Panasonic Kx Tg2421 Operating Instructions Manual

							Useful Information
For assistance, please call 1-800-211-PANA (7262).41
Belt clip (KX-TG2421 
only)
You can hang the handset on your belt or 
pocket using the included belt clip.
To attach the belt clip
To remove the belt clip
While pressing the top of the clip (1), pull 
the right edge in the direction of the arrow 
(2).
Headset (optional, KX-
TG2421 only)
Connecting an optional headset to the 
handset allows hands-free phone 
conversations. Please use only a 
Panasonic headset. See page 5 for 
compatible headsets and ordering 
information.
To connect an optional headset to the 
handset
LModel shown is KX-TCA86.
Note:
LTo switch to the speakerphone, press 
{s}. To return to the headset, press 
{C}.
12
Headset jack
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42For assistance, please call 1-800-211-PANA (7262).
Wall mounting
Base unit
The base unit can be mounted on a wall phone plate.
1Connect the AC adaptor and the telephone line cord.
2Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base 
unit.
To power
outlet
Fasten the AC adaptor cord.
Hooks
A
B
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3Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until 
it clicks into place.
4Connect the telephone line cord. Mount the unit, then slide it down.
LRaise the antenna.
To remove the wall mounting adaptor
While pushing down the release levers (1), remove the adaptor (2).
2
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44For assistance, please call 1-800-211-PANA (7262).
Wall mount template for the charger
25.4 mm 
(1)
Charger unit (KX-TG2422 only)
The charger can be wall mounted, as shown below.
1Connect the AC adaptor.
2Drive the screws (not included) into the wall using the wall mount template (see below).
3Mount the charger (1).
4Slide it down (2) and to the right (3) until it is secure.
1
2
3
25.4 mm
Screws
To power
outlet  (1)
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Error messages
If the unit detects a problem, one of the following messages will be displayed on the 
handset.
*1  KX-TG2422 only
Display messageCause & solution
BusyLThe called handset is in use.
*1
LThe handset you tried to copy phonebook items to is in 
use.*1
LThe handset you are calling is too far from the base 
unit.*1
Error!!LWhen you tried to register the handset, the handset and 
the base unit could not link for some reason, such as 
interference from electrical appliances. Move the 
handset and the base unit away from the electrical 
appliances and try again.
LThe other handset tried to send phonebook items to you 
but there was an error. Have the other handset user re-
send the items to you (page 23).
*1
---Incomplete--- 
Phonebook fullLWhen the phonebook item(s) was(were) sent to another 
handset, the handset’s phonebook memory was full 
and copying stopped. Press {OFF} to exit. Erase items 
from the other handset’s phonebook (page 22). When 
phonebook memory is available, you can copy all 
phonebook items (page 24) or individual items one by 
one (page 23).
*1
No link to base. 
Move closer to 
base, try again.LThe handset has lost communication with the base unit. 
Move closer to the base unit, and try again.
LConfirm that the base unit’s AC adaptor is plugged in.
LRaise the base unit antenna.
LThe handset’s registration may have been canceled. 
Re-register the handset (page 38).
Phonebook fullLThere is no space to store new items in the phonebook. 
Erase unnecessary items (page 22).
No items storedLYour phonebook or redial list is empty.
Please lift up and 
try again.LA handset button was pressed while the handset was 
on the base unit or charger. Lift the handset and press 
the button again.
System is busy. 
Please try again 
later.LThe handset has lost communication with the base unit. 
Move closer to the base unit and try again.
LMore than one unit is in use. Try again later.
*1
Store VM access#LYou have not stored the Voice Mail access number. 
Store the number (page 31).
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46For assistance, please call 1-800-211-PANA (7262).
Troubleshooting
General use
Programmable settings
ProblemCause & solution
The unit does not work.LMake sure that the battery is installed correctly (page 
10).
LCheck the connections (page 9).
LFully charge the battery (page 11).
LClean the charge contacts and charge again (page 11).
LUnplug the base unit’s AC adaptor to reset the unit. 
Reconnect the adaptor and try again.
LRe-install the battery (page 10) and fully charge it.
The display shows “No 
link to base. Move 
closer to base, try 
again.” and an alarm 
tone sounds.LThe handset is too far from the base unit. Move closer 
and try again.
LPlug in the base unit’s AC adaptor.
LRaise the base unit antenna.
LIf the above remedies do not solve the problem, the 
handset may have lost communication with the base 
unit. Register the handset again (page 38).
