Panasonic Kx Tgc210 Operating Instructions Manual

							Key Operation
*6 Reset to a pre-recorded
gr
eeting message *1 If pressed within the first 5 seconds of a
me

ssage, the previous message is
played.
*2 To resume playback: Mb N:  “Playback ” a  M SELECT N
*3 You can also erase as follows: MPAUSE N a  M b N:  “Erase ” a
M SELECT N a  M b N:  “Yes ” a  M SELECT NCalling back (Caller ID subscribers
o
n

ly)
1 Press  MPAUSE N during playback.
2 Mb N:  “Call back ” a  M SELECT N
n  Editing the number before calling back
1 Press  MPAUSE N during playback.
2 Mb N:  “Edit & Call ” a  M SELECT N
3 Press  MEDIT N repeatedly until the phone
number is shown in the desired format
(page 27).  a M N
Erasing all messages
1
MM E

NUN#325
2 Mb N:  “Yes ” a  M SELECT N a  M OFF N Remote operation
U s

ing a touch-tone phone, you can call your
phone number from outside and access the
unit to listen to messages or change
answering system settings. The unit’s voice
guidance prompts you to press certain dial
keys to perform different operations. Remote access code
A  

3-digit remote access code must be entered
when operating the answering system
remotely. This code prevents unauthorized
parties from listening to your messages
remotely. The default setting is  “111 ”. Important:
R
To

 prevent unauthorized access to this
product, we recommend that you regularly
change the remote code.
1 MMENU N#306
2 Enter the desired 3-digit remote access
code.
3 MSAVE N a  M OFF N Deactivating remote operation
P
r

ess  * in step 2 on “Remote access code”,
page 31.
R The entered remote access code is deleted. Using the answering system
re
 motely
1 Dial your phone number from a
touch-tone phone.
2 After the greeting message starts, enter
your remote access code.
3 Follow the voice guidance prompts as
necessary or control the unit using
remote commands (page 32).
4 When finished, hang up. Voice guidance
n
Wh

en the English voice guidance is
selected
During remote operation, the unit’s voice
guidance starts and prompts you to press
1  to perform a specific operation, or press
2  to listen to more available operations.
n When the Spanish voice guidance is
selected
To start the voice guidance, press  9. The
voice guidance announces the available
remote commands (page 32).
Note:
R If you do not press any dial keys within 10
seconds after a voice guidance prompt, the
unit disconnects your call.
For assistance, please visit http://www.panasonic.com/help 31Answering System
TGC2xx(en_en)_1209_ver030.pdf   312013/12/09   11:46:11  
						

							Remote commands
Yo
u can press dial keys to access certain
answering system functions without waiting for
the voice guidance to prompt you. Key Operation
1 Repeat message (during
pl

ayback) *1
2 Skip message (during playback)
4 Play new messages
5 Play all messages
9 Stop playback *
2
S
 tart voice guidance *3
0 Turn answering system off
*4 Erase currently playing message
*5 Erase all messages
*# End remote operation
( o

r hang up) *1 If pressed within the first 5 seconds of a
me

ssage, the previous message is
played.
*2 For English voice guidance only
*3 For Spanish voice guidance only Turning on the answering system
r
e

motely
1 Dial your phone number from a
touch-tone phone.
2 Let the phone ring 15 times.
RA long beep is heard.
3 Enter your remote access code within 10
seconds after the long beep.
RThe greeting message is played back.
R You can either hang up, or enter your
remote access code again and begin
remote operation (page 31). Answering system settings
Call screening
W h

ile a caller is leaving a message, you can
listen to the call through the handset’s speaker.
To adjust the speaker volume, press  MD N or
M C N repeatedly.
You can answer the call by pressing  M N
.
C a

ll screening can be set for each handset.
The default setting is  “On ”.
1 MMENU N#310
2 Mb N: Select the desired setting.  a
M SAVE N
3 MOFF N Number of rings before the unit
a n

swers a call
You can change the number of times the
phone rings  “Ring count ” before the unit
answers calls. You can select 2 to 7 rings, or
“ Toll saver ”.
The default setting is  “4 rings ”.
“ Toll saver ”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 31), you
know that there are no new messages when
the phone rings for the 3rd time. You can then
hang up without being charged for the call.
1 MMENU N#211
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N For voice mail service subscribers
I f

 you subscribe to a flat-rate service package
that includes Caller ID, call waiting, voice mail,
and unlimited local/regional/long distance
calls, please note the following:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 29).
32 For assistance, please visit http://www.panasonic.com/helpAnswering System
TGC2xx(en_en)_1209_ver030.pdf   322013/12/09   11:46:11  
						

