Panasonic KX-TG585SK Operating Instructions

							
3Insert the lower tabs of the adaptor into
the unit’s bottom slots ( A), then insert by
pushing down the levers of the adaptor
into the upper slots ( B).
R The words “UP WALL” should be
facing up.
4 Mount the unit on a wall then slide down
to secure in place.
RThis product is compliant with the
following wall phone plate sizes (2
types).
 83 mm (3  1
/4  inches) 102 mm (4 inches)
Fit the slots of the unit onto the
corresponding wall phone plate tabs
for (
) and () respectively.
Charger
Drive the screws (
) (not supplied) into the
wall.
 27.2 mm (1  1
/16  inches)
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B
A
B 1 2 3 4 3
4
1 2 3 4 1 2 1
2  
						

							
Error messages
Display messageCause/solution
Ask phone
company for
VM access #RYou have not stored the voicemail access number.
Store the number (page 69).
Base no power
or
No link. Re-
connect base
AC adaptor.
or
No link.RConfirm the base unit’s AC adaptor is connected to
the unit and the power outlet correctly.
R The handset has lost communication with the base
unit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 53).
R When  “No link. ” is displayed during a power
failure, place a handset on the base unit to supply
power to the base unit.
BusyR No cellular phone is paired to the base unit. Pair a
cellular phone (page 17).
R The called unit is in use.
R Other units are in use and the system is busy. Try
again later.
R The handset you are using is too far from the base
unit. Move closer and try again.
R Only 2 Bluetooth devices can be used with the unit at
the same time (for example, 2 cellular lines, or the
headset and 1 cellular line).
Check tel lineRThe supplied telephone line cord has not been
connected yet or not connected properly. Check the
connections (page 11).
R If you do not connect the telephone line cord and use
only cellular lines, set the cellular line only mode
(page 19).
Error!!R Recording was too short. Try again.
R Someone is using a cellular line or headset. Try
again later.
R The phonebook copy is incomplete (page 57). The
cellular phone is disconnected from the base unit.
Make sure that other Bluetooth devices are not
connected to the cellular phone, and try again.
FailedRAlthough the unit tried to connect to the cellular
phone or headset, the connection has been failed.
– Someone is using a cellular line or headset. Try
again later.
– Make sure that the cellular phone or headset is not connected to other Bluetooth devices.
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Display messageCause/solution
InvalidRThere is no handset registered to the base unit
matching the handset number you entered.
R The handset is not registered to the base unit.
Register the handset (page 53).
Requires
subscription
to Caller ID.RYou must subscribe to a Caller ID service. Once you
receive caller information after subscribing to a Caller
ID service, this message will not be displayed.
Use
rechargeable
battery.RA wrong type of battery such as alkaline or
manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 5, 8.
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert them into the handset again.
General use
ProblemCause/solution
The handset does not turn on
even after installing charged
batteries.R Place the handset on the base unit or charger to turn on
the handset.
The unit does not work.RMake sure the batteries are installed correctly (page 11).
R Fully charge the batteries (page 12).
R Check the connections (page 11).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 53).
I cannot pair a cellular phone to
the base unit.RDepending on the compatibility of the cellular phone, you
may not be able to pair it to the base unit. Confirm that
your cellular phone supports the hands-free profile (HFP)
specification.
R Confirm that the Bluetooth feature of your cellular phone
is turned on. You may need to turn this feature on
depending on your cellular phone.
R The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R If your cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from your cellular phone.
R Some cellular phones may require you to enter the
Bluetooth PIN to pairing. Confirm that you entered the
correct PIN.
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ProblemCause/solution
I cannot connect a cellular
phone to the base unit.RConfirm that your cellular phone is turned on.
R Confirm that your cellular phone is within base unit range
(page 14).
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R Depending on the state of the wireless environment, such
as the presence of any electrical interference, there may
be a delay even if the auto connection feature is turned
on. You can connect to the base unit manually (page 19).
R The cellular phone has not been paired to the base unit.
Pair the cellular phone (page 17).
R If your cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset or other
Panasoinc DECT phone, disconnect the device, then
perform the connecting procedure to the base unit.
R If your cellular phone is already registered on another
Panasonic DECT phone, this function will not work
properly. We strongly recommend that you remove the
registration of this phone on both your cellular phone and
on the other Panasonic DECT phone.
I cannot hear a dial tone.RMake sure that the CELL indicator lights up (page 15).
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The base unit beeps.RNew messages have been recorded. Listen to the new
messages (page 63).
Menu list
ProblemCause/solution
The display is in a language I
cannot read.RChange the display language (page 16).
I cannot register a handset to a
base unit.RThe maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 53).
Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 12).
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ProblemCause/solution
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts
with a dry cloth and charge again.
R It is time to replace the batteries (page 11).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 53).
Noise is heard, sound cuts in
and out.R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset or base unit does
not ring.RThe ringer volume for landline is turned off. Adjust the
ringer volume (page 22, 28, 44, 48).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 22, 28, 42, 47).
R The unit which is not selected to ring for cellular calls
does not ring. To change the selection, see page 18.
R Silent mode is turned on. Turn it off (page 50).
I cannot make local calls with
the handset or base unit using
a cellular line.RYou need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 20).
