Panasonic Kx Tgc350 Operating Instructions Manual

							Storing unwanted callers
Y
ou can store up to 30 phone numbers in the
call block list.
Important:
R We recommend storing 10 digits (including
the area code). If only 7 digits are stored, all
numbers that have the same last 7 digits
will be blocked.
n  From the caller list:
1 MC N CID
2 Mb N: Select the entry to be blocked.
R To edit the number:  MMENU N a  M b N:
“ Edit ” a  M SELECT N
Press  MEDIT N repeatedly until the
phone number is shown in the 10-digit
format. And then, press  MSAVE N. Go to
step 5.
3 MMENU N
4 Mb N:  “Save CID ” a  M SELECT N
5 Mb N:  “Call block ” a  M SELECT N
6 Mb N:  “Yes ” a  M SELECT N
7 Edit the phone number if necessary (24
digits max.).
8 MSAVE N a  M OFF N
n  By entering phone numbers:
1 MMENU N#217
2 MMENU N a  M b N:  “Add ” a  M SELECT N
3 Enter the phone number (24 digits max.).
RTo erase a digit, press  MCLEAR N.
4 MSAVE N a  M OFF N Blocking incoming calls that
h

ave no phone number
You can block calls when no phone number is
provided, such as private callers or out of area
calls.
1 MMENU N#240
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Turning the first ring on and off
Y
 ou can choose whether the first ring sounds
when a call is received.
“ On ” (default): The first ring for all calls will be
heard, including calls from blocked phone
numbers.
“ Off ”: The first ring is muted for all calls. If
this setting is selected, the unit will never ring
for calls from blocked phone numbers.
1 MMENU N#173
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Viewing/editing/erasing call
b

lock numbers
1 MMENU N#217
2 Mb N: Select the desired entry.
3 To edit a number:
MEDIT N a  Edit the phone number.  a
M SAVE N a  M OFF N
To erase a number:
M ERASE N a  M b N:  “Yes ” a  M SELECT N
a  M OFF N
Note:
R When viewing,  “Block w/o num ” is
displayed if the blocking incoming calls
without phone number feature is turned on.
To turn the feature off:  MERASE N a  M C N
a  M SAVE N a  M OFF N Other programming
Changing the handset name
1 MM

ENUN#104
2 Enter the desired name.
3 MSAVE N
4 Mb N: Select the desired setting.  a
M SELECT N 2 times  a M OFF N
For assistance, please visit http://shop.panasonic.com/support 21 Programming
TGC35x_36x(en)_1116_ver012.pdf   212015/11/16   9:16:36 
						

							Registering a handset to
t he base unit
If for some reason the handset is not
registered to the base unit, re-register the
handset.
1 Handset:
MMENU N#130
2 Base unit:
Press and hold  M N
 
for about 5 seconds.
R If all registered handsets start ringing,
press  M N
 
again to stop, then repeat
this step.
3 Handset:
Press  MOK N, then wait until a long beep
sounds. Deregistering a handset
1 MM

ENUN#131
R All handsets registered to the base unit
are displayed.
2 Mb N: Select the handset you want to
cancel.  a M SELECT N
3 Mb N:  “Yes ” a  M SELECT N a  M OFF N
22 For assistance, please visit http://shop.panasonic.com/supportProgramming
TGC35x_36x(en)_1116_ver012.pdf   222015/11/16   9:16:36   
						

							Using Caller ID service
I mportant:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your phone
service provider for details. Caller ID features
W

hen an outside call is being received, the
caller information is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
R If the unit cannot receive caller information,
the following is displayed:
–“Out of area ”: The caller dials from
an area which does not provide a Caller
ID service.
– “Private caller ”: The caller
requests not to send caller information.
– “Long distance ”: The caller makes a
long distance call.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier. Caller list
Viewing the caller list and calling
b

ack
1 MC N CID
2 Press  MC N to search from the most recent
call, or  MD N to search from the oldest call.
3 To call back, press  M N
. Editing a caller’s phone number
1 MC N 

CID
2 Mb N: Select the desired entry.
3 MMENU N a  M b N:  “Edit ” a  M SELECT N
4 Press  MEDIT N repeatedly until the phone
number is shown in the desired format. 5
M N
Auto edit feature
A
 fter you edit and call back a phone number in
the caller list, the unit remembers the way you
edited the phone number and edits
subsequent calls from the same area code in
the same way.
Note:
R This feature can be set for each unit
(page 19). Erasing selected caller
i

nformation
1 MC N CID
2 Mb N: Select the desired entry.
3 MERASE N a  M b N:  “Yes ” a  M SELECT N
a  M OFF N
For assistance, please visit http://shop.panasonic.com/support 23Caller ID Service
TGC35x_36x(en)_1116_ver012.pdf   232015/11/16   9:16:36   
						

