Panasonic Network Camera BL-VT164 Series BL-VP100 Series Operating Instructions

SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and the PC are connected in
the same subnet:
Are the IP addresses of the camera and the PC set
in a common subnet? Or is “Use Proxy Server” for
the settings of the web browser checked?
When accessing the camera in the same subnet, it
is recommended to enter the address of the camera
in...

SymptomCause/solutionReference pages•Are you accessing the camera using the local
address (the IP address used in a local network)?
When accessing the camera, use the global address
(or the URL registered in the DDNS service) and the
port number of the camera as the IP address to be
used in the Internet.105
106
129Cannot access the camera
via the URL of the
“Viewnetcam.com” service.• Is the global address of camera (or router) notified
to the “Viewnetcam.com” service server?
Log into the “My Account”...

SymptomCause/solutionReference pages•Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS”  -  “Connection”  on the “Network”  page - the
[Network] tab, and access the camera again.104• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.119Cannot access the camera
from a mobile terminal.• Is the URL correct? Or is “/cam” missing at the end
of the...

SymptomCause/solutionReference pages•Is the cellular phone in use support the 320 ´240
resolution? Or is the image data size too big to
display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for the restrictions of image data sizes.-No image is displayed. / Older
images or logs are displayed.• When [Every time I visit the webpage] is not selected
for [Check for newer versions of stored pages:] in the
[Temporary Internet Files] section, images
sometimes may not...

SymptomCause/solutionReference pagesThe camera does not move
onto the preset position
exactly.• Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer for assistance.-The camera does not
automatically move to the
previous position when
turning on the power of the
camera.• If the camera always moves to a specific position
after turning on the power of the camera, register
that position as the home position...

SymptomCause/solutionReference pagesH.264 images are not
displayed.• When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 images may not be displayed.
In this case, delete “Network Camera View 3” from
the PC and then install  “Network Camera View 4S ”.3When displaying H.264
images on two or more web
browser windows, images
from two or more cameras are
displayed in sequence on a
single browser window.•...

SymptomCause/solutionReference pagesCannot connect to the
wireless router
 
• Is the camera in an area with no wireless signal, or
is there a concrete wall or other obstructions
between the camera and wireless router?
Check the [Radio wave status] from [Wireless] -
[Status] on the setup menu, and install the camera
in an area that is close to the wireless router, has no
interfering objects, and can easily receive signals.148• Did you register the camera's MAC address to
wireless routers that have MAC...

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when the
following has occurred. By performing the following solutions, other applications may not be affected.
When using Internet Explorer 9.0:
The “Information Bar” ( A) expressed in the following symptom and solutions will be displayed on the lower
side of the Internet Explorer page only when there is information to communicate.
When using Internet Explorer 6.0, Internet Explorer 7.0, or...

SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“ This webpage wants to install
the following add-on:
`nwcv4Ssetup.exe' from
`Panasonic System Networks
Co.,Ltd.`.” (Internet Explorer
9)• Select [Install]. The “Security Warning” window
will be displayed. Click the [Install] button on the
displayed “Security Warning” window.-An unnecessary status bar or
scroll bar is displayed on the
pop-up window.• Click “Internet Options...” under “Tools” of the
menu bar...

For U.S. and Canada:
Panasonic System Communications Company of North America,
Unit of Panasonic Corporation of North America
www.panasonic.com/business/
For customer support, call 1.800.528.6747
Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A.
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada
(905)624-5010
www.panasonic.ca
For Europe and other countries:
http://panasonic.net
Importers name and address to follow EU rules:
Panasonic Testing Centre
Panasonic Marketing...