Panasonic Network Camera Wv Sud638 Information Guide

							11
or excessive heat resulting in a fire. Do not use 
damaged power plugs or power outlets.
Securely connect the power cable.
Loose connection may cause electric shock or 
heat resulting in fire.
Regularly remove any dust, etc. from the 
power plug.
Accumulated dust may cause an insulation 
defect from moisture, etc., resulting in a fire. 
Disconnect the power plug, then wiping with a 
dry cloth.
Always hold the plug when unplugging the 
power cord.
Otherwise, the cord may be damaged and 
result in a fire or electric shock.
The screws and bolts must be tightened to 
the specified torque.
Failure to observe this may cause a drop 
resulting in injury or accidents.
Install this product in a place with enough 
pull-out strength of the anchor.
Failure to observe this may cause fall down or 
topple over resulting in injury or accidents.
Install this product in a location high 
enough to avoid people and objects from 
bumping the product. 
Failure to observe this may cause injury. 
Securely fixate this product when install-
ing it in a place where there is vibration.
Failure to observe this may cause a drop resulting in 
injury or accidents.
Periodic inspections shall be conducted. 
Rust on the metal parts or screws may cause a 
fall of the product resulting in injury or accidents. 
Consult the dealer for the inspections. 
The exclusively designed mount bracket 
shall be used.
Failure to observe this may cause a drop 
resulting in injury or accidents. Use the exclu-
sively designed mount bracket for installation.Always inspect after an earthquake
The mounting portions on the main body may 
be damaged and a fall may occur.
Be sure to consult the dealer.
Turn the power off when cleaning this 
product. 
Failure to observe this may cause electric shock.
The measures of protection against a fall 
of this product shall be taken. 
Failure to observe this may cause a drop 
resulting in injury.
Be sure to install the safety wire.
The measures of protection against snow-
fall shall be taken.
Weight of snow may cause a fall of the product 
resulting in injury or accidents. Protect the prod-
uct against snowfall by installing it under eaves.
Do not forcibly pull on the cable.
Failure to observe this may cause fire or electric 
shock.
Do not damage cables or the like.
The cable may be damaged if you put heavy 
objects on it or pinch it, resulting in fire or 
electric shock.
Do not insert any foreign objects. 
Fire or electrical shock may be caused if water 
or any foreign objects, such as metal objects, 
enter inside the unit.
Turn the power off immediately and contact 
qualified service personnel for service. 
Do not exceed the stated voltage capacity 
of the power outlet and wiring accessories. 
When you plug too many leads into a single 
socket over the rated power, overheating may 
cause fire.
Do not strike or give a strong shock to this 
product.
Failure to observe this may cause fire or injury.
Do not place this product in an unstable place.
Failure to observe this may cause fall down or 
topple over resulting in injury or accidents. 
						

