Panasonic Network Camera BB HCM331A Users Guide

Installation/Troubleshooting
51[For assistance, please call: 1-800-272-7033]
2.4 Operation Bar
Problem Cause and Remedy
Pan/tilt, click to 
center and 
preset features 
do not work. Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, and operate the pan/tilt functions.
 The camera is not turned on.
Confirm that the camera is turned on.
 Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
 The...

Installation/Troubleshooting
52
2.5 Audio Problems
Problem Cause and Remedy
The audio 
buttons are not 
displayed. The [Output] or [Input] settings are set to [Disable] on the Audio 
page.
Change them to [Enable]. (See page 68 of the Operating 
Instructions on the Setup CD-ROM)
 In the access level settings on the General User page, [Listen] 
and [Talk] are not permitted.
Permit [Listen] and [Talk]. (See page 74 of the Operating 
Instructions on the Setup CD-ROM)
Neither Listen or 
Talk button can 
be...

Installation/Troubleshooting
53[For assistance, please call: 1-800-272-7033] Audio is not 
produced from 
an external 
speaker 
connected to 
the camera.
The Talk button appears like this: 
Click the Talk button. (It will change to  .)
 The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it 
(see page 74 of Operating Instructions on the Setup CD-
ROM).
 Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on...

Installation/Troubleshooting
54
Noise can be 
heard. The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
 The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
 The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as the 
noise.
Check [mute] for the microphone column on the volume 
control screen. Then the PC will stop...

Installation/Troubleshooting
55[For assistance, please call: 1-800-272-7033]
2.6 Image Buffer/Image Transfer
Problem Cause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP. Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 110 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
 The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see...

Installation/Troubleshooting
56
2.7 SD Memory Recording
2.8 IPv6
Problem Cause and Remedy
Cannot write 
onto the SD 
memory card. It is writing protected.
Cancel the writing protection.
It takes time to 
record. Sometimes it takes time when it is formatted on a PC.
Format it on the camera (see page 81 of Operating 
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is 
not displayed 
with the IPv6 
address. The IPv6 address is not set on the camera.
Check if the IP address and...

Installation/Troubleshooting
57[For assistance, please call: 1-800-272-7033]
2.9 IPsec
Problem Cause and Remedy
The camera 
cannot be 
accessed in 
transport mode. IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
 IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/...

Installation/Troubleshooting
58
E-mail or FTP 
transfer cannot 
be sent in 
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and 
check that the camera images can be transferred. If they can 
be transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 51 of Operating Instructions on the 
Setup CD-ROM).
 The pre-shared key is not set correctly.
Set the same pre-shared key for the camera, and server (see 
page...

Installation/Troubleshooting
59[For assistance, please call: 1-800-272-7033]
2.10 Miscellaneous
Problem Cause and Remedy
ActiveX cannot 
be installed. Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated. The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*
1See page 111 of the Operating Instructions on the Setup CD-...

PSQX3240YB    KK1004CI2056
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
The information in this document is subject to change without notice.
Panasonic Puerto Rico, Inc.
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your...