							Answering system
(
KX-TGC360 series)
The answering system can answer calls and
record caller messages. If you do not want to
record messages, select  “Greeting only ”
as the recording time setting (page 27). Recording capacity
T

he total recording time is about 17 minutes,
including your greeting message. Up to 64
messages can be recorded.
Note:
R When message memory becomes full:
–“Messages full ” is shown on the
handset display.
– The ANSWER ON/OFF indicator on the base unit flashes rapidly if the answering
system is turned on. Turning the answering
s
 ystem on/off Base unit
P

ress  MANSWER ON/OFF N to turn on/off the
answering system. Greeting message
Recording y

our greeting message
1 MMENU N#302
2 Mb N:  “Yes ” a  M SELECT N
3 After a beep sounds, hold the handset
away and speak clearly into the
microphone.
4 Press  MSTOP N to stop recording. a M OFF N Using a pre-recorded greeting
m

essage
Select  “Greeting only ” in step 2 of
“Caller’s recording time”, page 27. Resetting to a pre-recorded greeting
m

essage
1 MMENU N#304
2 MYES N a  M OFF N Playing back the greeting
m

essage
1 MMENU N#303
2 To exit, press  MOFF N. Listening to messages
Using the base unit
W

hen new messages have been recorded,
message indicator on the base unit flashes.
Press  M N
 
(PLAY).
R New messages will be played. If there are
no new messages, old messages will be
played. Operating the answering system
d

uring playback Key Operation
M j N 
or  Mk N Adjust the speaker
v
olume
M N
Repeat message
M N
Skip message
M N
 
(STOP) Stop playback
M E
RASE N Erase currently playing
m essage 24
For assistance, please visit http://shop.panasonic.com/supportAnswering System
TGC35x_36x(en)_1116_ver012.pdf   242015/11/16   9:16:36     
						

							Erasing all messages
P
ress  MERASE N 2 times while the unit is not in
use. Using the handset
W
 hen new messages have been recorded,
“ New message ” is displayed.
1 To listen to new messages:
MMENU N#323
To listen to all messages:
M MENU N#324
2 When finished, press  MOFF N. Operating the answering system
M
M

ENU N a  M b N:  “Answering device ” a
M SELECT NKey Operation
M D N 
or  MC N Adjust the receiver/speaker
v
olume (during playback)
1  
or  MF N Repeat message (during
p
layback)
2  
or  ME N Skip message (during
p
layback)
3 Enter the “S
 ettings” menu
4 Play new messages
5 Play all messages
6 Play greeting message
76 Record greeting message
8 Turn answering system on
M P
AUSE N
Pause message * 1
9  
or
MSTOP N Stop recording
S
top playback
0 Turn answering system off
*4 Erase currently playing
m

essage
*5 Erase all messages
*6 Reset to a pre-recorded
g

reeting message *1 To resume playback:
Mb N:

 “ Playback ” a  M SELECT N Calling back (Caller ID subscribers
o

nly)
1 Press  MPAUSE N during playback.
2 Mb N:  “Call back ” a  M SELECT N Remote operation
Y
 ou can use a touch-tone phone to call the
unit while away from home and listen to
messages. Remote access code
F
 or security, a 3-digit remote access code
must be entered when operating the
answering system remotely. The default
setting is  “111 ”.
Important:
R To prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
1 MMENU N#306
2 Enter the desired 3-digit remote access
code.
RTo deactivate remote operation, press
*.
3 MSAVE N a  M OFF N Using the answering system
r
 emotely
1 Dial your phone number from a
touch-tone phone.
2 After the greeting message starts, enter
your remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using
remote commands (page 26).
4 When finished, hang up.
For assistance, please visit http://shop.panasonic.com/support 25Answering System
TGC35x_36x(en)_1116_ver012.pdf   252015/11/16   9:16:36 
						

							Voice guidance
n
W
hen the English voice guidance is
selected
During remote operation, the unit’s voice
guidance starts and prompts you to press
1  to perform a specific operation, or press
2  to listen to more available operations.
n When the Spanish voice guidance is
selected
To start the voice guidance, press  9. The
voice guidance announces the available
remote commands (page 26).
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call. Remote commands
Key Operation
1 Repeat message (during playback)
2 Skip message (during playback)
4 Play new messages
5 Play all messages
9 Stop playback *
 1
Start voice guidance *2
0 Turn answering system off
*4 Erase currently playing message
*5 Erase all messages
*# End remote operation
(
 or hang up) *1 For English voice guidance only
*

2 For Spanish voice guidance only Turning on the answering system
r

emotely
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 15 times.
RA long beep is heard.
3 Enter your remote access code within 10
seconds after the long beep.
RThe greeting message is played back.
R You can either hang up, or enter your
remote access code again and begin
remote operation (page 25). Answering system settings
Call screening
W
 hile a caller is leaving a message, you can
listen to the call through the handset’s speaker.
1 MMENU N#310
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Number of rings before the unit
a
 nswers a call
You can change the number of times the
phone rings  “Ring count ” before the unit
answers calls. You can select 2 to 7 rings, or
“ Toll saver ”.
The default setting is  “4 rings ”.
“ Toll saver ”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages.
1 MMENU N#211
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N
26 For assistance, please visit http://shop.panasonic.com/supportAnswering System
TGC35x_36x(en)_1116_ver012.pdf   262015/11/16   9:16:36 
						

