Panasonic Network Camera BB HCM331A Users Guide

Installation/Troubleshooting
41[For assistance, please call: 1-800-272-7033]
Wall Mount
Notes
 Drive mounting screws into the wall. Be careful to avoid touching any 
metalwork (metal/wire laths etc.), conduits or electrical cables buried in 
the wall.
 Do not mount the camera upside down. The image may be displayed 
upside down.
 When mounting, we suggest using the hardware we provide. Mounting 
in any other manner may cause the camera to fall, causing personal 
injury or damage to the camera.
 To...

Installation/Troubleshooting
42
Making holes on mortar or concrete wall
1.Put flexible stand on the wall where you plan to install the camera and mark 
the points where you are going to make holes.
2.Make holes with an electric drill. Insert plastic plugs (customer-provided) into 
the holes and push them inside the holes with the hammer.
Note
Mortar wall is easy to come off in drilling.
3.Mount the flexible stand by using the screws (accessories).
Change the drill depending on the
concrete wall or the...

Installation/Troubleshooting
43[For assistance, please call: 1-800-272-7033]
2 Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the contents 
in this troubleshooting section. Access it if problems occur.
2.1 Indicator Error Codes
Problem Cause and Remedy
Indicator lights 
or blinks orange. Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
 PC, Ethernet hub or...

Installation/Troubleshooting
44
2.2 Camera Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program. Indicator does 
not light up. Indicator display is disabled.
Check if the indicator control is disabled (see page 108 of the 
Operating Instructions on the Setup CD-ROM).
 Confirm that the standard AC adaptor...

Installation/Troubleshooting
45[For assistance, please call: 1-800-272-7033] Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
28).
 The camera is connected over a different network.
Set up the camera from a PC...

Installation/Troubleshooting
46
The camera IP 
address and port 
number have 
been forgotten. Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten. Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set up the camera again.
Error is displayed 
on the camera 
status by the 
Setup...

Installation/Troubleshooting
47[For assistance, please call: 1-800-272-7033]
2.3 Camera Image/Page Display
Problem Cause and Remedy
The Top page is 
not displayed. The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
 Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
local IP address class. Set the IP address correctly (see 
page 132 of the Operating Instructions on the Setup CD-
ROM).
 Router...

Installation/Troubleshooting
48
The Top page is 
not displayed. The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required especially when you are 
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server 
addresses (see page 40 of the Operating Instructions on the 
Setup CD-ROM).
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet. The default gateway address may be wrong.
Assign the correct default gateway...

Installation/Troubleshooting
49[For assistance, please call: 1-800-272-7033] Camera image 
is not displayed. ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG) (see page 33).
 The network is congested.
Pages may not be displayed immediately. Wait for a while.
 The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page 
136 of the Operating Instructions on the Setup CD-ROM).
A...

Installation/Troubleshooting
50
The color on the 
image is 
strange. White balance does not work well.
Adjust the white balance on the Camera page (see page 64 
of the Operating Instructions on the Setup CD-ROM).
 The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.  The object is dark.
Make the area around the camera brighter.
 A bright object may cause horizontal flickers on the image.
Changing the object improves the flickers. Or...