m] to send camera images to
the FTP server during an event.
It is necessary to perform the se ttings on the setup menu to transmit
images from cameras to an FTP server periodically.
Set the directory on the destination server, the transmission...")
![Page 48
48Checking system/disk information
For checking information about the HDDs and the recorder system.
Displays software and hardware versions, MAC address, serial
number, internal temperature, and Extension unit software version
information.
1Click the [Setup] button.
2Click the [Maintenance] button and then click [Product
information].
You can view the capacities and the remaining space available of
the recorders HDDs and Extension
units (Ext.1 to 5). You can also
check the date range of images recorded...](http://img.usermanuals.tech/thumb/58/69384/w64_wj-nd400_en_om_d-47.png "Page 48
48Checking system/disk information
For checking information about the HDDs and the recorder system.
Displays software and hardware versions, MAC address, serial
number, internal temperature, and Extension unit software version
information.
1Click the [Setup] button.
2Click the [Maintenance] button and then click [Product
information].
You can view the capacities and the remaining space available of
the recorders HDDs and Extension
units (Ext.1 to 5). You can also
check the date range of images recorded...")
About mail notification 51 *1 HDD capacity warningA warning mail with the content will be sent when the available disk space becomes less than the set value for HDD capacity warning of Disk of the Mai ntenance menu. After a warning mail is sent, a warning mail with the cont ent will be sent each time 1% of the available disk space is reduced, and a warning mail with the content will be sent when there is no available disk space. *2 The HDD smart warning mail is not s ent in the RAID5 mode or the RAID6 mode. RAID6 mode format failure : Recorder: MAIN RAID6 FORMAT ERROR Extension unit: EXTx RAID6 FORMAT ERROR x is unit number. HDD remove error : Recorder: MAIN-y SWAP WARNING Extension unit: EXTx-y SWAP WARNING x is unit number, y is disk number. Alteration detected : :ALTERED **CH ** is camera channel. ItemDescription
52Error log The followings are the descriptions about the c ontents of the error log and the network error log. About the error log Description of error Error log Network log LCDOutput from connector Power outage detection POWER LOSS −ERR POWER FAILURE Power outage recovery completion output Recover from a power outage POWER RECOVERED −−− Alteration Detection ALTERED **CH −−− No response from a address of Panasonic alarm protocol PANASONIC_ALM_RES_E RR −− Network error output Failed to resolve a address of Panasonic alarm protocol from DNS PANASONIC_ALM_ADD_ ERR −− Network error output Other errors for a address of Panasonic alarm protocol PANASONIC_ALM_OTHE R_ERR −− Network error output Parameter initialization error −− Recorder: MAIN ERR INITIAL ERR − Extension unit: EXTu ERR INITIAL ERR FAN warning Recorder: MAIN FANf ERROR −Recorder: MAIN-f ERR FAN ERROR Error output Extension unit: EXTu FANf ERROR Extension unit:EXTu-f ERR FAN ERROR Thermal error warning Recorder: MAIN THERMAL ERROR−Recorder: MAIN-t ERR THERMAL ERROR Error output Extension unit: EXTu THERMAL ERROR Extension unit: EXTu-t ERR THERMAL ERROR Reboot by the system error SYSTEM REBOOT −−− HDD remove error *1Recorder: MAIN-d SWAP WARNING −Recorder: MAIN-d ERR HDD SWAP ERR HDD error output Extension unit: EXTu-d SWAP WARNING Extension unit:EXTu-d ERR HDD SWAP ERR HDD write error Recorder: MAIN-d WRITE ERR −−− Extension unit: EXTu-d WRITE ERR HDD read error Recorder: MAIN-d READ ERROR −−− Extension unit: EXTu-d READ ERROR