							Caller’s recording time
Y ou can change the maximum message
recording time allowed for each caller.
1 MMENU N#305
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Selecting “
G
 reeting only ”
You can select  “Greeting only ” which sets
the unit to announce a greeting message to
callers but not record messages.
Select  “Greeting only ” in step 2 on
“Caller’s recording time”, page 27.
For assistance, please visit http://shop.panasonic.com/support 27Answering System
TGC35x_36x(en)_1116_ver012.pdf   272015/11/16   9:16:36 
						

							Voicemail service
I n addition to your unit’s answering system
you may also have voicemail service from
your phone service provider.  Voicemail is
an answering service that may be offered by
your phone service provider. This service can
also record calls when you are unavailable to
answer the phone or when your line is busy.
Messages are recorded on the phone
company system and not on the unit’s
answering system.
R To use the voicemail service rather than the
unit’s answering system, turn off the
answering system (page 24).
If you have unit’s answering system set to on
and also the voicemail enabled, the system
with least amount of rings will record the
message first.
Example:
If the unit’s answering system is set to 4 rings
(page 26) and the voicemail answering system
provided by your phone company is set to 6
rings (call your service provider), the unit’s
answering system will record the incoming call
first. Storing the voicemail (VM)
a
 ccess number
You can store the phone number used to
access your voicemail service.
1 MMENU N#331
2 Enter your access number.  a M SAVE N
a  M OFF N
Note:
R When storing your voicemail access
number and your mailbox password, press
MD N (Pause) to add pauses (page 12)
between the access number and the
password as necessary. Contact your
phone service provider for the required
pause time. Example:
To e
rase the voicemail access number
1 MMENU N#331
2 Press and hold  MCLEAR N until all digits
are erased.  a M SAVE N a  M OFF N Voicemail (VM) tone detection
Y

our voicemail service provider sends special
signals to the unit to let you know that you
have new voicemail messages. If you hear a
series of dial tones followed by a continuous
dial tone after you press  M N
,
 you have new
voicemail messages.
The unit can detect these signals
automatically. Turn this feature off in the
following situations.
– You do not subscribe to voicemail service.
– Your phone is connected to a PBX. Turning VM tone detection on/off
1
MM

ENUN#332
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Listening to voicemail messages
1
MM

ENUN#330
R The speakerphone turns on.
2 Follow the pre-recorded instructions.
3 When finished, press  MOFF N.
Note:
R You can also use the  MVM N soft key, if
displayed, to play new voicemail messages.
R If the handset still indicate there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding  # until the handset beeps.
28 For assistance, please visit http://shop.panasonic.com/supportUseful Information
TGC35x_36x(en)_1116_ver012.pdf   282015/11/16   9:16:361-222-333-4444
VM access 
numberPauses PasswordPPPP 8888   
						

							Error messages
Display message Cause/solution
Base no power
o r
No link. Re-connect base
AC adaptor. R
The handset has lost communication with the base
unit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 22).
Busy RO
ther units are in use and the system is busy. Try
again later.
Call phone company for
y
 our access # R
You have not stored the voicemail access number.
Store the number (page 28).
Check tel line RT
he supplied telephone line cord has not been
connected yet or not connected properly. Check the
connections (page 8).
Error!! RR
ecording was too short. Try again.
Invalid RT
here is no handset registered to the base unit
matching the handset number you entered.
R The handset is not registered to the base unit.
Register the handset (page 22).
Use rechargeable battery. RA
 wrong type of battery such as alkaline or
manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 4, 6. Troubleshooting
I
 f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again. General use
Problem Cause/solution
The handset does not turn on
e
 ven after installing charged
batteries. R
Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 8).
RFully charge the batteries (page 8).
R Check the connections (page 8).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 22). For assistance, please visit http://shop.panasonic.com/support
29Useful Information
TGC35x_36x(en)_1116_ver012.pdf   292015/11/16   9:16:36 
						

							Problem Cause/solution
I cannot hear a dial tone. RThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 18). Battery recharge
Problem Cause/solution
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
–

the operating time seems to be shorter. R
C
lean the battery ends ( ,  ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 8). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
T
he handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 22).
Noise is heard, sound cuts in
a
 nd out. R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring. RT
he ringer volume is turned off. Adjust the ringer volume
(page 12, 18).
R Silent mode is turned on. Turn it off (page 20).
I cannot make a call. RT
he dialing mode may be set incorrectly. Change the
setting (page 11). 30
For assistance, please visit http://shop.panasonic.com/supportUseful Information
TGC35x_36x(en)_1116_ver012.pdf   302015/11/16   9:16:36