Panasonic Kx Tg9371 Operating Instructions Manual

							Voice Mail Service
41For assistance, please visit http://www.panasonic.com/help
Listening to voice mail 
messages
The unit lets you know that you have 
new voice mail messages in the 
following ways:
–“New Voice Mail” is displayed on 
the handset.
– The message indicator on the handset 
flashes slowly if message alert feature 
is turned on (“Message alert”; page 
39).
1Press {C}, then press {VM} within 
15 seconds.
OR
{MENU} i {#}{3}{3}{0}
LThe speakerphone turns on.
2Follow the pre-recorded 
instructions.
3When finished, press {OFF}.
Note:
LIf {VM} is not displayed, the voice mail 
access number has not been stored. 
Store the number (page 40).
LIf the handset still indicates there are 
new messages even after you have 
listened to all new messages, turn it 
off by pressing and holding {OFF} 
until the handset beeps.
LIf your voice mail service uses voice 
mail tones and a message is over 3 
minutes long, the handset may not 
indicate new messages.
LIf your voice mail service uses voice 
mail tones, the tones are heard from 
any phone connected to the same 
line. If you want to use another phone 
to listen to voice mail messages, you 
have to dial your access number 
manually.
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							Intercom/Locator
42For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made:
– between handsets.
– between the handset and base unit.
(KX-TG9371/KX-TG9372)
Note:
LIf you receive an outside call while 
talking on the intercom, you hear 2 
tones.
To answer the call with the handset, 
press {OFF}, then press {C}.
LWhen paging unit(s) for an intercom 
call, the paged unit(s) beeps for 1 
minute.
Making an intercom call
1
{INTERCOM}
2{V}/{^}: Select the desired unit. i 
{Select}
LTo stop paging, press {OFF}.
3When you finish talking, press 
{OFF}.
■ KX-TG9371/KX-TG9372
1{INTERCOM}
LAll registered handsets beep.
LTo stop paging, press 
{INTERCOM}.
2When you finish talking, press 
{INTERCOM}.
Answering an intercom call
1
Press {C} to answer the page.
2When you finish talking, press 
{OFF}.
■ KX-TG9371/KX-TG9372
1Press {INTERCOM} to answer the 
page.
2When you finish talking, press 
{INTERCOM}.
Note:
LWhen the ringer volume for outside 
calls is set to off (page 18, 24), the 
handset and/or base unit rings at a 
low level for intercom calls.
Transferring calls, 
conference calls
Outside calls can be transferred 
between 2 handsets. 2 handsets can 
have a conference call with an outside 
party.
1During an outside call, press 
{INTERCOM} to put the call on hold.
2{V}/{^}: Select the desired unit. i 
{Transfer}
3Wait for the paged party to answer.
LIf the paged party does not 
answer, press {C} to return to 
the outside call.
4To complete the transfer:
Press {OFF}.
LThe outside call is being routed to 
the destination unit.
To establish a conference call:
Press {Conf}.
LTo leave the conference, press 
{OFF}. The other parties can 
continue the conversation.
Handset
Base unit
Handset
Base unit
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							Intercom/Locator
43For assistance, please visit http://www.panasonic.com/help
LTo put the outside call on hold, 
press {HOLD}. To resume the 
conference, press {Conf}.
Answering a transferred call
Press {C} to answer the page.
Note:
LAfter the paging party disconnects, 
you can talk to the outside caller.
Handset locator
You can locate a misplaced handset by 
paging it.
1Base unit:
{LOCATOR}
LAll registered handsets beep for 1 
minute.
2To stop paging:
Base unit:
Press {LOCATOR}.
Handset:
■KX-TG9361
Press {OFF}.
■KX-TG9371/KX-TG9372
Press {INTERCOM}, then press 
{OFF}.
Note:
LWhen the ringer volume for outside 
calls is set to off (page 24), the 
handset rings at a low level for paging.
TG936x_OI.book  Page 43  Wednesday, January 2, 2008  9:12 AM 
						

							Useful Information
44For assistance, please visit http://www.panasonic.com/help
Wall mounting
Base unit
1
Lead the telephone line cord through 
the hole in the wall mounting adaptor 
in the direction of the arrow.
2Tuck the telephone line cord inside 
the wall mounting adaptor (A). 
Connect the AC adaptor cord and 
telephone line cord (B).
3Insert the hooks on the wall 
mounting adaptor into the holes 1 
and 2 on the base unit.
4Adjust the adaptor to hold the base 
unit, then push it in the direction of 
the arrow until it clicks into place.
A B
Hook
2
21
1
TG936x_OI.book  Page 44  Wednesday, January 2, 2008  9:12 AM 
						