Error log 53 Single mode format failure Recorder: MAIN-d SINGLE FORMAT ERROR−Recorder: MAIN-d ERR HDD FORMAT FAIL HDD error output Extension unit: EXTu-d SINGLE FORMAT ERROR Extension unit: EXTu-d ERR HDD FORMAT FAIL RAID5 format failure Recorder: MAIN RAID5 FORMAT ERROR−Recorder: MAIN ERR HDD FORMAT FAIL HDD error output Extension unit: EXTu RAID5 FORMAT ERROR Extension unit: EXTu ERR HDD FORMAT FAIL RAID6 format failure Recorder: MAIN RAID6 FORMAT ERROR−Recorder: MAIN ERR HDD FORMAT FAIL HDD error output Extension unit: EXTu RAID6 FORMAT ERROR Extension unit: EXTu ERR HDD FORMAT FAIL RAID5 1DOWN Recorder: MAIN RAID5 1DOWN −Recorder: MAIN ERR RAID5 1down HDD error output Extension unit: EXTu RAID5 1DOWN Extension unit:EXTu ERR RAID5 1down RAID5 2DOWN Recorder: MAIN RAID5 2DOWN −Recorder: MAIN ERR RAID5 2down HDD error output Extension unit: EXTu RAID5 2DOWN Extension unit:EXTu ERR RAID5 2down RAID6 1DOWN Recorder: MAIN RAID6 1DOWN −Recorder: MAIN ERR RAID6 1down HDD error output Extension unit: EXTu RAID6 1DOWN Extension unit:EXTu ERR RAID6 1down RAID6 2DOWN Recorder: MAIN RAID6 2DOWN −Recorder: MAIN ERR RAID6 2down HDD error output Extension unit: EXTu RAID6 2DOWN Extension unit:EXTu ERR RAID6 2down RAID6 3DOWN Recorder: MAIN RAID6 3DOWN −Recorder: MAIN ERR RAID6 3down HDD error output Extension unit: EXTu RAID6 3DOWN Extension unit:EXTu ERR RAID6 3down HDD S.M.A.R.T warning *2Recorder: MAIN-d SMART WARNING −Recorder: MAIN-d ERR SMART WARNING HDD error output Extension unit: EXTu-d SMART WARNING Extension unit: EXTu-d ERR SMART WARNING HDD hour meter warning Recorder: MAIN-d HOUR METER WARNING −Recorder: MAIN-d ERR HDD HOUR METER WARNING HDD error output Extension unit: EXTu-d HOUR METER WARNING Extension unit: EXTu-d ERR HDD HOUR METER WARNING Description of error Error log Network log LCDOutput from connector
Error log 54 HDD SKIP warning*3 Recorder: MAIN-d HDD SKIP −−− Extension unit: EXTu-d HDD SKIP Remove HDD auto links (per HDD) Recorder: MAIN-d LOGICALLY REMOVED −Recorder: MAIN-d ERR HDD REMOVE ERROR HDD error output Extension unit: EXTu-d LOGICALLY REMOVED Extension unit: EXTu-d ERR HDD REMOVE ERROR Remove HDD auto links (per Unit) Recorder: MAIN LOGICALLY REMOVED −Recorder: MAIN ERR HDD REMOVE ERROR HDD error output Extension unit: EXTu LOGICALLY REMOVED Extension unit: EXTu ERR HDD REMOVE ERROR HDD link error −− Recorder: Link MAIN-d FAILURE − Extension unit: Link EXTu-d FAILURE Partition error (per HDD) Recorder: MAIN-d PARTITION ERROR −Recorder: MAIN-d ERR PARTITION ERROR − Extension unit: EXTu-d PARTITION ERROR Extension unit: EXTu-d ERR PARTITION ERROR Partition error (per Unit) Recorder: MAIN PARTITION ERROR −Recorder: MAIN ERR PARTITION ERROR − Extension unit: EXTu PARTITION ERROR Extension unit: EXTu ERR PARTITION ERROR HDD RAID 5 recovery failure Recorder: MAIN RAID5 RECOVERY FAILURE −Recorder: MAIN ERR RAID5 R- FAILURE HDD error output Ext ension unit: EXTu RAID5 RECOVERY FAILURE Extension unit: EXTu ERR RAID5 R- FAILURE HDD RAID 6 recovery failure Recorder: MAIN RAID6 RECOVERY FAILURE −Recorder: MAIN ERR RAID6 R- FAILURE HDD error output Extension unit: EXTu RAID6 RECOVERY FAILURE Extension unit: EXTu ERR RAID6 R- FAILURE Normal area available capacity warning NORMAL-HDD CAPACITY REMAINS **% −AREA ERR NORMAL-HDD **% Available disk space warning output Event area available capacity warning EVENT-HDD CAPACITY REMAINS **% −AREA ERR EVENT-HDD **% Available disk space warning output Event area available capacity warning (FULL) EVENT-HDD FULL −AREA ERR EVENT-HDD FULL Available disk space warning output Copy area available capacity warning COPY-HDD CAPACITY REMAINS **% −AREA ERR COPY-HDD **% Available disk space warning output Description of error Error log Network log LCDOutput from connector