							12
Do not hang down from this product or 
use this product as a pedestal. 
Failure to observe this may cause injury or 
accidents. 
Do not use this product in an inflammable 
atmosphere. 
Failure to observe this may cause an explosion 
resulting in injury. 
Avoid installing this product in the loca-
tions where corrosive gas is produced.
Otherwise, the mounting portions may deterio-
rate and thus the product may fall down, 
resulting in injury or accidents.
Do not install this product in a place that 
is easily exposed to oil.
Otherwise, the mounting portions may deterio-
rate and thus the product may fall down, 
resulting in injury or accidents.
Do not damage the power cable and the 
power plug. 
Do not damage, fabricate, twist, stretch, bun-
dle, or forcibly bend the power cable. Do not 
place heavy objects on it, and keep it away 
from heat sources. 
Use of a damaged power cable may cause 
electric shock, short circuit, or fire. 
Consult the dealer for repair.
Do not touch the main body during the 
rotating operation.
Otherwise, your finger may get caught in the 
rotating unit, thus resulting in injury.
Do not install beneath areas where layers 
of snow could fall.
Failure to observe this may cause a drop resulting in 
injury or accidents.
Do not install this product on a place that 
is greatly influenced by wind.
Installation in a place where the wind speed is 
80	m/s	{156	knot}	(wind	speed	in	the	fore	posi-
tion	is	60	m/s	{117	knot}	or	more)	or	more	may	
cause a fall of the product resulting in injury or 
accidents.Never touch the power plug with wet hands.
This may result in electric shock.
Do not attempt to disassemble or modify 
this product. 
Failure to observe this may cause fire, electric 
shock, or a drop resulting in injury or accidents.
Consult the dealer for the repair or inspections. 
Do not install or clean the camera, or 
touch this product, the power cable or the 
connected cables during thunder storms.
Failure to observe this may cause electric 
shock.
Be careful when installing this product.
Dropping this product on your foot may cause 
injury.
Do not use this product as a footstool or 
bench.
Failure to observe this may cause injury.
Do not rub the edges of metal parts with 
your hand. 
Failure to observe this may cause injury.
Do not install this product in a place where 
the temperature can get abnormally high.
Parts may deteriorate, resulting in fire.
Do not apply excessive force.
Otherwise, mounting portions may get dam-
aged and fall, resulting in injury or accidents.
[Precautions for use]
To keep on using with stable performance
Do not use this product in hot and humid con-
ditions for a long time. Failure to observe this 
causes component degradation resulting in life 
shortening of this product. Please ensure good 
heat dissipation of the installation location and 
avoid direct heat from a heater or the like.
This product has no power switch.
This product has no power switch.
To cut the power supply off from this product, 
unplug the power cord or turn the tested PoE 
injector OFF. Make sure that the power cord of 
the camera or the tested PoE injector can be  
						

							13
unplugged easily from the AC outlet. If the 
power cord cannot be unplugged easily due to 
installation conditions, connect the power cord 
to an outlet such as an AC outlet or a power 
control unit that goes through a circuit breaker 
of a distribution board with a cut-off capacity. 
Handle this product with care.
Do not drop this product, nor apply shock or 
vibration to the product. Doing so may result 
in failure or water penetration.
About the battery
A battery is installed inside the camera. Do not 
leave the battery exposed in environments of 
excessive heat as a result of sunlight or fire.
Do not touch the front glass with your 
bare hands.
A dirty front glass causes deterioration of pic-
ture quality.
When an error is detected, this product 
will restart automatically. 
This product will be inoperable for around 2 
minutes after the restart just as when the 
power is turned on. 
About the automatic status detection function
When this product malfunctions due to exoge-
nous noise, etc. for 30 seconds or more, the 
product will automatically reset and will return 
to normal state. When the product is reset, ini-
tialization will be carried out as when the power 
of the product is turned on. When the product 
repeatedly resets, exogenous noise level 
around the product may be high and that may 
cause malfunction. Contact your dealer for 
instructions.
Periodically images on the screen appear 
to be distorted
When the camera is installed in a location 
where it is subject to small vibrations (for exam-
ple, when it is installed near devices that 
vibrate), images may appear distorted and 
stretched lengthways. This phenomenon is a 
characteristic of image pickup devices that use 
MOS sensors and is caused by the relationship 
between the periodic movements of the cam-era and the timing that the image sensor reads 
images. This is not a problem with the camera. 
To reduce the possibility of this phenomenon 
occurring, install the camera in a secure location.
About the dehumidifying device
	 •	 This	product	has	dehumidifying	device	to	
keep the inside at low moisture level.
	 •	
Dew may be produced depending on the 
conditions of temperature, humidity, winds, 
and rain, and it may take time to dehumidify.
What to do if “WARMING UP-PLEASE 
WAIT” appears on the display.
This message indicates that the temperature 
inside the camera has become extremely low. 
In such a case, wait until the heater unit of the 
camera raises the internal temperature (for 
around 2 hours or more in low temperatures 
below	–30	ºC	{–22	ºF}),	and	turn	the	power	off 	
and then back on again.
About the MOS image sensor
	 •	 	 When	continuously	shooting	a	bright	light	
source such as a spotlight, the color filter 
of the MOS image sensor may become 
deteriorated and this may cause discolor -
ation. Even when changing the fixed 
shooting direction after continuously 
shooting a spotlight for a certain period, 
the discoloration may remain. 
	 •	 When	shooting	fast-moving	subjects	or	 objects crossing the shooting area may 
look to be bending askew.
Cleaning this product body
Be sure to turn off the power before cleaning. 
Failure to observe this may cause injury. Do not 
use benzine, thinner, alcohol, or any other 
types of solvents or detergents. Otherwise, it 
may cause discoloration. When using a chemi-
cal cloth for cleaning, read the caution provid-
ed with the chemical cloth product.
*   Do not loosen or remove screws that are not 
described in the operating instructions.
*   Always refresh the position or restart the 
camera after caring as the direction of the 
camera might have changed.For more infor -
mation, refer to the “Operating Instructions” 
that is included in the provided CD-ROM. 
						