							Useful Information
45For assistance, please visit http://www.panasonic.com/help
5Connect the telephone line cord. 
Mount the unit by inserting the 
mounting pins into the round 
openings on the adaptor (for pin 2, 
use the round cut out at the bottom 
of the adaptor if you are using the 4 
inch phone plate), then slide the unit 
down to secure it. Connect the AC 
adaptor to power outlet (page 12).
LThere are 2 common types of wall 
phone plates. The distance 
between 1 and 2 may vary 
depending on the size of the wall 
phone plate installed.To remove the wall mounting adaptor
While pushing down the release levers 
(A), remove the adaptor (B).
Charger
1
Drive the screws (not included) into 
the wall.
2Mount the charger (A), then slide it 
down (B) and to the right (C) until it 
is secure.
83 mm 
(31/4 inches)
or
102 mm 
(4 inches)
83 mm
(31/4 inches)102 mm
(4 inches)
(120 V AC,
60 Hz)
2
1
21
Available for:
KX-TG9372
B
AA
25.4 mm
(1 inch)
Screws
(120 V AC, 60 Hz)
A
B
C
TG936x_OI.book  Page 45  Wednesday, January 2, 2008  9:12 AM 
						

							Useful Information
46For assistance, please visit http://www.panasonic.com/help
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Busy
or
System is busy. Please 
try again later.LThe called handset or base unit is in use.
LOther units are in use and the system is busy. 
Try again later.
LThe handset you are using is too far from the 
base unit. Move closer and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 29).
Check tel lineLThe supplied telephone line cord has not been 
connected yet or not connected properly. Check 
the connections (page 12).
Don’t use this 
battery.LA wrong type of batteries such as Alkaline or 
Manganese was inserted. Use only the 
rechargeable Ni-MH batteries noted on page 6, 
13.
Error!!LThe handset’s registration has failed. Move the 
handset and base unit away from all electrical 
appliances and try again.
Insert batteryLThe handset was placed on the base unit or 
charger without batteries. Insert the batteries 
properly (page 13).
InvalidLThere is no handset registered to the base unit 
matching the handset number you entered.
LThe handset is not registered to the base unit. 
Register the handset (page 29).
No link to base. 
Reconnect AC adaptor.LThe handset has lost communication with the 
base unit. Move closer to the base unit and try 
again.
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset’s registration may have been 
canceled. Re-register the handset (page 29).
Phonebook fullLThe phonebook memory is full. Erase 
unnecessary entries (page 21).
Store VM access#LYou have not stored the voice mail access 
number. Store the number (page 40).
TG936x_OI.book  Page 46  Wednesday, January 2, 2008  9:12 AM 
						

