Panasonic Kx Tg5428 Operating Instructions Manual

							Useful Information
For assistance, please call 1-800-211-PANA (7262).41
Error messages
If the unit detects a problem, one of the following messages will be displayed on the 
handset.
Display messageCause & solution
Error!!LWhen you tried to register the handset, the handset and 
the base unit could not link for some reason, such as 
interference from electrical appliances. Move the 
handset and the base unit away from the electrical 
appliances and try again.
No link to base. 
Move closer to 
base, try again.LThe handset has lost communication with the base unit. 
Move closer to the base unit, and try again.
LConfirm that the base unit’s AC adaptor is plugged in.
LRaise the base unit antennas.
LThe handset’s registration may have been canceled. 
Re-register the handset (page 35).
Phonebook fullLThere is no space to store new items in the phonebook. 
Erase unnecessary items (page 22).
No items storedLYour phonebook or redial list is empty.
Please lift up and 
try again.LA handset button was pressed while the handset was 
on the base unit. Lift the handset and press the button 
again.
System is busy. 
Please try again 
later.LThe handset has lost communication with the base unit. 
Move closer to the base unit and try again.
Store VM access#LYou have not stored the Voice Mail access number. 
Store the number (page 28).
TG5428.book  Page 41  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
42For assistance, please call 1-800-211-PANA (7262).
Troubleshooting
General use
Programmable settings
ProblemCause & solution
The unit does not work.LMake sure that the battery is installed correctly (page 
10).
LCheck the connections (page 9).
LFully charge the battery (page 11).
LClean the charge contacts and charge again (page 11).
LUnplug the base unit’s AC adaptor to reset the unit. 
Reconnect the adaptor and try again.
LRe-install the battery (page 10) and fully charge it.
The display shows “No 
link to base. Move 
closer to base, try 
again.” and an alarm 
tone sounds.LThe handset is too far from the base unit. Move closer 
and try again.
LPlug in the base unit’s AC adaptor.
LRaise the base unit antennas.
LIf the above remedies do not solve the problem, the 
handset may have lost communication with the base 
unit. Register the handset again (page 35).
I cannot hear a dial tone.LConfirm that the telephone line cord is connected (page 
9).
LDisconnect the unit from the telephone line and connect 
a known working telephone. If the working telephone 
operates properly, contact our service personnel to 
have the unit repaired. If the working telephone does 
not operate properly, contact your telephone company.
ProblemCause & solution
I cannot program items.LProgramming is not possible while the handset is being 
used.
LDo not pause for over 1 minute while programming.
LMove closer to the base unit.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and start again 
from the beginning after hanging up.
TG5428.book  Page 42  Monday, June 6, 2005  2:26 PM 
						

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For assistance, please call 1-800-211-PANA (7262).43
Making/answering calls, Paging
Phonebook
ProblemCause & solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove the handset and the base unit away from other 
electrical appliances.
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn on the clarity booster feature (page 19).
LIf your unit is connected to a telephone line with xDSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your xDSL provider for details.
The handset does not 
ring.LThe ringer volume is turned off. Adjust it (page 31).
I cannot make a call.LThe dialing mode may be set incorrectly. Set the dial 
mode (page 33) to match the type of telephone service 
you have (tone or pulse).
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly.
LIf you press {REDIAL} after you have started dialing, 
this button functions as the {PAUSE} button. To redial, 
do not dial any numbers before pressing {REDIAL}.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is connected 
properly (page 40).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.
The message indicator 
on the handset flashes 
slowly. LNew messages have been recorded. Listen to the new 
messages (page 29) or turn the message alert off (page 
29).
ProblemCause & solution
I cannot store an item in 
the phonebook.LYou cannot store an item in the phonebook while the 
handset is in talk or speakerphone mode.
LDo not pause for over 1 minute while storing.
While storing an item in 
the phonebook, the 
handset starts to ring.LA call is being received. Answer the call and start again 
from the beginning after hanging up.
TG5428.book  Page 43  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
44For assistance, please call 1-800-211-PANA (7262).
Caller ID
The display exits the 
phonebook while 
searching.LThe handset automatically exits after 1 minute of 
inactivity.
ProblemCause & solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LIf your unit is connected to any additional telephone 
equipment such as Caller ID box or wireless telephone 
jack, disconnect the unit from the equipment and plug 
the unit directly into the wall jack.
LIf your unit is connected to a telephone line with xDSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your xDSL provider for details.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 24).
LGenerally caller information is displayed from the 2nd 
ring.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 32).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
I cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrect 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 26).
The display exits the 
caller list while searching.LThe handset automatically exits after 1 minute of 
inactivity.
ProblemCause & solution
TG5428.book  Page 44  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
For assistance, please call 1-800-211-PANA (7262).45
Battery charge
Power failure
ProblemCause & solution
“Recharge battery” is 
displayed, 7 flashes 
or the handset beeps 
intermittently.LFully charge the battery (page 11).
“Charge for 6h” and 
8 are displayed and 
the handset does not 
work.LThe battery has been discharged. Fully charge the 
battery (page 11).
I charged the battery fully, 
but “Recharge 
battery” is still 
displayed and/or 7 
continues to flash, or 
“Charge for 6h” and 
8 are displayed.LClean the charge contacts and charge again (page 11).
LThe battery may need to be replaced (page 12). If you 
install a new battery, fully charge it (page 11).
The CHARGE indicator 
does not go out after the 
battery has been 
charged.LThis is normal.
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 11).
ProblemCause & solution
The unit will not function.LThis product is not designed to make calls in the event 
of a power failure. We recommend connecting a 
standard telephone to the same telephone line in the 
event that emergency calls need to be made during a 
power failure (page 9).
TG5428.book  Page 45  Monday, June 6, 2005  2:26 PM 
						