							14
Cleaning of the front glass
Use lens cleaning paper (used to clean camera 
or spectacles lenses) to remove any dirt on the 
front glass. (If dust or the like is adhered at this 
time, the front glass may get scratched.We 
recommend rinsing for stubborn stains.)
Consumable parts
The following are consumables: Replace them 
in accordance with their operating lifetimes. 
Their operating lifetimes vary depending on the 
usage environment and conditions. The oper-
ating lifetimes below are just guides for when 
using	the	camera	at	+35	°C	{95	°F}.
	 •	 	 Lens	unit,	panning	motor,	tilting	motor,	thin	
coaxial cable for tilting, panning main gear, 
tilting main gear, gear unit:  
Approximately 1 million actions
	 •	 Cooling	fan:	Approx	52,000	hours
	 •	 	 Slip	ring:	Approximately	1	million	actions
	 •	 	
Wiper	rubber:	Approximately	0.12	million	
actions. Approximately 2 years.
* If the [Run] button of [Reset at replacement] is 
pressed at the time of replacing wiper rubber, 
the date of replacing the wiper rubber is 
recorded, and the count of operating wiper 
rubber and the standard count of replacements 
are displayed.
Refer to the operating instructions on the 
provided CD-ROM for how to perform the 
settings.
	 •	 	 Wiper	motor:	Approximately	0.8	million	
actions
Lens and pan/tilt head
If a lens and pan/tilt head are not performed for 
a long period of time, the grease coating inside 
these parts may become sticky. That may 
obstruct the parts from moving.  
To prevent this, move the lens or pan/tilt head 
periodically. Or perform position refresh periodi-
cally in the manner described in “Position 
refresh”.
Position refresh
During the use for a long period of time, the 
preset positions may become inaccurate. 
When “Position refresh” is set for the created 
schedule, the camera position will be corrected 
periodically. Refer to the Operating Instructions  on the provided CD-ROM for how to perform 
the settings.
AVC Patent Portfolio License
THIS PRODUCT IS LICENSED UNDER THE 
AVC PATENT PORTFOLIO LICENSE FOR THE 
PERSONAL USE OF A CONSUMER OR 
OTHER USES IN WHICH IT DOES NOT 
RECEIVE REMUNERATION TO (i) ENCODE 
VIDEO IN COMPLIANCE WITH THE AVC 
STANDARD (“AVC VIDEO”) AND/OR (ii) 
DECODE AVC VIDEO THAT WAS ENCODED 
BY A CONSUMER ENGAGED IN A 
PERSONAL ACTIVITY AND/OR WAS 
OBTAINED FROM A VIDEO PROVIDER 
LICENSED TO PROVIDE AVC VIDEO. NO 
LICENSE IS GRANTED OR SHALL BE 
IMPLIED FOR ANY OTHER USE. ADDITIONAL 
INFORMATION MAY BE OBTAINED FROM 
MPEG LA, L.L.C.
SEE HTTP://WWW.MPEGLA.COM
Code label
The code labels (accessory) are required at 
inquiry for trouble. Use caution not to lose 
these labels. It is recommended to paste one 
of the labels onto the CD-ROM case.
Equipment classification and power 
source indication label
Please remove the side cover of this product 
and read the indication label on the connector 
part for the classification, power source, and 
other information of this product.
Product disposal/transfer
Data saved on this product or a storage device 
used with this product may lead to personal 
information leakage. When it is necessary to 
dispose or give this product to someone, even 
when for repair, make sure that there is no data 
on this product.
When abandoning the memory media, it is 
recommended to destroy it physically after 
deleting data by PC. 
						