Error log 55 Copy area available capacity warning (FULL)COPY-HDD FULL −AREA ERR COPY-HDD FULL Available disk space warning output Copy error NO DATA COPY −−− Network link error −NETWORK LINK ERROR NW ERR NW LINK ERROR Network error output Network camera error detection CAM cc COMMUNICATION ERROR −NW ERR CAMERA cc ERROR Camera error output Network camera error detection (audio) CAM cc COMMUNICATION ERROR (AUDIO) −NW ERR CAMERA cc ERROR Camera error output Network camera error recovery CAM cc COMMUNICATION RECOVERED −−− Network camera error recovery (audio) CAM cc COMMUNICATION RECOVERED (AUDIO) −−− Video loss detection *4CAMcc VIDEO LOSS −− Network error output Video loss recovery *4CAMcc VIDEO RECOVERED −−− E-mail transmission complete − MAIL_SEND −− E-mail authentication error −SMTP_ATTEST _ERR −Network error output Failed to resolve POP3 server address from DNS −POP 3_ADD_ERR −Network error output Failed to find POP3 server −POP3_SVR_ER R − Network error output POP3 authentication error −POP3_ATTEST _ERR −Network error output Failed to resolve SMTP server address from DNS −SMTP_ADD_ER R −Network error output Failed to find SMTP server −SMTP_SVR_ER R − Network error output MAIL FROM Command error −MAIL_FROM_E RR −Network error output RCPT TO Command error −RCPT_TO_ERR −Network error output Other errors for SMTP −OTHER_ERR −Network error output FTP client transmission complete − CLIENT_OK −− FTP server transfer complete −SVR_FWD_OK −− Failed to resolve FTP server address from DNS −SVR_ADD_ERR −Network error output Failed to find FTP server −SVR_ERR −Network error output FTP uploading error −UPLOAD_ERR −Network error outp ut FTP passive mode error −PASSIVE_ERR −Network error output Description of error Error log Network log LCDOutput from connector
Error log 56 FTP log-in failure−LOGIN_FAULT −Network error output FTP log-out failure −LOGOUT_FAULT −Network error output Other error for FTP −OTHER_ERR −Network error output DDNS IP address update −IP_ADD_UPDA TE_OK −− No response from the DDNS server −SVR_ERR −Network error output Password error for DDNS user name − USER_PASS_E RR − Network error output DDNS IP address update error −IP_ADD_UPDA TE_ERR −Network error output Other error for DDNS −OTHER_ERR −Network error output Synchronization with the NTP server complete − GET_TIME_OK −− Failed to resolve NTP server address from DNS −SVR_ADD_ERR −Network error output Failed to adjust the time −SET_TIME_ERR −Network error output No response from the NTP server − SVR_ERR −Network error output Time from the NTP server is invalid −TIME_INVALID −Network error output Other errors for NTP −OTHER_ERR −Network error output SNMP transmission complete − SEND_OK −− Password error for SNMP user name −USER_PASS_E RR − Network error outp ut SNMP object inquiry failure −OBJ_ERR −Network error output Other errors for SNMP −OTHER_ERR −Network error output Having IP address complete −IP_ADD_OK −− DHCP IP address lost −IP_ADD_LOST −Network error output DHCP IP address update failure xx% −IP_ADD_UPDA TE_ERR −Network error output DHCP IP address registration failure −IP_ADD_ENT_ ERR −Network error output Other error for DHCP −OTHER_ERR −Network error output Password error for HTTP user name −USER_PASS_E RR −Network error output HTTP download failure −DOWNLOAD_E RR −Network error output HTTP request invalid −REQUEST_ERR −Network error output Description of error Error log Network log LCDOutput from connector