							R
To use this unit’s answering system rather
t han the voice mail service provided by
your service provider/telephone company,
please contact your service provider/
telephone company to deactivate your
voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s  “Ring count ” setting so
that this unit’s answering system
answers calls before the voice mail
service of your service provider/
telephone company does. It is necessary
to check the number of rings required to
activate the voice mail service provided
by your service provider/telephone
company before changing this setting.
– Change the number of rings of the voice mail service so that the answering
system can answer the call first. To do
so, contact your service provider/
telephone company. Caller’s recording time
Y o

u can change the maximum message
recording time allowed for each caller. The
default setting is  “3 min ”.
1 MMENU N#305
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Selecting “
Gr
 eeting only ”
You can select  “Greeting only ” which sets
the unit to announce a greeting message to
callers but not record messages.
Select  “Greeting only ” in step 2 on
“Caller’s recording time”, page 33.
Note:
R When you select  “Greeting only ”:
– If you do not record your own message, the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the greeting-only message asking callers to
call again later (page 29).
For assistance, please visit http://www.panasonic.com/help 33Answering System
TGC2xx(en_en)_1209_ver030.pdf   332013/12/09   11:46:11 
						

							Voice mail service
V o
ice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone. Please contact
your service provider/telephone company for
details of this service.
Important:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 29).
For details, see page 32. Storing the voice mail (VM)
a c

cess number
In order to listen to your voice mail messages,
you must dial your service provider/telephone
company’s voice mail access number. Once
you have stored your voice mail access
number, you can dial it automatically
(page 34).
1 MMENU N#331
2 Enter your access number (24 digits
max.).  a M SAVE N a  M OFF N
Note:
R When storing your voice mail access
number and your mailbox password, press
MD N (Pause) to add pauses (page 14)
between the access number and the
password as necessary. Contact your
service provider/telephone company for the
required pause time.
Example: To erase the voice mail access
n
u

mber
1 MMENU N#331
2 Press and hold  MCLEAR N until all digits
are erased.  a M SAVE N a  M OFF N Voice mail (VM) tone detection
Y
o

ur service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
press  M N
, you have new voice mail
m

essages. Soon after you hang up a call or
after the phone stops ringing, your unit checks
the phone line to see if new voice mail
messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company. Turning VM tone detection on/off
T
h

e default setting is  “On ”.
1 MMENU N#332
2 Mb N: Select the desired setting.  a
M SAVE N a  M OFF N Listening to voice mail messages
T
h

e unit lets you know that you have new
voice mail messages in the following way:
– “New Voice Mail ” is displayed if
message indication service is available.
1 MMENU N#330
R The speakerphone turns on.
2 Follow the pre-recorded instructions.
3 When finished, press  MOFF N.
34 For assistance, please visit http://www.panasonic.com/helpUseful Information
TGC2xx(en_en)_1209_ver030.pdf   342013/12/09   11:46:111-222-333-4444
VM access 
numberPauses PasswordPPPP 8888   
						

							Note:
R
Yo
u can also use the  MVM N soft key, if
displayed, to play new voice mail
messages.
R If the handset still indicate there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding  # until the handset beeps. Wall mounting (Charger
o n

ly)
Note:
R Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
Drive the screws ( ) (not supplied) into the
w a

ll.  27.2 mm (1 
1
/1 6 
 inches) For assistance, please visit http://www.panasonic.com/help
35Useful Information
TGC2xx(en_en)_1209_ver030.pdf   352013/12/09   11:46:111 2 1 2  
						

							Error messages
Display message Cause/solution
Base no power
o r
N
o link. Re-connect base
AC adaptor. R
The handset has lost communication with the base
u nit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 26).
Busy RThe called unit is in use.
R O

ther units are in use and the system is busy. Try
again later.
R The handset you are using is too far from the base
unit. Move closer and try again.
Call phone company for
y o

ur access # R
You have not stored the voice mail access number.
S tore the number (page 34).
Check tel line RThe supplied telephone line cord has not been
c
 onnected yet or not connected properly. Check the
connections (page 9).
Error!! RRecording was too short. Try again.
I

nvalid RThere is no handset registered to the base unit
m
 atching the handset number you entered.
R The handset is not registered to the base unit.
Register the handset (page 26).
Requires subscription to
C a

ller ID. R
You must subscribe to a Caller ID service. Once you
r eceive caller information after subscribing to a Caller
ID service, this message will not be displayed.
Use rechargeable battery. RA wrong type of battery such as Alkaline or
M
 anganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 4, 6. 36
For assistance, please visit http://www.panasonic.com/helpUseful Information
TGC2xx(en_en)_1209_ver030.pdf   362013/12/09   11:46:11 
						