I cannot make or answer
cellular calls with the handset
or base unit.RDepending on the cellular phone’s compatibility (page 6),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up and the
cellular phone is connected to the base unit (page 19).
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
R The cellular phone is being used separately from your
system.
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ProblemCause/solution
I can make and answer cellular
calls but cannot hear a sound.RThe Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
from the unit to the cellular
phone.RYour cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using a
landline.RThe dialing mode may be set incorrectly. Change the
setting (page 16).
I cannot use a cellular line or a
landline.RThe unit can be used to talk on 2 lines at the same time
(for example, 2 cellular lines, or the landline and 1 cellular line).
I cannot make long distance
calls.R Make sure that you have long distance service.
Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not
displayed.RYou must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service for landline calls may not be
available in some areas. Contact your phone service
provider for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
or announced late.RDepending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
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ProblemCause/solution
Caller information is not
announced.RThe ringer volume for landline is turned off. Adjust the
ringer volume (page 44, 48).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 42, 47).
R The unit which is not selected to ring for cellular calls
does not announce caller information. To change the
selection, see page 18.
R The Talking Caller ID feature is turned off. Turn it on
(page 44, 48).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 18.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 68).
R Your unit does not announce caller information while the
other devices such as headset or handsets are engaged
in a call.
The caller list/incoming phone
numbers are not edited
automatically.RThe Caller ID number auto edit feature is turned off. Turn
it on and try again (page 45, 48).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
edited in the caller list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 55).
Time on the unit has shifted.RIncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 44).
The 2nd caller’s information is
not displayed during an outside
call.R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
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Using Bluetooth devices
ProblemCause/solution
I cannot copy phonebook
entries from a cellular phone.RConfirm that the cellular phone supports Bluetooth
wireless technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from the cellular phone.
R Someone is using a cellular line or headset. Try again
later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s phonebook, the
entry cannot be copied even by selecting another group.
R iPhone does not support individual phonebook copy.
I cannot have a conversation
using the headset.
or
I cannot connect my headset to
the base unit.RConfirm that the Bluetooth wireless headset supports the
HeadSet Profile (HSP) specification.
R Your Bluetooth headset is not paired. Pair it (page 60).
R Turn your headset off, then turn it on and try again.
R If your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the
headset from your cellular phone, then perform the
connecting procedure from the base unit.
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
Noise is heard during a call on
the headset.RA Bluetooth headset can communicate with the base unit
within a range of approximately 10 m (33 feet). The
connection may be subject to interference from
obstructions such as walls or electronic devices. Move
closer to the base unit.
Some headset enhanced
features are not available.RThe base unit does not support enhanced features such
as Last number redial or Call reject.
An error tone is heard when I
try to program the Bluetooth
feature.RThe Bluetooth feature cannot be accessed immediately
after connecting the AC adaptor to the base unit. Wait a
few seconds and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting.
Wait a few seconds and try again.
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ProblemCause/solution
App alert is not displayed or
announced.
or
Text message alert is not
displayed or announced.RConfirm that the cellular phone supports the Message
Access Profile (MAP) specification to use text message
alert feature.
R Confirm that the cellular phone supports the Serial Port
Profile (SPP) specification to use App alert feature.
R Confirm that the  [Application Alerts manager]  setting of
your Android phone is turned on.
R “Alert On/Off ” is set to  “Off ”. Set it to  “On ”
(page 59).
R “Voice alert ” is set to  “Off ”. Set it to  “On ” (page 59).
R The Bluetooth device’s Bluetooth notifications setting is
turned off.
R The handset selected to display and/or announce alerts is
in use.
R The Bluetooth device or its corresponding cellular line is
in use.
R The alert feature is temporarily off. Press  MAPP ALERTS N
on the base unit.
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
Answering system
ProblemCause/solution
The unit does not record new
messages.RThe answering system is turned off. Turn it on (page 62).
R The answering system does not answer or record calls
from cellular lines.
R The message memory is full. Erase unnecessary
messages (page 63, 64).
R The recording time is set to  “Greeting only ”. Change
the setting (page 68).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 68) to a lower value, or contact your phone
service provider.
R The answering system will not answer incoming calls
while the other devices such as headset or handsets are
engaged in a call.
I cannot operate the answering
system remotely.RThe remote access code is not set. Set the remote
access code (page 66).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 66).
R The answering system is turned off. Turn it on (page 67).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
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ProblemCause/solution
The unit does not emit the
specified number of rings.RIf the ring once setting is turned off (page 34), the number
of rings decreases by 1 from the specified number of
rings.
Bluetooth PIN
ProblemCause/solution
I cannot remember the PIN.RChange the PIN using the following method.
Handset:
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N
Voicemail
ProblemCause/solution
“Voicemail msg. via
phone co. ” is shown on the
handset display.
or
“ Voicemail msg. ” is shown
on the base unit display.
How do I remove this message
from the display?R This notification is displayed when your phone service
provider’s voicemail service (not the unit’s answering
system) has recorded a message for you. Typically you
can remove this notification from the display by listening
to the message. To listen to the message, dial the
voicemail number provided by your phone service
provider (for most cases, this will be your own phone
number), and follow the voice instructions. Depending on
your phone service provider, you may need to remove all
messages from your voice mailbox to remove the
notification. You can also remove this notification by
pressing and holding  # until the unit beeps.
Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.R Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
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