Error log 57 *1 HDD remove error is an error that occurs when the hard disk drive is removed without pressing the respective USE button. *2 In the RAID 5 mode or the RAID6 mode, only Error log is di splayed, but neither Indication on the LCD nor Output from the connector on the rear panel is displayed. *3 HDD SKIP is the function that continues recording even when an error occurs, such as an HDD write error, by recording image s on the next HDD. *4 Video loss is an error that may occur between the WJ-NT304, WJ-NT314 and the camera connected to the WJ-NT304.To detect video loss occurrences using the WJ-ND400, it is neces sary to configure the Panasonic alarm protocol setting of the WJ-NT304, WJ-NT314, and the Site alarm setting of the WJ-ND400. Refer to page 5 8 for information on sym bols used on the table above. Other errors for HTTP −OTHER_ERR −Network error output Move to Config −− CONFIG− Camera SD memory card error CAM cc SD ERR −NW ERR CAMERA cc SD ERROR Camera error output Request to start writing on the camera SD denied CAM cc SD START ERR −NW ERR CAMERA cc SD ERROR Camera error output Request to finish writing on the camera SD denied CAM cc SD END ERR −NW ERR CAMERA cc SD ERROR Camera error output Request to obtain a data list on the camera SD denied CAM cc GET LIST ERR −NW ERR CAMERA cc SD ERROR Camera error output Request to obtain SD memory data on the camera SD denied CAM cc GET IMG ERR −NW ERR CAMERA cc SD ERROR Camera error output Request to delete SD memory data on the camera SD denied CAM cc DEL IMG ERR −NW ERR CAMERA cc SD ERROR Camera error output Description of error Error log Network log LCDOutput from connector
58Error operations Do the following when the error log is displayed. Contact the dealer when an unlisted error occurred. About the error operations Error log displayLCDDescription of errorRemedy MAIN-d WRITE ERR (EXTu-d WRITE ERR) Failed to read or write data to the HDD. The HDD may have malfunctioned.If this error occurs frequently, contact your dealer to have the HDD replaced. *1MAIN-d READ ERR (EXTu-d READ ERR) MAIN-d HDD SKIP (EXTu-d HDD SKIP) MAIN RAID5 1DOWN (EXTu RAID5 1DOWN)MAIN ERR RAID5 1DOWN (EXTu ERR RAID5 1DOWN) The HDD malfunctioned while in RAID mode. Contact your dealer. After restoring or replacing the malfunctioning HDD, clear the error status. MAIN RAID5 2DOWN (EXTu RAID5 2DOWN) MAIN ERR RAID5 2DOWN (EXTu ERR RAID5 2DOWN) MAIN RAID6 1DOWN (EXTu RAID6 1DOWN) MAIN ERR RAID6 1DOWN (EXTu ERR RAID6 1DOWN) MAIN RAID6 2DOWN (EXTu RAID6 2DOWN) MAIN ERR RAID6 2DOWN (EXTu ERR RAID6 2DOWN) MAIN RAID6 3DOWN (EXTu RAID6 3DOWN) MAIN ERR RAID6 3DOWN (EXTu ERR RAID6 3DOWN) MAIN-d SMART WARNING (EXTu-d SMART WARNING) MAIN-d ERR SMART WARNING (EXTu-d ERR SMART WARNING) The HDD malfunctioned and may not be usable. Contact your dealer to have the HDD replaced. *1 MAIN-d HOUR METER WARNING (EXTu-d HOUR METER WARNING)MAIN-d ERR HDD HOUR METER WARNING (EXTu-d ERR HDD HOUR METER WARNING) The time set on the Hour Meter has expired. The HDD may be near the end of its product life. Contact your dealer to have the HDD replaced. *1 NORMAL-HDD CAPACITY REMAINS **%AREA ERR NORMAL HDD **% When [Disk end mode] is [Stop], HDD is full or remaining capacity is low. Reset or replace the HDD. *1 EVENT-HDD CAPACITY REMAINS **%AREA ERR EVENT HDD **% EVENT-HDD FULL AREA ERR EVENT HDD FULL COPY-HDD CAPACITY REMAINS **% AREA ERR COPY HDD **% COPY-HDD FULL AREA ERR COPY HDD FULL CAM cc COMMUNICATION ERROR NW ERR CAMERA cc ERROR Communication with the network camera is unstable or the network camera is not connected. Check the communication status with the network camera. CAM cc COMMUNICATION ERROR (AUDIO)