							15
Precautions for installation
In order to prevent injury, the product
must be securely mounted to a ceiling or 
floor according to Installation Guide.
Always connect to the main power outlet 
with protective grounding.
About grounding
 •	 Please	make	sure	that	the	grounding	is	
installed securely and correctly before 
usage. Please check the ground resistance 
value (100 Ω or less) when using an outlet 
with a ground terminal.
	 •	 	 Always	perform	ground	connection	before	
connecting the power plug to the main 
power. In addition, always unplug the 
power plug from the main power before 
ground disconnection.
When installing this product in coastal 
areas
	 •	 The	camera	has	heavy	salt	damage	resis- tance treatment applied, but this does not 
ensure complete resistance against corro-
sion. Please pay attention to the installa-
tion location such as in places where sea-
water does not splash directly.
	 •	 Especially	when	installing	this	product	in	 coastal areas and area that are sprayed 
with snow-melting agent that are not 
exposed to rainwater, periodically clean by 
rinsing to remove adhered salt.
	 •	 Periodically	inspect	the	camera	when	 installing it in coastal areas or areas that 
are sprayed with snow-melting agent. 
(Replace parts as necessary.)
	 •	 Prepare	the	foundation	of	the	installation	 site, installation support, and any other 
installation setting with heavy salt damage 
resistance treatment.  Installation area for this product
Select an appropriate place for the installation 
area (such as a strong ceiling or floor) in your 
particular environment. 
	 •	 Make	sure	that	the	installation	area	is	
strong enough to hold this product, such 
as a concrete ceiling or floor.
	 •	 Install	the	camera	in	the	foundation	area	of	 the architecture or where sufficient strength 
is assured.
	 •	 Do	not	mount	the	product	on	a	plaster	 board or a wooden section because they 
are too weak. If the product is unavoidably 
mounted on such a section, the section 
shall be sufficiently reinforced.
How to install the camera
This product is for hanging and stationary use 
only. If used on walls or in tilted position, this 
product may fail to operate properly or its lifes-
pan may be shortened.
Do not expose the camera to the high-
intensity light source like sunlight.
Due to the incidence angle of the high-intensity 
light source like sunlight or a lighting lamp, a 
picture that does not exist (reflected light) may 
enter the camera and create a phenomenon 
called ghosting in the screen. This phenome-
non noticeably appears with LED lighting in 
particular.
Do not place this product in the following 
places:
  •	 Locations	where	a	chemical	agent	is	used	
such as a swimming pool
	 •	 Locations	subject	to	moisture	or	oil	smoke	 such as a kitchen
	 •	 Locations	that	have	a	specific	environment	 that is subject to an inflammable atmo-
sphere or solvents
Panasonic assumes no responsibility for injuries or property damage resulting from 
failures arising out of improper installation or operation inconsistent with this 
documentation.
For information about the installation tasks, refer to the provided Installation Guide. 
						

