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Panasonic Network Camera Server BB HCS301A Geting Started Manual
Panasonic Network Camera Server BB HCS301A Geting Started Manual
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![Page 192
Troubleshooting
14
Audio Problems
Problem Cause and Remedy
Listen button is
displayed gray. The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 69 of the Operating
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is
not permitted.
Permit [Listen]. (See page 78 of the Operating Instructions
on the Setup CD-ROM)
Talk button is
displayed gray. The [Output] setting is set to [Disable] on the Audio page.
Select...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-191.png "Page 192
Troubleshooting
14
Audio Problems
Problem Cause and Remedy
Listen button is
displayed gray. The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 69 of the Operating
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is
not permitted.
Permit [Listen]. (See page 78 of the Operating Instructions
on the Setup CD-ROM)
Talk button is
displayed gray. The [Output] setting is set to [Disable] on the Audio page.
Select...")
![Page 193
Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be
heard on the
computer.
The Listen button appears like this:
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is
exceeding the limit. Wait for a while and access this product
again.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
The volume is set to...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-192.png "Page 193
Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be
heard on the
computer.
The Listen button appears like this:
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is
exceeding the limit. Wait for a while and access this product
again.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
The volume is set to...")
![Page 194
Troubleshooting
16
Audio is not
output from the
audio output
terminal.
The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on
the Volume Control window. In the Show the following
volume controls column,...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-193.png "Page 194
Troubleshooting
16
Audio is not
output from the
audio output
terminal.
The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on
the Volume Control window. In the Show the following
volume controls column,...")
![Page 195
Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be
heard. The plug of the audio input or output device is dirty.
Wipe the connection terminal of the audio input or output
device.
The audio input or output device is not connected properly.
Correctly connect the audio input or output device.
The audio from your PC speaker is being caught by your PC
microphone, then this product is transmitting the audio as the
noise (howling sound).
Check [mute] for the microphone column...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-194.png "Page 195
Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be
heard. The plug of the audio input or output device is dirty.
Wipe the connection terminal of the audio input or output
device.
The audio input or output device is not connected properly.
Correctly connect the audio input or output device.
The audio from your PC speaker is being caught by your PC
microphone, then this product is transmitting the audio as the
noise (howling sound).
Check [mute] for the microphone column...")
![Page 197
Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
SD Memory Recording
IPv6
Problem Cause and Remedy
Cannot write
onto the SD
memory card. It is writing protected.
Cancel the writing protection.
It takes time to
record. Sometimes it takes time when it is formatted on a PC.
Format it on this product (see page 113 of Operating
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is
not displayed
with the IPv6
address. The IPv6 address is not assigned on this...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-196.png "Page 197
Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
SD Memory Recording
IPv6
Problem Cause and Remedy
Cannot write
onto the SD
memory card. It is writing protected.
Cancel the writing protection.
It takes time to
record. Sometimes it takes time when it is formatted on a PC.
Format it on this product (see page 113 of Operating
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is
not displayed
with the IPv6
address. The IPv6 address is not assigned on this...")
![Page 199
Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP
transfer cannot
be sent in
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product,
and check that the images can be transferred. If they can be
transferred, the IPsec settings were not set correctly. Set
them correctly (see page 48 of Operating Instructions on the
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-198.png "Page 199
Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP
transfer cannot
be sent in
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product,
and check that the images can be transferred. If they can be
transferred, the IPsec settings were not set correctly. Set
them correctly (see page 48 of Operating Instructions on the
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for...")
![Page 201
Troubleshooting
[For assistance, please call: 1-800-272-7033] 23
Memo](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-200.png "Page 201
Troubleshooting
[For assistance, please call: 1-800-272-7033] 23
Memo")
![Page 202
KK0605YT1056PSQX3877ZB
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your...](http://img.usermanuals.tech/thumb/58/72320/w64_bb-hcs301a_en_start_om_d-201.png "Page 202
KK0605YT1056PSQX3877ZB
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your...")
Troubleshooting [For assistance, please call: 1-800-272-7033] 23 Memo
KK0605YT1056PSQX3877ZB Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America 2005 Panasonic Communications Co., Ltd. All Rights Reserved. Panasonic Puerto Rico, Inc. Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom The information in this document is subject to change without notice. Send the unit to an authorized servicenter, prepaid and adequately insur\ ed. Do not send your unit to the Panasonic Consumer Electronics Company list\ ed below or to executive or regional sales offices. These locations do not repair consu\ mer products. When you ship the product Panasonic Servicenters are listed in the servicenter directory. Call 1-800-272-7033 for the location of an authorized servicenter. This Network Camera Server is designed for use in the United States of A\ merica. Sale or use of this product in other countries/areas may violate local l\ aws. For product service Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.