Error operations 59 *1 The HDD should be replaced by the qualified service personnel or system installers. Contact the dealer to replace the HDD. The (message) is displayed when an error occurs with the extension unit (WJ-HDE400). NETWORK LINK ERROR NW ERR NW LINK ERROR PORTp ERR, NW link error Check the network connection. CAM cc SD ERR NW ERR CAMERA cc SD ERROR Abnormality with the cameras SD memory card. An SD memory card was not detected or there is not enough space on the card. Check the camera settings and the SD memory card. CAM cc SD START ERR NW ERR CAMERA cc SD ERROR Abnormality with the cameras SD memory card. Communication with the network camera is unstable or the network camera is not connected. Check the camera settings and the SD memory card. Check the status of the connection with the network camera. CAM cc SD END ERR CAM cc GET LIST ERR CAM cc GET IMG ERR CAM cc DEL IMG ERR Parameter in the logs above Error log displayLCDDescription of errorRemedy Parameter Description Detail u Unit number 1-5: Extension unit number f FAN number 1-5: FAN number (FAN1-FAN5) d Disk number 1-4: Disk number (HDD1-HDD9) cc Camera number 01-64: Camera number
60Troubleshooting Before requesting service, check the following items. Contact y our dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any ques tions about settings and installation. Problems ProblemCheck item/remedyPage Cannot access from browser Check if the 10BASE-T, 100BASE-TX , or 1000BASE-TX cable is connected to the network port. − If the network port connection indicator does not light, the LAN is not connected or the network is not operating correctly. Make sure that the connection indicator lights. Contact the system administrator if the indicator does not light. − Refer to the system administrator to make sure the IP address is valid. Setup Instructions (PDF file) Use the following procedure to chec k if you are accessing a valid IP address. >ping recorder IP address When reply is returned from the recorder, the connection is normal. When reply is not retu rned, check the IP addr ess and the subnet mask settings. − Refer to the system administrator to make sure the IP address is different from another device. Setup Instructions (PDF file) Check if the IP address of the recorder matches the subnet of the network. Setup Instructions(PDF file) When the recorder and the client (PC) are on the same subnet, set the same subnet for the IP address. Setup Instructions (PDF file) To access the recorder on the same subnet, it is recommended to set the recorders address to Don’t Use Proxy For These Addresses. Setup Instructions (PDF file) Buttons on browser window are not displayed correctly The browsers display may have troubles if you change the font settings from the initial settings. Use the initial font settings. − Some information does not appear on browser windowPress [F5] on the keyboard to refresh the window. − Image is not being refreshedThe image display may be stopped because of congestion on the network. Press [F5] on the keyboard to acquire the image again. − Image data may not be refreshed if recording at low recording rate (less than 1 ips). − Live and recorded images in MPEG-4 format are not displayed in a normal mannerDisplay and recording may be unavailable for up to one minute directly after the recorder is turned on while cameras are active or a LAN cable is connected to the camera port. −