							Troubleshooting
I f
 you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again. General use
Problem Cause/solution
The handset does not turn on
e v

en after installing charged
batteries. R
Place the handset on the base unit or charger to turn on
t he handset.
The unit does not work. RMake sure the batteries are installed correctly (page 9).
R F

ully charge the batteries (page 10).
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 26).
I cannot hear a dial tone. RThe base unit’s AC adaptor or telephone line cord is not
c
 onnected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your service
provider/telephone company. Menu list
Problem Cause/solution
The display is in a language I
c a

nnot read. R
Change the display language (page 12).
I
 cannot register a handset to a
b a

se unit. R
The maximum number of handsets (6) is already
r egistered to the base unit. Cancel unused handset
registrations from the base unit (page 26). Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
Battery charge is low. Fully charge the batteries (page 10). For assistance, please visit http://www.panasonic.com/help
37Useful Information
TGC2xx(en_en)_1209_ver030.pdf   372013/12/09   11:46:11  
						

							Problem Cause/solution
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
– t
he operating time seems to
be shorter. R
Clean the battery ends ( ,  ) and the charge contacts
wi

th a dry cloth and charge again.
R It is time to replace the batteries (page 9). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
The handset is too far from the base unit. Move closer.
R T

he base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 26).
Noise is heard, sound cuts in
a n

d out. R
You are using the handset or base unit in an area with
h igh electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring. RThe ringer volume is turned off. Adjust the ringer volume
(
 page 14, 21).
R Silent mode is turned on. Turn it off (page 24).
The base unit does not ring. RThe ringer volume is turned off. Adjust the ringer volume
(
 page 14).
I cannot make a call. RThe dialing mode may be set incorrectly. Change the
s
 etting (page 13).
I cannot make long distance
c a

lls. R
Make sure that you have long distance service. 38
For assistance, please visit http://www.panasonic.com/helpUseful Information
TGC2xx(en_en)_1209_ver030.pdf   382013/12/09   11:46:11      
						

							Caller ID
Problem Cause/solution
Caller information is not
d i
splayed. R
You must subscribe to Caller ID service. Contact your
s ervice provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service may not be available in some
areas. Contact your service provider/telephone company
for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
l a

te. R
Depending on your service provider/telephone company,
t he unit may display the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
The caller list/incoming phone
n u

mbers are not edited
automatically. R
The Caller ID number auto edit feature is turned off. Turn
i t on and try again (page 22).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
e d

ited in the caller list. R
The phone number you dialed might have been edited
i ncorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 27).
Time on the unit has shifted. RIncorrect time information from incoming Caller ID
c
 hanges the time. Set the time adjustment to  “Manual ”
(off) (page 22).
The 2nd caller’s information is
n o

t displayed during an outside
call. R
In order to use Caller ID, call waiting, or Call Waiting
C aller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID). For assistance, please visit http://www.panasonic.com/help
39Useful Information
TGC2xx(en_en)_1209_ver030.pdf   392013/12/09   11:46:11 
						

							Answering system
Problem Cause/solution
The unit does not record new
m e
ssages. R
The answering system is turned off. Turn it on (page 29).
R T
he message memory is full. Erase unnecessary
messages (page 30).
R The recording time is set to  “Greeting only ”. Change
the setting (page 33).
R Your service provider/telephone company’s voice mail
service may be answering your calls before the unit’s
answering system can answer your calls. Change the
unit’s number of rings setting (page 32) to a lower value,
or contact your service provider/telephone company.
I cannot operate the answering
s y

stem remotely. R
The remote access code is not set. Set the remote
a ccess code (page 31).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 31).
R The answering system is turned off. Turn it on (page 32).
The unit does not emit the
s p

ecified number of rings. R
If the first ring is turned off, the number of rings decreases
b y 1 from the specified number of rings. Voice mail
Problem Cause/solution
“ N ew Voice Mail ” 
 is shown
on the handset display. How do
I remove this message from the
display? R
This notification is displayed when your service provider/
t elephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you.
Typically you can remove this notification from the display
by listening to the message. To listen to the message, dial
the voice mail number provided by your service provider/
telephone company (for most cases, this will be your own
phone number), and follow the voice instructions.
Depending on your service provider/telephone company,
you may need to remove all messages from your voice
mailbox to remove the notification. You can also remove
this notification by pressing and holding  # until the unit
beeps. 40
For assistance, please visit http://www.panasonic.com/helpUseful Information
TGC2xx(en_en)_1209_ver030.pdf   402013/12/09   11:46:11