							16
	 •	 Locations	where	a	radiation,	an	X-ray,	a	strong radio wave or a strong magnetic 
field is generated
	 •	 Locations	directly	exposed	to	seawater,	or	 where corrosive gas is generated such as 
volcanic regions/hot springs
	 •	 Locations	where	the	temperature	is	not	 within the specified range (
☞ page 22)
	 •	 Locations	subject	to	vibrations,	such	as	on	 vehicles or above product lines (This prod-
uct is not designed for on-vehicle use.)
	 •	 Locations	subject	to	condensation	as	a	 result of severe changes in temperature 
(In case of installing the product in such 
locations, the inside of the front glass may 
become foggy or condensation may be 
formed.)
Sulfurization caused by rubber products
Do not place the product near rubber products 
(packing, rubber feet, etc.) that contain sulfur. 
There is a risk that sulfur components in rubber 
products may cause electrical parts and termi-
nals, etc. to become sulfurized and corrode.
Before installation
	 •	 Anchor	bolts	and	screws	used	to	mount	 the camera on the ceiling or floor are not 
supplied. Consider the material/structure 
according to the total mass/surrounding 
environment of the camera when making 
preparations. Fully consider the fixing 
screws for camera body or attachment 
plate fixing to installation area such as 
using corrosion resistance treated screws 
or performing caulking.
Required anchor bolts and screws:  
M8 (4 pcs.)
Minimum	pull-out	strength:	1539	N	{346	lbf} 	
(per 1 pc.)
Anchor bolts and screws tightening
	 •	 The	anchor	bolts	and	screws	must	be	 tightened with an appropriate tightening 
torque according to the material and 
strength of the installation area. 
	 •	 Do	not	use	an	impact	driver.	Use	of	an	 impact driver may damage the screws or 
cause tightening excessively.  	 •	 When	anchor	bolts	and	screws	are	
tightened, make the screw at a right angle 
to the surface. After tightening the screws 
or bolts, perform checks to ensure that the 
tightening is sufficient enough so that there 
is no movement or looseness. 
Take notice of humidity
Install this product when the humidity is low. If 
this product is installed during rainfall or at a 
high humidity, the inside may be exposed to 
moisture and the front glass may become foggy.
Heater unit
This product is equipped with an internal heat-
er unit for use in cold climates. The heater unit 
turns on automatically when the temperature 
inside the product drops below around 0 °C 
{32	°F}.	However,	in	an	extremely	low-temper -
ature	environment	below	–30	°C	{–22	°F},	
snow and frost may not be defrosted from the 
front glass. When using the product in cold cli-
mates, take notice of the ambient and internal 
temperatures of the product. When this prod-
uct is installed and operated in low tempera-
tures	below	–30	°C	{–22	°F},	normal	images	
may not be obtained immediately after startup. 
In such a case, wait until the internal tempera-
ture of the camera rises (for around 2 hours or 
more	in	temperatures	below	–30	°C	{–22	°F}), 	
turn the power off once, then turn it back on 
again.
Protection from lightning
When cables are used outdoors, there is a 
chance that they may be affected by lightning. 
In such a case, install a lightning arrestor close 
to the camera, and make the length of the net-
work cable between the camera and lightning 
arrestor as short as possible to prevent the 
camera from being damaged by lightning.
When noise disturbance may happen
Conduct the power distribution work to keep a 
distance	of	1	m	{3.28	feet}	or	more	from	the 	
120 V (for U.S. and Canada) or 220 V – 240 V 
(for Europe and other countries) power line. Or 
conduct the electric conduit work separately 
(Always connect the metal pipe with grounding). 
						

							17
Radio disturbance
Noise may appear in video or audio near a 
strong electric field from a TV or radio antenna, 
motors and transformers, or a strong electric 
field/magnetic field from a power line (lamp line) 
of AC100 V or more.
Power supply from a tested PoE injector
Connect the tested PoE injector to a normal 
hub/device.
This product will not operate with only the 
power supply from a PoE+ hub/device that is 
compliant with IEEE802.3at standard.
Router
When connecting this product to the Internet, 
use a broadband router with the port forward-
ing function (NAT, IP masquerade).
Refer to the operating instructions on the pro-
vided CD-ROM for further information about 
the port forwarding function.
Time & date setting
It is necessary to set the time & date before 
putting this product into operation. Refer to the 
operating instructions on the provided 
CD-ROM for descriptions of how to perform 
the settings.
Make sure to remove this product if it will 
no longer be used. 
						

							18
Before asking for repairs, check the symptoms with the following table. 
Contact your dealer if a problem cannot be solved even after checking and trying the solution in th\
e 
table or a problem is not described below. 
SymptomCause/solution Reference 
pages
Power is not turned 
on. When using a tested PoE injector for power supply
	• 	
Are the tested PoE injector and the RJ45 female con-nector (cable coupler) connected using an Ethernet 
cable (category 5e or better)?
Check whether the connection is appropriately 
established.
	• 	
Depending on the tested PoE injector, the power sup-ply will stop when the demanded power exceeds its 
power limit.
Refer to the operating instructions of the tested PoE 
injector in use.“Connecting”  in  Installation  GuideWhen using AC power supply
	•	 Is	the	power	cable	connected	firmly	to	power	that	 meets the required specifications?
    Check whether the connection is appropriately estab-
lished.
	•	 Is	the	waterproof	power	supply	connector	attached	 to the camera firmly?
    Check if it is attached correctly and firmly.
The camera does not 
move to the preset 
positions accurately. 	•	 When	the	preset	positions	become	inaccurate	during
	