							Useful Information
47For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect 
the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the 
batteries from the handset, and then insert the batteries into the handset again.
General use
*1 KX-TG9371/KX-TG9372
Programmable settings
ProblemCause/solution
The unit does not work.LMake sure the batteries are installed correctly 
(page 13).
LFully charge the batteries (page 14).
LCheck the connections (page 12).
LUnplug the base unit’s AC adaptor to reset the 
unit. Reconnect the adaptor and try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 29).
I cannot hear a dial tone.LThe base unit’s AC adaptor or telephone line 
cord is not connected. Check the connections.
LIf you are using a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the base unit from the telephone 
line and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to have 
the unit repaired. If the working telephone does 
not operate properly, contact your service 
provider/telephone company.
The indicator on the handset 
flashes slowly.LNew messages have been recorded. Listen to 
the new messages (page 36).
*1
LNew voice mail messages have been recorded. 
Listen to the new voice mail messages (page 
41).
ProblemCause/solution
I have changed the display 
language to a language I 
cannot read.LChange the display language (page 15).
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							Useful Information
48For assistance, please visit http://www.panasonic.com/help
Battery recharge
Making/answering calls, intercomWhile programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
I cannot register a handset to 
a base unit.LThe maximum number of handsets (6) is 
already registered to the base unit. Cancel 
unused handset registrations from the base unit 
(page 30).
LPlace the handset and the base unit away from 
other electrical appliances.
ProblemCause/solution
The handset beeps and/or 
7 flashes.LBattery charge is low. Fully charge the batteries 
(page 14).
I fully charged the batteries, 
but 7 still flashes or 8 
is displayed.LClean the charge contacts and charge again 
(page 14).
LIt is time to replace the batteries (page 13).
I fully charged the batteries, 
but the operating time seems 
to be shorter.LClean the battery ends (S, T) and the charge 
contacts with a dry cloth, and charge again.
ProblemCause/solution
Noise is heard, sound cuts in 
and out.LYou are using the handset or base unit in an 
area with high electrical interference. Place the 
base unit and use the handset away from 
sources of interference.
LMove closer to the base unit.
LIf you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base 
unit and the telephone line jack. Contact your 
DSL/ADSL provider for details.
The handset does not ring.LThe ringer volume is turned off. Adjust the 
ringer volume (page 24).
LNight mode is turned on. Turn it off (page 28).
The base unit does not ring.
*1LThe ringer volume is turned off. Adjust the 
ringer volume (page 18).
I cannot make a call.LThe dialing mode may be set incorrectly. 
Change the setting (page 16).
LThe handset is too far from the base unit. Move 
closer and try again.
ProblemCause/solution
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							Useful Information
49For assistance, please visit http://www.panasonic.com/help
*1 KX-TG9371/KX-TG9372
Caller ID/Talking Caller ID*1
I cannot make long distance 
calls.LMake sure that you have long distance service.
ProblemCause/solution
Caller information is not 
displayed.LYou need to subscribe to Caller ID service. 
Contact your service provider/telephone 
company for details.
LIf your unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone line jack, plug the unit 
directly into the wall jack.
LIf you use a DSL/ADSL service, we recommend 
connecting a DSL/ADSL filter between the base 
unit and the telephone line jack. Contact your 
DSL/ADSL provider for details.
LThe name display service may not be available 
in some areas. Contact your service 
provider/telephone company for details.
LOther telephone equipment may be interfering 
with this unit. Disconnect the other equipment 
and try again.
Caller information is 
displayed or announced
*1 
late.LDepending on your service provider/telephone 
company, the unit may display or announce*1 
the caller’s information at 2nd ring or later.
LMove closer to the base unit.
Caller information is not 
announced.
*1LThe handset or base unit’s ringer volume is 
turned off. Adjust it (page 18, 24).
LThe Talking Caller ID feature is turned off. Turn 
it on (page 25).
LThe number of rings for the answering system is 
set to “2” or “Toll saver”. Select a different 
setting (page 38).
LIf the base unit and another handset are having 
an intercom call, your handset does not 
announce caller information.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned 
off. Turn it on and try again (page 24).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
ProblemCause/solution
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							Useful Information
50For assistance, please visit http://www.panasonic.com/help
*1 KX-TG9371/KX-TG9372
Answering system (KX-TG9371/KX-TG9372)I cannot dial the phone 
number edited in the caller 
list.LThe phone number you dialed might have been 
edited incorrectly (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
32).
Time on the unit is shifted.LIncorrect time information from incoming Caller 
ID changes the time. Set the time adjustment to 
off (page 25).
The 2nd caller’s information 
is not displayed during an 
outside call.LIn order to use Caller ID, call waiting, or Call 
Waiting Caller ID (CWID), you must first contact 
your service provider/telephone company and 
subscribe to the desired service.
After subscribing, you may need to contact your 
service provider/telephone company again to 
activate this specific service, even if you 
already subscribed to both Caller ID and Call 
Waiting with Caller ID services (CWID).
ProblemCause/solution
The unit does not record new 
messages.LThe answering system is turned off. Turn it on 
(page 34).
LThe message memory is full. Erase 
unnecessary messages (page 35).
LThe recording time is set to “Greeting 
only”. Change the setting (page 39).
LIf you subscribe to the voice mail service, 
messages are recorded by your service 
provider/telephone company not your 
telephone. Change the unit’s number of rings 
setting or contact your service 
provider/telephone company (page 38).
I cannot operate the 
answering system.LSomeone is using the unit. Wait for the other 
user to finish.
LA caller is leaving a message. Wait for the caller 
to finish.
LThe handset is too far from the base unit. Move 
closer.
ProblemCause/solution
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