I cannot hear a dial tone.LConfirm that the telephone line cord is connected (page 
9).
LDisconnect the unit from the telephone line and connect 
a known working telephone. If the working telephone 
operates properly, contact our service personnel to 
have the unit repaired. If the working telephone does 
not operate properly, contact your telephone company.
ProblemCause & solution
I cannot program items.LProgramming is not possible while the handset and 
base unit are being used.
LDo not pause for over 1 minute while programming.
LMove closer to the base unit.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and start again 
from the beginning after hanging up.
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Making/answering calls, Intercom
Phonebook
ProblemCause & solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove the handset and the base unit away from other 
electrical appliances.
LMove closer to the base unit.
LRaise the base unit antenna.
LTurn on the clarity booster feature (page 19).
LIf your unit is connected to a telephone line with xDSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your xDSL provider for details.
The handset does not 
ring.LThe ringer volume is turned off. Adjust it (page 34).
I cannot make a call.LThe dialing mode may be set incorrectly. Set the dial 
mode (page 37) to match the type of telephone service 
you have (tone or pulse).
LIf the base unit or the other handset is in use, you may 
not be able to make a call. Try again later.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly.
LIf you press {REDIAL} after you have started dialing, 
this button functions as the {PAUSE} button. To redial, 
do not dial any numbers before pressing {REDIAL}.
I cannot have a 
conversation using the 
headset.LMake sure that an optional headset is connected 
properly (page 41).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset.LThe called handset is too far from the base unit.
LThe called handset is in use. Try again later.
ProblemCause & solution
I cannot store an item in 
the phonebook.LYou cannot store an item in the phonebook while the 
handset is in talk, speakerphone or intercom mode.
LDo not pause for over 1 minute while storing.
While storing an item in 
the phonebook, the 
handset starts to ring.LA call is being received. Answer the call and start again 
from the beginning after hanging up.
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48For assistance, please call 1-800-211-PANA (7262).
Caller ID
Copying stopped with an 
item displayed.LThe destination handset may have lost communication 
with the base unit, or the destination handset user may 
have pressed {C} or {s}. 
The displayed phonebook item was not copied to the 
handset. Press {OFF}. Confirm that the destination 
handset is in standby mode (i.e., not in use) and try 
again.
The display exits the 
phonebook while 
searching.LThe handset automatically exits after 1 minute of 
inactivity.
ProblemCause & solution
The handset does not 
display the caller’s name 
and/or phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LIf your unit is connected to any additional telephone 
equipment such as Caller ID box or wireless telephone 
jack, disconnect the unit from the equipment and plug 
the unit directly into the wall jack.
LIf your unit is connected to a telephone line with xDSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your xDSL provider for details.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 25).
LIf a call is being transferred to you, the caller information 
will not be displayed.
LGenerally caller information is displayed from the 2nd 
ring.
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 36).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
I cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrect 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 27).
The display exits the 
caller list while searching.LThe handset automatically exits after 1 minute of 
inactivity.
ProblemCause & solution
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Battery charge
Power failure
ProblemCause & solution
“Recharge battery” is 
displayed, 7 flashes 
or the handset beeps 
intermittently.LFully charge the battery (page 11).
“Charge for 6h” and 
8 are displayed and 
the handset does not 
work.LThe battery has been discharged. Fully charge the 
battery (page 11).
I charged the battery fully, 
but “Recharge 
battery” is still 
displayed and/or 7 
continues to flash, or 
“Charge for 6h” and 
8 are displayed.LClean the charge contacts and charge again (page 11).
LThe battery may need to be replaced (page 12). If you 
install a new battery, fully charge it (page 11).
The CHARGE indicator 
does not go out after the 
battery has been 
charged.LThis is normal.
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 11).
ProblemCause & solution
The unit will not function.LThis product is not designed to make calls in the event 
of a power failure. We recommend connecting a 
standard telephone to the same telephone line in the 
event that emergency calls need to be made during a 
power failure (page 9).
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50For assistance, please call 1-800-211-PANA (7262).
Important information about subscription services
In order to use Caller ID, Call Waiting, Call Waiting Caller ID (CWID), or Voice Mail, 
you must first contact your telephone company and subscribe to the desired 
service.
LFor more information, contact your telephone company.
If the Call Waiting Caller ID (CWID) feature does not function:
LYou may need to contact your telephone company to activate this specific service, even 
if you already subscribed to both Caller ID and Call Waiting with Caller ID services 
(CWID).
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