use, it is possible to correct the positions by executing 
the position refresh function.
    In addition, when “Position refresh” is set for the cre-
ated schedule, the camera position will be corrected 
periodically. In some situations, reconfigure the preset 
positions. Operating 
Instructions  (included in  the 
CD-ROM)
When the camera is 
panning/tilting, the 
camera stops 
panning/tilting. 	•	 The	camera	position	may	have	become	inaccurate.	
Carry out the refresh position function from the 
[Default reset] tab of the “Maintenance” page of the 
setup menu. Operating 
Instructions  (included in  the 
CD-ROM)
The camera starts 
panning unpredict-
ably. 	•	 This	may	be	caused	by	noise.
   
Check the exogenous noise level around the camera. 13
Streaks remain on 
the front glass sur -
face even after the 
wipers are used. 	•	 The	wiper	is	not	in	contact	with	the	front	glass,	or	the	
wiper rubber is deteriorated.
    Check if the wipers and the front glass are in contact.
    Contact your dealer to obtain and replace with the 
wiper rubber replacement part (PGVF2808ZAC1). −
Troubleshooting 
						

							19
SymptomCause/solution Reference 
pages
When the power is 
turned on, the 
STATUS indicator 
lights or blinks 
orange. 	•	 Is	the	ethernet	cable	connected	appropriately?
   
Connect the ethernet cable appropriately.
	•	 Is	the	hub	or	router	connected	to	the	camera	operat- ing appropriately?
    Check if the hub or router in use is operating appro-
priately.
	•	Isn't	the	ethernet	cable	connected	to	the	camera 	
broken?
    Replace the cable with another one.
“Connecting”  in  Installation  Guide
STATUS indicator 
keeps on blinking 
orange approx. in 2 
seconds intervals. 	•	 UPnP
TM error has occurred since the power is not 
supplied to the router.
    Turn on the power of the router. Wait until the con-
nections are established. −
	•	 An	error	has	occurred	during	the	port	update	by	the	 UPnP function.
  
If the router in use does not support the UPnP function, 
perform the port forwarding setting for the router. In 
addition, deactivate the setting of auto port forwarding 
for the camera.
Operating 
Instructions  (included in  the 
CD-ROM)
	•	 UPnP	function	of	the	router	is	disabled.
    Refer to the operating instructions of the router to 
enable the UPnP function. −
STATUS indicator 
never lights up. 	•	 Is	“Off”	selected	for	“Indicator”	on	the	“Basic”	page?
   
Select “On” or “On(Access)” for the indicator setting. Operating 
Instructions  (included in  the 
CD-ROM)
STATUS indicator 
keeps on blinking red. 	•	 The	camera	may	be	out	of	order.
   
Contact your dealer.
	•	 Refer	to	the	readme	file	on	the	provided	CD-ROM	for	 further information after checking the displayed con-
tents of the “Maintenance” page - the [Status] tab - 
“Self check” of the setup menu. −
STATUS indicator 
lights red. 	•	 Camera	is	used	in	an	inclined	state.	Re-check	the	
installation state, and confirm that it is installed 
upright on the floor or hung straight from the ceiling. Installation 
Guide 
						

							20
SymptomCause/solution Reference 
pages
Audio input contains 
noise. 	•	 Check	the	following.
	 •	
	 Grounding	of	the	camera,	a	switching	hub	or	
peripheral devices are not done.
	 •	 	 The	camera	is	used	near	an	power	line	(lamp	line)	
of AC100 V or more.
	 •	 	 The	camera	is	used	near	a	device	which	produces	
strong magnetic field or radio waves (such as near 
a TV/radio antenna, a motor of an air conditioning 
system, a transformer, etc.)
    When audio input still contains noise even after 
checking the above possibilities, use a powered 
microphone or connect audio output with low output 
impedance. 17
The power cable 
insulation is dam-
aged. 	•	 The	power	cable	and	connectors	are	worn	out.
   This may result in electric shock or a fire.
    Unplug the power cable from the AC outlet immedi-
ately, and refer to qualified service personnel. −
The power cable, 
plug and connectors 
get hot during use.
The power cable gets 
hot when bent or 
stretched.