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46For assistance, please call 1-800-211-PANA (7262).
Important information about subscription services
In order to use Caller ID, Call Waiting, Call Waiting Caller ID (CWID), or Voice Mail, 
you must first contact your telephone company and subscribe to the desired 
service.
LFor more information, contact your telephone company.
If the Call Waiting Caller ID (CWID) feature does not function:
LYou may need to contact your telephone company to activate this specific service, even 
if you already subscribed to both Caller ID and Call Waiting with Caller ID services 
(CWID).
TG5428.book  Page 46  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
For assistance, please call 1-800-211-PANA (7262).47
FCC and other information
This equipment complies with Part 68 of 
the FCC rules and the requirements 
adopted by the ACTA. On the bottom of 
this equipment is a label that contains, 
among other information, a product 
identifier in the format US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
    ............(found on the bottom of the unit)
L Ringer Equivalence No.
    (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with this product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. Excessive 
RENs on a telephone line may result in 
the devices not ringing in response to an 
incoming call. In most but not all areas, 
the sum of RENs should not exceed five 
(5.0). To be certain of the number of 
devices that may be connected to a line, 
as determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for this product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance that  
temporary discontinuance of service may 
be required. But if advance notice isn’t 
practical, the telephone company will notify the customer as soon as possible. 
Also, you will be advised of your right to 
file a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. If 
this happens the telephone company will 
provide advance notice in order for you 
to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Servicenter or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone 
company may request that you 
disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the state 
public utility commission, public service 
commission or corporation commission 
for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions about 
what will disable alarm equipment, 
consult your telephone company or a 
qualified installer.
This equipment is hearing aid compatible 
as defined by the FCC in 47 CFR 
Section 68.316.
TG5428.book  Page 47  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
48For assistance, please call 1-800-211-PANA (7262).
When you hold the phone to your ear, 
noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately 
shielded from external RF (radio 
frequency) energy. If noise occurs, use 
an optional headset accessory or the 
speakerphone option (if applicable) when 
using this phone. Consult with your 
audiologist or Hearing Aid manufacturer 
about the availability of Hearing Aids 
which provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain 
to the dispatcher the reason for the 
call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void the 
user’s authority to operate this device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference in 
a residential installation. This equipment 
generates, uses, and can radiate radio 
frequency energy and, if not installed and 
used in accordance with the instructions, 
may cause harmful interference to radio 
communications. However, there is no 
guarantee that interference will not occur 
in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
- Reorient or relocate the receiving 
antenna.
- Increase the separation between the 
equipment and receiver.
- Connect the equipment into an outlet on 
a circuit different from that to which the 
receiver is connected.
- Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference 
to nearby TVs and VCRs. To minimize or 
prevent such interference, the base of 
the cordless telephone should not be 
placed near or on top of a TV or VCR. If 
interference is experienced, move the 
cordless telephone further away from the 
TV or VCR. This will often reduce, or 
eliminate, interference.
TG5428.book  Page 48  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
For assistance, please call 1-800-211-PANA (7262).49
FCC RF Exposure Warning:
This product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. To comply 
with FCC RF exposure requirements the 
base unit must be installed and operated 
with its antenna located 20 cm or more 
between antenna and all person’s body 
(excluding extremities of hands, wrist 
and feet). The handset unit may be 
carried and operated with only the 
specific provided belt-clip. Other non-
tested belt-clips or similar body-worn 
accessories may not comply and must 
be avoided. The base and handset units 
must not be co-located or operated in 
conjunction with any other antenna or 
transmitter.
TG5428.book  Page 49  Monday, June 6, 2005  2:26 PM 
						

							Useful Information
50For assistance, please call 1-800-211-PANA (7262).
Technical information
Base unit
Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
Frequency:
5.76 GHz – 5.84 GHz
Dimensions:
Approx. height 75 mm x width 185 mm x 
depth 119 mm (2
15/16 x 79/32 x 411/16)
Mass (Weight):
Approx. 360 g (0.79 lb.)
Power consumption:
Standby: Approx. 2.3 W
Maximum: Approx. 5.5 W
Power supply:
AC adaptor (120 V AC, 60 Hz)
Handset
Operating environment:
5 °C – 40 °C (41 °F – 104 °F)
Frequency:
5.76 GHz – 5.84 GHz
Dimensions:
Approx. height 178 mm x width 53 mm x 
depth 37 mm (7 x 2
3/32 x 115/32)
Mass (Weight):
Approx. 190 g (0.42 lb.)
Power supply:
Ni-MH battery (3.6 V, 830 mAh)
Security codes:
1,000,000
Note:
LDesign and specifications are subject to 
change without notice.LThe illustrations in these instructions 
may vary slightly from the actual 
product.
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